Subway in Cornwall, Isles of Scilly

Robbing gits!!! Never get a Deliveroo order right! Take £49.00 and refund you only 49p for this missing items! Disgusting!!!!!

Has gone down hill of late, used to go in quite regularly, but not so much anymore. Staff not as friendly as they were hardly get a smile. Queued out the door sometimes and has become quite expensive. Néw menu is OK but prefer old menu

The portion in my sub is the smallest I've gotten at any subway. The footlong was not cut at all. It was raining outside and asked for a bag, got a paper bag that was useless for the weather.Not in any subway promotion at this store either.

No sweet chilli dressing, why remove the most popular dressing

No eggs available for breakwich, but no substitution allowed or discount offered, due to not being able to do it on till ?!!

I always get a Notorious BMT, they know me in there and that's great as they can start my order from the moment I open the door.

Miserable and lazy staff. There's one lady that just has a constant frown on, even when she "welcomes" you into the store. Didn't feel welcome at all. One day I went in, there was one guy cleaning the tables. I was the only customer. I was stood waiting at the counter for 15 minutes before he finally acknowledged me. The staff take very little care in making your sub. Asked for sweet corn and ended up with some sweetcorn and a handful of sweetcorn juice that soaked the sandwich. After a few bites I binned it because it was a soggy mess. Visited the store before work on the night of the 27th 6:20pm and the doors were locked when they should have been open. I don't know what it is about the Subway here as well as the McDonalds but they are so often a big let down. It is a shame because I do enjoy a Subway/McDonalds on occasion.

Absolutely shocking the lady behind till made a mistake with order we then asked to change it to wat we asked for and all we got was her being rude saying she don't care it ain't her problem ect she was rude in the shop and on the phone will never use this shop again ain't the first wont be the last

So where do i start…. Shop full of customers, only 2 people working, old lady doing the subs is slow and rude, she had 2 subs to make for someone prior to me and i was waiting for 20 mins before walking out, she persisted to answer her mobile phone whist dealing with with the customers prior…. Second young girl blanked everyone due to her sorting a delivery out…. Sorry customers in shop should come first… The floor behind the counter looked liked it had not been cleaned in days….. shocking for such a large chain….

Probably one of the best subways to have a takeaway from. Can't fault this place so far other than its location :)

Well ordered my food then I was asked if I wanted salad so I told the tattooed girl what I wanted in my sub but it seemed to much effort for her (huffing and puffing) then she asked if I wanted a drink ? Which I replied a coke plz.well it’s over there she mumbles nodding to the self serve drinks. I asked if I could have a bottle from the fridge she huffed again then slammed the bottle on the counter in a rude manner……..come on !! Sort your staff out ,,, won’t be going there again!

I ordered my food for delivery I ordered 12 cookies and none turned up , ordered a sub and it never turned up What is this place ? Why when I have payed for my food does it not turn up and why does the phone number not work ?

20 minute wait for a pair of basic baguettes, 5 people in front of me. I gave the order and was told to wait, they were doing delivery orders. 4 people behind the counter, one on the till,one on salad, one cutting rolls & one in charge of toasting! They had 2 IT guys walk in, didnt wash their hands or put on protective clothing, do they not have to at subway? When I asked if the staff were training I got told I was very rude. Its sandwiches that are pretty much ready to go, how can they get it so bad. The last time I use this branch.

It's subway so you know it's going to be what it is but this place is disgraceful. 25mins to serve 6 people, 2 members of staff serving which would be ok if one making the initial contact didn't disappear out the back after taking every order, he spent longer taking gloves off and putting them back on than actual sandwich artistry! Then when the queue including the people outside swelled to 10 people, a third person was found clattering around with trays but still not jumping in to help the guys out front!!! To be honest in previous visits the staff have been rude and offish but at least they could remember how to make a sandwich and do it fairly quickly! Only left 1 star as unable to leave less etc

Ordered food to have been given only half of what i ordered. Food was stone cold. No number to call the store and whats provided wont go through. Absolutely ridiculous service.

Clearly got the tard team today that did not want to be there. Whinging about how much longer there shift was going to be, drowned my sandwich with sauce after I asked for just a little, no clean tables and food all over the floor.

Good atmosphere, excellent service, enough sitting area, toilet facilities available!

Ordered on the app for delivery both were not what we ordered wrong bread different salad inside rolls we didn't ask for, their telephone number doesn't work, delivery app people didn't want to know just under £20 wasted so don't waste your money with delivery order there give you some random stuff you didn't order . Very poor subway avoid!!!

Some items on the new preset menu look okay but only come with 1 or 2 salad items, asked if I could add salad to it and was informed I could only change out 1 of the salad items for another, can’t even have a sandwich and choose what salad you want on it without getting a “create your own” which Work out silly money

Long wait, the sandwiches went cold hile waiting for the guy on the country to talk with a delivery girl. Ridiculous!!!

Orderd nachos with cheese and sauce n all the toppings was given a handful of dry doritos in a box nothing on thm at all and I allso order a steak salad with all the salad was given hardly any salad or steak n it was all just smashed up looked like it had been kicked around allso order a cheese and ham sandwich n it came with a couple slices off cheese and that's all over 20 quid I spent I will not b eating from u again u should be ashamed of urself pics gave been taken n uploaded 2 social media

Good, quick service but it's Subway - nothing more to say.

The salad was very poor, no lettuce for a start. How can you have a salad with no lettuce. This made the salad look limo and wasn’t worth it

Generally overpriced and as of late lacking many of the ingredients, used to be good but 20 quid for two sandwiches and some soggy chips is a rip off.

I couldn't fault this place in anyway, staff are polite and they don't hang around either. Top work.

The staff are really over worked and under staffed (which is not their fault!) It's a shame as it could be a great place.

I love Subway the healthiest choice of food.

Friendly efficient staff, sorted out my freebies no problem with a smile. Other Subways I have been to locally can mean a slow and painful wait but the staff at Pool have got their skates on and do it with a smile. I will go back again :)

Really nice Subway. Staff really friendly and subs always tasty!

Uber eats - absolute waste of time. Always missing items and completely the wrong food in the sub. It’s dangerous, one day someone is going to end up in hospital. Dreadful

Loved it 😊 friendly staff and the place was very clean

Much like every other subway. Staff polite and friendly.

Always a good experience at Subway...

As I can’t seem to be able to ring you my order is awful things missing which I asked for and it’s falling apart so disappointing how do I complain to anyone when none of your numbers work I got it delivered so don’t try and blame the delivery man he didn’t make this !!!!!!

Friendly staff and quick service

The food was nice I was in there for about 20 min waiting in queue but my subway melt only took about 5 minutes £6.29 for this but it was nice

Terribly disappointed, absolutely gutted as they delivered half of my order and no drinks at all. Such a waste of money and time.

5 staff members being the counter and only 2 customers in the shop. 20 minute wait almost to get served with not even so much as an apology for the wait. Counter very poorly stocked with salad and what was there looked far from fresh.

Absolutely appalling, my sub arrived cold and not toasted as requested, no sauce or salad. It was disgusting I didn’t even attempt to eat it !

Orders through the app can be messy

Order today from subway I had nachos and my partner had spicy Italian the spicy Italian had no lettuce or American cheese or spicy sauce that I had Order not happy my nachos as well looked great in the picture no jalapeños at all and crips was soggy been trying to ring the restaurant to complain and can't even get through absolutely disgusted what a waste of money that was only thing thats nice is the cookies thats it

Extremely well made baguettes, very thorough and helpful staff, fast and professional. Price compared with similar breakfast from similar places was below everidge! Very clean and a cosy/friendly atmosphere. Highly recommended

Good staff, usual Subway. Served it's purpose.

Nothing in stock pretty much ever.

No eggs on Sunday morning for breakfast

Can’t even get an order right ordered a meatball marinara with no salad and just bbq sauce and they gave me all the salad, then I ordered 2 nachos with no jalapeños and they gave me one with and one without

My first visit today. Enjoyed the food and found staff friendly and helpful, especially the one who kindly carried a chair outside for me when I was taken a bit faint.

Staff were so friendly and willing to chat. A wide range of bread and snacks available! Generous with their toppings and sauces. Would definitely recommend subway In pool /Redruth 5 ⭐️

I left without ordering. A queue of 5-6 people isn't usually an issue in a Subway. However this branch seems to be prioritising app/deliveroo orders over the customers standing in the store. 3 counter staff served only one walk-in customer during the 10-15 minutes but made up multiple orders that were collected by delivery drivers. Order on an app if you want to buy here.

*** NO STARS*** After finding hairs in my salad box that I had taken away to eat I contacted customer services. They passed it down the line. No offer of a refund, nor replacement. Just the promise of vouchers that never arrived. They are SUB. SUB STANDARD for customer service, food hygiene right the way through to customer care. Wouldn't recommend to anyone, let alone a friend.

Didn't want to give any stars. Found hairs in my salad box and after contacting customer services their response has been less than satisfactory! No refund, no replacement and just the promise of vouchers that never arrived. Would not recommend.

Food is great and the 2 ladies at Pool were really friendly and helpful 😊

Stood in line for ages today with not many people in front of me. As I got to the counter I realised why they were prioritising the delivery orders over the customers in the shop. They would server one person that was there then do some huge orders for delivery. The tables were all covered in crumbs they really need an extra staff member to just deal with delivery. Someone walked up to the door saw the queue and placed an order on the app then went straight to the till to collect it and they had nearly completed it. It was very infuriating. The staff were friendly enough but I wouldn't recommend going in best to get it on uber eats or preorder with the app as they seem more concerned with those than the people in the shop.

Lady who served me today did so in awesome fashion, helped a lot

Amazing staff so friendly and very helpful nothing is too much trouble, cleanliness is very good , Laura, Henry and Jasmine deserve a bonus for their customer service

Absolutely appalling the staff got everyone's order mixed up, didn't know what they were doing. Not.going back

Went there today to get lunch for my family and all the staff were brilliant and helpful, keep up the good work 👍 👏

Pool branch, Cornwall : ok staff, I found a hair in my sub meal around a month ago and was offered a replacement but offered a rather flat, matter-of-fact " sorry", a few weeks later I find TWO hairs in my subway meal, Im done, I am not using subway again until they wear hair-nets or actually make an effort to stop stray human hairs from landing in the food, its bad enough normally but during a Global Pandemic its unforgivable! I sent an email of complaint and received no answer, NO WONDER they closed Camborne branch of subway recently, although this is due to having a bad Manager who was rude and full of herself. Until they *Pool Subway* make efforts in improving their health and safety and overall service I advise the following : AVOID SUBWAY!

Staff were slow, one out front and two chatting out back with a queue of customers.

If I could give no stars I would. Quite literally the worse subway I’ve ever been to. Two members of staff and two customers and it still took nearly 30 minutes to be served. Not an apology in site for the wait. The place is disturbingly dirty - I’ve taken photos of anyone from subway is interested. Finally order, get to the til and there’s a small dirty sign saying card only - at the til after food is ordered!!! We had cash. The woman then claims its management and takes no responsibility for not telling customers or putting a sign on the door as you arrive! Just left the building - perhaps some extra training for the staff members on customer service and hygiene/cleaning - not sure there’s enough training hours in the world tbh. Put off my sub - gone round the corner to kfc. Don’t bother is my advice.

No smiling faces behind the counter ! It doesn't cost anything but means a lot

I would have given it five stars except we were ignored by staff for some time which caused some confusion.

The food was fresh and tasty and the staff were friendly overall pleasant visit

Subway was fantastic as I introduced my stepfather to subway and he loves them now

2nd time being here very limited bread again what they did have tasted dry & fell apart, running low on salad &crisps, & no cookies are they closing down?. As that's what it felt like.. Staff member not very helpful sad really as I like subway.

2nd time being here very limited bread again running low on salad, crisps, & no cookies are they closing down?. As that's what it felt like..

Great sandwiches, just poor cross contamination control

Lady making the sandwiches was rude! And they always seem to have run out of most of the ingredients

Still open for takeaway very nice food

Revisited and shocking customer service and more app issues. App not working for orders so free offer not available on the last day - funny that. Tried reinstalling app but same error issue. Showed in store and they refused to honour their offer - not their problem, app nothing to do with them. Lousy customer service, you would expect they had ability to refer issues and serve customer according to offers when app breaks. Luckily MacDonalds is nearby as is Dominoes so we ate elsewhere. Below is review from months ago when old app launched. Awful app and pour customer service not changed! Love the food and this store very clean. Main issues around awful app bring promoted and attitude of the online customer service. App does not allow you to order BLT even though in app menu and help desk fob you off on the many issues on the app. The location to this store is wrong and if you close app after ordering via app there is no way to get back to order to click that you are in store ready to collect. It’s glitchy, slow and badly thought through - it’s not even visible on App Store if you search for subway! But that search shows KFC, Uber eats, MacDonalds etc! Seems to be a culture thing. Both stores confused at BLT order if you ask for no extra salad. And did not know which credit cards they accept. Beware you’ll end up with just bacon and a scowl. Was quiet in store before lunch but nobody seemed to have checked cold drinks, just vended weak sparkling water instead of tango. So check your food and drinks before leaving and DONT use app, it’s awful and they don’t care.

Never have anything in keep running out of food or drinks wats the point of staying open. Went to KFC in stead

Small Subway,good location. Can find classics.

Walked in and they had no bread... Shame that, since it's a key part of a sub. Certain that should they manage their bread stores in a more satisfactory matter then my taste buds would have been in for a treat.

Always enjoy a Subway. Able to eat in now but only a few tables available within social distancing.

Lovely staff here, always polite and understanding, nothing is ever to much work,

Fast friendly service, ticked the box and good fresh food

A really friendly team marking you fresh food

Always quick, friendly service.

Great staff who even just before closing time stopped what other tasks they were performing as soon as entering the store and although late at night was positive friendly and still upbeat even though was due to go home soon and no doubt tirered after long shift and also time of night SUPERB

Good food always the way to go with an empty belly.

Wasn't very friendly, only 2 choices of cookies

Ummmmmm. Shocking service but credit where credit is due 'Liveta' who served us kept her cool. Terrible server I had to tell her what to do, I don't even work at Subway. I shouldn't have to tell the employee what wholemeal bread is. BROWN BREAD. Awful. Ffs

Friendly staff however needs training on how to wrap the subs as mine nearly fell out onto the floor. Also the young man was on his phone whilst taking the payment.

Criticised the pool branch of subway before for not doing my wraps my way, this time they did... depends who is serving. 2 wraps and sub for a change. A very friendly funny young lady served me, and asked what I wanted at each step, making sure I got it my way. I was typically awkward. My only issue, very minor, was the final wrapping stage. It was more like a jumper parcelled up to post. Will go again regardless.

Good customer service and friendly staff, although often they are low on ingredients, bread and types of sauces which can be a problem.

One of the staff didn’t seem to want to help when we walked in then was finally served by another staff that was busy stocking up

We came out for a special treat for my son as he got an amazing school report. Fantastic customer service from Matonus and Viktonas (not sure on spelling!) The young man even gave us a free cookie as he got carried away in conversation and swore loudly! Lovely friendly service and great food as always.

A sandwich shop that has no bread!!

I thought you could have your sub or wrap the way you want it... but it appears not if you get the jobs worth staff. The previous week the new young guy was more than happy to give me the wrap I wanted, but this week that was not possible. I couldn’t negotiate with him and just gave up... won’t be using that branch again.

So! Was good sunny day with warm. We go to sandwich and was bad taste. Chairs and signs, missing salad!

For some reason it knocks spots off others in the area, very clean, very friendly and very efficient.

Clean and efficient, pleasant server. And they had veggie/vegan pates in stock

Frendily staff good food and drinks

Food was lovely, service was a little slow, even though it was empty and the staff were, well.....not very smiley....just....well yeah!

Their menu changed so I couldn't get my favourite little salad and nachos but still looooooove those nachos 😃

Really excellent service and food, lovely and fresh!!

Very friendly and welcoming staff. Tasty subs!

Lovely food and good choices, always like going there

Always great choose , clean and vfm.

Staff are friendly and food is nice.