Subway in Cardiff

I very rarely leave negative reviews, but this experience was honestly a bit baffling. Placed an order for collection via the Subway app, turned up slightly after my collection time giving them more than 20 minutes to prep my order of two subs. When I walked in, I could see it was busy. Fair enough. I asked politely at the side of the counter, if the order was ready. The cashier confirmed it hadn’t been made yet. She checked with one of the 4 other staff and confirmed there were two other orders to be made then mine would be ready. The member of staff preparing the orders shouted across that it would be 5-10 minutes, the cashier said she thought it would be quicker than that. Great. No problem with me because I could see it was busy. So I stood and waited. And waited. And waited… 20 minutes passed with nothing more than a “it’s almost ready.” I watched about 10-15 other orders made ahead of mine. I asked the cashier, who was now serving, what had happened to my order before the bag was placed down in front of me. I explained if they’d just told me originally it was going to be 20 minutes, then it wouldn’t have been a problem. The response? Complain online. No offer of goodwill in store, which would’ve been nice. The lady who then originally told me it would be “5-10 minutes” then appears, very passively aggressively telling me “I’m not a machine.” Thinking she’d just misunderstood, I explained that I could see it was busy and I didn’t mind waiting, but she’s the one who told me it’d be done in 5-10 minutes and that I just would’ve appreciated them being honest. She then continued on with loudly claiming she wasn’t a machine and to complain online. I wasn’t the one who made any of the timescales so it’s honestly a bit weird and baffling that she’d try and make out that I was the problem for the store not being able to prioritise orders already paid for and sticking to their own timescales they’ve set. Then I checked here and saw the comments about the attitude of staff members and it made sense. Such a weird working atmosphere in this place.

Absolutely pathetic ordered £61 worth of food to get only 30% of it

Missing cookie , and wrong crisps won’t use again first and last time

Food good as always but staff don't know what they're doing because of takeaway orders. Cleanliness below par as well.

The driver drove off with our food! I have it on camera!!

Its good that you can basically build your own sandwich. There are several options to try. There are also choices for those who do not want a sandwich. You can have the sandwich toasted unless you prefer not. You can have a 6inch or foot long depending on how hungry you are. Good healthy option if thinking of fast food.

Absolutely delicious. Best subway we’ve ever had everyone’s sandwich was made to perfection with perfect amounts of everything. We also appreciated the fish art on the tuna sub haha. 10/10

If you can ever get served in this place, the food is consistently sub-par. We've given up now - anyone ordering locally, go home, put your feet up and order Subway from JustEat from a different branch. How you can have 7 people behind a counter and not one of them be able to make a sandwich is beyond me.

The sub had been cut through so filling fell out. Ordered Coke Zero but got Diet Coke which I don’t drink. Ordered raspberry cookie and got chocolate

Asked for double meat with my salad. Just enough for a single never mind a double portion. Ice cream was missing from meal deal. Also, wrong flavoured cookies sent.

I ordered classic BMT and pizza Very fresh Taste was amazing delivery driver was very polite will definitely order again thank you

very very small portion. very disappointed

Theres a guy and a girl working. the guy on the evening shift on the 25th of may was not nice at all. I asked for the calories of the meal as I couldn’t see it on the board.. and he wasn’t at all nice over the situation and was rude towards me.. shouldn’t be working if he’s gunna be rude toward customers. Extremely unprofessional.

Would have been nice to have had the food!!!!

Everything is perfect. Thankyou

subway is good but staff have no ides how to dress a sub, subway has some dressing standard which is missing from this store, all vegis hang out of sub, they dnt open bread nicely and make space for meat, I have worked in subway for 8 yrs they should get some training for me.

I ordered 2 regular wages. They give very less portions and I asked to toast twice but the lady was so angry that why I asked twice! She said I already toast longer!!!!!!

There's a guy working at this place who is just incredibly rude. Felt like I'd murdered his first born the way he was behaving. If you hate people so much, get a job where you don't have to interact with them. When buying a sandwich, I don't need to deal with disrespect or someone else's issues. I genuinely don't. The man was on shift this afternoon, Friday 19th April.

my subs were wrong and when I phoned up, a lady answered saying aw well I tried to ring you. I work in a restaurant myself, shocked at the rude customer service I recieved today. my last order was missing items and let that slide coz it's happens. but she needs her attitude checked

my ham and cheese was wrong I didn't want it toasted and it comes toasted

Twice I have been to this subway and twice the staff have been rude and abrupt with me! First I complained and got a very slow response from the manager who gave me a voucher. Secondly I asked for lots of pickles on my wrap as I like it that way, I have had it that way for years and never had a staff member question it and make me feel stupid like the guy did in this shop telling me no or I would have to pay extra! Nowhere on the subway menu, website or rules does it say you can't have extra salad or you pay for it! Anybody would have thought it was coming out of his wages! I won't be returning to this store ever again!

Loads of onions within my salad, didn't request onions... no lite mayo.... too much lettuce..

wrong cookies, really annoying because you can't get any to replace them and they aren't cheap, salad was limp and pathetic, always add extras on subway or you open your sandwich with nothing inside

Bad attitude from delivery person

Wasn’t delivering to the correct address again

very disappointed as it was freezing cold the hash browns were ice cold and ir was disgusting hardly any tuna and it wasn't toasted not happy at all

Appalling service... no one dropped me a message to say how late it was going to be? Disgusting delivery time

Although the food was top notch, the service wasn't! There were two members of staff working this evening one male and one female. The male staff member was faultless and was doing everything it seemed. The female staff member seemed more concerned about cleaning instead of serving the total of 8 people that were in the line. It was only when the male staff member had to ask that she reluctantly served on the till but she has 0 customer service skills that's for sure

Food took ages to arrive and the order was not correct - they had not toasted the sub

Ordered at 2pm, kept having updated delivery times for an hour or so so I decided to call the store. The guy I spoke to told me that they were having trouble finding a driver. He told me to cancel the order but I couldn’t on the app so he said that he will just ignore the order and I can go through getting a refund from Just Eat. I order else where and eat and settle but get a knock at the door at 5:30pm, it’s this order. I refused delivery as I didn’t need it. 3 and a half hours late, shocking.

Not sure why staff where the plastic gloves to serve salad then leave them on to take money off people 🤔🤔🤔 surely that’s spreading germs

The original time slow was 1 hour before the food arrived. When the food turned up it was cold, the drink was luke warm. Not happy with it at all.

Very well maintained store. I was served by DebaSmita, she was so patient to explain me the new menu . Appreciate the hospitality :)

Amazing service . The cleanest subway I have visited. The staff especially Smita has been so polite and the sandwich was perfectly made exactly how I like it . Will highly recommend it

Didn’t have requested drink or cookie but still provided alternatives, though they could’ve asked

Pretty rough this one, I watched the staff burn the customers melt before me as they put it the heater twice by mistake, he asked if he could get a new one and they just laughed at started talking in another language about the guy. My food was okay that new spicy chipotle southwest sauce is gross and dominates every taste in the sandwich. They also never have meatballs, I've probably been there around 8 different occasions, and asked for the first item on the newer pre made sub menu called "the baller" and they haven't been able to make it for me once. 🤷🤷🤷

First time ordering. We tried the breakfast roll. It was so lovely. All tasted fresh, the bacon not fatty and the eggs still runny. Everyone enjoyed all what they had. Would definitely order again

Very good service. Delivered quickly. All items included, warm sandwich.

Never had my order rang shop…customer service needs looking into very rude

Always call in here for quick bite after visiting stores in vicinity. Love their food excellent choices. Friendly efficient service

Didn't arrive at all, I want a refund

Had a 6in Turkey on Italian herb. The bread was rock hard, stale and fell apart as I tried to eat it. If I had not already left the area would have taken back. Not the standard I expect from Subway.

Almost out of all the sauces, ingredients running low and didn't really care about it. Staff had 2 paces, slow or stop. Worst Subway I've been to

lovely lovely staff, modern and clean store, great food. as subways go, this is one of the best I’ve visited

Didn’t give me my 3 pack of cookies and gave me walkers oven baked when I paid for the regular walkers. Delivery driver was lovely and fast but I’d not order from here again, they also didn’t listen to my instructions when I asked for mayonnaise.

I ordered the ‘big cheese steak’ absolutely shocking customer service, was not aloud to add any salad or sauce for no in particular reason, the woman took my foot long out of the oven after 10 seconds so I was left with hard balls of mozzarella which I had to pick out of my baguette. Also my father ordered food and when he was given option for salad she closed up his foot long before he said what he wanted next, no customer service what so ever and workers are rude.

Great food, great service from friendly and helpful staff. What's not to love.

The worse subway store ever, they are open but not ready to serve subway, never go there and don’t waste time, the employees are very rude behaviour

Second time with no spinach in the salad. Don't advertise things that are not available. Otherwise fine.

Good size salad but the spinach ordered wasn't included. Otherwise fine.

We haven’t received our large crinkle chips- please can we be refunded the cost of these?

Server looked angry and not good customer sevice!

Ordered to take away first time ordering online and they didn’t make it got told they didn’t have what we ordered and we shouldn’t have ordered as it’s a Saturday and busy! We felt very awkward and had a very uncomfortable visit by staff as they made us feel like we shouldn’t have been there no smile and everything seemed too much trouble for them customer service was not there and needs more training! Very disappointing as it was meant to be quicker but stood in que for 15-20 mins for them

Ordered the new "big cheese steak" cost almost 9 quid and wasn't able to add anything to it. Nowhere does it say that and when I asked the staff they just brushed aside my concerns. 9 quid and it's half the size of what you can get if you just order a normal footlong steak and cheese with all the extras .... which you can get toasted anyway. Try calling it a steak toasty because that's what it is Ended up having to order another sandwich to get what I wanted. Gave the "big cheese steak" to my father and when he opened the mozzarella doesn't even melt so you get big chunks of hard mozzarella. Stupid.

It was quite late and close to closing time but staff serving didn't know what they were doing and took ages. I was the only customer. I said thanks and bye to the guy on the till and he ignored me

Very late very cold no drink on my order Delivery driver didn't care

Chicken wrap was cold no cheese, and watery

Worst subway in cardiff bar None never has stock of anything and the staff are unhelpful. Would not recommend anyone use this establishment, make your own.

Lekker vers broodje en heerlijke koffie

We always go there to buy food. Very friendly staff. Especially Rajendra & Sneha. They simply best. Clean and tidy shop.

Sneha and Taha from the Subway in Leckwith (Cardiff) store are the best employees I've ever encountered in a Subway, they really go above and beyond with their customer service. They really know how to make an amazing Sub and ensure that everything is done to perfection. I believe promotions should be given to these 2 outstanding individuals, they really are the best representatives of how a Subway team should be and act. They really spark up the place and it's always a pleasure to go into that particular store. 😊

Top place for a mid day snack friendly and helpful staff

Worst subway I’ve ever had,hands down The meatballs were all hard and dark brown? Either burnt or old meatballs and it looked like they had 5 scoops of marinara sauce in there the bread was dripping in it!! I won’t be ordering again 100%

Quick easy just you would expect. Very clean and tidy, Service with a smile more needs saying.

Lovely ambience and friendly staff. Sandwich were really fresh

Larger than most subways. Nice seating area and clean toilets. Friendly helpful staff, good service.

Bit expensive but well worth the price so nice and fresh

Asked for my 2 subs to be cheese and toasted and they both come absolutely freezing with no cheese.

Always clean and fresh produce , really good sandwich

Friendly, with tasty bacon baps for me and my daughter, with nice latte sensibly priced.

My order was wrong and went in the bin. Very disappointing. I paid for extra cheese - which was missing. They added sweetcorn which I’m allergic to. I selected sweet onion sauce and added a note asking for extra and they didn’t put any sauce on at all.

Please label food no label on any sandwich when prepared I’m allergic to things in meatballs and took a bite!!! Could be very dangerous

Nice food staff are lovely tables needed cleaning

Absolutely awful service, limited stock and staff were really not professional! All seemed like a joke to them!!! The wedges were soggy! The food in general was awful 😖

Came to the store at 8pm they had extremely limited stock and bearly any selection. Also saw that the shop assistant closed and locked the doors 40 minutes before closing time and didn't let customers in when they asked. Won't be coming to this subway again!

Food was very good. poor service

Cold and soggy no dip delivered

Best subway I've been too, staff are polite catered to my dietary needs and nothing was too much.

Ordered 2 x Large Meal deals. Disappointed putting it mildly. Restaurant staff incredibly unhelpful and even rude, person spoken to refused to give her name in order for a complaint to be made. Just Eat impossible to get hold of. The rolls arrived - no sauce, no choice of bread, no salad, not toasted, limp and nasty. Not a good experience especially when we paid £20 +.

Linked to Maria McDermotts review. I was also in subway that day. The customer in question was clearly wearing a sunflower lanyard. The staff member really singled him out from my point of view, asking him to stand back and waved his arm out towards his face. In the customers defence he was keeping the exact same social distance as everyone else in the queue . Because of this incident I will not be returning to this certain subway branch either. No complaints on the quality of my subway sandwich though. Hence the 2 stars and not 1 star. Maybe the staff member in question needs more staff training and to be educated on The Equality Acts of 2010.

Not a good service left not happy with food or service

Very expensive not worth the money

Nachos were burnt, the tiniest bit of cheese and sauce applied, very very poor, this let down the rest as the sun was nice and tasty but the Nachos honestly not good!

Staff are rude an slow. Smaller portions than usual an used a paper box for my salad

The two ladies working behind the counter were very unprofessional took forever to make the sandwiches ordered

Missed stuff out a few things on my sub an extra stuff I paid for also sent wrong crisps an drink

No bacon in the wrap and paid for it

Tasty food and delivered on time. No complaints here.

Excellent delivery service from the our delivery person . He was very polite and efficient.

Didn’t give the extra meat or salad

Part of my order was missing and it looked Asif my sub had me thrown together and sat on 😩

Quite busy, but covid Secure. Full menu on offer.

There was a full blown argument going on between a staff member & a customer and the lack of social distancing caused by this, has put me off visiting this shop. Food itself was ok, pretty much as you would expect.

Drove all the way down there to find it closed ! Website said open till 9pm , what a waste of fuel and time

The food is always good from this place, just got to say the service was fantastic, turned up 5 minutes before they were closing and the guy who served us was happy to sort me out with some food, top service

delivery driver was very cheery and polite - credit to the delivery service

Sub come soggy on the outside, the bread was the wrong kind for the 2nd order in a row now as well.

Many thank's guy's all the best.

First time trying the mobile app to order, fast service everything was correct that i ordered only downfall was the limited range of crisps offered on the app (only 3-4) with much wider range in branch and i couldnt go back to the page to get my order number so took longer for staff to locate my order for these reasons ive given 4/5 otherwise very enjoyable meal

Food was wrong, over cooked and dried out, the vegan cookies were delicious though