Subway in Bristol, City of

How hard is is to get an order right. My submelt was hardly toasted. I never received my cookie, crisps or drink with my meal. Staff need training on how to read, this happens every time I order or go into the shop.

received my order over an hour late and didn't have correct items, it's not difficult to read. shocking.

Never worth £32, it was just Baguette, hardly had any filling!!!

Over priced, mediocre food. Thought I'd treat myself but once again remembered how bad it was, plus I'm sure the size of the bread has changed, even if it's the same length, it's definitely not the same thickness as before.

wrong order received. sandwich incudes salad

I asked the gentleman behind the counter to give me an unreasonable amount of pickles/gherkins, he went above and beyond in fulfilling my request. 10/10, will absolutely buy from here again. Give the man a pay rise!! All staff were great, friendly, polite and helpful. I was ordering off the app as I had a voucher and they assisted however they could.

For how much we paid, we at least expected our food to be hot. All of the food turned up cold. I ordered nacho cheese and they came extremely warm without jalapeños on, which is a major disappointment for a pregnant woman really craving these. Really dissatisfied with this order and will choose to order from a different store in future.

Workers don't know how to do their job taking sandwiches out before the timer leading to half my sandwich being cold and cheese not melted

The staff here have a negative attitude, and there are no smiles at all. The portions we received were far below the normal standard, and when I asked for a bit more, I was told to pay extra. I want to remind customers who come here to boldly speak up about their shortcomings and to protect their own rights.

My Ham footlong was not toasted.

Missing a cookie wrong bread and not toasted

When me and partner went to order our subs, Tina was standoffish and racist towards my partner. She was smiling and friendly to British people but super rude to us because we had accents not from the UK. It has put us off coming to this location ever again. We will come to imeperial park but never to this subway again.

Ordered a veggie patty with cucumbers and peppers and that somehow translated to only getting cucumbers and peppers with butter. Tried calling the store and only got that the number was not recognised

They didn’t put the veggie patty in one of the meals so it was just butter, cucumbers and pepper

Driver was at restaurant for 35 mins which is slow for this branch.

Always missing food from subway, to the point I haven’t ordered in months but the one night I really fancied it and they mess up the order entirely

Imperial park retail, Bristol. The manager Andrea is extremely rude and confrontational. On many occasions I have witnessed her be rude to her staff and watched staff cry. Most times I am served by her she is on her phone and doesn’t even bother to look up. Half the time her staff are running around trying to get stuff done and she is always stood in the back on her mobile.

Again sweetcorn put in sandwich, I’m allergic .

didn't get either of the Sandwich fillings right, the nachos had absolutely no cheese on and everything was cold

my food was awful ,,cold and cross fries were still frozen in parts bin wasn't toasted and half the salad items I asked for weren't added overall experience was dreadful

Hardly any salad again 😕 very disappointed 😞

No lettuce hardly any onion, pickles, cucumber and tomato

1 sub was not filled with the filling i added to my order

fresh salad plenty of onions and fresh.

Always lovely subs shame prices n staff aint

Order incorrectly made, fast delivery

To much sauce which made everything full out the roll.

food arrived cold, parts of the order was missing, tried calling the restaurant and all it keeps saying is "you've dialled an incorrect number". not happy, won't be ordering from here AGAIN!!!

We are missing items from this order - Cheese and onion crisps 1 x oasis 3 x raspberry cheese cake cookies

hafe of order was missing could not find a phone number to ring them very poor service

I was missing my 9 piece Hash browns

Delivery was quick and the driver was great. Was missing food items of part of the meal deal. Crisp, 2 cookies and the chipotle cheese bites. Why doesn’t whoever packs it tip the items on the receipt to make sure they are all there?

no ham, no caramel onions ,no cheese and just turkey and red onions paid extra also would like refund very disappointed!

I didn't order mayo or lettuce but you added it and now I had to waste my food because I don't like mayo thanks

I didn't get my cheese and onion crips as a meal not to happy about that makes me think not to older gain!

Hi there was sweet corn in my sub way and I can’t have that as it makes me unwell

Laura was excellent! Great customer service, really friendly and made me laugh so I can tell she gets along with a lot of people. Real asset to subway and a future leader in the company. Deserved praise for 5/5 service.

Sandwich was toasted, despite not being requested. Hot cucumber is disgusting. Inedible.

Food is cold no dips and items missing on the food deal 😬

waited for 2 hours then claimed it was delivered but never showed up so I tried calling subway no answer then I tried calling just eat no answer

ordered from there b4 and its very nice & warm. Thank you.

Where the subs use to be chunky and come wrapped and placed in a box , these were flat and came in wrap like box , not impressed at all

Came fresh and warm! Lots of filling.

My friends and I meet every Sunday for a chat and a coffee at this Subway. Overall the staff are very friendly and proficient at their jobs. One new member of staff, Aaron, has raised the bar and is particularly well liked and gives very good service.

Popped in after swimming this eve, it was 10 minutes before closing time but the staff still had the whole range available. Excellent, friendly customer service and we weren’t rushed out- they invited us to sit down. The sandwich maker conscientiously changed his gloves between meat and vegetarian sandwich prep and all the staff we interacted with were friendly and warm. Will definitely be back, immaculate service, A**** staff review 🥪

It would be nice to eat on a clean table

both nachos were burned and no toppings, subs were both freezing cold and half a cookie was missing

my toasted subway had freezing cold hash browns init. they put jhalipenos init when I asked not to have them. I chucked it in the bin. waste of money.

The food was cold but delivery was good

Got there and my package was waiting. Meal was filling, fresh and healthy.

Food was freezing cold and quality terrible

The just eat driver was fantastic it's a shame about subway tho they forget to pack items that you pay for when calling the restaurant they say its just eats fault when I'm 100 percent that they don't pack the bags and then I was told by the rude manager that it was still on the side at the restaurant and I could nit have it and to get a refund poor customer service from subway

Cold late contents slipped into the bags. Tried to ring the restaurant for over an hour. Phone kept ringing and ringing until it rang off. Started ringing at 6 am. Still couldn’t get through at seven restaurant not closing until nine!!!!!

The food was horrible , I got a wrap instead of a sub they didn’t give me some iteams out of my order , tbh they could of just said we decided what u eat you just pay

As you expect not quite as good as eating in, everything a little cold, but decent.

Made the order wrong , then refused to make it again or give me a refund even though i returned the whole sandwich ..! incredibly rude staff, no apology .. dirty store.. this place needs to retrain its staff for customer service and hygiene. AVOID! The food here looks nothing like what they advertise and neither is the customer experience, Apalling.

Rubbish customer service, she threw my order in the bin and refused to remake it or give me a refund.

Wasn’t even started when my partner showed up. Forgot my sides. Always manage to forget something some how

My experience here was awful. The staff were arguing behind the counter in front of us, focussing on each other and not the customers. They were rude when I asked a question about the meal. The food was cold. The toilet was filthy. The tables and chairs were covered in food. Couldn’t believe that with so many staff there that the place could be so dirty.

Everything was good apart from a drink being missing

cheesy bites were cold otherwise everything was good

Order arrived on time so no fault with delivery time at all. But I would not order from this specific subway again. Hardly any chicken tikka filling was put in to my foot long sandwich. They put 3 small slices of cucumber in it, a couple of sweet corn. And some dried up off Colour lettuce. I also paid extra for extra jalapeños in my Sand-which. Also left a note for them so they don’t forget. Which they only put 3 pieces in my sandwich. I asked for no sauce but it came drenched in mayo w

Same old same old subway but still a nice

Wedges under cooked and freezing wrong bread on both subs other than that was really nice 👌

Ordered 2 meal deals. 1 was incomplete, no crisps, the other sub was toasted but shouldn't have been. Disappointed.

Late for the first time, but my subs are always nice apart from the Cellophane I had in mine a few weeks ago

Same as allways no macadamia nut cookies but apart from that all good

When I ordered a box of cookies they allways seem to be mostly chocolate and about 2 white macadamia nut

Same problem box of cookies only 3 macadamia nut

Missing a cookie and wrong bread used so sandwich was soggy - yuk didn't bother eating half of it.

personally aggressive, she was a blonde lady with a Ukrainian or Russian accent, she had a little more and scolded us for not saying what we wanted quickly. it was just us, there was no one to wait for us. It was certainly the first and last time we entered this store

Yah it was OK it's was still warm no complaints 👍

I'm still waiting for my delivery

No drink or dip, and 4 tubs of the wrong flavour ice cream. Disappointed.

The driver was sent in the complete wrong direction so was very late, whole order was completely wrong, drinks were forgotton what we paid for! and the bread was so hard it was absolutely disgusting!

Every time I order dips they never come, the sauce wasent added as I couldn’t taste it at which made it rather tasteless bun was soggy

Received someone else's order.Did not refund

Probably the worst service experiences received in a long time. Only customers ordering at the time. Such a rude woman serving us. Probably needs to look for another job outside of customer service. Terrible

Ordered two cookies, paid for two and only got one

No dips that was ordered could not taste the sauce asked for

This place is filthy dirty just watched young man put fresh cucumber on top of old cucumber I don't think they know anything about food hygiene or stock rotation never come again people got piercing on face lips with no knowledge of they shouldn't have rings or anything when working with food sad place its needs a complete clean and food should have lids on everywhere you look it's filthy and disgusting I wouldn't recommend anyone else eat here

Chest bites cold didn’t arrive with dip, Philly steak foot long filling good although I don’t think the cheese was added

Apart from not being able to taste any Caesar sauce on the Philly steak all was good

I've been using subway for ages now never had any complaints food is allways still warm only thing is the cookies only sell white cookies on there own but if you buy a stack of 12 you still only get 1 or 2 white cookies apart from that all good🍪🍪🇬🇧

Says delivered but nothing arrived

App allowed me to follow my food all the way to my front door, was delivered on time and was still warm

Food arrived cold, soggy and borderline inedible. Especially the wedges, they were stone cold and ontop of that they forget any and every sauce

Sub wasn’t toasted and cheese bite were cold

Time kept getting put back and then when we received it most of it was missing including 2 meal deals. Driver said they were busy and probably forgot to put it all in the bag or didn’t give him the complete order. Tried to phone - no answer. Very poor service

My order was picked up by a Just Eat delivery driver, but it wasn't delivered. I'm not disappointed with Subway. This is a problem I have with Just Eat and their delivery drivers.

Order wasn’t delivered & shop was not helpful at all.

That's 3 times now they gave us the wrong order and when you try call them they answer and they instantly hang up or don't answer at all

Ended up going to wrong place arrived over an hour late freezing cold soggy and disgusting

1 x item missing Can’t get through on phone number

Both sandwiches were stone cold, in fact the breakfast foot long was icy cold and I suspect that neither had been cooked or toasted properly. Have complained to Just Eat. Not impressed!

They changed delivery time few times. Items missing from the order.

This is the second time we have ordered from this subway and its the second time we have had items missing. Appalling really when they get a list of the items ordered.

Missing cheese on the 6” ham sub

I don't ever complain or have something bad to say but todays visit here, staff member incredibly rude, chucking everything down onto the bread very quickly. Complaining at us for not answering her quickly on what we wanted and rushed us. Both of our sandwiches came out freezing cold. When my partner asked to put back in, she got extremely stroppy and angry and started making faces. Then she took it and just tossed back very quickly in the oven without apologising. Sorry but that is not customer service. I asked for more than one sauce and she got extremely rude about saying I'm not allowed and just in general had an appalling attitude. I suffer with social anxiety so this really put me uneasy and I shouldn't have to feel like that When it came to partner asking for sauce, she yanked out some packets as they didn't have it in bottle form and just threw the packets on top of the closed sandwich. Told me what veg etc was going in the sandwich but didn't ask me if I wanted anything else and just banged it to the side to pay for. Never coming here again sorry. Lost our custom. Absolutely disgusted. On the other note thankfully the other staff member at the till was more understanding in regards to the issues we had. Unfortunately the other lady didn't take to it lightly.

Just eat don't contact you about a complaint or give you a option to do so