McDonald's in Amber Valley

We waited roughly an hour and then randomly our number went off the screen and they just forgot our order,had to go back and remind them that we actually ordered.unorganised,unacceptable

Clean,fresh food and efficient service!

All staff more interested in serving delivery drivers than serving people in restaraunt. I ordered ahead on the app and had to wait a good 10mins for a cheeseburger after i had reached the restaraunt.

Order was correct, drive through was quick. As expected

It's McDonalds, but then Somercotes style. Only popped in for coffee and a McMuffin. It was early doors but the restaurant was already dirty (or still dirty from the evening before) and the atmosphere was pretty grim. Food and drink was warm but I guess I was one of the lucky ones.

If you order inside, the waiting times are rediculous, can be as long as 20 minutes sometimes and that's when it's not busy, staff have attitude problems, and the floor in the kitchen is absolutely filthy, not clean at all, also hot drinks are on the verge of Luke warm ! I basically do not recommend eating here,

Ordered a large meal and was given a large fries that was half full and a medium drink 🤦🏻 when I challenged the mistake I was told it was a large and the fries are correct. Only when I asked for a refund the correct size drink came out along with the rest of my fries 🍟

Ordered though uber eats. Missing fries for 2 meals. Uber don't refund because it's a meal and all McDonald's said I could do was to go the store and they will give 2 medium fries.

It's McDonald's so nothing particularly outstanding. Went through the drive through which was quick and convenient.

I’ve had to order again because the order was missing items!!!really not happy

This was another order because the first one missed the Minecraft meal then this order took so long it was freezing cold!!!

Was cold, no straws for our milkshake and pop, said 15 mines when I ordered and took an hour

My daughter’s been sick after visiting today 5/4/25. The food was horrible

never include the cheese bite sauce even though i order them

By far the worst delivery from this McDonalds,fry’s were barely warm double cheeseburger was cold,sweet chilli wrap was adequate,

Food was freezing and appalling chicken was pink

Food was cold, long wait for food, missed items off of the order.

Food was cold, had to reheat in microwave

Slow to get food prioratise drive thru burger looked like been chucked together by a toddler

I paid extra for the meal so my son got a minecraft toy. He never got one. Not happy

food arrived cold very unhappy.

Very rude woman manager, can't give a receipt for a order too lazy to change a roll 😔

I waited for my food for 20 minutes in the click and serve lot. It’s not FAST food anymore.

Driver did other deliveries and then sat up the road in his car for 10 minutes before getting out

we didn't get 2 ice creams we paid for

Ordered via the app, drive thru, wrong drinks, missing items completely awful service no care or attention to detail

Driver extremely rude rang me to say couldn’t find unit told him correct address refused to listen and drive around the corner as per address rang back again and he put the phone down on me 20 mins later extremely extremely rude and unprofessional full refund required

Warm tasty everything was correct thank you

Can't beat a McDonald's breakfast.....

Love ripley all ways God service and very helpful if you cannot order online or used there ordering screens

forgot the sauces but came quick validdd tbff

Delivery time just kept on going up.. soggy hash brown and freezing hot chocolate.. sad times

Terribly slow, driver went longest possible way to deliver, food was late & cold. Never again!

We ordered 1 large fries and 1 regular fries ,both items the portion where onlly 70 percent full,they are expensive enough when you get a full portion,if this happens again we stop using them

Common trick as many others Screen shows good ready but not actually Had to wait almost 15 minutes after screen shows it's ready

Chips were cold and no sauces arrived

paid extra for sauces yet never got them. has happened multiple times.

Food was loop warm and items missing off order

Ordered banana milkshake yes it’s yellow b it tasted like minty flowers it was

Very disappointed. All the food was cold and the drinks had been spilt in the bottom of the bag!!!!!

2am, orderd cheeseburger & chips & drink, got my order chips clap cold, she said i'll get you some fresh, i had to tell her to keep my burger warm, few mins later sat in my wagon & burger looked like they flatternd it & i'm sure they give me medium fries not large, best part was my drink.. Why do we bother, dont even go that often & this is why !!!!!

Always good food . Fast service

Had three lots of chips that had to go in the bin due to only being able to taste salt. I enjoy salt on chips but this was ridiculous and seriously unhealthy for the three kids

grate food everything hot with a fast delivery love it when everything works

All good was cold and no really tasty at all

i didint get my.oder hwu you are give my food so i wqnt my money back !!!

Cold … missing the sauces I ordered and paid for. And then the McFlurry had no sauce just ice cream and bits

Came hours late plus cold and melted never ordering off here again

Waited over an hour to be delivered that completely wrong order! This needs sorting out!

chips was cold but the burger was tasty

food was freezing. chips was all soggy.. forgot a burger and got the wrong drinks!!!

Wrong food item delivered. Ordered the 9 piece chicken select share box and got given chicken nuggets instead.

Food was a bit stale only thing fresh was the fries

Food cold and chips more than half empty asked for 2 plain burgers salad on them

This was the best McDonalds we have been in for a long time.😋

The driver seemed to deliver to more than just 1 place!!

Once again food cold , items missing … no dips at all . Should have been curry & sweet and sour with the nuggets plus Smokey barbecue as an extra. Rang the outlet to complain and received just an arrogant young man who basically refused to accept anything or criticism to probably help his staff as this has happened in our last three orders from Alfreton !!! We had to run round to the shop to get sauces … which is not good and then microwave all the food !!!!! … trouble is what will be done??

the first, and last time I order mcdonalds online. Stone cold, lost delivery driver. in all my years I don't think I've wasted money like I did for this food, absolutely shocking, threw most of it away suddenly wasn't that hungry anymore

We ordered 3 small fries but we got 2 small fries and two from the third despite ordering 3 full ones and then our daughter had to have something else because she was still hungry from not having all the small fries that we ordered.

Drinks was split so had no drinks

very nice delivery driver and very polite

It's a typical McDonald's don't have a delivery though always cold

Very slow service over 12 minutes waiting, then the hash brown was cold

Bad experience delivery driver had been in the bag of food so I did not take the food

order wrong every single time ! not ordering through here again.

The worst take away i have ever received, not once but multiple times. Foods always freezing. Things missing. Don't waste your time. I am literally sick of wasting my money.

Never had a bad experince here the staff are always friendly and polite the foods always tasty likeing the new chicken piecies they seem to always have a problem with the toilets they have had a refurbishment it looks very clean modern light and bright looks really nice

Fries were stone cold and inedible. Burger was cold but not as cold as the fries.

it was cold by the time we got it very disappointed

The staff are extremely unprofessional and you can hear them messing around in the kitchen whilst you are waiting over 20 minutes for your food, once i collected my food another staff member came up to the lady who was serving me and kicked her in the back of the leg whilst laughing. I’m all for having fun at work but when the customers can hear you being silly and rowdy it’s very off putting

Went in the other day, the sassy little manager was very anti feminist and I saw him be so mean to the young girls working. Also ordered a quarter pounder and i think it gave my little girl cancer. Thanks a lot Somercotes mcdonald’s I only only gave you 2 stars because Im a people pleaser.. Chemo is going well if you’re wondering.

Order came with an item missing again. It’s not the first time this has happened from here. It’s pot luck whether you get exactly what you ordered.

Chicken strips were chicken nuggets !!!! Not quite the same 😕

food ice cold not be ordering again

my sauces were missing, sauces I paid for

Food OK but 15 mins wait for so called fast food when the restaurant was empty? Too busy concentrating on the just eat orders.

Friendly delivery I do not mind it being a little late. Made my kids love it even more 😆

The fries were stale definitely not fresh.

Overloaded big mac sauce and a lump of plastic in my gf burger.

No curry or salsa dip. No straw. Wrap thrown together. Terrible.

Stone cold burgers, chicken nuggets and stale fries. Absolute dog sht.

Food missing from delivery order, how hard is it to check the food is in the bag?? 👎 MEAL RUINED - AVOID!

Drive through very poor always forgetting stuff off your order 😒

Driver refused to get out of his car. Blocked the entrance to my work and had an attitude. Fix this.

food stone cold not even in warm bag

Missing the mc chicken burger, fries cold

Stop here regularly on the way back from Birmingham. Even when it is busy the food is hot and the service is good. Staff polite and chatty. Food is just Macdonalds stuff. Coffee is ace as always!

managed to forget every single hash brown that's a new level

No straws, wrong milkshake, cold chips

chips was about cold n I ordered a pot of curry sauce n I never got it

Food was cold and the hamburger was burnt all on the bun at the bottom!!!! Vile!!!

Ordered from here today with just eat to recieve the wrong order and it was stale absolute joke for £20 phoned the store to be told it was just eats fault although it was there gormless staff that had packed it and the so called manager sounded like he had just left nursery what a shambles would be 0 stars if I could good for mcdonald's splashing out on a refurb how about getting staff that know how to run it! .

Waited 25 minutes for a bacon roll meal. It has gone downhill massively since the introduction of just eat, / uber eats etc which shows they are not putting their direct customers first. Really not good enough

Sit in breakfast order took 25 minutes! Shambolic for ‘fast food’

Says it’s 24hr but can’t order on Uber eats at midnight what’s the point how many people are really going through the effort to go to the drive through

The food took ages to arrive and when it did all the food was cold

It was a quick dive into the drive-through after being let down by the usual one near the East Midlands Outlet and out without any problems. Thank goodness!

Hot fresh food....most importantly...correct order received....carefully delivered and handled

Waited over an hour for them to make readymade food and deliver half the items was missing and freezing cold when it did arrive. Tried to call and nobody answers phone. A visit to see manager in morning. Absolutely shocking service

Unless you eat in your food is always cold, I don't get it, Chinese from the next village takes longer to get to me and is red hot all the time, this is ten minutes from my house and it's always freezing.