Based on 8.139 opinions finded in 4 websites
Based on 8.139 opinions finded in 4 websites
Nº 328 in 370 in Amber Valley
Nº 7 of 12 Fast food in Amber Valley
CUSTOMERS TALK ABOUT DISHES WITH..chickenpaycoffeecheesebunOpinions
Service is hit and miss with the drive through, especially when it’s busy. We usually order for four people and they usually miss at least one item from our order. This has got worse due to it being so busy inside, usually due to the amount of delivery collection staff also being busy. This restaurant needs to be bigger to accommodate all the people that use it inside and drive through at busy times.
Paul Millership . 2024-09-16
MORE AT Google
Emily manager very helpful and professional sorting out shift an problem customers while we waited patiently for her to sort our order. Must be hell working in fast food with all the grumpy people in this world. Well done Emily keeping her staff in good organisation and quick working regardless what moaby customers say. Give this girl a raise 🙌
Alice Davison . 2024-09-07
MORE AT Google
It's maccys , what ya want from me it's fast food that tastes ok .
John Autos . 2024-09-05
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Third time on a row they have got my order totally wrong. They never read the special instructions on the individual burgers I order for my daughter who doesn’t like cheese or eggs. Total useless
Marc Knight . 2024-09-04
MORE AT Google
Tried to go for breakfast, did it on the app before I left - all fine. By the time I got there all the free reward items I'd picked were unavailable. I tried sorting it out once I arrived and if you paid for a hash brown it worked, if you used the reward it was "unavailable". So I left the queue and drove off! Seems very dodgy to me, it would've been the first time coming to this McDonald's, I won't be returning!
C . 2024-08-31
MORE AT Google
Ella on the drive through was amazing 👏 McDonald's definitely need to hire more of her! Excellent customer service
Sheena Penney . 2024-08-30
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Absolutely disgusting, thrown together food, rude staff AVOID
Mrs Williams . 2024-08-22
MORE AT Google
Not very nice food some times warm even if nobody in
Roger Ancliffe . 2024-08-21
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Mikaela was absolutely fantastic today, I had vouchers to be used. She went above and beyond for me and my partner. Thoroughly satisfied with the service a true asset to your branch. Mikaela 10/10!
Luke M . 2024-08-21
MORE AT Google
cold, forgot the sauces, no bacon on my double big mac with bacon, which also looked like it had been thrown in...
David Ouchterlonie . 2024-08-11
MORE AT Google
The food was awful! My wife had a cheeseburger and it looked like it had been all over the floor, it was only slightly warm it ended up in the bin, my chicken burger was not great either only just warm can’t understand why people eat it, if you look at the ingredients for the chips it’s just full of additives hardy any potato people don’t realise what they are eating!
Merv Spencer Photography . 2024-08-10
MORE AT Google
Just ordered through deliveroo it's not the riders fault the staff took too long to do the order the ice-cream has melted, and my food arrived cold I asked for large chips got a small with no salt on them and my cappuccino had no froth and arrived cold basically just bone idleness if they spent more time working and less time gossiping they wouldn't get a one star review
Sandy Chave . 2024-08-08
MORE AT Google
Right next to the police headquarters, so you're in safe hands. 👌
Andy Holford . 2024-08-07
MORE AT Google
Everything in my bags was absolutely freezing cold. I rang the restaurant at 16.16pm and they was packing it up cause I ordered the wrong wrap and and it got delivered at 17:03pm freezing cold
Katie . 2024-08-06
MORE AT Just Eat
Food was very cold and drink was flat
Gaz . 2024-08-05
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James and Caroline where Realy nice great service very friendly and happy to take are order big em up they deserve a raise!!!! From Bobby and Finn xx
Bo Daphney . 2024-08-05
MORE AT Google
missed all the sauce's we ordered
Joe . 2024-08-04
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Floors dirtier than an 80s nightclub and after they have served the 400+ delivery drivers queuing you are lucky to get your food in less than 10 minutes
Graham Ohara . 2024-08-03
MORE AT Google
Absolutely disgusting attitude from incompetent staff and "management"!!!! Made a complaint about the food and missing items and was initially told they'd make a note and replace next time. However, when we went again we was told that they wouldn't be replaced due to me having made a complaint once before!! If the staff done their job right in the first place then there'd be no need to complain!! We are now banned from here for not being happy with the money spent for the inedible and missing food!!!
Tammy Walsh . 2024-08-03
MORE AT Google
Food not hot . Chicken wasn’t fresh looked like it had been cooked at least an hour before
Duncan . 2024-08-02
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Items of food and sauces missing from order. Restaurant management were unwilling or unable to resolve.
Aaron . 2024-08-02
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Food was awful and missing several items on the order. 8 out of 12 orders received from this restaurant has been missing items of food.
Aaron . 2024-08-02
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Times kept changing I understand it would have been busy but the food was also cold. Managed to only just eat it
Alice . 2024-08-02
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very cold, delivery driver went past my house even though it was a hour late to then come back 20 mins later. not a very good experience
Shawn . 2024-08-02
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the food when it got to us was cold , the pop had no ice in the drink and the birthday donut we ordered never arrived and instead a chocolate brownie was sent
Sarha . 2024-08-02
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Ordered on the app thinking my order would be ready for when I arrived, wrong idea as I had to wait 10+ minutes and they still got it wrong. Something wrong or missing every time I visit, KFC from now on...
Alistair Brooking . 2024-07-30
MORE AT Google
My food says delivered but it’s not arrived!
Kate . 2024-07-30
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half the food missing and wouldn't re deliver
Gemma . 2024-07-28
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Terrible. Why have two lanes open in the drive through and only one is working also the wait time was horrendous they told us to go park up and it took about 30 mins to get the food. When we got the food fries were either raw or bad and the wrap of the day was just chicken no sauce or salad.
Kaleb . 2024-07-28
MORE AT Google
So fedup with this place, order food online, saying milkshakes are available, order and pay for milkshake but deliver fanta instead, and this is the 4th time!!! Don't order from them unless you like getting food you didn't order
Kisch De Jager . 2024-07-28
MORE AT Google
We went to get a meal for my son’s girlfriend who is a regular customer. She has a sesame allergy and normally requires a bun change on a Big Mac as the buns are seeded. She requested this as usual but the manager refused to authorise it saying it was policy to refuse any changes. The server was also very rude, unapologetic and disinterested. This shows a total lack of respect for people unfortunate enough to suffer from allergies. McDonalds have lost a good customer.
Nick Smith . 2024-07-28
MORE AT Google
Don’t listen to your order in drive. Through ignore you at desk when go in avoid this one at all cost go somewhere else
Simon Garratt . 2024-07-26
MORE AT Google
Expected delivery time kept moving later & later once the delivery had left the restaurant. Eventually arrived, the food was stone cold & had to be microwaved!
Katie . 2024-07-24
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Old and dated restaurant. Didn't feel very clean. Service and food was adequate but hot and cold drinks were unavailable.
Josh Smith . 2024-07-24
MORE AT Google
food was cold and missing items
Daniel . 2024-07-23
MORE AT Just Eat
Every time told to wait in a bay for your food absolutely pathetic worst one ever
mr mark . 2024-07-22
MORE AT Google
Everytime I order from there either food is cold or food missing
joanne . 2024-07-21
MORE AT Just Eat
My food was stone cold and was an hour late, really not happy, won’t be using just eat again
Cameron . 2024-07-21
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Had too go and collect it from a different house this happens everytime I order from just eat. Absolute waste of time
Scott . 2024-07-20
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food was cold and time of delivery got changed
sam . 2024-07-20
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Food was absolutely freezing when I received it!!!!
Shannon . 2024-07-19
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food was at mc Donald's for over half an hour before starting to travel and deliverer my order so food was cold by time it was delivered
Jason . 2024-07-19
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Forgot my mozzarella cheese bites
Madison . 2024-07-15
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This has to be the worse mcds in the country !!!! Supposed to be 24 hours but the staff turn lights off always closes after midnight jokers
Lee Bush . 2024-07-09
MORE AT Google
driver didn't follow instructions yet again , food was warm
Doug . 2024-07-08
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Not happy as there were things missing on the big Mac
Christine . 2024-07-07
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Bit cold, no straws, no sauce despite add8ng request in notes
Rosemary . 2024-07-06
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I ordered a large fries but only got a medium with barely any fries in the package, tastes great but annoyed
Marshy . 2024-07-06
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Food was cold but genuine it's OK
Helen Bond . 2024-07-01
MORE AT Google
Friendly and swift service, especially at such an unearthly hour
Antony Irvine . 2024-06-30
MORE AT Google
the driver didn't have a clue where he was and had a bad attitude.
Ben . 2024-06-29
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They forgot most of the things in my order
Taylor . 2024-06-27
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Chips were stone cold, Fanta flat and warm. Icecream basically liquid.
Yvonne . 2024-06-27
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Very busy McDonald's..friendly staff .
Rachel Mitchell . 2024-06-25
MORE AT Google
Found my house no problem. usually can not find my street I have to go out onto outram street and get it. today excellent. delivered no problem.
Dawn . 2024-06-24
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jacob put my charger in the bin when i left it on a table.Do not recommend this mcondalds unless you want your stuff in the bin 🥸🥸
Caitlyn Bullock . 2024-06-23
MORE AT Google
The opening times are a lie. Past 12 you can't sit inside, only get drive thru, which means if you drive a motorcycle it's closed since it would be horribly unsafe to drive with one hand. Every sign around the place says open 24 hours a day, 7 days a week. Please update this false advertising.
fearzila . 2024-06-21
MORE AT Google
Driver never delivered even though it got ticked off as delivered also waited over an hour
Nicky . 2024-06-15
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Food was cold, missing items and such poor quality one of the worst McDonald's I've been to
Owyn . 2024-06-15
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driver didn't know where I was no communication food arrived stone cold I'm not blaming McDonald's I am blaming the driver
Zak . 2024-06-14
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Expected delivery time kept getting pushed back by 10 minutes every 10 mins.. ended up being over an hours wait. Food arrived cold and all fallen out the boxes
Molly . 2024-06-13
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absolutely terrible all the food was cold
rob . 2024-06-13
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Half the order didn't turn up fuming as I even left a message saying can u check before the order is delivered!!
claire . 2024-06-12
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one of the worst stores out there, avoid
Owyn Parrott . 2024-06-12
MORE AT Google
cold,missing sauce, poorly put together.
Rosemary . 2024-06-10
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The food is poison don't eat that stuff
martyn brown . 2024-06-09
MORE AT Google
food was great as usual but for the forth time running i didnt get dips for the nuggets or a straw for the milkshake
paladin . 2024-06-09
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Was over cooked and brown but stone cold when it got here
Sam . 2024-06-08
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coffee spilled in the bag and stone cold food.
Connor . 2024-06-08
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Food was OK but not very warm. Also did not get the dip I ordered.
Dave . 2024-06-05
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food arrived cold. expected delivery time just kept being moved on.
Lisa . 2024-06-02
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Girl in drive through dark hair is very polite for saying that it's 1:00 am and even made conversation as for the food well it's just McDonald's 😏
MrTomslack . 2024-06-02
MORE AT Google
Ordered 2 bbq dips, didn't arrive, no straws
sandra . 2024-06-01
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Kids meals , chips burnt and cold
Sandra Jackson . 2024-06-01
MORE AT Google
Missing burger to bun and fries and cold food
Lindsey . 2024-05-31
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Didn't expect food. Was in drivers car for atheist 45 mins before he got here. Was cold. He was also very rude
Richie . 2024-05-29
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The cheeseburger was squashed and dips missing
Julie . 2024-05-27
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Food was horrible, coldest I’ve ever had chips were inedible and burger was lukewarm.
Myron . 2024-05-27
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Food was good but we were missing one of our drinks which we paid for :(
Hollie . 2024-05-26
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food wasn't even warm shocking the medium fries had more in then the large total waste of money
rob . 2024-05-19
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The food come cold and every unhappy customer
Chloe . 2024-05-18
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Delivery driver made me feel uncomfortable
Bronwyn . 2024-05-18
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No straws for 2 milkshakes. And also the 4 sauces I selected for the 20 nugget share box didn't arrive. It's shocking that things that are printed on the reciept are not there.
andrew . 2024-05-18
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Fries are never hot and always stale
Nowhere Near Berlin . 2024-05-18
MORE AT Google
will never order on here again. I am hungry but it's all cold.
Lizzie . 2024-05-16
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Got left on the door didn't even know it's been delivered so now it's cold thanks
Rachel . 2024-05-15
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Manager complete waste of space
Kane Rowlett . 2024-05-14
MORE AT Google
I’ve been charged twice for the order
james . 2024-05-09
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Always good service. Apple pies are absolutely delicious!
Shelagh bunce . 2024-05-09
MORE AT Google
Always later than originally told. Very disappointing
Kirsty . 2024-05-06
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My food is ticketed at 20.56 and didn’t arrive until 21.40. All food cold and missing ice cream and apple pie! Disgusting service!
rebecca . 2024-05-03
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meant to have 2 large fries and they haven’t been put in the order also not been given straws
jayden . 2024-04-28
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didn't have a drink because it tipped over on the way with the delivery and to muffins wos wet so like a refund
Tia . 2024-04-28
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Honestly outdone yourself giving me this. Does mayo even go on a double quarter pounder?
shona vickers . 2024-04-27
MORE AT Google
Staffordshire warm and friendly.
Lynn Burrell . 2024-04-27
MORE AT Google
The bun was burnt on the M crispy.
jo . 2024-04-26
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Totally cold food the milkshake was warmer than the food
John . 2024-04-26
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Food was cold and over 30 minutes late
Sarah . 2024-04-23
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Everytime I order from ye online there is food missing from order not happy
Eimear . 2024-04-22
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Delivery driver was very friendly
User . 2024-04-20
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