Subway in Derby

£25+ worth of sub ordered on 17/2/23 through the app and collected from Alvaston. Returned home via car to find 2 of the 4 custom subs had missing ingredients or ingredients not liked (e.g. onions). Phoned the store immediately to be told that there was nothing that they could do, nor could they issue a refund because it was an app order controlled via head office. Contacted head office via Twitter DM to be told to email the store directly. Currently 15/3 (nearly 1m later) and still the franchise owners are refusing to do anything to refund 2 of the subs, stating that I needed to have taken a photograph on the evening and sent it in via email, despite the fact that both staff spoken to on the evening didn't mention this. The franchise has zero attention for the customer concern, and the head office twitter service is equally as pathetic. Subway Pride Park is completely different to this place and so much more friendly.

There’s bugs and flies everywhere went to get some food from here today and had to wait additional 20 minutes for food I already ordered ready to be collected. There was a fly in one of the customers food and the staff member just ignored it and cut the sandwich in half and served it to the customer. One of the staff members today looked like he was under influence like he was drunk or high absolutely appalling. Out of all the subways in derby this is the worst subway of all. Needs inspection!!!!

Nice local subway with friendly staff. Food is well done and everywhere is clean and tidy. Me and my son always enjoy calling in here.