KFC Hopwood Services in Bromsgrove

Completely wrong order delivered paid high amount for nothing

This store always always always forgets parts of your order, either gravy, fries or chicken, I think in the past 7 orders I’ve made there’s only been once that it’s been correct, shambles honestly

cold food that didn’t taste fresh, delivery instructions completely ignored

Not the best services in the country smells of urine bit nasty

Everytime I order they always forget something, most of the time it’s the gravy, so I ordered two just to be safe and then this time they forget the fries out of the box meal, honestly

Had been travelling all day now nearing home wanted a hot meal. Arrived before 11 pm to find all closed down except W H Smiths, so no Chinese no KFC and no Burger King.had to make do with a crusty almost solid sausage roll and a coffee from a machine that was playing up. Absolutely useless place will steer clear in future in the evenings.

as usual...something missing. coleslaw this time. not just this KFC store either .. the alternative KFC does the same!! apalling attention to detail.

check the food before consuming it, a part of the food may be missing

the food came 20mins late. missing items an the food was freezing, spent £30 awful

So many things wrong with the order. Missing no less than 3 items, and one of the boxes damaged so the bag was wet and dish ruined. Won’t buy from this one again

Nearly every time order from KFC they forget something. 2x chicken fillet pieces this time!

We only had a bargain bucket but it was cooked perfectly. Usually at other kfcs the chicken can be greasy but not here. Fast service and clean seating area

I used to use this service station regularly but today it was abhorrent. I paid £15 for a large meal and extra popcorn chicken. The chips portion was exactly the same as any other and I was assured "Thats a large fries" and the "Large Krushem" is the smallest drink I've ever had at a KFC. To say this was a rip off is an understatement. Increase the prices whilst decreasing the sizes 😕

It appeared that i have disturbed the conversations happening between the emplyees and the whole kindergarden hands swinging and might have confused one of the staff as he started to reffer to me as mate with a superior air, Jokes asside, it did happen, and he charged me extra 1 drink and when I went back for a refund he hept adding items to make up the sum instead of refunding the item, by mistake he added the drink he was supposed to refund but removed, twice, management should investigate this practice as well as customer service. Currious if this is going to be refunded or it will go nul as items refunded were not on the order.

very quick to get my food ready and the order was accurate. however my burger was falling apart, poorly put together, the chicken was rubbery and tasted like it came from a fourth generation factory farmed chicken

Love the outside space for this area. Can't really comment on service as very quiet at the time but pleasant enough. Food good.

Tasted different to normal chicken and there was a deep fried wing instead of normal chicken

Went here today with 2 friends and the service, food and attitude of staff was horrendous. The service and eating areas were covered in empty wrapping, boxes and food, the tables were covered in old sauce, lettuce and crumbs. Just trying to place a order was unbelievably difficult. I asked what diet drinks they had and was told "only diet Pepsi" and after watching him pour a normal Pepsi I said I ordered diet, the guy said "no you didnt" I explained that I'm a type 1 diabetic and always order diet and that I'd only talked to him about diet drinks a few seconds ago. After calling me a tw@t under his breath, poured me a diet drink, slamming it on the counter with a dirty look! The other two orders where both wrong, one didn't even have a bun on top!! My friends re-ordered and again they both came back wrong. They got the order right on the 3rd attempt but the chicken in both burgers was the same thickness as my mini fillet (about 1/2 inch thick) tasteless, no sauce and dry as a bone. I never post reviews but this experience was shocking. £28 for no more than 1/2 a chicken breast between the 3 of us and a load of attitude. We've eaten lots of KFC's and never had problems but this place needs shutting down.

Ordered a 10 piece bargain bucket and when we opened it there were 8 legs and only 2 other small pieces…not sure what they were as they were so small. We did present a discount code at the till but no discount was given…when questioned the girl just shrugged her shoulders…dreadful in all respects.

didn't deliver my food! second time this has happened.

Brilliant delivery was so quick

Awesome “milk chocolate” cookie banter. 🤣🤜🏼🤛🏼

The food was lukewarm and not very tasty like other KFCs, won't be rushing back

Just had a 4 piece meal It was cold. And the staff would not change it. Staff rude. Yes it was just before 9pm. But no excuse to serve cold food.

Food was OK and hot. But they cannot read full items as all of my sauces that I ordered were not in the bag.

Food was stone cold due to the ridiculous route that the delivery driver took.

Without doubt the worst tower burger I’ve had. Literally chucked in a box, dry roll and the blokes behind the counter are just obnoxious and have no interest in any form of service - stay away!

The order missed the bottle of 7UP which was included. I was sent 1 can of Tango instead! No explanation was received.

Prefer at 8:20 came at 10 pm paid for corn on cob and chips not in there food all cold this constantly happens

Food is saying delivered but never delivered

This completely trashed chicken, cooked in never changed oil, was a sad excuse for a meal. The smallest portion of fries tasted like cardboard and had no flavor whatsoever. And to top it off, they had the audacity to charge seven pounds for this disaster. I tried to address my concerns with the quality manager at KFC, but their customer service skills were as nonexistent as the flavor in my meal. It was a complete waste of time and money. Writing this scathing review was a bit surprising, considering this place somehow has 2-ish stars. The founders of KFC would be rolling in their graves if they knew what their beloved chicken had become at this sorry excuse for a restaurant. Hopwood (or should I say hopeless) KFC Services, you should be ashamed of yourselves. You've exploited the greatest Kentucky chicken brand to turn it into a greasy, flavorless mess.

had notification that the meal was delivered but it was not . this is the second time this has happened.

The tables we're dirty. The chicken was overcooked. No wipes for your hands, apparently we don't do those here. Never again.

Completely wrong order delivered

8 mini fillets missing out of party bucket

Forgot small fries? Wouldn't be too fussed but they were almost 3 pounds

Didn't deliver despite saying it was. When contacted offered a refund sometime in the next 5 to 7 days. Didn't help with today's dinner though.

Food was nice, delivery was quick, but so quick they forgot all the fries!

Food was late, Missing Mash, Burger was destroyed when bag was opened

chicken tasted like it’d been sat out for hours, stale and dry, chips for the mighty bucket were forgotten

Freezing cold and uncooked chicken bites

Absolutely rubbish…. food was done if you can call it that in thirty seconds but chips were cold and the zinger luke warm like it had been microwaved . The guys on the counter said there systems were down so could only take cash but neglected to mention the cash machine in the services so when we found we had cash in the car and cake back they looked seriously aggrieved to have to do something …… so proceeded to be rude on top of delivering cold food . Never eating anything from them again ever …

On time but time did change 3 times.

Very disappointed. We ordered a bottle of pepsi max drink with our meal but didn't recieved one

Delivered most of my order but was missing 2 items, chicken strips not the best either. Won’t be using again.

Not impressed! How can my food be cold on arrival when the restaurant is literally 3 minutes away? Asked for a refund and still not received! Disgusting 🤬

I went to kfc to pick up dinner for my family. Firstly the worker told me the food item I wanted wasn't real, which he was then told by another staff member that it was. To make matters worse, I ordered a plain wrap for my son who has special needs, and was appalled to find it covered in sauce and salad. Seriously unimpressed!

Never ever turned up. Tried to contact the store numerous times with no answer it was a£40 order and now I'm struggling to get my refund back. !!

Late delivery. When food turned up it was cold and missing part of the order.

No communication from restaurant, order was extremely late, they just kept pushing back the preparation time

Why was the chicken meat a lot smaller than the burger? Weird.

Food was good but no dips provided

I ordered the food at 5:35 and the driver collected it from store at 5:55 he then drove all over the place and eventually turned up at 7:15 and I refused the order simply because it was stone cold The journey from the outlet to my hotel was 16 minutes in traffic. I checked on Google maps What a poor experience and I'm left now eating packets of Crisps and a chocolate bar due to my food allowance being wasted on this order

I found hair in food in rice box

It should not of taken as long as it did to get here, I live 2 miniute a awestruck from KFC. And then food was cold, it’s a joke

Completely wrong order, no receipt. Food was completely cold

Stopped in to services on the way home from Southampton. Went to get something to eat only to be told they didn't accept scottish money. Absolutely disgusting in this day and age🤬🤬🤬 and we are supposed to be all one great Britain. Whe asked WHY they told us their machines can't accept them which is absolute bull 💩

Cold and beans and coleslaw missing

Absolutely terrible waiting time. When I arrived there was only 8 orders in front of mine and I only ordered 4 pieces of chicken, chops gravy and chicken wings. I was in a bit of a hurry but ended up waiting 37 minutes before I received my food and when I got to the car ( which I walked hastily ) most of it was cold! If you want fast food I would recommend avoiding here and opting for one of the other services offered at this services.

It was late but 20 minutes was not a huge problem. Great delivery driver and that makes all the difference.

originally told us it would come at 8:30 but came at 9:45

Food has no taste as if. I eat sand recipe is not done right!!!!

Buns were stale, asked for piece of chicken breast, but got a thigh piece. Chicken fillet much smaller than before, used to be succulent, but just dry now, ordered gravy which didn't come with the order. Total waste of money £29.00

Food still nice and hot and quick delivery

Such a shame .. food that was delivered was great but missing corn cobs on both veggie boxes and no bean salsa on either box. Not good. So totally disappointing for our vegitarians. Not the first time either.. Corn was missing on a previous order too. No number provided, unlike other restaurants so you can't call if not happy... You can only demand a refund.

The food was tasty but there weren't any fries.

Food was cold and was chicken was very dry and tasteless. We won’t be using again

Burger was just warm, chips cold and rubbery, very expensive for what you get. No napkins.

I would like to get a refund on the order please, I waited over an hour for my food and the skin on the chicken was burnt. So I’m not happy and I want a refund for the food back into my bank.

Missing half my order yet again!!!! Now people have to go without their food

Missing the dips which come with the boneless bucket. Generally good food, delivered piping hot.

When the food arrived it was stone cold so ended up not eating it. I wasn’t happy with the order. And would like a refund. Thank you.

I ordered 2 kids filet bucket meals for my lads and there was no chips at all and only one had fillets so fillets missing and chips nice one iv too hungry boys .and I ordered at 8 it came at 9:50 shocking

Awful. How hard is it to pack a bag with the correct food? Ite written right infront of you!

Was missing beans and corn. Kids were gutted. But food was nice.

A ten piece bucket consisted of 7 drumsticks and 3 thighs. No wings or breasts. Chips cold. Shocking value for money, never again.

Most of our was freezing when it arrived

Over and hour late, food was cold food was missing I want a refund no chips, coleslaw, gravy drinks or corn was sent just a bag of cold chicken.

No drink in the order that was delivered, driver couldn’t give a toss

The driver phoned to say he was in our road when he clearly wasn't! He started telling me he was by a co op & other shops which was no where near us! I gave him the post code several times even though he should have had it through the order. He finally turned up & said he had been given the wrong postcode! How I don't know! Needless to say the food was stone cold & inedible! Phoned the restaurant but they said they couldn't do anything & to contact you directly.

Food was ordered took so long to arrive

Yet again I had items missing from this order. I am going to put a complaint in.

Half of the order was missing and the beans totally dried up, after the meal arriving an hour and 15mins after being placed. I couldn’t fetch it myself as my foot is in a plaster cast. Very disappointing. Then I couldn’t get Hopwood Services, KFC or Just Eat to answer the phone for me to address the situation. Poor show all round

Regular coleslaw was poor, Missed order notes on the burgers.

Food did not turn up I’m disabled and now can’t eat kfc do not have there customers interests at heart very bad and on New Year’s Eve

Friendly swrbice and great delivery. Slightly cold but still tasted lovely!

I've been given completely the wrong order this isn't the first time either

Missing items Chicken fillet One gravy pot No chips in either boxes Wrong drinks given And food was cold and tasteless

We only received one half of our order, the driver had to call because he'd been sent the wrong location, the food was cold on delivery and I could not get through to the restaurant to ask what had happened. Would not recommend.

still nice and hot when it arrived

Took over hour and came freezing cold the chips had gone Eve ry where

Items missing from order, this is the 3rd time wont be ordering it from here again

it was cold few items missing wasn’t the best meal i’ve had wouldn’t order from here again

Forgot to deliver half of the items. No chips, no drinks at all. Poor from you :(

I was missing chips from the meal. Only had two packets when I should of had more! I had 3 kids to feed and myself.

Never ever get fries with my order from here even when it is stated to be part of the meal. Always something missing!

Wrong drink and no fries .I want my money back

dip was incorrect- garlic mayo instead of supercharger

No drink was provided ? Food came late

Food was cold and so greasy the box was covered