Subway in Bromsgrove

Self service is absolutely not quicker m as they claim. Awful. Ruins subway.

Ordered from this Subway for a 'quick' break as we had an appointment nearby. They took 19 minutes to make this...this ridiculous Subway with brown sauce and onions! It's not even what I ordered! I didn't check the contents as the 19 minutes it took to make meant I had to eat it in the car so imagine my dismay when I took a bite! I have contacted their customer services for a refund...the service is non-existent! I haven't received a refund yet it's been two months! Don't eat here, it's a joke!

Terrible, rubbish service, struggle to cope with large volume of customers. Meatballs were tasteless

Food done how subway want with only the stupid irritating on line kiosks to order from

I waited so long I had to cancel the order after around 30 minutes. The new systems are slower than the old system and they really should put an estimated wait time if it’s going to take this long. Someone from management should come and place an order and they will see how bad it is

Bread fell apart, didn't put gherkins on sandwich, and kiosk automatically creates sandwich as a foot long. We thought we were getting six inch sandwiches and ended up with foot longs. Make sure to change this if you want a smaller sandwich.

she gave me the wrong wrap with the toppings. She apologised to me and gave me the actual B.M.T, and she also gave me a chocolate chunk cookie as an apology. thanks, Subway!

Worst experience ever, never gonna buy from subways, never! They should look at their restaurants what's happening, ordered sandwich with Chipotle got ketchup, told them, got new sandwich with almost no Chipotle, and they had no manners at all, and was told I can't get vegetables in breakfast sandwich, nonsense

I am boycotting subway but had to get it as I needed food and this was the only option for me, I used to get this all the time. After a year of not getting it I was keen, however the new console order system seems to be a lot slower. Just go KFC.

I ordered food tonight (20th Feb) and they were amazing! When i left a note asking for lots of pickles, subway understood the assignment and gifted me with a pot of pickles. This made my day and i 100% will be returning. My food was as great as always. when i visited with my friend the other week, they came out and said how amazing the service was and how helpful they were. Love you subway <3

The slowest workers in history. Only one guy making sandwiches at peak hours and even he moved like he’d been hit with a tranquilliser. Dont honour offers here and the sandwich, despite taking an age to make and prepare, tasted awful, like it was 10 days old.

What's the point in subway without the choice of what salad you have? I'll be getting a package sandwich next time from Waitrose.

Stopped here on a long drive on the way back from a university open day. Service was quick, despite only 1 worker being there and it being fairly busy. Subway has been more expensive recently but the food is still too quality, it is your typical subway though, nothing unique about it when compared to other ones. Would recommend if you like subway.

Absolutely terrible... Spent £30 on 4 subs and was refused 5 leaves of lettuce on one of my subs... Sorry you can't have lettuce on that sub... What the heck? Shocking...

Staff friendly, and service with a smile. From previous visits be aware this place can get very busy at lunchtime. Only a short queue this time, about ten minutes to get to the checkout. However staff helpful and did a good job serving. Food was excellent with ample quantities, no complaints on that front.

wow best Subway I've had in a minute. true sandwich artists here

Appalling service. Totally ignored me and served two people after me. Had the cheek to tell me to go to the back of the queue then I had to correct them saying I was here 1st 😡

Great friendly service from the team, took their time preparing the subs to our orders. All wrapped up nicely (unlike other locations where subs are thrown together). Prices not too high compared with high street locations.

Service without a smile …… Given 2 options for Nachos, asked for one of each , when asked at till which was which, response was a shrug of the shoulders and “I dunno” , the cashier then sniffed them to identify them??? On getting back to the car - they hadn’t been heated they were stone cold - Not to mention 4 members of staff, all with no sense of urgency and all just wondering around aimlessly. Everyone in queue getting frustrated and numerous losing the will and just going somewhere else .

Ordered 2 foot long and salad. Great taste and very good customer service.

Хороше місце для паузи, поблизу містечко, цікаве для прогулянки.

Unmasked cashier couldn't stop touching his eyes, nose, and mouth, and then proceeded to help out his colleagues. Avoid during the pandemic.

Queue was way too long because staff are just so slow. My travelling buddies ordered and ate their foods from other restaurants well before I was served. Also they charged me 0.05p for a bag!

Gluten free food, staff will even sure they wash their hands and change gloves before touching any gluten free food. The food is very good

Well they open at 8am on a sunday not 7am or 10 past 8 when the really rude manager wont serve you even though you have been standing there since 7.45am not a sole in sight everything is out and ready but NO!! Rude rude rude. Needs to learn some manners!

Bought the alveoli vegan meal. Servets missed out several ingredients. Flys on the counter. Never ever again. Shudder!

Great for cheap fast food on the go

Vegan sandwich, good taste, good customer service

I visit subway every day and this is probably the worst Subway. Under trained staff and over priced. Queued and then was told they didn't have sub of the day and she had no clue of her job. Left with just a coffee.

Closed at 18:50 on a Saturday with no reason when their website says they are open 07:00-21:00 every day.

Very slow at serving people and in this time a fly was able to land on my sandwich.

The staff here are agitated and miserable. The service was very slow and the question are often long at this subway branch. I felt they were understaffed and not motivated in the slightest. I feel that there may be a management issue occuring here. It definitely needs sorting asap!

Staff were rude says it opens at 7am for the breakfast option and I was still stood waiting for them at 7.15 and was told that there still would be a 15-20 minuit wait longer I think this is disgraceful

The staff is the worse ever,and dont ever get a drink here,their all the cheapest drinks i've ever had,not worth even 10p even though thei charge 1.90£...less than a star i couldnt vote

The sandwiches were thrown together. Toasted twice because they forgot to put the chicken in the bread before toasting.. They asked for payment before they finished the sandwich. And after payment they said they don't have a sauce till they been asked for a refund. Only then the sauce miraculously appeared!. During the debate, another customer was complaining. Untrained staff unfortunately, not attendant and ran poorly. Earned an extra star than they deserve for the managers attitude in issuing a refund without arguments. I'd avoid the place and get something else from the restaurants nearby.