Burger King in Bromsgrove

Northbound M5 Frankly. Cold and clinical atmosphere. Dirty floors. Zero customer service, order number was called and then there was just a grunt as the food was handed over. I say food, I’ve seen more nutritious sawdust! Burger was dry, and considering it was apparently cooked fresh in a quiet restaurant had a distinct feel (and appearance) of having been either kept warm or re-heated partly because the cheese was melted but the food was luke-warm. My advice is rather than using these services, continue up to Junction 2 at Dudley where there is a McDonalds and a Tim Hortons right next to the motorway. And their parent and child bays are much safer than the ones at the Frankly services. It’s a shame there isn’t an option for a zero star review on here!

Slow service, tiny burgers if you're used to normal burger king. Food was made fresh yet one burger came out like warm

Matt, cooked the exquisite burger. And the Banter was amazing. Service from Steven was fantastic. Very attentive.

Shocking !!!!!!! Burgers cold even when asked to provide a cooked one!!! The second one was also cold!!!!! Bread not toasted0 stars!!!!! Took forever, cold!! Thown together Absolutely shocking !!!!

Friendly staff efficient. Polite. Clean seating area.

if i could give 0 stars i would. ordered food and it literally come uncooked. Chips were basically frozen. burgers both absolutely freezing. got given 2 diet coke instead of 1 full fat and a chocolate milkshake. absolute joke of a place.

Take a lot of ketchup as the overcooked food is dry and tatses like nothing.

Not delivery drivers fault, but over 2.5 hours from point of order to delivery. Then to make matters worse, item missing from order.

Typical burger king nothing special

My only issue was long haired staff no hairnet worn and white waiting to serve you twiddling with there hair Food hot and fresh tasty

Very quick service and very clean

Worst Burger King Ive ever been to, waited for ages then food comes,cold fries, drinks warm with no ice, when asked he just said “we don’t have any ice, go to kfc” , I sipped on my drink and it was like tap water with syrup, we asked for refund and been told that our food “isn’t cold” , we paid over £24 for 2 people and gir absolute rubbish, the attitude from the guy at the till didn’t make it any better, we had our fries replaced and our burgers were stone cold by that time. Don’t waste your money , only one chef in the kitchen ,at the same time cleaning the tables and emptying the rubbish bins in the dining area

Delivery from this place is wrong most of the time & now I know why. Went in there for the first time the other day. I can tell there's a certain girl in there who doesn't care about her job whatsoever. Surprised I'm still alive with the amount of salt she put on my fries. An alarming amount 🤮

Motorway services Always too expensive but hungry and hungry wins

Cheeky chicken royale on route from picking the inlaws up ... yum 😋

Terrible experience; 3 of the self-order screens not working, so had to wait to order which took a while. Food came more than 20 minutes after ordering. My whopper and fries were cold, the assistant manager did replace them no qualms - the replacement burger and fries were hot. Beware of the service and the price - it is expensive here. I won't be back.

Poor service, terrible chicken burger.

Walked in, looked at the prices, walked out! Went to Greggs instead.

orderd at 6:30pm was meant to turn up at 7:05pm didn't arrive until 8:30pm and in a type 1 diabetic so had injected for my meal as it had advised it was on route. poor quality and poor service. Will not be ordering from here again

"The Whopper" If I never had a drink to wash it down l would of choked...it was like chewing sandpaper. Dry isn't the word to use! It's no Whopper. To make the sandpaper thing a meal was £10... They need KFC here... Disgusting in the bin!!!

Burger King southband, big guy from the kitchen very rude, after 45 mins of waiting got wrong burger, after bite took it back and he came up to me from the kitchen even that people have been waiting for nearly an hour too argue with me that I took 2 bites even though that they only put souce and meet. I just asked 5 times for new burger and he would just stand there and argue, and also he didn't want to give me his name that's just a joke. You can check who was in at the time

Menu has been restricted so you can only buy XL meals. Asked for regular burgers which have been greyed off the menu and was told we "only serve large burgers". Money grabbing at its finest. Tried to fill in their company survey and this didn't work either, presumably so that people don't give feedback that the site is ripping people off.

Worst experience ever, why even keep staff that are not motivated to work. They behave like they have been forced to work in there. Experienced date, 21/05/2024, time 1735!

Slow service. Employee used till and then handled food. Cold burger. Most of the tables were dirty and needed wiping before we sat down. Didn't complain at the time because I thought there was no point. Failings should have been obvious to employees.

Worst Burger King I have been. Always filthy, staff never polite and hygiene is even bellow lowest expectations.. Self checking tills never print out receipts and seems to be understaffed.

Dry chips, staff ignore you when you're stood waiting at counter, and was messy. Two high chairs in there and both had old looking stains and crumbs. Pricey for what it is.

Worst Burger Ming I've ever had. Overcooked burger, one limp leaf of rocket eaten in tired surroundings on dirty tables. Never again.

Mate, couldn't believe it. Had a meal with cheesy bacon fries n it was a box of cheesy bacon lies! Barely any fries with poor quality cheese, the burger was dry even with the sauce! Best part of the meal was the Pepsi max ! Wouldn't recommend at all!

I ended up waiting 20 minutes for a 2 burger order. When it arrived, it was cold so I sent it back. By the time my remake was ready, it had been 40 minutes. I feel so bad for the 2 people working there. Severely understaffed and they're clearly overworked.

Couldn't use touchscreen service points to order the peppercorn chicken tender. Asked lady behind the counter and she said order it here at the t ill so I stood by the till, then kept standing by the till for just under 10 minutes. Eventually she came over with an apology for taking so long (the were already an additional preorders in front of me now) only to tell me I don't have that available. Despite specifically mentioning that when I asked where I could order it. Thanks for wasting my time. Burger king. Thanks a lot for wasting my time

My husband was in severe back pain. I was about to order a meal when he asked for a small amount of water to dissolve his painkillers in. The girl behind the counter refused in the grounds of health and safety. So I left with him to get a cup elsewhere. I did return to get a meal for myself. The bread was dry, the chips were cold and the sprite tasted like they hadn’t flushed the cleaning solution through properly. Awful service by jobs worths

Ordered food at 6.30 for delivery and it arrived at 8.30!!! Whist food was hot and delicious I won’t be ordering for delivery again

Coffee OK burgers miniscule and not worth the money better off at Greggs outside

The employee who prepared the food wasn’t wearing gloves 😐

I suggest His Majesty, the Burger King, invests more heavily in romantic and sensual surroundings for the services of his famous German sandwiches. While my husband and I found the food quite sumtuous, we were dismayed by the stark and spartan nature of the dining room. Quite austere in fact! May I suggest some snuggly booths, some velvet chaise lounges, some secluded alcoves suitable for a couple seeking culinary delights?

Useless 20 minute wait for the wrong burger chips were far from fresh got a refund and brought a sandwich from m&s next door

Chicken Royale served wrapped in paper with cheese on it. Don't take offers from the app or give you loyalty points. No mayo available.

Wrong order completly, extra £3 for food came out my account this was not delivery charge ordered through deliveroo

Shocking service from the start. Half the screens are on the blink, the place was dirty and staff had no urgency to get customers food out, instead chatting about their evening plans to each other. People waiting 20+ mins for their food with minimal orders. Swerve this place.

Very dirty. All of the tables were filthy with food and left over rubbish, including the chairs and floor. Other people were struggling to find somewhere to sit because the tables needed more than a quick wipe down. My burger was cold and the staff didn't say a word when serving me. The toilets at this service station were also appalling. I know they weren't specifically Burger King's, but I was disgusted at how dirty they were in every way.

First time trying plant based bakon double cheese meal, upgraded to large meal. Got back to the car - portion of chips were tiny and the burger had no cheese. We took it back, they added the cheese without explanation or apology for why it wasn’t there. Then we ate a cold burger. For the cost (flipping expensive!) I’d expect more. Wont stop there again.

Terrible service not busy staff messing around got my order wrong and payed for items I did not get!!!

Lifeless staff,poor and rude service. Cold food. Every table littered with rubbish with no sign of anyone to clean it up. Shocking.

So slow. Waited forever for food, and even then it was average. I visibly aged...

I had to wait 16 minutes to get my food. Lots of other people were waiting too. The staff had no sense of urgency at all. Stopping to talk to their friends and hand out free drinks to other people from the other shops. No apology or recognition of time waiting either. Won't be stopping here again.

Appalling service, ordered one cheeseburger and it took over 25 minutes. Only one staff present and wasn’t wearing gloves.

Disinterested staff. Cold chips. Order kiosks not working properly. £12 for a burger and chips.

Served freezing cold food. Warm coke no ice. Rude staff. Avoid and save your money.

If dry tasteless not cooked properly burgers are your thing then make a stop here. If like me you actually like food then avoid this at all costs. Go to M&S Food instead. I made the mistake of eating here today. Staff looked like zombies and used grunts instead of words. Food took ages which I thought would be a good sign as freshly cooked........THE WORST BURGERKING I HAVE EVER HAD.

Very expensive, poor service and quality and they don’t accept any of the offers that they’re meant to at Burger King

We had the worst surprise ever here. We have ordered with my wife the same as always, one xl double Whooper menu and a double cheeseburger. They charged us £5.79 for the double cheeseburger instead of £1.99 we pay in every Burger King in Liverpool and all over the UK..!!!! Both the burgers were not fresh…!! The cheeseburger was not cooked well my wife said. The potato chips of the menu also was a very mini portion not enough even for a junior..!!! I called the manager, the lady was very polite and she told me that the prices are not the same in all Burger Kings stores. I told her from £1.99 to £5.79 there is a huge difference and the burgers are not fresh, especially the bread..!!! We paid £16.38 and we left hungry. We bought extra sandwitches from M&S at the same services to forget our hunger. That was our worst experience ever from Burger King..!!!! Still I cannot believe it..!!!!!!!!!

Expected a bored or monosyllabic staff member and a squished burger. Got a friendly and useful staff member. My burger meal was the best I’ve had for years!!? So good I was compelled to write a review

Travelling solo with my dog I was not allowed to order take away food as dogs weren’t permitted in the Burger King section. My dog isn’t even 2ft tall, I’m sure you have customers that create more hygiene issues than someone with their dog ordering a takeaway.

Big order through Uber eats,when it finally came it was missing half my food and only refunded 1 meal... absolutely disgraceful.... I wouldn't recommend ordering from here again

This place is nuts…their screen is daily never showed up my order number..then they said my order is gone.

After driving 12 miles because I was sent a email for Bogof to be told they don’t honour it?We had come along way so decided to have burgers £16+ The restaurant was unclean not one table clear to sit at,only 2 staff serving so wait time 20mins for a Luke warm burger served in a stale crumbling bun.

Staff are rude and were rude in front of my children and food took ages and was cold. Worst burger king ever

A cold gregs is better and the staff don't sing baby baby by justing Bieber amd couldn't use my offers amd burger King that sells beef didn't have any beef👌

Terrible experience! DO NOT GO!! Initially I was served by a polite young guy called Dylann, he was professional, courteous and efficient. The store was busy being bank holiday and our food took 15 minuets which was disappointing. I ordered a bacon double Xl, and when our food finally arrived, we sat down, my chips were Luke warm, again disappointing… I bit into my burger and was disgusted with the combination of warm beef and “FREEZING” cold bacon!! I returned my food and requested a refund as I did not have another 15 minuets to wait, Dylan called his colleague for support with the refund, he called her, she ignored him, he called her again, and again and after the third attempt she screamed “I CAN HEAR YOU!” Very unprofessional. I did not get this ladies name but I imagine she was in her Sixties with white hair. I asked her for a refund but she was not apologetic in any shape or form! I asked for a cash refund so I have not got to wait 3-5 days for the money to return to my account, she told be she would get a manager. The manager joined us, she did not greet me nor apologise. The first thing she said to me was; “I car refund you in cash!” In a Black Country accent while looking very disgruntled! She was not happy to help or sympathies in and way and was very reluctant to refund me for my meal! The assistant managers name was Rhiannon and I wished to escalate a formal complaint however I can not find any mail addressed to complain to at Burger King, only a physical address so I have decided to vent my frustrations on my Google, where I prefer to upload more optimistic any positive reviews!

Food was luke warm. Bacon was undercooked on burger. Coffee was horrible. Put me off burger king for a while now.

The Blonde girl serving at the counter was horrible, rude and robotic and suits her more to clean somewhere toilets rather that work as front of the house where serve humans, but not animals! I have ordered a Whooper meal and wanted to upgrade with cheese ans bacon fries instead of the regular and cleared that don’t won’t two meals, it only as she has mentioned some chicken burger too. Got my order and when I sat to eat my food expired the second sandwich in the bag, then checked my receipt and realised that she still have charged with the burger too ans the bill was over £19, …lol Went to the till to ask why she given me this burger which I never ordered and why I was charge for it, but instead of apologised or found a normal way to get out of the situation she continued arguing with her face off taking like I am some junk… At the end the manager on shift came and apologise on behalf of the beach and did refund, however this want the point. If people want to be miserable, rude or dislike work in Hospitality Sector, rather go somewhere to clean toilets and don’t work in Food chains at all! Overall disappointing service from Burger King and have already noticed that most of their sites staff are not friendly at all. Mc Donald’s which supposed to a cheaper and more basic Fast food brand are 100 times better in terms of customer service and overall experience

Slow service. Lots people standing and waiting for their orders. Not recommended when in rush.

I do a lot of travelling around the country. The worst burger king by a mile. Even the burgers arent warm

Food was cold and the boy at the counter was not friendly

Iv always rated Burger King, but I can honestly say this one was disgusting. The staff looked like they didn't want to be there. They were slow at getting orders ready and out. The food was disgusting it was cold and dry like it had been sat for hours. The chips were soggy as well as cold. The nuggets could have been used as a lethal weapon. Very disappointing 😞

If staff members are on a break, which they deserve , I don’t expect to find them pushing in front of paying customers for food . Whilst Stood in an orderly queue and get a member of staff go to the front of the queue , even after being told there is a queue for food . Have sone respect !!

This outlet needs more staff. Food was very good though

Wrong food tried to be delivered. Delivery driver didn't know English. Had to communicate via Google translate. No direct line to burger king. Still waiting for a call back. 40 pound down and refused to refund.

Quite possibly the hardest bun in history. I almost mistaken it for a sandal then again I wouldn’t even wear it

Probably the freshest food I've eaten in a Burger king to be fair. Bun was fresh, staff friendly and hospitable. Clean place.

Outside eating area overun with rats.Beware

Took our order then 20 minutes later ran out of beef - It was only 12.30 lunchtime. How can Burger King run out of burgers??

Very limited menu coke machine not working touch screens not working and could only order coffee from hot drinks

Twice in the last 3 weeks we have called in for a whooper burger etc and both times no beef burgers. Had to go to Greggs for steak bake and sausage rolls. We were extremely disappointed.

Be aware.... Burger King have run out of burgers chicken only on this day it would also seem the soda/pop dispenser isn't working so bottles of fizzy drinks instead, I'd not bother getting a large meal all the drinks are the same size 🤷‍♂️

A burger king that doesn't have any burgers... or fries. Pointless

Staff are rude and don’t seem to care about the customer I watched a lady stand at the counter and not even get offered to order for over 10 Mins , as-well as the 2 ladies working behind the dryer we’re laughing and swearing whilst not only customers but children in clear view , Food is good quality though

Shocking place. Wrote this review whilst waiting for simple meal. 20mins. Staff have two speeds, slow and stop. Wish I'd gone to gregs instead. Looks dirty everywhere too. Avoid.

Worst Burger King I've ever been to. Ridiculously slow service and the food was rubbish. Order was wrong too. Would have got my food quicker if I'd gone to the next services.

Slow service and incorrect orders. Just read the order ticket.

Good just what you with burger King

40 min wait for food at a service. Avoid this whole service station

I ordered a kastu curry burger got a plane chicken royal they gave us vegan nuggets instead every meal was messed up I ordered and I wasn't the only person in line whose oder was messed up. Spent 50 pounds for the food to come cold. To make it worse I can't call the number you put on Google that goes through to Frankly service not through to burger King so you can't call to tell them. DON'T FORGET TO CHECK EVERYTHING IF YOU DO ORDER.

A very entertaining experience at Frankley Services today. My burger was lovely, however a little bit on the cold side, no matters. However, the highlight of my day, was the drama with other customers. The staff seemed not to care about their queries, however, I found it particularly amusing. Wouldn’t go back for the food, but the overall atmosphere.

I've come here many times with my son as its conveniently on route. It's been more of a miss than a hit. I asked for burgers hot off the grill this time as many times they're cold. I don't know if my burgers were given to another customer or I just got cold burgers. Was forced to leave a review this time after ignoring previous bad experiences.

Didn't have any Beef products??

As we were stopping at the Travelodge , decided to visit Burger King for Sunday supper . Food and service was excellent.

There is literally nothing positive about this sham. - Order Terminals not being sanitised - Staff completely ignore you when stood at counter, I stood there for 8 minutes, 4 staff behind counter, no other customers and was completely ignored. - Order Terminal does not allow hot drink orders or full order customisations (eg, add pickles) - Staffs masks under chin - Staff not a team, have no idea what is happening -Dirty -Expensive -Low quality, buns stale, no salt on fries, food barely warm -No real coke, only diet garbage -So unbelievably slow Don't waste tour time here. Seriously.

Usual MSA facilities , called in for a whopper meal and drink, cheaper than I was expecting tbh

Food was alright. Staff was friendly even in the late hour and is clean

They haven't got full sugar coke only do diet/coke zero will never come back again

They only got bottled drinks. Even if you order large you get a warm coke bottle. The staff said "that's what we got"

Very poor service long wait for food definitely a rip off £9.00 for a large double cheeseburger meal with fries with couple of chilli cheese bites added, paid for a large coke & only received 500ml bottle, food looked rushed not the quality & amount paid for. Staff weren't wearing face coverings properly & didn't seem to care making people wait a long time for food, this place doesn't even deserve a star ! To mention staff were acting unprofessional in the kitchen laughing & shouting like they're in a school play yard absolute joke, wouldn't recommend anyone to eat from here very poor . 0 stars !

Food was good. Expensive and not hot

It was lovely a little on the expensive side for a service station But it was worth it.

Nothing outstanding. We are on. Lots of tables that didn't look like they have been cleaned. Food was average at best. But I'm not a fan of BK. Would have preferred Greg's but you have to get a sandwich from the filling station as their kiosk only has a limited food range.

Very poor service, delays in orders, numerous returned orders as incorrect & luke warm coffee not impressed when tired & hungry!

Customer service was great and staff were helpful but our food came out cold twice, its the only time I've ever had a Burger King I didn't enjoy

Smallest possible burgers and buns hard and dry Captive audience M5 Frankley services

Wrong order, stale and cold food and dirty tables. They also kept forgetting to give sauces to people. The staff didn't seem to care at all.