Mcdonald's in Amber Valley

Slowest McDonald's breakfast I've had. They served multiple people before me who had ordered after me and ordered the same things. They said they were waiting on eggs for my breakfast roll then proceeded to give out 2 sausage and egg mc muffins to other people. Clearly weren't waiting on the eggs. Bad McDonald's wouldnt reccomend.

There's nothing like getting onto the a38 and hearing from the back seat "Daddy, I haven't got any fries" or "didn't you ask for a toy this time" and when the wife started obsessing over the Minecraft gear it got even better, 2 visits and both times no collectibles and noone had the balls to actually tell me. most of the time the place is good and way better than sommercotes but it really does depend on who's working as to whether they're interested in serving or if they're more interested in what's new on Tik Tok.

Absolutely useless franchise of a big name company, I have been on late shifts for the last 2 weeks and everytime I have gone to use the app to order before leaving work and collecting from the drive thru, the app doesn't work for this location, not a problem I drove to ripley to place my order and the whole system had gone down just for this location, 3 nights out of 4 and not been able to have anything to eat unless I travelled to markeaton park franchise. Do folks a favour and either get the system sorted or shut overnight like Breadsall franchise does. No point in being open if you can't serve customers.

Please salt your fries. Haven’t been salted for months. This branch now charges £1 for one miniature rasher of bacon

Clean, comfortable, good service, food tastes fresh. Handy location too.

Placed an order through the McDonalds app for mcdelivery. Item was missing, rang up but staff said they couldn’t help. Explained I was a support worker and the meal was for a service user and we aren’t able to come to the restaurant to collect. They suggested I had to reorder and pay for delivery again! The app won’t let me access a refund either. Due to the stress of sorting this out the rest of the food went cold!

Food took nearly half an hour to arrive, and when I complained to management, they were incredibly dismissive. Will avoid in future.

McDonald’s is just easy to feed the kids when out and about

Girl in drive through dark hair is very polite for saying that it's 1:00 am and even made conversation as for the food well it's just McDonald's 😏

Without doubt consistently the slowest Mcdonalds I have ever experienced. Even when not busy.

15 minutes for making one cheeseburger and coke is too much

we ordered our food order was wrong we had already been waiting 30 mins for food so we had too eat the food that we got because we didn’t want too waste any time

Excellent place for breakfast 😋

Worst McDonald's in the world, takes forever. Waiting in the car park for 20 minutes for food and it was still freezing

Food poisoning in a bag! Never again!

Never have a problem at Somercotes McDonald's. Friendly staff, great service. I love McDonald's Coffees , and the food is tasty too!

24/7 my backside why a advertise 24/7 on the door when it's not !!!!!! Closed @12:30am so many people driving in too min off 10 cars while we was there management laughed at us for wanting food and said not open till 12pm SO HOW CAN IT BE 24/7 !!!!!!!!! Not happy sort yourselfs and correct you door signs !!!!!

Most of it was closed for cleaning - Toilet was barely lockable but service was good

We ordered a takeaway, food arrived cold missing chicken mcsandwich, 2 chocolate milkshakes instead of one chocolate and one banana

More cold food, i only go because granddaughter like the rubbish toys

Good food, you should always check the portions, the burnt beanie coffee is getting better

Crowded, limited facilities and parking but my grandson loved it

The only downfall regarding this McDonald’s is their lack of urgency, this is a fast food restaurant however there is no fast service which is the frustrating part.

Ordered double quarter cheese burger meal, 20 nuggets, 2. Medium fries and a normal cheese burger. The food was an hour late. Cold. Missing the fries from my order. The only think that was nice was the delivery driver

We had a takeaway at work today, Big Mac , meat was ashes proper burnt , don’t know who’s running it but is horrible , il never go near it. .it’s a food poisoning place.

Crap food substitutes badly prepared by teenagers, exactly what one should expect from one of these establishments.

Cold food and slow delivery. Banana milkshake tainted with chocolate.

Very average food, chips were overdone and very greasy.

Can guarantee every time I order from here we are missing something. Never get my order right

Food is always hot order is correct sometimes can't get the app to work here

The food was awful! My wife had a cheeseburger and it looked like it had been all over the floor, it was only slightly warm it ended up in the bin, my chicken burger was not great either only just warm can’t understand why people eat it,

Another decidedly fast food chain outlet. Soggy cold fries at 11:10 doesn't bode well. Burger was hot n fresh. Just another reminder as to why I won't eat maccies often.

It is your everyday McDonald's by all exterior and interior observations but lurking behind the facade is a rather unenthused and chaotic service. I do frequent it regularly for convenience but expectations are low. Dried out, cold, sloppy assembly of items and frequently wrong orders prepared and unusually high occurrence of get half now and the remainder after you eaten it waiting parked up is my experience. Your experience might be better.

It's McDonald's what else can you say

Fast and friendly service. The food was fresh, and didn't disappoint.

Everything you can expect from a crackdonalds

It's been quite a few years since having one and the big mac is now not so big, It's bland and the chips tasted dry and old. I never expect a high standard, it's only ever an easy and quick bite but I have noticed a definite change in quality.

Nice friendly & clean place to pop in for something cheap & quick to eat 😋

Food was nice and warm, philly steak was tasty

The food was pretty much as you would expect from your average McDonald's. Quite well put together. The fries were as soft and soggy as seems to have become the norm at franchise McDonald's outlets. The burger was nice enough. Unfortunately hot chocolate was off the menu for some reason, but other than that the full complement of drinks was available. The car park was quite full, but the restaurant seemed less busy than the number of cars would suggest. Perhaps more people are sitting in their cars to eat. It was surprising just how long it was taking for orders to be prepped. Unfortunately, I saw several people going through the drive-thru using their mobile phones while in the queue. (The drive-thru exemption is strictly to make a payment at the payment window. If you are in the queue for the drive-thru, it is both illegal and dangerous to use your mobile phone.)

Busy venue but very clean and a nice hot burger.

Quick through the drive through, food correct & hot. Didn't have to wait long

cold, bland & disappointing.. will NOT be returning 👎

Terrible service, terrible food

I’ve been to this McDonald’s three times and this is the last time I will be dining here again! I am appalled with the way the management treat thier staff and don’t care for the emotional well-being of thier staff either! I witnessed a young girl sobbing this evening because of a nasty customer screamed at her. She was trying her best to calm the situation and make sure that this man got what he wanted. However I had to sit and watch this man scream at her whilst she was almost on the verge of tears. The management at this point should have stepped in and taken over their job! That is what they get paid to do! Manage a shift. The lack of respect really ruined the atmosphere and my severely autistic son was really overwhelmed thanks to the drama! Not happy at all! Management. Do your job properly and then maybe people wouldn’t be crying on your shifts. Disgusting behaviour! It’s not a wonder why there are hundreds of cases being put against McDonald’s and the way they treat thier staff nowadays! Disgusting

Ordered through drive thru. Terrible service, had to keep asking where my order was, to be told they are busy and will be there shortly. They ended up coming to ask what I had ordered. Finally got my order after 30 minutes wait, only ordered chicken selects meal and mozzarella dippers. Not exactly fast food. Food was cold when I got home.

Have never eaten here again since seeing them picking up burgers with their hands and no gloves/tongs. Manager reckons it is acceptable because of hand washing routines. Turned my stomach and couldn’t fancy any food there again.

Cold food. It's getting to be a big problem

Service is hit and miss with the drive through, especially when it’s busy. We usually order for four people and they usually miss at least one item from our order. This has got worse due to it being so busy inside, usually due to the amount of delivery collection staff also being busy. This restaurant needs to be bigger to accommodate all the people that use it inside and drive through at busy times.

Yet another poor review from me. Some new Management and staff changes. Still the same pathetic service. Asked by a Manager, "What's your order Pal" My name is not Pal. Open your eyes Area Manager.

Emily manager very helpful and professional sorting out shift an problem customers while we waited patiently for her to sort our order. Must be hell working in fast food with all the grumpy people in this world. Well done Emily keeping her staff in good organisation and quick working regardless what moaby customers say. Give this girl a raise 🙌

It's maccys , what ya want from me it's fast food that tastes ok .

Third time on a row they have got my order totally wrong. They never read the special instructions on the individual burgers I order for my daughter who doesn’t like cheese or eggs. Total useless

Tried to go for breakfast, did it on the app before I left - all fine. By the time I got there all the free reward items I'd picked were unavailable. I tried sorting it out once I arrived and if you paid for a hash brown it worked, if you used the reward it was "unavailable". So I left the queue and drove off! Seems very dodgy to me, it would've been the first time coming to this McDonald's, I won't be returning!

Ella on the drive through was amazing 👏 McDonald's definitely need to hire more of her! Excellent customer service

Absolutely disgusting, thrown together food, rude staff AVOID

Not very nice food some times warm even if nobody in

Mikaela was absolutely fantastic today, I had vouchers to be used. She went above and beyond for me and my partner. Thoroughly satisfied with the service a true asset to your branch. Mikaela 10/10!

cold, forgot the sauces, no bacon on my double big mac with bacon, which also looked like it had been thrown in...

Hello. On Thursday the 8th of August 2024, otherwise known as, today, I ordered a meal for me and a friend. I was shocked and in HORROR to see that my big mac had no bun. To be honest, I’m mortified. Upon inspection of my Big (because to be frank there was no mac) I find a HAIR. I’m not joking. I attempted multiple times (5) to contact Ripley McDonald’s however I received no answer to my desperate calls. Where the mcfrickis the rest of my big mac? and where did this mystery hair come from? I’d be delighted to bring this up with you Maccies, so dont fret to call me back ;) Also, to warn anyone ordering a burger from this mcdonalds, it will come anaemic. Mine looked like it had been kept in a cool dark place, with no refreshments. However I will say, the iced latte i ordered was really lovely and i thoroughly enjoyed. Until next time, Ellie (please call me)

Just ordered through deliveroo it's not the riders fault the staff took too long to do the order the ice-cream has melted, and my food arrived cold I asked for large chips got a small with no salt on them and my cappuccino had no froth and arrived cold basically just bone idleness if they spent more time working and less time gossiping they wouldn't get a one star review

Right next to the police headquarters, so you're in safe hands. 👌

Everything in my bags was absolutely freezing cold. I rang the restaurant at 16.16pm and they was packing it up cause I ordered the wrong wrap and and it got delivered at 17:03pm freezing cold

Food was very cold and drink was flat

James and Caroline where Realy nice great service very friendly and happy to take are order big em up they deserve a raise!!!! From Bobby and Finn xx

missed all the sauce's we ordered

Consistently poorly managed. Staff are polite but the restaurant kitchen appears chaotic. Drive thru orders are poorly managed resulting in some orders being given to the wrong vehicles. Hopefully the Alfreton restaurant will reopen soon, that location is managed much more effectively resulting in a much better customer experience.

Floors dirtier than an 80s nightclub and after they have served the 400+ delivery drivers queuing you are lucky to get your food in less than 10 minutes

Absolutely disgusting attitude from incompetent staff and "management"!!!! Made a complaint about the food and missing items and was initially told they'd make a note and replace next time. However, when we went again we was told that they wouldn't be replaced due to me having made a complaint once before!! If the staff done their job right in the first place then there'd be no need to complain!! We are now banned from here for not being happy with the money spent for the inedible and missing food!!!

Out of the last 12 orders we have placed online with this McDonalds - 8 orders have been missing several items of food and condiments paid for. After making more than 4 telephone complaints to the ‘manager’ of the restaurant, months and months later the service has still not improved. We’ve never been offered reimbursement of any kind, and no efforts have been made to rectify the poor service being provided. I can only imagine how poorly the food is cared for in the kitchen, and I won’t be using this restaurant again. I can do much much better. Clearly the franchisees and management have no concern whatsoever for their customers or their employees. This should be addressed by McDonalds themselves because it is devaluing their brand.

the food when it got to us was cold , the pop had no ice in the drink and the birthday donut we ordered never arrived and instead a chocolate brownie was sent

very cold, delivery driver went past my house even though it was a hour late to then come back 20 mins later. not a very good experience

Times kept changing I understand it would have been busy but the food was also cold. Managed to only just eat it

Food was awful and missing several items on the order. 8 out of 12 orders received from this restaurant has been missing items of food.

Items of food and sauces missing from order. Restaurant management were unwilling or unable to resolve.

Food not hot . Chicken wasn’t fresh looked like it had been cooked at least an hour before

Ordered on the app thinking my order would be ready for when I arrived, wrong idea as I had to wait 10+ minutes and they still got it wrong. Something wrong or missing every time I visit, KFC from now on...

My food says delivered but it’s not arrived!

We went to get a meal for my son’s girlfriend who is a regular customer. She has a sesame allergy and normally requires a bun change on a Big Mac as the buns are seeded. She requested this as usual but the manager refused to authorise it saying it was policy to refuse any changes. The server was also very rude, unapologetic and disinterested. This shows a total lack of respect for people unfortunate enough to suffer from allergies. McDonalds have lost a good customer.

So fedup with this place, order food online, saying milkshakes are available, order and pay for milkshake but deliver fanta instead, and this is the 4th time!!! Don't order from them unless you like getting food you didn't order

Terrible. Why have two lanes open in the drive through and only one is working also the wait time was horrendous they told us to go park up and it took about 30 mins to get the food. When we got the food fries were either raw or bad and the wrap of the day was just chicken no sauce or salad.

half the food missing and wouldn't re deliver

Don’t listen to your order in drive. Through ignore you at desk when go in avoid this one at all cost go somewhere else

Expected delivery time kept moving later & later once the delivery had left the restaurant. Eventually arrived, the food was stone cold & had to be microwaved!

Old and dated restaurant. Didn't feel very clean. Service and food was adequate but hot and cold drinks were unavailable.

food was cold and missing items

Every time told to wait in a bay for your food absolutely pathetic worst one ever

My food was stone cold and was an hour late, really not happy, won’t be using just eat again

Everytime I order from there either food is cold or food missing

Had too go and collect it from a different house this happens everytime I order from just eat. Absolute waste of time

food was cold and time of delivery got changed

food was at mc Donald's for over half an hour before starting to travel and deliverer my order so food was cold by time it was delivered

Food was absolutely freezing when I received it!!!!

Forgot my mozzarella cheese bites

This has to be the worse mcds in the country !!!! Supposed to be 24 hours but the staff turn lights off always closes after midnight jokers

driver didn't follow instructions yet again , food was warm

Not happy as there were things missing on the big Mac

Bit cold, no straws, no sauce despite add8ng request in notes

I ordered a large fries but only got a medium with barely any fries in the package, tastes great but annoyed

Food was cold but genuine it's OK