Subway in Brighton and Hove

Poor Customer Service ignored other customers and got the wrong stock out for a order

Absolutely appalling and disgraceful behaviour from a member of staff who was dishonest, I asked whether they have gluten free options and the gentleman said yes but I am not sure exactly! I then informed him that I have coeliac disease and need to know for certain before ordering, he confirmed 'we can cater for you'. I chose a sub and asked whether all ingredients were gf and he scrolled on his phone for a while and confirmed confidentially that all ingredients in this sub are gf including the sauce. He made the sub, and whilst doing so we looked online as he didn't fill us with any confidence. And rightly so, as we then foind out that there were many ingredients that contained gluten within this chosen sub! This is not acceptable, this is a serious issue and all staff should be away of allergens otherwise this could cause serious health implications.

Abdul was so attentive to all our needs very quick and helpful like a gazell ! We will be visiting every night for dinner as it’s our new favourite restaurant! It’s a real pleasure to have visited this establishment and I can’t reccomend it enough to anyone within 300 miles to come visit !

The service of the staffs are very impressive and knowledgeable. I was really excited about visiting the Subway. Then, the food! Absolutely, fresh and delicious.

Outstanding, mind-blowing, Sterling, superior service in this subway

Good Sevice & Nice Start & we are very happy

Good service and great staff , especially Tarik is great. Thanks for the service.

Disgusting. Wrong ingredients, cold, no care or interest in any of it

Only 1 star because there isn't any lower, Not sure how you can mess up two 6" steak double cheese subs so epically they looked and tasted awful and absolutely no s@#ts given by the rude staff,

Was served by 2 gents who seemed sour faced from the start. Mumbling away to customers and then talking between themselves in another language. Tarik, three together my sub, I even asked him to spread it out and he just put more in one place and then started muttering more Bangladeshi words to his friend. Then smothered it in sauce as a ‘eff you’ I presume. Dire service but I’m guessing Subway don’t care too much with the amount of poor reviews there are here.

I'm not happy with their attitude towards us, it doesn't have vegan foods, so I chose a different one, then charged me cost more! Unfairly treat the people who are vegetation or vegan!

Staff were talking in bangladesh swearing as I understand a few words.. making fun of a customer right in front of me then I placed My order which aria I got his name as I asked to complain could not understand me and I speak only 1 language which is English so I was getting frustrated when aria then decided to charge me extra 60p which when I asked for a receipt he said the printer isn't working now trying to call the store for a complaint but the store phone number is not active which is honestly a comedy. Now the food was not heated fully cheese not even mealted after all this

The guy that’s in there most of the time needs to learn manners and how to speak to customers properly. Rushing you before you have time to think about what you want to put in your sandwich! Rude!!!

worst subway I've been to. opening hours have nothing to do with reality. broken heating and coffee machines.

Been a few times alway nice fresh food

Great customer service and very authentic sandwiches. Thanks

Shut the place down 15 minutes early and offered me a cookie. Today is the 15/09/2020. Costumers should be served until closing time. His name was Naim or something.

Had all the salad packed away half an hour before closing (other than the lettuce).