Pizza Express in Brighton and Hove

So where do we begin, we waited for 20 minutes to be acknowledged at the front door. Then once losing our patiecence of not being acknowledged along with the rest of the queue…. At least 5 separate parties… to be told we have to wait for an other hour for any service at all, even though everyone in the queue had a reservation… we all had bookings… this is mad…. Why is hove pizza express so troubled that they can’t serve the customers who are actually booked…. We were told understaffed however the UBer and deliveroo queue was clearly being served. So obviously we walked out… the people in front walked out and the people behind walked out, the whole queue had to walk out. What a massive Joke this place is!

Came here at 21:11 and online it states that they shut at 22:30. However the man at the door said takeaway only and turned us away. Then I challenged him on the closing time and he said "if you can be out at 22:00" so it went from takeaway only to suddenly they cant be bothered to stay open. Terrible terrible customer service and management. Don't set your closing time to 22:30 and then reject people 1 hour 20 mins before closing. This establishment just screams pure laziness ! (Not the first bad experience here...)

Came here for a friends birthday, Service was great. We had a big table for a lot of people. A few small mistakes with starters but they were quick to resolve it. Great food, Great service.

Great service, warm and friendly atmosphere especially Marta who is an asset

Classy-looking venue...large but friendly. Staff very helpful, friendly and efficient. Food is up to usual Pizza Express standards...so pretty good. Menu is same as all PE restaurants. Short walk from the seafront.

Judging by today’s experience, this Pizza Express has gone downhill. The food took over 30 minutes to arrive, which was surprising considering the restaurant was quiet. When I went to the bathroom, I noticed that there were a few tables that hadn’t been cleared. The waiter was just standing around, drinking some juice while staring at his phone. Very poor.

Staff no professional ,ordinary people and rude staff

some ordinary people who serve at delivero, they are simply playing with the drivers, shame on the ordinary people

Lovely food, brilliant happy friendly staff

Me and my family came for dinner, even though we came late there was excellent service. They provided everything we asked for with a smile. Mo was very friendly and ensured we had enjoyed our meal, we will definitely come again.

Peter the chef made the best pizza I’ve had from any Pizza express in 10 years the pizza was crispy, had a lots of sauce, cheese and toppings reminds me of when I first used to come here I hope it stays consistent.

Food always good at Pizza Express but the staff at the Hove branch are also particularly nice and service is always excellent.

Really Friendly And Professional Staff. Great Taste And Nice Atmosphere.

Not very friendly also Homophonic remaks I ould of done without I will not be dining at your resta

Efficient service ordering pizza for takeaway

Ate here yesterday lunch time, the food was delicious but something worth more mentioning was the 5+ star service. Our waitress ( lady with glasses and accent) apologies for not knowing her name was so warm, welcoming, had brilliant customer service and really gave us a great personal experience. This is only our 2nd ever visit to a pizza express and happend to be in Hove. We are glad we visited. The other waitress working that shift yesterday I could also see was just as great too (another lady with an accent) were both conducting a wonderful orchestra with how they worked together, it was really seamless and they made for such a lovely atmosphere. Staff like that are rare these days in the hospitality trade, please take good care of them both and let them know how good at their roles they are please from a family of three who if in Hove again would definitely revisit. Many thanks.

Marta was a very friendly waitress,

Ordered a Too Good To Go box for £4.50 on the app which I had never tried before which promised either one main course or 3 starters/deserts. When I arrived at 21:15 to collect it (which is when I was told on the app to collect) I was told that they had no food left. Pizza express doesn’t close until 22:00 so that gives them 45 minutes to have at least made a couple of starters for me. Don’t bother being on Too Good To Go if you’re not going to have the food in stock! Complete waste of time.

The dining experience fell flat in all areas. Service was ok ish, atmosphere was non existent and the food wasn't great value at all. £15.95 for lasagne that even a small child would be left wanting more, wasn't what I expected. I got home from there and had to eat again. Will I go back, doubtful.

Absolutely a joy from start to finish. Lovely greeting by staff on arrival, very attentive and helpful. The food was particularly good this time for some reason. We always enjoy it but we did say the pizzas had a certain something extra and the waitress told the chef :-) The Manager said hello and we do wish to commend Megs. A real Ambassador for Pizza express 10/10

Negative experience, rude staffs with the costumers and with the drivers from deliveruus to collect food.avoid it.

Just ordered delivery from them took over an hour. They will argue not their fault of course and subcontractor issues with delivery… accountability always with the unit of sale 😒

Great food amazing service lovely friendly staff. We were made to feel welcome from minute we came in to minute we left. Nothing too much trouble .

I took my niece and nephew here today. They had great coeliac options. The kids loved it and the whole team were great. Marta is an absolute asset to the team and such a kind person. Everywhere needs a Marta. Thank you.

If a company as large as Pizza Express runs a promotion, it is incumbent on the manager to communicate it to the staff. We had a 50% off pizza voucher which we presented to our server on arrival, as it says to do on the voucher. Our server appeared to have never seen one before, and said that we'd have to join the Pizza Express club by downloading the app, as there was no button on the till for a discount. Spent the next 10 minutes downloading and understanding the app. We asked for the manager when the bill came. He said that he'd seen a couple of the vouchers, and deducted 50% off the cost of the pizzas, but it seems strange that such a major promotion would be almost unknown, especially as the people at the next table had one too. All in all, an uncomfortable and unnecessary experience. Of the food, the Margherita pizza was good but covered in pepper, while the BBQ Bits had way too much bbq sauce. The Margherita cocktail had no salt around the rim of the glass.

Amazing food,kid friendly and our server marta was lovely.

Food was good, but there were fruit flies all around and when are food was brought out they were all over our food and empty plates

This was my 2nd visit although 2 years apart .found it to be a very pleasant experience, food and staff are excellent !

The good thing about pizza express is that wherever one goes, one knows what to expect. The only slight disappointment on this occasion was that we found the service was a little slow. But other than that, excellent as always. There is a small area of seating outside which is nice and where one can bring dogs (🙏🙏) and watch the world go by.

Don’t ever get a Too Good To Go box as you’ll only get dough balls with no sauce Staff were very sweet though

Very positive atmosphere, staff are friendly, welcoming and efficient. Food consistent with the usual recipe E.g. you go to a pizza express and you know what you’re going to get every time. Tried a starter I hadn’t tried before which was nice (garlic mushrooms with goats cheese). Used the self checkout method via the pizza express app which I often can’t at home due to poor signal coverage at the restaurant. All very simple, easy and highly pleasant. Will definitely come back on my next visit 🥰

Picked up a takeaway tonight. 1 Margarita and 1 American Hot, 1 Coleslaw. It was the worst pizza I have ever had (one slice of the margarita for me, I couldn’t eat anymore) It was dry, devoid of any toppings and tasted like cardboard. My husband, being hungry at two slices of the American Hot and decided he couldn’t eat anymore. £32.15. Shame on you Pizza Express!

6/8/23.Tried DoughBalls.Warm,Crispy Skin,Soft Fluffy Interior with Delicious Garlic Oil & Butter.Pricey £5.65 For My Budget.

I ordered dinner yesterday through ubereats, and it was very bad 👎. It was very cold and the food was a little.

Me and my husband came for an early evening meal and Megan was so accommodating and lovely. Helped us with everything. Thank you!

Quite busy for a Tuesday! Food was good but prices up and toppings down compared to pre pandemic. Nice calzone I had, and the American was reported as good also. Good service and a bit of banter too made for a fun meal.

Food is good, service is average speed but staff quite friendly. Atmosphere is nice and seating is average. One of us ordered normal pizza and got pizza with a hole in instead

Great service from waiter Ian, great food

Was quiet, staff super friendly and great food!!! Nice vibez recommend, pizza express always hits just right. Love the spicy dough balls and a classic pepperoni xx

Average experience. The pizzas were a bit underdone, the staff were lovely but unhelpful and inflexible. Overall it felt like everything was leaning on the stingy side.

Billboard offered 2 courses, Mon. To Thurs. for £15.95. DON'T be FOOLED, should read Pizza and Doughballs, doughballs being the only other course on the offer. Left for FRANA MANCA, excellent service, cheerful staff, V.impressive pizza's.

We visited this establishment today to celebrate my sons birthday. The leather seating area was split in a couple of areas, giving a run down impression, the two tables beside ours were being used as the staff cloakroom with their drinks and belongings scattered around untidily.The triangular advert and table number sign was stained with something from a former customer leaving me wondering if the table had been cleaned prior to our visit. Most of my party enjoyed the meal ( spot the prawn on the garlic prawn pizza)but I ordered a caeser salad and was told they didn't have any eggs - (does caeser salad have eggs) so I canceled the order but an egg less one was brought and promptly rejected. This restaurant needs a good clean and the staff could do with an in house training. Overall a cheap dirty establishment charging extortionate prices

Love the Pizza Express in Hove. The staff are so welcoming and friendly and the food is always fantastic!!

I came in and had a nice meal with my fiancé and we was greeted by a nice gentlemen who I believe was the General Manager, I've been to a few chains now and he seems to have a very good team at this store, he's got a great attitude to work and is very professional, also my waitress Marta was very polite and was a brilliant service to have. overall imp very satisfied and will be coming back more often.

Overall, the food was decent, but the main waiter that we had was quite rude. We had a man that was bald over the top of his head with short hair around the sides. I think he was Northern Irish and quite tall, not that he was rude because he is tall or Northern Irish, but that’s the most specific I could be about who this waiter is. Ordering the starters was no drama, as they came pretty fast and tasted lovely. When we ordered our mains everything seemed fine, but then when our pizzas arrived, I was given the wrong pizza, and when some of the people I was with said I’d been given the wrong pizza, the waiter immediately said ‘Oh, it was a bit mumbled’ referring to when I had ordered, which doesn’t sound awful on paper, but it was extremely passive aggressive, and obviously a way of telling me it was my fault that my order was wrong. He could have easily just apologised on behalf of the situation and asked me to clarify which pizza I had ordered. Firstly, I didn’t mumble, and remember speaking clearly when I ordered, but if he didn’t hear me, if I had indeed mumbled, or if the pizza I ordered sounds similar to another thing on the menu, he could have asked me to clarify what I’d ordered which would have been fine. To be fair, the correct pizza came fairly fast after I’d had to re-order which was a positive. Secondly, when we were eventually paying, my girlfriend, one of the people whom I was eating with, was trying to get a discount using her Pizza Express App, and called our waiter over because the code she was using didn’t seem to work, and she’d tried quite a few times. Again, the waiter did nothing but insist that the way she had used the app was wrong, but when he told her what she should have done, she confirmed that she had indeed done what he said, already. He wouldn’t just say ‘no worries, would you mind trying again?’ which is all that needed to happen and was how we managed to pay in the end. I have no idea if this man is going through something bad in his life, and I don’t want to assume that he’s fine, because upsetting aspects of one’s personal life can of course have a huge knock on affect to one’s professional life, and just make them more short with people in general, but either way, the way we were spoken to was fairly unpleasant and I don’t think it was necessary. I used to work in hospitality and it’s a number one rule not to speak a customer this way, so why should he? I’m not saying that the customer is always right or anything like that, but don’t be rude or passive aggressive when there’s just no need. I really hope I didn’t come across as entitled or just a plain d*ckhead in this review, but I felt frustrated after our experience. However, we’ve been there before and the staff we’ve had have been lovely, and the food has been nice too, which it was this time as well.

This is our all time favorite place to eat. The hove staff are always so welcoming and friendly and the food is delicious!

A fabulous evening spent with colleagues & we thoroughly enjoyed the food & the fabulous service

They have some vegan options. Tried the American Jack, but was disappointed. And £2 for extra mushrooms, there was maybe one chopped up mushroom. The app seems like a good idea, but too many screens to go through.

Lovely place, great food and amazing team. Definitely will be back :)

Love the ambiance in this place. Food is nice. Don't forget to try the berry mojito.

Friendly staff, delicious food and lovely atmosphere. We had dinner there with two young children and the service was amazing. Food was served quickly and with high quality. Environment was clean and spacious.

Have been coming here for years but seems there priority is now delivery’s and takeaways, as waited an hour and 20 mins for 3 pizzas, so painfully slow. Ruined a birthday celebration.

Food was good however service was sub-par

Had a great evening at Pizza express Harbourside. The food was fantastic and the service spot on.

Fab food and even better service! The food was delicious and the service was absolutely wonderful. Thanks for having us for friend little girl birthday party. The kids pizza making party was so much fun. Highly recommended!

Great food ..Friendly and lovely staff … High recommendations

Fantastic team and food All the staff was very attentive and so friendly. The food was amazing and tasty.
 We had the best ever night out since long time!
 Thanks a lot was absolutely amazing and we will come back again soon!!!

Cheerful, friendly service and fresh tasty pizza, can’t ask for better than that! :)

Great atmosphere, brilliant staff and although the restaurant was busy food came out at a reasonable time

Great food! Great service! Always happy to be back ! This is my local restaurant to go to the staff the food the atmosphere is always brilliant and I look forward to it every week

Walked in and seated straight away. Swift service, very clean tables, pleasant staff and really really good food! Definitely will go there again!

I chose the Leggero King Prawn. What I received was a small ring of pizza dough with dome tomato sauce on, some halves of cherry tomatoes & few small mean looking prawns, a few rings of raw red onion & in the centre some salad leaves with a dressing on - all for little under £15!! Very poor value & very boring food so I can't recommend. We did get good service but it was quiet at the time.

Really good friendly service, did not have to wait long for food, had a vegan pizza which was really tasty.

Had a lovely meal. Service was great . I was served by Camilla. Service was amazing. Thank you

Easy to park & very good food. Very pleasant staff.

•Staff really friendly and patient •Food fab •Restaurant clean and modern •Nice atmosphere

Food is really good.. great pizzas!

As friends and family, we have been going to Pizza Express now for over 30 years. Sadly, everything comes to an end and visiting Pizza Express certainly falls into that category. Whilst i can excuse the slow service as it was Saturday night, what cant be accepted is poor quality pizzas which were dry, lacked seasoning and overall poor quality for money. In addition to the restaurant being busy, it seemed the focus was on deliveries rather than customers in the restaurant. We went to Pizza Express as we thought it would be a quick pit stop with good quality food, how wrong we were.

Visited on a Monday when it was relatively quiet. The food tasted okay, but the service was a bit shoddy. Had to wait at least 40 minutes for the bill (after asking 3 separate members of staff), was told by a member of staff that they would bring over a card machine, only to see them ignore this and go straight to another table to take an order, then gave a different group of customers their bill (despite my group arriving AND finishing before them). The team on during this shift weren't attentive at all. There were probably only 4 other tables amongst 3 waiters, so I don't understand why it took so long just to charge us and let us leave... I'd dine at Pizza Express again, but probably the restaurant in Brighton as I assume they'd offer a quicker service.

Been to this Pizza Express many times. Always impressed with food and service. However staff has totally changed, service this time was slow and poor . The place was virtually empty and staff were more interested in sending out takeaways with Deliveroo, Just Eat etc, than serving those paying top dollar in the restaurant. Pizzas were great when they eventually arrived.

I have loved Pizza express for years I would go a long way for their nicoise... I have however always felt they are over priced and not good vfm this visit did nothing to didactic me of that opinion. My companion is gluten free and these are clearly marked out but there is not a great choice so ask she cobbled together three small plates to make a meal, very expensive I may add. gf dough balls were undercooked so went back and can I believe that they brought new ones but two short of a full portion as she had eaten two. Mean.... You make enough profit folks on soft drinks etc to allow a generous portion. Counting dough balls. Really? Extras are hugely overpriced and I always leave feeling duped Hohum

Just picked up a fiorentina pizza Warm soggy and tasteless total waste of £12.95 This particular branch’s pizza quality depends upon who is making the pizzas one day good one day poor

Nice friendly smaller Pizza Express. Staff are very good, and Pizzas are as you'd hope they'd be. Normal prices, and happy to give a jug of tap water. Coffee was excellent too.

Fast food at it's worst shame as the food was actually good but small portions

Very good pizza..good service and very friendly staff..

Food ok .....staff nice and friendly. Shame about shabby upholstery...seat taped up with brown parcel tape.

Service, staff and restaurant delightful. food poor, sorry. Frozen lasagna at home, far tastier and Gino de campo frozen pizzas also more tastier than pizza express. Wished I’d stayed home and saved.£45 +

Very good quality food and service

I am so pleasantly overwhelmed with the exceptional service we received this evening at Pizza express Hove. We had a waitress serve us who we’d had before. Unfortunately I didn’t find out her name but she had long brunette hair and glasses. She was just brilliant! We were celebrating our sons 5th birthday and this sever could not have done nor. She was friendly, kind, accommodating and just gave the best service. We love Pizza Express Hove and it’s down to the waiting staff/ serving staff you have (not to mention your delicious menu!) Thanks so much

Service not great a d food disappointing. We had been before a year or so ago and it was much better.

5 minutes late and table is gone 🙂

Great service- very attentive. Food was excellent and delivered promptly

Have some pride. Stop sending out cold and burnt food.

Prior to our recent visit to the Hove Branch I received an email asking for feedback direct to Pizza Express (not on google reviews). It was no bad I detailed our experience and didn't go back to the Hove branch for over 6 months or more. We decided to give them a second chance as we love the place and team. Unfortunately we had a stand in manager on the prior visit that ruined it for us. Just wanted to say how please we were to return a few weeks ago and see the regular team in place, they are amazing everyone of them. They really treat you well and make your visit enjoying and they always have time for a quick chat. Just wanted to record this somewhere so the management know how lucky they are.

Good place, good service, they are even polite to the delivery riders

We have been to a number of Pizza Express restaurants, mainly because they are easy going and the little one like the various pasta options - the one in Hove is particularly good. The staff were helpful and patient and made the whole dining process enjoyable, even within these strange times of reinstated COVID requirements. The restaurant was clean, nicely busy and had a good atmosphere - I have been to other branches that have been disappointing in terms of service and food quality , but this branch is not like that. Our server was very good, also helped us sign up for the Pizza Express app which then enabled us to claim some free doughballs off the menu , which is always welcome! I tipped in cash - I'm not sure about the trend of pooling tips when done via electronic payment and I prefer to have the person who helped make our experience good rewarded directly , so cash it is! Overall , it is a good place to go for standard, reliable, consistent and tasty food. We wm be going there again - particularly to take advantage of the app special offers and freebies . (I was not paid to advertise or endorse the Pizza Express app)

All our children from various families met early in life and celebrated one of their 5th birthday in this restaurant which was so exciting then for them. We have beeneating there since but such a special night for the group to gather again in the year of their 18ths . Great food for many different appetite needs and wonderful staff attention to our quite busy group !

Visited Saturday 16th on the chance of getting a table around 8pm! Restaurant was packed. Manager agreed to set the staff table by the door for us and we were told there was a wait for food. Well, can I just say service was amazing. Not only because they gave up there staff table, food was quick, hot, fresh & just what we needed. Staff were friendly and smiley which is always nice to see, nothing worse than a grumpy staff member. Manager clearly new how to run a fabulous restaurant, behind every great manager there is a great team! Well done and thank you. X

Had a lovely evening, the pizza was delicious, the service was great, the atmosphere was good too

Nice atmosphere, great food! :-)

Hove Pizza Express is the best we have visited. Perfect, tasty pizzas and brilliant friendly staff. We have been visiting Hove branch for over 30 years even though we live in Horsham. 😊😊

I highly recommend coming to this restaurant! Delicious pizza and excellent service from Marta (polish waitress) who is very professional and kind!!!

I went today with my friend and honestly it was the best customer service. From when we walked in we were greeted by the loveliest man and chef David made us the best pizzas. Despite the fact we couldn't be seated due to covid they still managed to offer great customer service. Definitly my favourite pizza express due to thier staff! :)

The service was very friendly and COVID compliant. Food was as expected from a Pizza Express, nice easy family meal and they accepted Tesco vouchers which was a bonus.

Really attentive and great service!

Lovely lunch with the family. Safety measures well managed by the staff. Food was good. Convenient location.

Omg, I kid you not, been to pizza Express for yrs, it was my best EVER Pizza Express today, I had to stop and " compliments" to the chefs! It was the best ever! Well done Hove Pizza Express!! Xx

Fantastic once again. Went today for lunch with the family. Manager lovely and waiter who has been there for 7 years as professional and fun as always. Great food. But that’s always the case in a Pizza Express.

Absolutely atrocious pizza via deliveroo this week. The restaurant isn't far from where I live but the first order didn't turn up then after contacting deliveroo the second order took over an hour then arrived burnt, cold and inedible. Really, really poor. Got my money back via deliveroo.... You need some quality control and don't treat diners that cannot or don't want to come to the restaurant as second class customers.

Lovely service, great food. Really nice date night