Subway in Amber Valley

ordered at 12:40 to which the arrival time was 1:20 at the latest.. delivered at 12:45

Cold food, missing items and late. Not impressed at all!

order was cold. hot bun slice was cheese on slice. not the best lunch

Missing items which I paid for. So you’re stealing from me then?

It toasted, not cut and missing cheese what a joke

Had a footlong herb & cheese with chicken tikka, American cheese and Toasted. Toasted enough to light crisp in a good way with nice tasty food, love the American cheese. Girl who was serving gave me a free cookie. cookie was soft and crispy round the edges. chocolate melted in my mouth, yum 😋

Charged extra for items that weren't included in my order

2 hours to arrive, most of the order missing and nobody answers the phone. Terrible

Took over an hour to deliver. Jacket potato was freezing cold, had to warm it in the microwave. Sub came with salad and a spicy sauce when we asked for no salad or sauce.

My order was never delivered, tried to ring 15 times but calls were never answered, have put a complaint in and want full refund

DON'T ORDER THEIR JACKET POTATO. I spent over £9 on a JP with extra toppings and when it arrived, it had barely any toppings. I paid for extra cheese, no extra cheese. I paid for chicken as an extra and i got ONE small piece of chicken. An absolute joke. Won't order from here again.

order 0062. order had arrived and all food is cold. cost £20. we live 2 minutes away. very dissatisfied.

i ordered a footlong and a six inch and got 2 6 inches instead not happy

no other topping apart from plain steak

Decided to try Alfreton subway today for convenience. Never again. We stood at the counter for several minutes and had to shout through to the back as the woman there had obviously seen us but we were just left waiting no acknowledgment or anything. She said she's be 3 minutes more no apology for waiting. When we ordered my husbands Pizzoka she started making up a breakfast sub so I asked her if she was making someone else's sub. She wasn't it was his and incorrect. When we says Pizzoka again she asked us what should be on it. She was making up the incorrect sub for me also. At this point we just walked out!! Shocking!! The worst customer service experience we've had. Laughing at it now as so unbelievable!! Don't bother! Went round the corner in the end to Spoons for food instead!

Terrible, missing items from the subs! BMT with no B or M, no sauce, bread was dry, order took ages to be made. Not a happy household. Go elsewhere for a sub. 👎 No stars as we feel completely ripped off.

This place is a total shambles. It's dirty. Place never opens on time. Staff not trained. Bread not cooked properly. It's a soggy mess. Be surprised if this place will be open much longer

Took over an hour, and when the food arrived the ice cream was completely melted, and the sandwich was a mess - rock hard raggedy bread, and not sliced. Absolutely disgraceful.

Ordered at 12pm for half 1, rang me nearer time had sold out and I had to swap items. Didn't arrive until 14:40 over an hour late. Sub and a side were absolutely freezing cold and dry. Completely the wrong side and just didn't give me the cookie.

I ordered a Jacket potato with two fillings and some bites. I ordered the meal deal, including pop, cookie, and ‘cold jacket potatoes’ with minimal filling, no cheese, the wrong sauce, and no bites. I have tried calling Subway a few times with no answer. I am unhappy that I spent over £8 on this and did not get what I ordered and was cold to eat.

Ordered a jacket potato meal only got half my meal deal. Chicken nacho bites not delivered and the jacket potato had about 3 beans on it

ordered diet coke received sublime lime diet coke so not really happy - will have to be hungry to order again - sorry

Over an hour from order terrible service

One of the best jacket potatoes I’ve ever had. Over 24 hours later and I’m still not hungry enough for a full meal.

Absolutely shocking the girl that work there no smile nothing she smashed my salami on the cob and when I’ve asked for salad she give me 2 peppers and 2 onions really?!!!!! Shocking

Takes way to long for food to come and when it does it’s cold, number on the website doesn’t work it says incorrect number, very irritating to be a customer when you order from here

absolutely terrible will not be ordering again paid for extra’s didnt get them and also asked for toasted and came like they had just come out the fridge

Food was late ,then when arrived food was cold and looked like it had been sat on . Not happy at all. Driver went to the wrong house despite there being extra notes to help him find the address, hung up the phone when I tried to explain where to go

Food was cold on delivery despite only living a 2 minute drive away. Had ti warm it up.Nachos had hardly any cheese on them despite claiming to be loaded. The wrap had no smashed avocado in like advertised. Very disappointing.

Ordered a jacket potato which came freezing cold as though it has just been taken out of the fridge. Had to put in microwave as couldn't eat it cold. Had melted cheese on it which was also cold so must of been pre melted.

Food was awful. Arrived absolutely freezing and missing half of the ingredients as well as some of the order.

was not chilli heatwave as ordered.

Some of the slowest service you will ever see! Avoid if you want subway drive to Swanwick services

Both of our footlongs come to us like bricks hard as nails and falling to bits

the sandwiches were both mixed up they had the opposite breads and some of the toppings were on the wrong sandwich

They had phoned me up to inform me that the sandwich filling I originally ordered was not available as there was no delivery for it. As compensation they gave me a few extra cookies and a nice note that made my day :)

Asked for toasted and it wasnt toasted. Sub is horrible

Ordered at 9.40 for delivery and still no sign of my order at 12.05! Absolutely ridiculous. Also the phone number for the branch doesn't even work!.

Cannot fault the delivery. But the food was atrocious. We had no sauce on our salads which we asked for, we ordered nachos which came with no cheese or jalapeños which was really dry and the foot long wraps are not foot long. I wouldn’t mind if the food wasn’t so expensive . There was absolutely no effort in preparing this food

Myself and my husband have been a handful of times and every time it has disappointed us. I will quite happily travel into Derby for a decent Subway now. The bread seems dry- every time we’ve been. The staff don’t seem to listen and needed correcting/reminding of our orders- this also happened to other customers as we sat in to eat and could overhear conversations. The staff member that served us was very unsure of herself. I understand new employees, as we also work in hospitality and we are all human, but it didn’t fill us with hope. Despite being toasted, my food wasn’t overly warm. Where we sat in the window, there were many crumbs and cobwebs in the window sills and on skirting boards. Won’t be returning I’m afraid… Cookies were good though.

Order arrived 1h late and cold

the food arrived it was all freezing cold and the delivery was over 30 minutes late. not happy won't be ordering again

The coke, the cookie and the crisps were missing from my order please reimburse for these items.

Food absolutely vile, ordered through ubereats got it delivered and found that they put food in that I didn’t want in it such as I removed onion off one of the sandwiches as my daughter is allergic which they added loads of onion in it, my partner then got their order and they didn’t order any sauce on their sandwich which there was sauce on their packaging of their sandwich, and then mine I asked for no onion and they put it on any way worst place I’ve ever ordered from won’t be ordering again and I’m claiming a full refund for this order as absolutely disgusting

Extremely poor. food was cold and took 2 hours to arrive!

Bread was very stale and wasn’t very nice

Order came completely wrong instead of giving us a call and actually letting us know that the order would not be right they decided to just do whatever they felt like upon ringing the subway they didn’t answer and it seems like they just don’t care

Cookie was missing, but otherwise great

They forgot the Footlong pepperoni and cheese dipper and a chocolate chunk cookie. The salad was lovely but way way way too much red onion. Disappointed.

Everytime I've ordered here online it's been wrong, started going into the shop instead, they leave customers waiting for about 30 minutes and they all act like they'd rather be inside the oven dying instead of doing their job, customer service is dire.

Items missing and very poor quality of meat

Food was incorrect, freezing cold and told if I wanted it corrected I HAD to go pick it up, LOL!

Very disappointed with the salad to be honest . Not as good as was in the past - half a box full and missing cucumber and crispy onions which is clearly written on the receipt . Sauces missing for both fries and wrap.

stale. cold, the toasties had literally hardly anything in them, was mainly bread, everything was stale and cold , this is usually my favourite place, but guess I'll change it now

Ding dong, carry on! Excellent service..

Ordered a single sandwich a side and an extra through the ubereats app. £20+ for 1 sandwich but ok fine. When it arrives, it's the wrong sandwich the wrong side and no extra. Driver claims ignorance. Call the store, hung up on me. Tried calling back declined call. Tried calling again declined call. Absolutely abysmal service, never again will I order from here and if youre reading this neither should you.

it came really cold was not nice

The first time in a long time I can say, I’ve enjoyed a takeaway, it’s been a few years since my last Subway….food was hot, nothing missing, and everyone was happy and ate it all, thank you

Ordered a meal deal and didn’t send me my meal deal…. Just the 6 inch sub. How? It was clearly printed on the receipt I asked for a meal deal and paid for it too, then also don’t pick up the phone.

Shocking service, not even looked at by the staff. Took ages to make a simple ham salad with sad portions. They rationing?? Will not be going again. Little lass that works in there needs getting rid of. To shy and rude.

Sent wrong drink and sandwiches were cold

Delivery time nearly and hour late ridiculous

Took a hour a 15 minutes to get to my house and then I was missing half my order after all that how do u spend over a hour making 2 things and still somehow mess it up

Wasn’t even toasted so tasted horrible

It's actually a crime that they have a 4 star rating on google currently, the place was once great but has fallen so low. If you do an online order while using your reward card money, they never deliver cancelling the order and nullifying the money you accumulated. Most importantly, you never get your damn food, I'm just sat here once again, delivery estimate going up by 5 mins, by 5 mins, by 5 mins, absolutely starving and the food isn't ever coming. No way to cancel, and no way to contact them, seems like they unplugged their phone now, not that they ever answered it when it was plugged in, just rang out. Should just get shut down again because they're absolutely useless and get the orders wrong half the time when you do get what you ordered, don't know why I'm even bothering.

Wrong order sent 2 zero sugar cokes when we paid extra for coke original

got the toppings completely backwards.

Wrong items delivered. Waiting for reply from Just eat

The time wasn't the problem. The problems were 1. My order was left out in the rain, the driver rand my ring doorbell then ran out of the garden. 2. He left my garden gate open! All this after I tipped the driver. Very annoyed 😠

It didn’t arrive this is the second time in two days I haven’t received my order.

I ordered 2 bags of crisps please refund

Always on time, and everything is still warm.

delivery driver was rude, told me multiple times to go out onto my street to collect food even though I had already told him I was on my street hut he wasn't there. he eventually turned up and spoke to me rudely and basically chucked the food bag at me.

Disgusting stale oreo muffin, inedible

Not happy as all the sauces and caramel sauces have been missed from my order it's really not good enough I will stick to ordering from Swanwick branch in future

Meatballs were stone cold not sure if meant to be hot. Had the wrong bread, was not hearty Italian

Used the app to make an order. App told me order was ready to pick up. Got there no order was ready. Had to wait as staff said they were too busy to do my pick up order. 1 person in front of me. Previously I was in the bar directly opposite and no customers went in. Really rude staff.

Giving one star is being kind for this restaurant. Decided to order me and hubby food from subway Alfreton and I ordered 2 footling meal deals costing £33+ altogether and it told me on app what was included in my hubby’s footling as he had the new chipotle cheese steak and I had my usual classic BMT. On my order it gave me choice of toasted and I ticked yes and I just persumed hubbys was toasted anyway. Order didn’t take long to come and I k ow why now. Took boxes out of bag and they felt cold and heavy and upon opening they hadn’t been toasted at all. They were hard and stone cold and I mean fridge cold not room temp cold. The bread looked and tasted stale as well. I couldn’t eat it as it was so cold and hard so thought I would ring the shop up so found number online and rang to find that the number was unrecognisable and I could not get through to complain about it. If I could have I would have taken them back up to shop and got money back but if o could have done that I wouldn’t have to sit at home and order online. My hubby had cheese bites as well and they were cold also. I ended up having to warm it up in my air fryer for a couple of minutes resulting in the bread burning so I’ve wasted all that money for what? Worst subway I have ever been to and we’ve used many subways in past. Disgusting how you can’t even get through to them either to rectify the problem. Why would you not toast it before sending it out. We’ve had from other subways delivered and came hot and toasted with melted cheese. Terrible food

I order regularly from here. Never usually disappointed. But tonight’s order took 1hour 25minutes. The cheesy garlic bread had a terrible stale smell, both subs I ordered were barely warm, couldn’t even tell if they had been toasted or not! Has put me off!

Keeps doing one sandwich as “no cheese” when this was never opted for!

awful. food was stone cold. asked for it toasted. didn’t get that. asked for salad didn’t get half of it. never ordering again

Food was wrong absolutely discussed

Great food, very polite delivery driver and good services.

Very good much better than Uber eats

My favourite sub to order is a BMT - salami pepperoni and ham, yummy. Staff are polite and are helpful with menu. My favourite Subway to come to always do the best!

I come here alot tbh and never thought to leave a reveiw until today after seeing the new lady there doing a order for uber eats, she carefully decorated It nicely with the food , taking alot of care to make it look perfect, I really noticed her which is lovely see , the man there is amazing to, very polite and lovely staff, make the sandwiches to a perfect standard

other than the bread being a bit hard/stale in places it was still really nice and neatly made, also listened to Instuctions

Ordered extra cheese in 6 inch sub and there was no cheese. Non in the foot long either and this is not the first time thats happened Asked for seasoning on wedges and there was non.

Took 2 hours. Placed the order at 12:40 it came at 14:35.

Food was lovely and was delivered quickly.

Food was incredibly cold, both items wrong. Philly cheese steak was very rubbery, bread was hard and stale. Nearly £20 for a poor quality sandwhich and a side.

I have been to many subways but this one has to be the best.there not shy on making sure the sandwiches are packed with food..

Absolutely brilliant..I love this place I order once or twice a day..food is always good very tasty and wen delivered he or she always have a smile on there face n always says something nice..

Delivery took one and a half hours, wrong crisps included, ice cream had melted and had to be thrown away.

One very polite member of staff the rest appear to he completely indifferent. Nobody knows the menu and ordering feels like an ordeal. Won't go again.

Food was delicious, only thing I would of have liked/ preferred would’ve been having cutlery with the salad and the meat in the salad cut, as it’s quite a pain to eat the meat whole, but other than that it was spot on! Thankyou!

Just had a delivery, the bread is horrendously stale, not edible. Tired to call to complain but can't get through

Absolutely 10/10 again! I love leaving little notes for the work staff, and without fail they always write one back! Whoever was on today thank you so much! I have to say this is one of the best subway local to us! Will be continue ordering

Food is perfect! Left a note for my order as previous order has been wrong multiple times but the subway manager left a sweet note and made everything perfectly! Thank you ever so much for being considerate towards us! 10/10 for subway manager!

Delivered potato chips instead of hash browns