Subway in Kirklees

Consistently poor experience at this location. First time, I ordered through Uber Eats — they forgot the meat on my sub. Second time, I came in person and was given the completely wrong order. Today, I stood at the counter for 10 minutes, clearly next in line, and was completely ignored. When I finally asked if someone could take my order, the staff mumbled a response so quietly it felt like I was in a library. It’s clear this place is lacking proper management and training. The service is disorganized, slow, and frustrating every single time. This location needs serious attention — happy to help if they’re hiring new managers, because what’s happening right now just isn’t working.

Hardik was amazing in his service and calming presence. Food is always presented well and the area of work clean

Rude staff, very slow service, order wrong. Terrible subway.

Great service, very friendly, thank you hardik

Fantastic service from Hardik and Josh, alwayss service with a smile

Never seen such a rude staff. They dont even greet or respond back to you.. Don’t know was if it because i was brown or if they treat everyone like this. They dont even acknowledge if i said to add something extra. Worst staff ever. Also forgot to put dips in the order. If i was the manager, i wouldn’t want anyone like this working for me.

Subway leeds road, dirty tables, not cleared, not busy, 1 staff member in the kitchen browsing on her phone, visited the tiolet, dirty, no tiolet paper! Really poor subway!

Got served by Hamzah great service excellent sandwich 👏

A lovely lady named Sophie served me, I came in around 9am this morning and her lovely attitude brightend my whole day. We need more people like her!

Rafisah gave me a great footlong really enjoyed it

get served by a lady called Rafisah and she’s always amazing and always prompt with my order and gets it correct every time. thank you!

Josh has brilliant customer service

Was served by a lovely member of staff called Sophie, she asked me how my day was and made a banging sandwich - will be back!

RANBIR & EZE top top guys. Top service.

I went to Subway Leeds Road branch in Huddersfield. The two staff members there, Eze and Rambir, were wonderful and provided excellent customer service with smiles on their faces. I recommend them for an award or other recognition because of their exceptional performance!

Eze and ranbir great customer service and fast service

Niamh and daphine were absolutely great, very friendly and quick service.

Fab service friendly team happy to help, Tasty food

Really good sandwiches really well made and tasted really good

Very efficient making my sandwich which had everything in it

Niamh and Daphne were great!! Go Leeds Road, Huddersfield

I dont recall ordering a salad sandwhich .......wow they must be tight with there chicken ?? Terrible !

Waited 20 minutes for two sandwiches after ordering at kiosk as we were told we wouldn’t be served for another 20 minutes at front due to ordered piling up couldn’t make own custom sandwich so changed on the customised section didn’t listen paid for double cheese ended up with no cheese at all three pieces of pepperoni in whole footlong was stone cold even tho it had been toasted hard bread not wrapped correctly sandwich falling apart partner wasn’t able to customise his sandwich and no body helped so had to sit there picking out the stuff he didn’t like over all terrible experience won’t be going back staff clearly don’t care

First and last time at this place.

If i could give minus below zero stars, I would..never going back here. I would go anywhere but here. They had the kiosks installed, so I wasn't allowed that 1-1 interaction to order my sandwich how I wanted. They got my order wrong twice..also missed out one of the salads. Also apparently 1 of the salads was not there, but it was on the kiosk order, so they didn't update that. They made my toasted sandwich wrong twice to the point it went all cold, and they took time...we are talking 25 mins! Why is it taking longer to make these sandwiches, I was the only one in the shop too! This kiosk business is not made for subway..its not mcdonald's..stop making it into something it shouldnt be. The service was so bad..I wouldn't go back!

Terrible ….. I will let you all imagine my experience

Shocking. Waited 30 minutes. Still 4 orders behind. Cancelled order and left. Kiosks don’t work as they prioritise orders at till so constantly jumped. Floor was filthy. Most disgusting subway or restaurant I’ve ever been in. Not sure what the food hygiene score is but it should be stripped from them. Do not recommend.

This is the most disgusting subway I've ever walked in to. I came so close to asking for the manager to ask him what on earth was going on I've never seen such a dirty floor. The ENTIRE floor was covered in food Every table was dirty and the ones that had been cleaned wasnt done properly but the floor underneath was not touched. I was going to take our food out and thought maybe the staff were busy Got to the till and the till area was filthy full of crumbs that they could reach over and just wipe Then they passed me a dirty try. Wiped a dry lettuce from it that wouldn't come off. She grabbed a second one and that was dirty too. Not even wiped down Then the bins were full couldn't put out food away It was just one thing after another. The waffle fries were soggy and tasted rank. Just avoid this joke of a branch. The owner isn't bothered obviously. Only the sandwich was fine.

Just waited 45mins for 2 cheese and ham 6 inch sandwiches. Service terrible. The ordering machines were a faff, selecting salad items, then when my order was finally been prepared I had to go to the counter to say what salad items I wanted. The guy making the sandwich was so slow, I have never seen a someone slowly wrap sandwiches before. The staff all looked like they had fallen out, no one spoke not even to the customers who were all sat patiently waiting ages for sandwiches. I wouldnt have left 1 star , but needed to to be able to write this review.

Extremely slow service!! Waited 45minutes if not longer for 2 basic sandwiches. I will not be returning to this store!!

AVOID unless you’re happy to wait 20mins for a sarnie, and it be poorly wrapped without a napkin. In the wait time the 5 staff made 5 orders. Lots of customers sat around waiting excessive times. No apologies from staff. I’ve Never had such a poor experience at subway. I could have made it quicker myself! Will never go to subway again.

Hash browns were raw. Chicken was dry. Asked for toasted but was clear that it wasn’t. Ovens were left beeping the whole time we were there. Asked for what we wanted even though we ordered on the machines. Waste of time to order on there if they have to ask us again. Staff didn’t arrive after colleague called them over to help 4+ times.

Bad times. Clearly understaffed and struggling, and the new ordering system means you don't get to interact with staff. Waited aeons for sub-par sanger. Not cool man. Floor staff need a raise, working that hard. Invisible management need to give their heads a wobble

The ordering experience with the new screens was so frustrating we resorted to doing it the old fashioned way. Which I think was part of the problem with regards to the staff appearing to not have a clue what was going on, with the amount of orders coming in. Watching staff treat each other appallingly was also uncomfortable. Be prepared for a long wait for your sub even if the line doesn't appear that long.

Went to this subway a few weeks back. It was busy in the normal que and then throw in the self-serve stands to order made is just absolute chaos! People getting the wrong sandwiches etc.. one young staff member taking payments was asking an Asian girl (her colleague) for help as the sandwiches were coming wrapped to her already .. said Asian girl was disgustingly rude to her infront of customers! She was absolutely appalling with her! So much so, I had to speak up for this young girl, she was asking for help and getting nothing from any of her colleagues. I was absolutely disgusted at this! NOBODY! Should go to work to be bullied nor spoken to like dirt when this young girl was simply asking for help!!! Absolute disgusting attitude!!!

Good flavoured sandwiches, reasonable prices.

we’ll regret going in today after craving for tuna sandwich.not happy at all.orderd tuna sandwich.there was hardly any tuna.dry bread and sandwich falling apart.orderd large cappuccino and less then half a cup.not worth the money and wasting time while i could make it better at home.and rude staff when asked

had a veggie delight they had hardly put any salad inside bread was stale and dry this place has gone down hill the staff have no idea what they are doing won't be coming back

Took my order to go and ate when I got home, wish I hadn’t, chicken was the wrong type and there was barley any, bread was completely solid even after reheating in attempt to soften it. Very disappointing as I come here often. £6.99 for a foot long that was basically inedible. Wish I could get a refund.

Really can’t remember her name but she has bright red pink hair and she made my day. She was very polite and helpful and my god she makes a good sandwich 😋

Very poor customer service skills. Very rude staff Kiosk takes away the skill for any staff to be able to interact with customers. Can't order mix and match cookies, When asked the rude mannered server grunts Kiosk! when I asked I just wanted 3 cookies...? He shoved them in the bag and tossed it on the counter. Abysmal

Ridiculous branch. Try to force you to use daft machines to order if using a card even though it will mean they give less staff paid hours. Then the machine doesn't read the offers on the app so you have to order from the till. Then after all that tried to charge full price as their till said my account was unknown even though I was logged in on the app and said I have to contact subway lol. No I don't love. Walked out. Rip off merchants. Female manager and girl on till are both extremely rude.

Self checkout is horrifc experience don't bother

The only purpose of the machines is to remove you from the process, so they can give you fewer ingredients. It's why there is a huge banner covering that section of the chiller, so you can't see what's going on. Don't be afraid to call them out when they finally let you see your sandwich if it's not worth the money. They can't force you to pay either

minimal cheese on salad bowl and only half full. very mean portion.

I had a tuna sub. Definitely a lot less tuna than they used to give: patches of dry bread without tuna. I wanted to redeem my points, went to the self service screen, selected all the bits then found, after asking, I couldn't redeem my points on the self service screen but would have to ask the old fashioned way. I generally prefer this way but you can't pay by card unless you use a self service screen. Crazy system.

The service was poor. The guy serving put on his gloves to serve my veggie sub and started serving ham to someone else. He then left my toasted cooling as he finished serving the other person. After finishing with the other customer he failed to put on new gloves for my vegetarian sub. He even tried to excuse himself and i had to ask him twice to change his gloves. What is the point of changing gloves if you are going to handle meat before returning to the vegetarian sub? Also inability to pay by card when not using self order terminal is silly. Finally why have you stopped serving chilli sauce?

There are a lot of reviews on this in relation to the new kiosks. But, coupled with several rude interactions with staff, I'll never go back. My kids love Subway, but I'll drive 20 minutes out of my way to dodge this one. I genuinely understand that there are teething issues with integrating new services, etc. But the staff and culture in this subway is like nothing I've ever seen.

Never ever will I be going back to this subway been in past and always been good , today we went you now have to order on touch screens then staff we’re arguing with customers saying that the company don’t care and it’s not there fault if things are not right. The back of counter where they were working was filthy and the shop it self wasn’t very clean . The guy who served me was helpful as I wasn’t sure how to use the screens as I’m use to just ordering by speaking to a real person .

Ordered through just eat and received the completely wrong order, called about a million times and no one picked up the phone.

Ok, sandwiches not as good as normal, not much fillings inside like normal

Absolutely detest the new self order kiosks as you can't order all you need on them especially in a salad. Eg jalapeños. There was no hand sanitiser left. The girl told me I couldn't order at the counter and was very unfriendly and didn't smile once. I left without ordering. Disappointing as I've never had an issue before. You should be able to choose where to order. Customer service needs improving.

This subway used to be a decent one but the new self service ordering system has changed all that! I won’t be going back. This was the second time since the new ordering service which I found almost impossible to use as you can’t customise your order to what you want… and it took forever to use… this time I went straight to the counter and although there was o my one person before me I stiff there for 10 minutes waiting to be served. Part of the problem was that one of the servers was having to help people on the self serve screens and the other seemed more interested in preparing phone orders than the people stood in front of him. SORT IT OUT! The food we finally received though was actually ok

Was served by Hardik very polite and made a really nice and fresh sandwich, definitely recommend

Why put these stupid machines in there useless.

Came in today there was 2 girls Amanda and lynne did really good

Staff are friendly. Food was hot and tasty new big breakfast sub

The manager woman is incredibly rude and it’s very off putting.

Very pleased with the service at Leeds Rd.The relatively new artist Rafisah is a great all rounder , she is very intelligent and friendly . Kimberly was also working with Rafisah .They are both fantastic assets to Subway.I think Kimberly with her experience and high intelligence is ready for the next challenge of responsibility of leadership.Go girl go.

I have had numerous terrible experiences here due to the staff. The female “manager” Lynne is extremely rude and has no customer service skills. She speaks to customers as though she is repulsed by every order and has proceeded to complete my order with ingredients before I explained what toppings I’d like because she did not want to customise my order despite this being something I pay extra for and did not give me the option to have it toasted and hot. She has also ignored other customers to serve people she knows which is hideously unprofessional. I have also heard her mock customers to other employees and talk negatively about drivers, customers and their orders. I used to visit here frequently for lunch but it honestly made me uncomfortable to enter the shop if I saw the manager present because of the way I and other customers have been treated in my presence.

Best subway in Huddersfield, they have kiosks which make ordering super easy & super fast. Staff are brill, Lynne the manager goes above and beyond! Hardik is a lovely fella, always friendly and helpful. See you again soon guys!

Love coming to this Subway store! The new kiosks are fab and easy to use and the staff always go above and beyond.

Brilliant staff and food! Always a great experience when I go

Always a pleasure coming to the store, staff are friendly and the manager anisah is always amazing as usual. She goes above and beyond. Quick and precise

Hardik was very friendly and helpful, made me a lovely wrap, will definitely be coming again

Great service and a welcoming atmosphere and the staff are wonderful

lovely service and lovely food!

Often quiet and staff are lovely! Can be slower now the kiosks are in but still a good place and price as always 😁

DO NOT VISIT SUBWAY IF YOU HAVE HIDDEN DISABILITIES... THEY DONT CARE Won't be going to this Subway or and other subway ever again. Went in today and was told unless paying cash you HAVE to use the machines, I have an anxiety disorder and this caused me to have a panic attack, I explained to one of the workers and they just shrugged it off and replied "its not that hard you just swipe"

My grandma came here and they refused to serve her without using the self service machines I think it’s appalling she’s over 80 years old

THE SLOWEST PLACE EVER, DO NOT COME HERE, YOU WILL WAIT 35 MINUTES FOR ONE ORDER, WORKERA ARE SO SLOW... AVOID!!!

The man behind the counter on Sunday 21 of January hardik is his name is very rude and has no customer service and a attitude problem very un professional and this is the second time he's been like this with me and I also have to work on a Sunday so he needs training or something

New kiosks are a pain in the neck. Queuing for a while so went to the counter to order there, manager was very rude and said card payments have to be at the screens, I asked if we could pay here and refused. Multiple people were struggling to order on the screens, taking them 5+ minutes just to order and staff wouldn’t come and help. Subway was always known for being custom, you can watch the sandwich being built and ask for a bit more of this or not too much of that. There’s no customer interaction anymore until they shout your number and chances are the order will be wrong anyway. Would give it a zero if I could.

Manager Lynne needs a course in basic customer service. I’ve never been spoken to so rudely by a senior member of staff, I repeatedly asked her to stop speaking over me and allow me to speak. She continued to speak over me whilst telling me she wasn’t speaking over me! I said that all I had been was polite to her and all she had done was speak rudely to me, she said she didn’t think so and then tried to usher me away as apparently “all I was doing was stood there arguing”. I advised her as a manager I didn’t think she had dealt with this in the best way and she again just spoke over me and told me she hasn’t done anything wrong. We had been in to buy two sandwiches, one came toasted one didn’t. I brought the sandwich back in and asked for it to be toasted, they then decided that couldn’t be done and a new sandwich needed to be made but I needed to pay for it as “it wasn’t their mistake”. We had multiple issues using the new kiosk system, which they were aware of but refused to help us today. I have been using this subway for years but will never use this shop again after the way I was spoken to. I left the shop upset and not a care was given by the manager

New kiosk ordering is totally useless. Slows down the queues. Staff are getting it in the neck for the new "technology" took me over 10 mins to get my sandwich, whereas prior to the kiosk ordering it'd take about 5 mins max. There are too many sandwich options to make the kiosk proposition work effectively. Poorly thought out and pointless!

Rude staff, new kiosk ordering is extremely inconvenient. Can’t customise sandwiches, spoke to without care and with ignorance by staff. Terrible, would not recommend.

New kiosk way of ordering very inconvenient can’t customise and staff was rude, unhelpful and ignorant. Ended up having to help other customers use the kiosk as staff did not care.

Walked to the counter and Lynne (the so called manager) was moaning at her staff saying "do it right and I won't have to keep telling you".. maybe she needs some lessons in how to 'manage'. I ordered my food, she replied "white or brown!?". I asked if I could have flavoured bread she said "no" in a grouchy aggressive tone like I'm supposed to know what comes with what sandwich.

Lynne the manager is incredibly rude. It rubs off on the other staff. Very tight on the toppings and strict with what you can order. Bread is very chewy. I'd stick to other places

Poor service Staff always miserable and never smile.

Very clean staff is friendly quick service food fresh

Tried to order just a regular mega meat but every ingredient on top cost nearly a pound each if it was a salad iteam and 2 pound for any of the stuff on the mega meat the final sandwich was going to cost 16 pound. If you want to customise your sandwich to the way you want it be ready to take out a second mortgage. Just go to Gregg's

Great food, just as you like it. Spicy Italian is very nice with sweet onion sauce.

Lovely staff when we come long distance for the football! Thank you to the lady with short dark hair 😊

Very rude staff, felt uncomfortable even being in the shop

Only one star because 0 isn’t available. Shocking service. Waiting ages even though I’m the only customer because just eat orders have to come first. Avoid at all costs.

Shocking experience, didn’t get napkins, knife or fork with my salad, had to ask twice and still didn’t receive it. My tuna salad was just something else. Would love to upload the picture of it. All tables dirty from previous customers. Staff rude, zero customer service skills.

1. Order was wrong- they don't seem to listen 2. Asked for a double portion and got way less than every other subway. 3. Put the wrong cookie in Probably the worst subway in Huddersfield

Food was disgusting. Ordered a toasted meatball marinara it arrived untoasted and the meatballs were freezing cold! Nachos were also cold

Really rude and no customer service skills, my sandwich was overly toasted which burnt the cheese and the bread, the chap expected me to purchase it, I thought he was joking I felt so humiliated.

Ordered from here for delivery on Uber eats and the cookie was covered in short blonde hairs all on the back absolutely vile and disgusting the place needs a quality check

Love the food and customer service 👍

Very poor service. Not enough filling.

Under staffed not much food to offer and arrogant staff members I'd rather not waist my time or money at this dive

Firstly placed an order no acknowledgement, had to ring to find out couldn't supply, placed another order only to be incorrect, not toasted, not what ordered. Staff couldn't care less. AVOID AT ALL COSTS

Staff very very rude , they purposely make you wait , excusing we are busy when they really are not . Worst service ever . Subway leeds road huddersfield Never ever go there .

Nice staff and great sandwiches

Staff are rude and like robots. The window cleaners were more polite wishing me a good day and saying bye

Great staff and lovely sandwich

Tried Huddersfield Road Subway, it was alright