McDonald's in Amber Valley

The drinks was not in my order

Food was stone cold, driver went to multiple locations before delivering the food and didn't even have a bag to keep it warm.

order didn't even arrive but says its been delivered

Received half my order! Only received the drinks of my order as well as another persons drinks from their order! My children have now missed out on their treat

Amazing rating because delivery driver was fit and beautiful

Wrong food was delievered and after communication with the shop, i still didnt get food

spot on delivery and a great guy.

30 minutes late, got a latte with the time 9.43am instead of 2 cokes, no brownie & all the food is absolutely freezing!

Yet again the food was barely Warm

staff can't read instructions. 3 burgers said no cheese, on pack and receipt and yet all came with multiple slices of cheese on. food was also freezing cold

It's OK but absolutely impossible to get any kind of sauce out of the staff when going through the drive thru. We always ask for ketchup and I have to say the majority of time it's never in the bag.

THEYVE GOT MY ORDER WRONG TWICE IN A ROW...

this order has not been delivered

Food arrived late and stone cold. Driver rude please do not send the same driver to my address again I was unable to eat any of the order

He was amazing and extremely polite and helpful, thank u

food cold and 2 burgers missing

Sent us a quarter pounder instead of a mcchicken sandwich but inside the mcchicken sandwich box ?

Bs restaurant fast food my azzzz

Was made to wait in the car park for food for nearly 15 minutes when the food arrived there was a Cheesy McCrispy missing so had to wait another 5 minutes for them to get this - the fries were cold and chewy and when we opened the the Cheesy McCrispy there was no cheese on it - this place is a joke they get the order wrong 50% of the time, I will start using the Sutton-in-Ashfield branch.

Chips we're cold. The milk had one days date on it.

It's McDonald's, so you know what you're going to get. Staff are attentive.

Driver went to 3 places before here they always go to the wrong street :/ food gets cold because of this , drinks were also all over the place over the bad and food boxes food arrived cold but edible

I ordered 2 coffees today 2 boxes of chicken and fries one cold coffee one box of chicken they gave and expensive cheese I notified the joint and showed the bill and she didn't really understand what was being said to her after a few minutes she brought the chicken angrily but not the coffee and didn't apologize horrible people working there

We had to wait nearly 1 hr for our order and when it arrived it was freezing cold and we only received 17 chicken nuggets instead of 20

30 mins later than originally suggested. Food was only just warm when arrived. Slightly disappointing.

the food came so cold. never will i order again

food was cold ,the driver delivered a different order first in opposite side of town !! not happy at all

Order took a lifetime to arrive and was stone cold!

Chips were cold, also ordered a mayo chicken but never got it

The usual long wait might be bearable if the heating was on. Despite the snow, it's warmer outside!!

came in for lunch last week and was served by a very very lovely young lady called savannah. she gave me the biggest smile and 10/10 service and it was the first time in a good while that a mcdonald’s worker has shown me good customer service.

excellent service, got here through the snow. thank you.

Quick delivery food still warm

my burger and my bun were burnt and bacon was still chewy. there were some items that were missing. and the smoothie was hardly half filled. would appreciate it if u got some slight refund. won't be ordering from here again.

Everything was right, the food was good, but the hot chocolate was just hot brown water, not drinkable

Not been in since the revamp..its very nice now

I didn’t. Get my food and payed so give me my maccies

very good delivery man, went above and beyond and was very courteous

Never been here to this one before . The gentleman who brought the order was very friendly. And helpful. Lovely and clean . Great hot food .

Kierowca dostawczy był naprawdę fajny

The food took 20 MINUTES just for TWO happy meals, absolutely outrageous. The bathrooms was disgusting and covered in soap. The sitting areas floor were so dirty!, they got the drinks wrong, we wanted a coke but they gave us a fruit shoot. Ever since it got re built it's gone WAY WAY down hill. Very disappointed

Food never arrived. Delivery driver refused to deliver to my home as just eat put the wrong address marker on the map. Terrible service.

not even the right food and it is cold

more than half of rhe food was missing once again. this is very very poor. shocking . its almost every time we order. staff need to seriously pay more attention to what they are doing

Not bad for a cheap eat.. it's Mac D.. what else is there to say.

I never received my order and it has come up on my app delieved !

a meal was missing so had to go without

the worst service by any fast food restaurant, ordered food at 11:30 and it eventually arrived at 13:00, the driver was at the restaurant for almost an hour waiting for the food to be completed according to the app, all the food came freezing cold, rang the restaurant 10 times and no answer, you're just a bunch of useless imbeciles, I'd like to call you worse but unfortunately I can't, USELESS.

Didn't get our burgers . Shocking and they wouldn't answer the phone. Disgusted in the service.

I went to Macdonald's get a meal for myself and some friends and they had nothing in stock, the staff continued to audibly bicker in the background and it took a ridiculous amount of time for a fairly small order to be completed

It was nice food good warm only issues is drivers seem to struggle to find our location :D

It’s a shambolic place to be honest. Everytime you order, the orders wrong. Order for collect, it takes an age. Staff are beyond incompetent

Late delivery and cold food McDonald’s is really going down hill

Didn’t bring straws or sauces ordered but good delivery time

Did not even receive my order and it said delivered absolute joke.

food was late as they kept changing the delivery time. when the food finally arrived it was really cold

Super clean,bright friendly staff,and always like to see just eat guys ready to feed people with their bags at the ready🤙😎

Food fresh and most items available for a service station. No milkshake availability.

I’m pretty disgusted that I had to wait for 50 mins for my order that cost me over £25 for it arrived wrong and to top it off it was stone cold. I put a complaint in though Justeat only to receive £6.25 back. This isn’t the first time and save to say I won’t be ordering again!

Arrived late, cold and bag opened by driver. Just eat provided no help and didn’t even look into it. Poor customer service.

Absolute shambles of a place ordered 3 things and was told to park up and wait..... 20 mins elapsed and still no order food finally arrived after 25 mins and was cold arrived this place at all cost.

Was quite slow when we went, which caused a big queue in the middle of the night

I had to wait over an hour for my delivery. Apparently according the driver they didn't even see the order on the screen at their end and deemed it a "technical issue". No fault to the driver of course. When it did arrive the presentation of the burgers was as if someone just slammed it together and shoved it in the box. I get it's fast food, but when it looks like it's been thrown against a wall or overly saturated in sauce (the McRib, which btw, highly overrated) it's just not right. Ever since this place had it's refurbishment it's gone down hill massively. Again I know it's fast food, and not fine dining, but there are standards for McDonalds and this place is falling incredibly short of them.

Food was nice, chips were nice and crispy , food arrived hot and nothing was missed. Didn’t have to wait too long. However, we customised 2 burgers to make them plain, but they came with all fillings so we couldn’t eat those, which was disappointing.

Driver very polite and happy food arrived hot

Chips and burger were so greasy, I’ve never tasted a McDonald’s like it. Rock hard chips like they had been cooked over and over again. No serviette or condiments offered. Would not visit here again

15 minute wait, app wouldn't work. Didn't appear to have enough staff.

was not impressed today everything was cold only thing hot was the coffee and was no ketchup either

The food was terrible, we ordered birthday cake donuts, and we got the wrong things, and when they brought the donuts to us, the donuts were ROCK SOLID. we got a quarter pounder instead of a Big Mac, and they told us we were wrong to take it back at first, and the Mcflurry might aswell be the McWhipCream and the attitude from one of the staff members was very rude and made us feel uncomfortable and wrong for ordering food WHICH WE DIDNT EVEN GET The KFC next door is nice, though 👌

Disappointed no milk shakes no McFlurry!!!

Ordered offline didn’t received the main parts of my meal (e.g syrup for the pancakes) they sent me some small hashbrowns instead of the normal ones and when I tried to call up to complain they wouldn’t answer the phone I called 3 times and even sat there for 4 mins letting it ring with no answer. Terrible service.

Soggy cold fries but everything was good otherwise

Food was cold and tasted horrible didn’t even eat it

0 (won't let me) stars as driver refused to deliver to my address after he went to the wrong one at first and then refused to come to the correct address because I was too far ( the streets aren't that far away from each other) very rude

mini hashbrowns are terrible but everything else was spot on rereally improved recently

Chips were cold and drink had spilt all over bag leaving only half left

Food was freezing- delivery time kept changing.

Food was practically cold had to rewarm it fries were cold and went in the bin

The food was cold and my fries were missing hardly any salad or pickles in the big mac, this big mac was a small disaster

We order 2 chessy bacon flatbreads and got 1 with bacon and one without and it says uber eats on the sticker

More interest in serving Uber/justeat delivery drivers

Everything was cold, the chips were dry, won’t bother ordering from here again

items missing and what was there was cold! drivers need to stop doing multiple drop offs!

The food was cold and there was missing items on my order

Do not order on the App. Cold food, they don't let you know when it has arrived, just dump it on your doorstep. Impossible to complain!!

this macdonalds has seriously improved since re opened fresh hot and tasty every time

Took over an hour to get here on a Monday night?? Food was cold and missing items, Alfreton McDonald’s just gets worse.

cold food and spilt drink in the bag, very disappointed

Delivery driver sent to the wrong address. Every time i use just eat the driver is sent to the wrong address or cant find my address. Now my order is marked as delivered and i still have no food.the driver apologized and stated its the app

Still no hot chocolate, had a full refurbishment and still terrible

I asked for no burger sauce on my burger as I don't like mayonnaise. I also got no mustard, ketchup or pickles which was disappointing and left it quite dry. Also, fries were cold

the delivery person was very good 👍

over an hour and a half late, rang restaurant constantly engaged. no apology just cold food 2hrs after ordered

Food was cold, ice cream melted. the driver went the long way around with the food.

food was very cold and drinks spilled everywhere only 1 left out of three

All good, does what it says on the tin 😋 Update 30 Mar 24. Breakfast. It's still good, you know what your getting each time. New update 4 Oct 24, they have had a refit and it seems there's less room but that might just me of course. I ate in and have to say thatthe waiting time is longer for food as I order through app. More an observation than a criticism but the more technology the slower the process 😂

Delivery driver turned up with a kfc and not the McDonald’s we ordered!! Never received our order!!

The food was cold and the burger and chips weren’t even in the boxes. They were just thrown in the bag!

Apsalootly fuming forgot my 20 chicken nuggets time kept going up I won’t be ordering again

The seal in bag had been opened and food was cold.