KFC Frankley - M6 Southbound in Bromsgrove

Have had takeaway from here a few times. The food always arrives earlier than expected, hot, fresh and often with extra items. Would recommend highly

Thin and crispy is the way forward

Northbound M5 Frankly. Cold and clinical atmosphere. Dirty floors. Zero customer service, order number was called and then there was just a grunt as the food was handed over. I say food, I’ve seen more nutritious sawdust! Burger was dry, and considering it was apparently cooked fresh in a quiet restaurant had a distinct feel (and appearance) of having been either kept warm or re-heated partly because the cheese was melted but the food was luke-warm. My advice is rather than using these services, continue up to Junction 2 at Dudley where there is a McDonalds and a Tim Hortons right next to the motorway. And their parent and child bays are much safer than the ones at the Frankly services. It’s a shame there isn’t an option for a zero star review on here!

First time living here and what a take out to start with amazing food

Absolutely dreadful. Nobody on the till, staff out of sight in kitchen. Tables were dirty, there was no cutlery or even teaspoons. When cutlery was eventually brought out the pieces I selected were still dirty. Self service hot drinks machine wasn't working, had to ask staff to add coffee beans. No cups, had to ask staff in kitchen. Found a teapot but was dirty. Food was lukewarm and still no teaspoons so my friend stirred her tea with a fork. I've never known anything like it, an absolute shambles.