Subway in Cambridge

Very busy when I was there .the roll I had wasn't that good .

I had a lovely experience at Subway in the beehive centre. My mum was so pleased they do gluten free as not alot of places like this seem to do gluten free and we often have to buy her a separate meal from the supermarket. She really enjoyed her gluten free roll ☺️ We were served by Caroline - she was lovely and friendly, I couldn’t have asked for better service! Nothing was too much trouble and she was so helpful and kind to us. She told us about the meal deal too which saved us money. We will definitely be coming back because of her. Thankyou so much for your yummy food and lovely service ☺️

Date:06/10/2024 Bought 2 12” tuna sub and redeemed 30% discount through the app, and was ready to pay. The guy who was serving named PARSA pressed something and had to do the billing again. But this time the discount code that was scanned is gone from my app, as this was already scanned the first time. So the new amount doesn’t give me 30% discount. PARSA who was in the till says he can’t do anything now as the discount is gone. When I asked but I didn’t do anything and it was on your end that something happened to your system. He kept saying he can’t do anything and asked do I want the food or not after wasting 15 minutes of my time. He doesn’t have any customer service experience, talks rudely, doesn’t know how to handle situations and doesn’t even know any about Subway the place he works at. Relying to Adam— 10/10/2024 I have added my receipt. PARSA dealt my order and was managing the till. Ask Dipa (the lady) who first managed to apply my discount on the total bill. And the PARSA managed to ruin everything. He has absolutely no manner how to treat a customer. He kept saying I only work here when asked what did you do to my discount. Kept repeating that he can’t do anything, even though he scanned the discount code.

This review is about the Area Manager - Caroline. I've met her at least twice at this particular - 'Beehive' - store, when she happens to have been on duty there, and have been very impressed by her; by the way this is the only Subway in Cambtidge I now use. 'Caroline' is a real 'grafter'/hard worker. She - which is very rare for a manager - believes in working alongside the lower level staff, on the 'shop floor'; I imagine she does this at all of the stores she visits, inorder tokestay in touch with where she worked her way up from. She says she does this is so that it makes it easier for her to both see where any problems are - and sort them out, and see where the stock shortages are, and deal with also deal with them etc.. She is a great asset to the Subway company, and you are very lucky to have her.

I had to go get my order!!!!!!! I waited over 2 hrs for someone to actually call!!!!!! For them to tell me they didnt have my order as the place had closed!!!!!! Not happy at all with this service and will not be using again

Sent out the order at estimated time of arrival when it arrived I was missing my drink I tried to call the restaurant and they said it’s not there fault the driver should have given it to me asked if any one checked the order before it left they said they did and said driver must have stolen it after speaking to member of staff saying I could come to collect the drink they then refused to after explaining that I paid extra he then said it’s not his responsibility no manager present

My friends and I visited this store today, and we were really hungry. One of my friends had already ordered to eat in, but when the rest of us tried to order, one of the crew members told the server not to allow us to dine inside. I politely asked when the store was closing, and he replied, '7 PM.' We were ordering at 4 PM, so it didn’t make sense when they said they needed to close the dining area early to clean. They eventually allowed us to eat but rushed us, saying we needed to be quick because nearby stores were closing early, which was another unreasonable excuse. Within 5 minutes of starting our meal, the manager came over and insisted we hurry up. The staff was rude, and their reasons were completely inconsistent. I would not recommend visiting this store. Thank me later.

Honestly the best Subway I’ve ever been to. Service was awesome! Food was heated properly and adequately, unlike some others…… It was also very spacious and clean inside, although it can be too warm.

Good quality of bread and filling choices 👌

I never received my order, but status shows delivered, which isn’t true.

Great food,very quick delivery

The lady changed her gloves when I asked because she touched the meat on the previous sandwich, thank you

So stingy on fillings now. Tuna was paper thin. Refunded, declined the subway afterwards as well. Will never come back because of it now. Less filling same cost. Staff very helpful and understood but there following guidelines. I was in Belfast last week, London weeks before... didn't have this issue!!!!

Freezing cold, food arrived late

Food was OK no difference to any other branch

the food was cold and didnt receive my cookie and my drink was open

The sandwiches look very scary. They look like they got run over by a car. My Philly steak sandwich had no steak in it. The lack of care put into these sandwiches is quite alarming

Last minute large lunch order the manager was excellent, she did us proud. Great service and very friendly. Excellent!

I was disappointed today. The lady serving the man in front of me put tuna on his sub and then went for the cheese, so some tuna got onto the cheese. I noticed that there were quite a few bits and pieces in the cheese. When it was my turn I asked for a veggie delight and she didn't even ask if I wanted her to change her gloves, but went straight for the bread. I had to ask her to change them.

The sandwiches were delicious, but the lady working with glasses was not polite at all. Also, that lady working with glasses has a very rude and repulsive attitude towards people.

Great place for Sandwich. Had a great service. The guy name Ajmal provided an amazing service, very polite and customer friendly. Over all all staff are very friendly and welcoming.

Great place for a sandwich, visited on Sunday. Very nice and relaxed environment. staff were lovely. Would definitely recommend

Great food, delivery driver was very nice and helpful and found the address!

delivery driver was very nice , very happy with his service

Footlong was cold, nachos were burnt & soggy from the salsa. Clearly was made then left for ages as took a while to assign a driver! 80% was inedible

Order took an hour to arrive after paying for it. Times changed for estimated delivery 4 times and food was cold when it arrived

Today at around lunchtime ridddiculous customer service👎🏼appalling. No need to go there anymore. Completely rubbish, and not as bad but similar happened yesterday. Go ANYWHERE else.

Wonderful food and delivery. Thanks!👍

Richard was very helpful, helped me choose a sandwich based on my tastes and engaged in great conversation which make me feel more welcome. Such a lovely young man.

Visited on sunday, I had a great subway with extra cheese. Faiur price and Richard was very professional. He was very friendly and took his time to explain all the options with my kids. Would reccomend

Food ontime but the delivery driver was VERY rude, when I informed him that my whole order wasn't here he simply said ''not my problem'' the restaurant called me to inform me he had forgotten a bag and couldn't get in contact with him and asked me to tell him when he arrived to me, he shrugged his shoulders, got aggressive and then proceeded to drive off when I informed him, Restaurant was very helpful & the employee on the phone was very nice and kept me informed.

Everything's as expected! Thanks

Did not deliver what I had ordered

It's subway but getting pricey now

Subs... that's about it... staff not the most talkative or approachable but I'm all about the subs so no big loss. Food was alright, a little bit tight on the fillings but we're in an age where you need to remortgage for a bag of lettuce

Says it’s been delivered but haven’t received it!!!!

Can someone call me as a matter of urgency. My emails are not being responded too!

I've been to this subway many times in the past but today I found it disappointing. There were only 2 people before me and I waited more thar 15 minutes. It didnt help that the orders for delivery were prioritised. Also the person who made my sandwich put very little veggies in it, specially lettuce.

Food fresh and tasty, the bread fresh too. The service could of done with a bit more, looking at customers, as well as not talking to each other when serving, it wasn't work related. How ever the place was clean and fresh looking.

Could have been hotter but otherwise good.

I m very regular customer in subway and new to this subway they put very less chicken & I was not happy & told to staff also they doesn't care.I never visit again. Thanks

Very friendly staff and the food was freshly made. I have tried the Breakwich which was really good.

Breakfast sub, surprisingly good!! Will have again.

So slow here every time we come. The staff don’t seem to be able to communicate very well. The tables and floor all covered in food

Bless the delivery man couldn’t find us but he was so lovely when he finally got to my door. Food was spot on & warm all there nothing missing.

So the store phone gets ignored, this is the only way to contact the staff regrarding orders or anything of the such and for the past hour me and my partner tired to call just to get another sauce added to a delivery. Being an ex employee of this store I am shocked from rare visists to the store to get a sub, to trying to call in for a order placed through just eat. I am shocked how low of a standard the store had gotten to and I know from my days working there years ago the owner and manager wouldnt of stood for it. Its a shame, used to like the place even after leaving as a staff member.

Very good service. Thank you.Mrs Lee.

Always seems popular, does what we need it to.

First time ordering & was sceptical but all came correct morning missing & was hot! Delivery man was so lovely too

Very good service. Thank you. Mrs Lee.

Completely wrong items sent. Phoned store told to take it up with just eat. Reported yet nothing back. £17 down the drain

Completely wrong order, where is my order?

I like the sandwiches but once again it was hit and miss with the staff. Sometimes you'll get someone who will actually stuff the sandwich with salads, which I like, more often though you'll get bare minimum..they're busy and can't work we'll under pressure, lots of orders were missed, wrong ingredients, wrong bread etc, and it's just what I observed in regards to other customers. I usually make sure that my order is repeated back to me.

Love our subway, the staff are so lovely and they make the best subbies at our town 😋 xxxxxxxxxxxxx

Was okay, nothing to rave about. Food was fine and we didn’t get sick 😂. Came here as son wanted a treat, so we did. Nothing like the american subways but was fine. —- post has satire to it, don’t read to much into it.

It was good to be there in the afternoon with less crowd. Ensure to ask the first lady to change handgloves if you are vegetarian.

Great service today, friendly staff but refill machine still out of order 3 months or more now about time it was fixed.

Wrong order, and the delivery guy went somewhere else first. Frustrating.

Nice and convenient when you're out shopping

Slow!!! Don’t come here on your lunch break.

I took my beloved wife for her FIRST EVER Subway meal. She's been putting it off for all of her adult life because the journey of the many choices and questions stresses her out. I approached the counter with our two sandwiches written down and ready. I returned with both sandwiches perfectly prepped and just as requested! She particularly enjoyed the surprise Rainbow cookie that I got for her. The wife was over the moon and agreed to return given that the same ordering agreements are put in place. It was a real win:win.

Not the best subway i have ever had but friendly staff

Uber Eats or Deliveroo driver’s order took priority. There were 3 people working. All were doing the cooking and prepping and the counter was getting filled with the orders. Nobody taking responsibility for taking payment. The ladies in front of us walked out. My sub was toasted and warmed. The amount of veg added to my sub was laughable…didn’t realise onion was being rationed. It was cold by the time I collected it. The service really was terrible. No apology for the wait or acknowledge of any inconvenience caused. Wasn’t given a receipt when asked for it. Really felt let down. Won’t be returning.

absolutely shocking service.... deliveries came first, warmed sandwiches went back as sat for ages whilst deliveries were sorted, no apology for delay.... .

Rider obviously had no idea where this address was, watched him on the map going all over the place trying to find it!

Don’t come to this subway very rude very slow very unhelpful the Asian lady shouldn’t be working there

Ridiculously slow and hygiene lax. The woman on the till was standing out the whole time even when not processing transactions she didn't help the others just told them what to do and she was frequently getting orders wrong.... she was also clearly annoyed the other staff didn't move faster but didn't help them..... she also appears to be losing her hearing or maybe just choosing not to...I struggle to understand how they make a profit with slow speed I'm glad I don't own or manage this store and good luck to whomever does I joined a que of 7 at 11.43 and I got served and paid at 12.05

Wow simply lovely foot long roll they had an app deal on offers and points which ended up with two free foot long rolls drink and a cookie for free. Lovely fresh toasted roll and meat and lots of salad and veggies.

Slow service only staff did not smile gog tk the worst staff ever x x

Well located for the shops on the beehive, clean and does all the usual subway stuff. Staff are friendly

slowest service ever. 3 guys in front of me, already been waiting for 20 mins. they handle everything sooo sooo slow. update after I sat here for 20 mins. was really hoping somebody would clean the tables. won't be coming again

Ordered regular Pepsi - got Pepsi Max, with aspartame which I'm allergic to. Sandwich toppings were wrong, and the sauce was sent separately for some reason. Add to it the delivery charge, and it's nearly £15 down the drain.

They have forgot to put our sauce in our footlong subs a bit disappointing 😞 as don't taste the same .

The crinkle wedges were cold and no sauce in either of subs.

tables was dirty and staff is unfriendly and rude. She didnt even answer to my simple question.

Special instructions not followed, food was Luke warm at best

Fantastic, delicious sandwiches, as always.

Serving soggy, microwaved meat on cold, hard bread for the full price of a toasted sub is not on. Employees don’t change gloves between sandwiches, clearly no concerns for cross contamination. Other subways in Cambridge are much more hygienic and functional.

I found a hair in my sub, ordered through deliveroo, this isn’t the first time from This subway please make your staff wear hair Nets if they can’t wear their hats plus hair up Properly!

Late arrival and incomplete order

I didn’t get my order at all didn’t turn up

Had a take way salad box fir here it was great

This Subway really stands on from the rest in Cambridge when it comes to take aways - the food is really well wrapped, the sauces are in a separate containers so the sandwiches don't get soggy. The fillings were generous. Will order again from this specific franchise

Really poor hygiene. I questioned the pricing of a sandwich for my son and the lady at the til proceeded to open the sandwich and pick through the fillings with unwashed bare hands. She then seemed surprised that we no longer wanted the sandwich. Our choice was to queue again, with a crying child in tow, or leave. We left. Attempted to complain via the website but no reply. I would still like an explanation for these awful hygiene practices.

Good beer, pool table and great staff.😊 That's all we need. Thanks

Good service. Small seating area so fills up quickly during busy times.

Changed the type of bread that was ordered for both subs, asked for the subs to be toasted and they arrived without being toasted. They claim they call when they make any changes to an order, they never did. Would much rather they cancel my order if what I’ve paid for is out of stock rather than them changing it themselves.

Everything was ok apart from you forgot to put the cheese i asked for in

Great experience! Got here quick and great food👍

Great food and quality. Early delivery as well! Will order again

Was served by Charlotte today. She was so positive and is a great asset. It is nice being served by someone who really seems to care about what they do Was clean inside and the queue moved quickly. Best subway ive too in terms of service

Everything above head height is caked with dust and cobwebs...filthy and disgusting! When I ordered a vegan item, they asked of I wanted cheese, betraying a worrying lack of knowledge regarding dietary restrictions and allergies.

Delivery Driver was nice and polite. Very happy

Food very good, but meatballs were missing the mozzarella slices

A good place to grab a cup of coffee after a long walk.

He didn’t deliver it, he scammed us of our money food and time

It Said it opened at 8 we went there at 8:40 and it was shut

Bread Not roasted, missing pickles

2 packets of crisps and one cookie one sandwich was missing from my orde 1 drink missing from my order r -

Disgusting!!!!! Food came very cold - delivered in a plastic bag without food warmer bag. NEVER EVER AGAIN I WILL ORDER FROM YOU!!!