Subway in Camden

Waiting for your order takes ages… Dude almost falls asleeo while preparing your sub. And then even makes the wrong sub. Dont go here!!!

Quality of sub terrible. Almost no fillings and bread totally ruined

Only good thing subway still had going was the fact you watched them make it and could get ‘lots’ or ‘a little’ of the bits you like most. Now there’s a screen and you can’t talk to anyone - I think I got about 6 corn kernels on my footlong! Also took so much longer for people to order using the screens. and taste worse. What a terrible change

Food was good, no doubt in that. The service is worst and worst since those self ordering machines got introduced, before the self ordering machines got introduced it was a 5 star rating now I waited extra 25 min to receive my order after I have ordered food.

Food was extremely slow and no sense of urgency. Will not be returning

The guy who was at the counter was nice and friendly. He was a little slow in making the order but if he had some help in the form of another co worker

was shut at 1.28 when it says 2 on the door

They’ve started using screens to order and you don’t interact with staff. This means that you get minimal fillings in a custom sub. I asked for three salad fillings and got the bare minimum of each. If I got seven salad fillings my sub would be more full for the same price. Usually if you’re only asking for three fillings you get a bit more to compensate. Subs are not worth the money.

I was quite disappointed with the level of service provided. The staff was extremely rude, which made the overall experience quite unpleasant.

Lovely fresh simple food as usual

Lovely fresh simple food as usual

Lunch launch lunch Minda's look.That was drinking some Christ too.That stop it, that's a lunch Subway.Loaded me deals So I can hear your eyes and you will see that you will have your own.

Lunch launch lunch Minda's look.That was drinking some Christ too.That stop it, that's a lunch Subway.Loaded me deals So I can hear your eyes and you will see that you will have your own.

Worst service ever…. the guy send me out and refuse to serve me 30 min before closing….

A foot long wasn’t even cut properly. Not placed well enough. Did a collection and got disappointed

Food ordered through just eat - not delivered by courier and no way to get in touch with the shop! I had to order via just eat as I am in hospital literally across the road, but cannot move as I am in isolation.

Tablesa are dirty, staff is facetiming with others loudly, not feeling good

My sandwich wasn’t as hot as expected

Subway is subway but there were very few tables. 2 upstairs and 3 downstairs.

I do like going to Subway. My normal order is for a turkey salad. I decided to have something a little different and instead I had a turkey sub. The member of staff who served me was polite however I had to repeat what I wanted a couple of times. The sub tasted good and the shop was clean and well presented.

Today I order from them and I didn’t receive my food!On the app show delivered but I didn’t receive nothing and they didn’t answer when I try to contact them

Slowest service and the rudest cashier on a power trip. Ask to use my offer and was told to call down. Did that to previous customer too. Needs to learn some manners this man and realise he only works at subway not a major bank.

it's pretty mid ngl. and i got scammed

It's a subway. The workers were quite nice and worked very quickly, and the food was nice. Pretty similar to most other shbways really. It's in a great location though, right by University College Hospital.

Super rude service, 0 willingness to help.

Food nice but staff need read up on the 2010 equity act And not tell a disabled person with there service to dog they can't eat in side. Dogs who qualify as assistance dogs must fit the legal definition provided by the Equality Act 2010. The Act defines assistance dogs as those which have been either: trained to guide a blind person trained to assist a deaf person trained by a prescribed charity to assist somebody who has a disability such as epilepsy that affects mobility (or similar), or trained to assist somebody with another prescribed disability Assistance dogs are usually trained by one of the charities accredited by Assistance Dogs UK, although some are trained by individuals. They’re trained to be calm and well-behaved in public places, and to assist their users with various tasks (eg crossing roads) and in various situations (eg by predicting epileptic seizures). Assistance dogs can be various different dog breeds. They are usually identifiable by their jackets or other identifiers, such as harnesses. Certain coloured jackets often indicate what a dog’s tasks are; for example, hearing dogs often wear burgundy and guide dogs often wear white. What rights do assistance dog users have? Under the Equality Act, users of assistance dogs have a right not to be discriminated against based on their disability. Small business owners or managers may find themselves discriminating if they do things like: excluding assistance dogs and their users from premises, for example, by imposing a ‘no pets’ rule and not making an exception for assistance dogs asking assistance dog users to sit or be in a separate place from others requiring assistance dog users to pay more for services than others (eg to cover additional cleaning or staff costs)

Ordered takeaway. I really wanted a meal. However, there was no option on the app. I would’ve spent more! Otherwise, my sandwich was really nice.

I couldn't mark this place low enough. The food was a disgrace! I ordered a bacon and cheese sub for breakfast, and could just about find the food because there was so little of it. Staff had a bad attitude, with a 'I don't care' vibe. Do not visit this place.

The most un-hygienic Subway ever visited, kindly put efforts in maintaining hygiene standards.

Three staff Tottenham Court Rd staff first class workers

Closed when it said it was meant to be open

It's subway. You either like or hate them. This one is clean and quick. Service is what you expect from subway staff, but decent enough. Place was clean. Food looked fine and tasted as you would want from a Subway. Convenient location as very close to Warren Street tube station. 4 star rating is based on you liking subways. If you don't then not sure why you are reading this review. If you do like Subway, then you won't be disappointed.

Food “only take away” even if ther’s a big basement space with tables..

I like Subway for breakfast, it's tasty and unbeatable value right now.

Got a footlong breakfast sub (sausage, bacon, cheese) not the best tasting breakfast but ok for the price payed, this store can get very busy at peak times.

The staff was rude, I've been waiting in the line for 10 min and he treated me badly to hurry up and just pay

Very rude customer service lady, yelling at everyone like she’s not paid to be there

Great franchise unit.. Peak lunchtime rush.. Good number of sandwich artists.. clean and quick service..

Meat seems old cheese is defo old ...Rude Indian staff ,they hate there job lol

Seeing all this reviews got me abit confused as I came through today & I had such an amazing experience. I was served by Mr Faheem such a generous gentleman who also gave me a discount cause I’m NHS worker which I didn’t know subway do it. Thankyou sir for your kindness and positive energy see you soon.

They actually have a Subway card scanner that works here!

Got 3 subs ( Big Bombay, Philly Steak and Emperor) and they came to £17.80. Great taste and great pricing.

Worst subway EVER. They were so quiet when they spoke that I had to ask them to repeat themselves more times than I can count. Along with that, my submelt was failed to be put in its correct cardboard box and I couldnt tell whether I was eating a sandwich or a car tyre. To top it all off, even though I had more than enough points on my app- they refused to allow me to use them as they couldnt figure out how to work the system that they manage to use everyday. I was then questioned whether I even paid as they watched the receipt print. VERY very upset.

Good food as always, can't complain. Prices have gone up, much higher than before, so, I could only afford a sandwich, and not a meal. Good location but stairs are narrow and not suitable for everyone.

Very rude staff. The manager only spoke by shouting at top of his lungs for a small miscommunication in the order /: As if he removed some personal anger at me. I walked out because it was traumatizing.

We had an absolutely terrible experience at this branch, managed by an individual whose customer service skills were shockingly poor. The branch manager was not speaking but YELLING to us in an extremely rude and disrespectful manner, after he misunderstood our order. This is the first time I have witnessed such unprofessional behavior from someone in a management position. I won't be returning to this Subway location, and I strongly advise others to avoid it as well if they want to have a good day! This experience feels like trauma!

It my subway amazing and on world

There was a super rude customer at this subway. Ahmed and Hashim handled it super professionally. Great customer service.

Closed over an hour earlier than stated

Always a quick eco solition for grab and go

Overpriced mush. Portions shrunk and service fell out the window

horrible customer service, staff were extremely rude, food was not even that good and drinks machine has no flavour at all.

There was only one person to make the sandwiches and do the billing. He was overwhelmed by the customers and the online orders. The lower section was closed so there was no place to sit and eat. The food was good and worth the money as expected. And the place was well maintained.

RACIST STAFF! DONT GO!!! The two staffs there were so racist and rude. My friend and I called out excuse me for couple of times and the guy was obviously not understanding anything. I politely asked him to introduce the menu, he didn’t understand a single word I said while calling another staff whose rudeness was beyond horizon. This other guy refused to introduce the menus but rather pointed at the huge screens impatiently. What’s strikingly rude is that one of them, that Mr ‘I understood everything’ asked my friend how he got his VISA (which he didn’t need because he is a UK citizen) if speaks English, when my friend could not understand a single word from the mumbling instructions he made. This is so racist and we have reported this to Subway customer service. This is the worst experience I have in the UK for my 3 years of residence. NEVER GO TO THIS PLACE.

Amazing subway, toasted slightly more than other places it seemed. The efficiency and quality was great. Great lunchtime stop!

Amo Subway!!! Lo descubri en London y en cada ciudad que voy lo busco.

Worst service these people should get fired they won’t let me add chest bites to my order when they finished my sandwich because “ it’s passed the line” excuse me I’m paying my food and u r serving Man in front of me argued of giving too little meat for his foot long roasted chicken and it’s same for me Really should hire someone who can listen, talk and make sandwich properly

Horrible Customer Service in the Morning. The person serving made my sandwich without care or patience even though I was the only one in line. He was irritated as soon as I entered Subway. I also asked whether I could eat downstairs BEFORE ordering and I was told yes. Then when I ordered I was told by other staff that there was flooding so I couldn’t. Which is a lie because I just saw two other people come up the stairs and have been told this excuse when I last came 2 months ago. Not even going to bother wasting my money here again since customer service is so poor here. So infuriating since I love Subway as well but this is the last time I will visit this branch.

I had a late lunch out with Ethel to Subway at Trafalgar Square and Strand in Central London.

It's subway so you know what you're getting. It was clean and tidy in there and the staff were good too

Throughout my whole order to leaving the store the rude kid (Asian around 19 years) completely ignored me didn’t speak one word to me or give eye contact at all and when waiting to be served he just shouted that he’s making his lunch and to wait (still not even looking at me) I was the only customer in the store was really strange 😂

Worst customer service ever had (I never write these nor complain). Man did not greet when got to counter (after waiting few minutes) was doing everything but serve. Took breads out and put in oven. Started delivery orders. Then when I asked him to serve, he told me to wait 5 minutes. I asked if he could move the breads after serving, but he refused. When I asked if he could serve me before delivery ones considering there wasnt even anyone in the restaurant to pick up, he said they have priority. Awful, rude customer service.

2 of my cookies were rock hard and had obviously been sitting there for a while. The people who took my order seemed clueless and did not know what they were talking about.

If you're an American, get ready to be underwhelmed. As someone who has been eating at subway since the early 80s at least, I have been nothing but disappointed by every sandwich I've had from any of them in the UK. Each restaurant has twice as many employees ro make you half the sandwich you'd get back in the States. Meager. They aren't bad, they just aren't anywhere near as good. Oh, and forget about getting oil and vinegar on a spicy Italian, Disappointed.

Ordered Supreme. The staff Sunny and juriana did job very tough . all the cheese fall out from one side wrap paper since left the shop. They seems unhappy for their job. Tough and rude Customer service indeed.

Pizza slice not that nice, sandwiches are amazing

Terrible service the guy behind counter was speaking to his wife on loudspeaker while trying to serve me food , then the woman said she doesn’t accept nhs card or vouchers I had so in the end I just left !! very unprofessional from subway and won’t be returning

Really rude staff, did not have gluten free available. Made sandwiches wrong and squished. Worst branch I've been to

Not only did they not have gluten free products but the customer service was abysmal. Staff were unfriendly and looked miserable. Me and my daughter both got 6 inch subs, both had things wrong with them. Mine had the wrong bread and my daughters had olives in despite not requesting them. Didnt feel like I could go back to them due to the poor customer service when served. Would not recommend this branch, normally I love subway! Disappointed

I always like a good sub so maybe this review is bias but subway has always been a winner for me in the fast food world and this store did not disappoint. It was busy but their staff handled it with grace, speed and professionalism. All in all a good experience but I've never really had a bad one with subway

for the employee who was working on 28/05/2022 evening and made an Uber order. How can you get an order so wrong, you made a box salad in to a sandwich, pepsi in to Tango, wrong cookie. Can you not read or are you blind?

Ingyé vót, azé mentem, hülye lettem volna kihagyni!

The person working at 7:30 was too rude. Took a cigarette break for 20 minutes. Dint let me in. once I was in, he was actually quite rude and even before me leaving the shop, he started taking to someone on call again! A big big shout to the employers! Watch out on his behaviour with customers.

Good selection of bread, fillings and salad, efficient staff. Been coming here for almost 13 years.

I feel bad for the people that work here - they are always understaffed. Often it’s only one person trying to do everything! But the food is good. Just have to be super patient.

Clean, well efficient staff. Traffic is low on Sunday afternoon

If you come there 20 minutes before closing, don’t expect them to be opened :)) they should close at 9pm, got there around 8:40 and the doors were locked, the guy inside didn’t even bother to look at me or anything.

Closed at 9:35pm on Thursday. Google says open to midnight on thursday. Sign on door says open until 10. Shutter down and door locked at 9:35pm.

Really nice people, but running late so I can't get my breakfast sandwich and get to work on time 👍🏻

The recently updated hours are incorrect. The sign on the door shows that it closes at 10pm. But it doesn't, it was locked up with the shutters partway down well before 10pm tonight. It was the same the last time I passed it. It doesn't close at 10pm, it closes well before then. If you are going to close early, make sure that you advertise the time that you stop serving and don't give incorrect information to Google

Wifey bought a lovely sandwich this morning but a young boy came in now despite a ten pound note jutting out from he’s fingers this little lad could get no service because he’s mother was not with him well she was outside minding a shopping trolley ,we were not allowed to help as we were not he’s parents ,I raised this issue on the comments section on the Facebook page but it was embarrassing for them so they removed the comment ,for me and wifey it’s Greg's from now on though

I looooove subway ! What an absolutely wonderful treat for me and my famalam.

Your basic subway lol nothing astounding lol

Refused to accept rewards point as payment and staff were abrupt. Went to the one up the road instead which was excellent.

Great subway and friendly team

A good and friendly staff... Enjoy

Not good experience with both customer service and food taste!

AVOID! I want to rate it zero if I could. Very impolite service and the employee there just keeps speaking to customers sarcastically - at least 2 customers at the time I visited on 21 March 2022 around 6pm.

The guy who works here deserves a raise. He’s so nice and patient and he’s never stingy with the servings. 👏🏽

Good place for a quick takeaway sandwich.

Terrible customer service, characterised by inattentive staff who seem to pay more attention to their colleagues rather than the customer. I had to repeat my order with instructions on four occasions as the staff member was so aloof. Won't be eating from here again...

Awesome service and I enjoy my sub

Pretty angry looking staff lady refused to make Mega melt wrap even though it is on the menu as 6 inch wrap and also younger other lady made it last day and had no problem with it. Left hungry without buying food and dissappointed.

The guy was covering his chin with the mask. Didn’t feel safe. Had to oven bake my sandwich at home just in case...

Not professional stuff , bridge , comercial is better then London road ,

Very nice meal but, if you're eating in there is restricted space

Mi compañero y yo fuimos a la tienda de metro de Oakley vale, Corby, Northamptonshire, Inglaterra hoy 28 de junio de 2020 alrededor de las 12. 20. No había otros clientes allí y tres miembros masculinos del personal. Dos parecían ser asiáticos y uno era caucásico. Uno estaba haciendo subterráneos que parecían ser mezclas de carne que no están en el menú, lo que supongo que era para ellos mismos debido a que no había clientes allí. No nos reconocieron a pesar de que estuvimos frente al mostrador del metro durante unos diez minutos. Todos continuaron ignorándonos a pesar de que ya habíamos sacado nuestras bebidas embotelladas y obviamente estábamos esperando. Pensamos que este trato a los clientes era repugnante y terminamos saliendo sin recibir nada ya que nos ignoraron hasta que decidimos irnos. Recomendamos encarecidamente dar a este personal una fuerte charla sobre cómo comunicarse con los clientes, ya que actualmente no saben cómo hacerlo o no quieren (lo que es más preocupante).

Had a frozen egg in my “MegaMelt” “Customer service” is also a joke

Not too bad, always busy and hectic but the staff are calm and professional. The vegan meatball marinara was delicious and full of flavour. My only complaint is that there were no operational toilets and therefore no place to wash hands, not a great idea considering the recent outbreak.

Worst customer service EVER. I have been there to try the vegan sandwich, two guys were talking in a foreign language between them for a long time and didn't even acknowledged me there and I was in front of the till. During the order, the guys was doing like he was doing a big favor, wasn't even asking or lookin me in the eye. I did ask about some ingredients like the sauces, specially because I needed to know which one was vegan and he said that he didn't know and said "just choose one quick". I would ever recommend someone to use this branch again.