Subway in Newham

Went there at late night (1:05)as it was open and before me one more customer entered and I entered after him But the staff served him and told me that “it closed “ Then why he was serving to the other customer and not me And even it’s showing it was open If it closed them please closed and do not serve to I have seen other customers reviews as well I hope management look after this and update their timing OR HIRE SOMEONE WHO IS WELL TRAINED AND CAN WORK AND KNOW WHAT IS HOSPITALITY

came into this subway and immediately got out. the staff approached the food area whilst combing through his long hair with both hands. absolutely disgusting, what poor hygiene standards. immediately put me off.

Asif was really accommodating and talkative, the food was lovely too :)

Staff was not good frustrated staff speaks louder and rude to the customer date(9th may 2025) time(after 11:20)

I ordered chicken tikka 6 inch- The chicken quantity is really bad compared to how they used to be before, barely any protein, it seemed there was more salad than chicken. It's my local subway, please improve this.

Krunal served me at 12:04 the worse service every I asked for chicken breast and chicken pieces and he said to me it’s the same thing I said I’m making my order and I’m paying additional. Who is he to be telling me it’s the same thing worse bit is he still didn’t but in the chicken breast I’m sorry. But if I’m paying what is it to him. You need to traine your staff cause clearly they don’t know how to keep there input to themselves. Disgusting behaviour

It’s too early. But not good protection for food items. Need to more care about hygiene.thank you.

Tonight late night staff a boy who is behaving customer bad

fix your opening times it shows opens until 5am all days but when you actually go there its closed at night. What is the point of misleading customers who travel from long way to get here?

excellent delivery driver. extremely considerate.

Visited today, only one staff was working in shop, but seems he was one man army, name badge “Darpan”, even though working by himself never got upset or irritated, this guy is true asset for this shop, so polite, multi tasking & great customer service. Please let this staff know you’re amazing.

Followed order notes, great service

They accepted even after the store was closed. Made me have to change just eat for a refund and wouldn’t let the driver cancel.

Staff is too rude and some staff don’t know how to talk with customers

Didn’t even come with my food just declared it delivered

The restaurant says that it opens at 10:00, at 10:10 they are still making preparations, they sit and say nothing, the girl stands behind the cash register and talks to colleagues, the service is disgusting!

Got the entire order wrong. Horrible service

The quality was less and there was nothing on top no toppings anything I wish I didn’t order it is just a money grab

Driver was humble and thanks for delivering the food buddy

This Subway location offers a great experience, thanks to its friendly staff and welcoming atmosphere. From the moment you walk in, you’re greeted with a smile, and the employees are always happy to help customize your order exactly how you want it. The sandwich-making process is quick and efficient, and the ingredients are fresh and well-stocked. Whether you’re in the mood for a classic sub or something more adventurous, the staff is knowledgeable and happy to make recommendations. The shop is clean and tidy, creating a comfortable environment for a quick lunch or snack. Plus, with the variety of options available, you’re sure to find something to suit your tastes. Overall, it’s a fantastic place to grab a fresh, made-to-order sandwich with a side of great service.

When first ordered it was supposed to arrive at 02:05. The driver drove his motorbike on to my block right outside my house. The loud noise woke up my neighbours and my child.

Very good service and quick delivery. Thank you

1 hour for a sandwich, nobody answers the phone. Charged me 23£ for nothing

Very very bad experience… one guy was worki There his behaviour was very rude

Happy with the food and customer service Great workers, Krunal and Biren was a lovely served me well. Will definitely be back

It was a very bad experience at the store always. This time I tried getting an apple tango and I got sparkling water. I came back and asked about it and the staff was rude to me asking why can't you ask us before filling my drink. And next I chose orange tango and trust me it was 90% sparkling water and 10% tango orange. However I can't stop buying from there as it is the only subway in Upton park, and that's why they always keep their behaviour rude and they know people will come back anyways.

My foot long cookie was undercooked and overall, not enjoyable.

didn't receive my oreo muffin ... thank you so much.

again tried the doritos as it's one of my favorite snacks.... but came basically free of any cheese or sauce... might as well buy a plain packet of doritos crisps .... I truly crave this snack and its ashame I will not be risking ordering it again .... absolutely unacceptable.

Horrible experience… in terms of food, Staff behaviour, Service, Atmosphere,Cleanliness everything Seriously will never ever recommend this place outlet to anyone

Again no dips given with the order when you have ordered as per receipt shows!

tha packaging was good the food was enough hot to eat. the quality was good had a good offer of delivery free. the courier person was on time.

One and only subway in Upton park, service is ok

Always giving 10/10 customer service and always serves fresh food . Need workers like emerot !!

Very good service, food outstanding 10/10. Would recommend if your in the locality. The main man Emarot is always positive and brilliant service.

Good customer service and the all staff friendly

Driver near my house only 2 roads down yet driver didn’t move for over 10 minutes to deliver the order

This complaint is about the worker ‘Kishin’ I wanted 3 three cookies but. This person ‘Kishin’ kept on pacing the kitchen. It took 15 minutes before he left. I called him but he just ignored me. He had an unpleasant facial expression. So I wasted 15 minutes of my break just to not get served. This person has been extremely impolite and very rude not just towards my family, but all the other customers. I’ve heard all of my close relatives and friends complaining about him. Subway, please train your worker to not express any personal problems towards customers. Date of experience: Sun 21 Apr, 1:30

My food was cold I didn’t like though

This worker ‘Bhumi’ has been extremely rude facial expressions and did not clearly understand my order even when repeated I am very dissatisfied about her communication and service toward customers. Date experienced: April 5 friday

Service is not good. The man named mr. Suja is very rude & he’s not polite & kind to customers. Very disappointed.

idiot driver drove around everywhere EXCEPT to my house then food finally arrived COLD

great customer service from the manager and it was very clean

Very good place and emarat is very nice to customer

Well customer service met my expectations served by Manager

Happy with the food and customer service Great workers, Emarot was a lovely manager and served me well. Will definitely be back.

Very good customer service they should also sell fufu

We have been ordering and coming to Subway in green st for a long time, our experience in the evening of the 3rd of Feb was horrible. We have received a flyer on the post with the app offers and my kids really would like to experience the whole app ordering. When we got to the shop, my oldest son simply asked one of the staff about the app ,that he downloaded on the same evening, the staff point to the app poster at the shop saying that it wasnt working without any help or kidness to the kids. Not a warm greeting, not a nice explanation..... Why? Is this how you treat kids that were very looking to experience what you are promoting on the post? We live around the corner and used order a lot fron Subway Green St and the dispointment on our experience was shocking. We will not return and i hope you train your staff better.

The guy who is in today’s closing shift around 10:45 made perfect sub sandwich which i was looking it’s absolutely super amazing i love it

Service is very bad I’m shocked on how bad it was I ordered on the 13th January at 12:30.

Well decorated, clean and tidy store I have ever visited. Staff all are well trained up and politely behaved. I would come with my family & friends again and again

Points machine not working, cheese slice was burnt , subway bread was burnt, not worth it

I should have chosen anything else. Such rude staff...

The most horrible & rude staff possible!!! Treating customers in the worst possible way!! Im not surprised that this outlet is mostly empty while all other places around have queues of customers waiting!! Get your act together guys!! Embarassing!!

Not happy with the service. The lady and the man they are not polite or kind. They make you feel not welcome. Rest all of the branches have good staff only upton park station hasn’t.

Today I went to this store . Normally I don’t like to write reviews about anyone. But today I am doing because it’s make me really upset. This is very regretting that the behaviour of the sandwich chef whose name is Sujj or something like that is very rude because the way he behaved it’s seems looks like we are the Customers does not gonna pay the money. As he his serving free food. As a customer whatever we want it’s his duty to make it that way not to ask us unnecessary question that are we gonna pay the money or not Or behave rude . If he had a bed day he can’t express its towards the customer. It was a really very bed experience of mine and embarrassing as well. I just hope that this review will help him to learn a better customer experience skills. Not to behave rude with anyone.

Service is too bad. Staff don’t listen my talks... So I cancelled the order.

Food was good however the rude person behind the counter ignored me and kept talking to his friend when I clearly wanted to make a order, I had to shout at him to get his attention and he barely paid attention to me asking to repeat what my order was. Food was decent though

After the renovation, the staff changed and the service is terrible. Employees with headphones in their ears listen to music and do not hear what customers are saying. the sauce is diluted, everything floats. The service is terrible, the girl is slow, barely moving behind the counter

Very nice branch actually, workers are nice and friendly and the place is clean enough every time I go. Never had a bad experience although last time I went the bread was bit harder and dryer than usual, I’m guessing it was in the oven for a few seconds too long maybe??

I ordered a pizziola sandwich but their service was so slow and the sandwich was not toasted properly and the manager here was even more rude.Even after making a mistake, he turns back and shows that he made it well.Very bad experience from upton park subway.

Rude unprofessional staff work here especially the white lady she was being so sarcastic and rude someone needs to fire her and get new staff at this place. terrible service

I often come in the mornings before work. Kishan is the best!

Some old Staff were very rude and said that the points system is not working😔

I've recently visited this store around 9o'clock I'd asked staff named suija to use my reward points at the end he denied and asked me to come tomorrow it'll start working.... Totally disappointed I'm about take my dinner worst service I've ever seen

Horrible customer service, ok food & ghetto atmosphere!!!

This branch NEVER participates in offers and whenever I want to use my points to pay, 'the machine is broken'... Update: served by some rude guy called Kishan who I was nothing but polite to but he made me a horribly messy sandwich, zero manners and didn’t even give me a bag… I had to ask and even then it was too much work and effort for him to put it in the bag himself. Save your attitude for the people who are actually rude…

Very rude service and saying don't come to the customer I think subway staff need to learn how to respect the customer before servicing them

Wish I could give 0 but there’s no option. Disrespectful staff, lied saying they don’t scan the app, if you can’t scan the app why is there a scanner and fliers saying download app. So stingy with portions and completely disrespectful, learn some manners or get a new job

Delivery driver was very polite

I ordered meat ball marinara with salad and a sauce and received bread with meat balls. No salad, no cheese, no sauce.

Had a delivery from this subway ... was so Not as Subway at all... food was super small and cold , and felt bad

Slowest subway I have ever been too, there is never enough staff and they always take their time and it's been like this for a long time now. Subway please take notice of this franchise

Incredibly rude staff. Will snap and be rude while chatting on the phone at the same time as taking your order.

Ordered subway chicken salad literally got two pieces of chicken so stingy

I ordered a chicken salad and they are so stingy with their fillings i got 3 pieces of chicken and i counted them all and it was 3 they spinach they gave was dying and there was barely any red onion i felt like a stray cat eating this. how can you sell somethink like this a cat food pouch has more chicken THAN THIS DO BETTER SUBWAY

Rude customer service Never go there.

They don't have vegan meatballs.

The team here at subways needs to be change on a serious note. They aren't coordinating properly and arrogance is like what they are selling. Costumers like me dont like to visit here specially at morning hours but to mess up with those serving guys. They were too rude and not proper in any aspect of dealing. Im been here thrice and i found all diffrent guys at front but all are same in attitude and dealing. Never gonna visit again to this branch.

Honestly the worst sub I've ever had I had plastic beard and Pepsi water for my drink. Horrible

Worst service by the staff, not willing to accept the requirements given as they want to make they're own now recommended, please find some where for good food.

Service is very slow no matter which one you go to, so bear that in mind when you enter this place. It is never very busy and the shop is small. Staff always have a very worried look on their faces as if they are calculating how much money they will have left after they pay their alimony and the monthly bus fare. Subway sandwiches are not exactly great anyway, but a veggie sub is sometimes within my horizon. Yeah, occasionally it hits the spot. Even though it is a miserable experience going there this Subway is still better than the Barking Road one.

It was much more than I expected.

Absolutely disgusted with subway. ARIF who works there was absolutely rude and would not accept that he or his colleagues had made a mistake for the salad box they packed for me. Quite abusive and argumentative. Never have I heard such pathetic excuses. When I rang they kept passing the phone back and forth as they knew they had made a big mistake and charged me for it and then wouldn't help and said to go through uber as that's who I got it from. Disgusting. Never again. I'd give 0 stars if that was the option ! Pathetic customer service, no wonder they're loosing customers !

You’re no longer allowed to get 2 items when paying with points. Never coming back here.

They are not giving sandwich on points it is very bad that they our system not working it is very bad that I cannot get anything from there but I have points as well si I am not happy from this

I went to buy subway and there was a offer, I asked them and they said there was no offer. I called them and they said they did have the offer, then went again later that day they said we had it only if you bought it with different cards and if you have a subway card.

Very bad service, super slow and rude staff. I asked for extra tissue and he replied “tissue at next door in convenient store “..!! Never going there again.

Clearly had enough points on my subway card (over 1000) showed the person, he scanned my card, and told me I cannot use my points. Extremely disappointed, will never come back to this store again.

Very good service and friendly and busy on weekend but fast service no complaints

I went today to redeem my points to get a free longfoot sandwich but when I show them they said it's doesn't work the machine I knew it's was a lie

Not busy store. 1st person who took my order was friendly but 2nd person who served me wasn't friendly and professionel. He was serving me and was talking to other customer. He wasn't with subway dress. Very dissapoint on customer service.

Like the sandwiches, value for money

👎🏿 POOR customer service. 👎🏾 EXTREMELY POOR customer service. Refused to use Subcard points Refused to take payment by bank card Very unwelcoming.

Great service, friendly service!!!

Did not get my order right order number 513 10th Feb. Ordered through click and collect came home found my order did not have the vegi deluxe pate only had salad and sauce.411 Barking Rd E6 branch.

Ordered a foot long steak and cheese and happy with my order.

They didnt do the subway card offer last I went.

Great service ..Quick and easy !

Same good quality as most Subways.