Burger King in Bromsgrove

There a little bit busy but it's worth the weight

Worst burger ever (Angus steak house)... avoid this place. Unbeatable!

Well they got my whopper with extra cheese right.. but it was luke warm. As for my partner who ordered the Smokey Bacon Chicken Royal with no Ketchup and extra Mayo, it came with Ketchup and Tomatoes! When Tomatoes aren't even on the ingredient list!! Ok small oversight.. but when returning the Royal the staff didn't eveb apologise and barely spoke a word, rude and a half arsed job!

Awful service. Ordered a soft drink only and took over 20 minutes for them to do it despite three staff members just standing behind the counter waiting for hot food to be delivered. Absolutely disgusting staff atritudes

£12 for 1 regular meal, what an absolute rip off

Super understaffed. Orders take soooo long.

Disastrous. The wait time alone is an insult.

Waited 25 minutes to get our meal. Definitely not fast food by any means. Food was mediocre at best. Rather go to KFC food is better and service much faster.

Really slow service I'd go to the KFC next to it in the future avoid

Absolutely terrible … bad food, poor service, dirty tables … price of a restaurant meal …

Pleasant young boy behind the counter , ordered burger and fries, premium price delivered a small box of nice fries and a tiny bun with a meat patty but nothing else, no salad no pickle no sauce...won't be ever buying bk again

23/12/2023 All staff are young kids completely untrained for a busy week and service. All orders are messed up. Premium price. Burger King should be ashamed by this location and service. Avoid. Nightmare Burger King. Sorry.

Landed after flying back from a break with the kids, was a bit late, so no time to consider anything other than feeding them at a services, which is usually going to mean more expensive, but with the franchises - decent consistent food. Except this time. Took the kids burgers back once, after they ate half (because I told them to not be silly and eat thier dinner) because the food was stale. Got 2 replacement burgers for them, and genuinely surprised, they were stale too! The answer I got after requesting the server to literally feel the hard, stale bun, was that 'yeah that happens when the pack has been open for a while'... Not thrilled. Eventually got 2, actual fresh burgers. Seems like Burger King management might need to make the time to visit.

Insanely busy, only two workers. Waited 40 mins for our food, which all came cold

Just ordered from here, spent £45 on 4 meals and a burger, arrived missing two meals. Firstly for £45 I could have taken my family out for a meal for an extra £10, for it to then arrive just 2 meals and a burger, tried to contact the driver to no avail and tried to contact the restaurant and couldn’t get through either. Poor service, poor customer service, over priced no deal. Would not recommend

No military discount because it's a franchise? Poor!

Waited over 20 minutes for my order. People who came in after us got their meals before we did. I went and asked where my order was to be told there was an error. No sorry or anything. Waited another 10 mins before we got our meal. I asked to speak to the manager who said there was a glitch in the ordering. Still no sorry just a smirk. Won't be using Burger King again

I'm done with motorway service burger kings. I made 1 simple order of 20 vegan Nuggets and they couldn't even get that right. 17 Nuggets were given, and they had obviously been sitting around for ages, very chewy and not nice and fresh. They wrote "20 vegan Nuggets" on the box, I wonder if they knew it wasn't 20 and hoped their power of suggestion would work. So for these 17 old Nuggets, I paid ~£7.49. At normal burger kings I can get 20 Nuggets for £3.99 using one of the app offers which is always available, which is still not great value for money, but they are one of the best vegan Nuggets around (when they haven't been sitting out for hours), so I'm willing to stretch to that now and then. But another thing is at least I can get some loyalty points at normal burger kings, yet no such luck at motorway services. Tonight's experience has put me off burger king altogether for the foreseeable future.

Just another Burger king Food was hot and as always great fries

How you going to put opening times until midnight and be closed at 21:50 Edit: bun was dry and on the verge of stale, and fell apart. Have now decided O would rather starve then eat here again

I'd leave a no star review if it was available. Advertised as being open till midnight, closed at 22.00. No other food available at this supposedly 24 hour service area. The only consolation I have given my previous experience of Burger King is that I won't be charged rip off money for lousy food.

Does what it says on the tin. It's Burger King!

Take out always to late to complain about the Food! Staff very helpful as I hate the Touch screen ordering as I want thing as I want them.. No Ice in my drink and a bit of Mayo in the XL Bacon Burger.... Who ever built it forgot a Slice of Cheese Only one I hear you cry and the Bun was stale

Burger King has no burgers. Okay. It's like Halfords having no brake lights, or Tesco's having no bread. well done. The bread is always stale anyway, and you know the person making the food doesn't care at all. This tiny glimpse of luxury, ordering a burger, gets messed up. Thanks.

Very expensive and they don't allow the app to be used. Doesn't follow the company motto of "have it your way". If you are hankering after a great Burger King I would take a detour to the one at Ipsley it will give you a little break from motorway driving too.

NGL kinda mid food, mid service, mid atmosphere

Had a vegan plant with fake bacon. To be honest it had a great flavor. The staff were pleasant and happy to answer any questions about their products. 2 guys on the front were accommodating. The tables are clean and we had a good break here.

Having enjoyed a Steakhouse Crispy Chicken at another BK in Leeds, I was really looking forward to trying one again and The onion rings, Fries and milkshake were on point. Sadly the Steakhouse Crispy Chicken was MINGING. I don't think I've ever eaten anything so unworthy of coming out of a BK kitchen. Busy with plenty of orders, so it took time for the order to be ready. Wouldn't eat here again by choice, as burger was rubbish and a complete rip off.

My own food was okay however my dad's burger came lukewarm. After asking for another burger his second burger was barely warmer. Tasted okay.

Ordered Bacon XL meal then waited 5 minutes for a cold burger and cold fries. Come on Burger King, it’s not rocket science it’s a standard burger, didn’t ask for anything out of the ordinary that would have meant it was sitting around, it was 6.30 in the evening so there were plenty of staff working - the UK really cannot do fast food well. Worst BK experience - avoid.

Coke always taste like disinfectant

This place operated on one member of staff who is barely out of school. Management should be ashamed.

Well when your hangry b4 you go in there and then thay forget the main part of the meal the one thing I went there for in the first place and was willing to pay the price been a service station no burger no chilli bites your having a laff

Food was luke warm and the drinks were flat warm and no ice.... disappointed

Good for a burger king. Had double whooper. Chips and strawberry milkshake.all cooked nicely. Fries were hot. Quite busy which probably means food was fresh

Couldn’t use any offers or loyalty card :(

Not had burger king for a very long time will never have another one absolutely disgusting chips cold, burger cold and salty, mushy onion rings and warm zero coke ended up throwing it all away .

I put order in and once had the receipt I asked the girl not to put ice in my drink, as soon as she said ok I just new I would. And I did. The Aberdeen burger was cold, chips was with cheese but got with bacon and cheese. The only item that was ok was the 4 onion rings. Not sure if that's the right amount for 99p.

Open hours should be until 11.30pm... as I have just been turned away by staff as they were to busy nor concerned to be bothered by us telling them they're open hours said until 12am.. proper joke...

Over priced service station app offers not available

Didn't have what we went out of our way for,chips were nice though.

The food was OK it was not hot. The coke zero tasted awful did take it back only offered another drink to which also tasted awful too. Wasn't offered a refund!!! Wouldn't order again

Quickly served, food cooked well and hot, friendly staff

Been here twice. Both times I was refused service as they were closed. They had customers waiting for food and it was within the advertised opening times.

Had a chicken burger meal. The worst I have ever eaten. Couldn't identify it as chicken at all. Coating was cremated. It actually was the colour of a beef burger. Didn't even taste of chicken. Complete waste of money.1st and last time visiting it.

Turned up at 9.50pm tonight and two people had just been served as I walk up to counter. Got told they were closed. So asked what time they were supposed to close looking at the time on my phone and got told 9:30pm. Didn’t bother arguing but it’s advertised as 10pm. I’m glad staff were able to catch a flier. Pity it was the only hot food place supposedly open when I arrived.

Refused to serve me at the counter, tried to force me to use the machine, when I said should I go to KFC next door, they said yes., really bad attitude

Ridiculous we got there at 11:25pm and was told it's shut at 11:30 although they were serving someone else, not at all happy they are a joke.

Cold food rude unhelpful staff. Avoid at all costs.

An average Burger King. Service took a while!

I ordered on just eat and the food for me and my younger brother (who is very unwell right now) was really yummy! Thank you I will definitely order again - the driver for just eat was super nice aswell!

Shocking waiting time when hardly any one there

Paid for a x4 whopper and ended up with a bacon double cheeseburger I don’t eat bacon so it went into the bin when I got home Shocking service and will not be ordering food again

Very impressed by this location. The staff seemed on top of things despite being so busy. I know you can’t make everyone happy, but our food was definitely the best BK has to offer.

One of the better Burger kings and a pretty nice services too.

Ye gods, got served a barely lukewarm burger and asked it to be replaced with something above body temperature. Replaced with a burger so cold it couldn't even soften the cheese. This place is genuinely going to put someone in the hospital. Where's food hygiene when you need it? Avoid at all costs.

I wanted to give zero stars i used there self service machine and it took my money out of my account but didn't give me a receipt to get my order. Told the manager and he didn't seem to want to know and said it would be back into my account by the end of the day it's been a week now and still not in my account

AWFUL!! ,was great first couple of times but recently cold or Luke warm food and NO freshly cooked food! Need to listen more to customers rather than just serve awful food. We asked for hot food, and got warm and recycled fries 🍟

This has got to be the dirtiest building I've been in since Covid started ! Masks left on the chairs, dirty tables, and the toilets haven't been cleaned for months. You should be ashamed of yourselves.

workers were unhygienic, weren’t wearing masks and touching their faces constantly and flirting with each other in front of customers

Check your orders carefully every single time. In last couple months I purchased three times Double Angus with extra beef patty, cheese, tomato as a meal paying extra £2.5 for that and non of them been what I ordered. Be careful or avoid if u can.

Absolutely disgusting drove to the service station which stats open till 10pm Sundays and its shut to be told by a member of staff its an old sign ive just done a 12hr shift...terrible service avoid if possible

Staff were polite, food came promptly but the sides were lukewarm. Still, I'd always choose it over the sloppy KFC nextdoor!

Refused service at 10.07 am, stated opening time is 10am, manager said fryers where off

Was amazing day but way expensive to get in, hope you like queuing too .

So so so very expensive, and they don't accept the offers that come up on their app... So why does it even come up with the offers when you are at the branch? £9 for a single burger meal? Really? Went to KFC next door as I want spending £45 for our family of 5 on burger king! Just so we are clear... I love BK... But not this one!

Probably the nicest Burger King I have ever had. Maybe because they were creshly made?

Quick n easy at service station

Top burger way better then the sloppy food from Macdonalds.

Nice food in nice environment .

Ordered 4 meals, milkshake machine broken today so alternative 2 drinks supplied with no 70p refund which was charged for each milkshake (I suggest BK donate their £1.40 I’ll gotten gains to a good cause such as Mac Millen cancer research). My chicken burger also turned out to be a 1/4 beef burger with bacon (maybe the chicken machine also broke down!!). No option to feedback response direct to resteraunt as the location number is not on the receipt.

Really slow, half hour for one burger.

Took family in to remind the old good taste. Got oreo icecream and shake - lovely. Prices bit high (expected on motorway).

Great service, friendly members of staff, nice and clean location, good food

pretty sure my food was spat on WTF

Hard to order food as the computers at the self service were mostly out of order or not working. The self service computer is very slow and this makes it frustrating. Prices on the steep side but food was okay

My burger was minging when your one eyed rat delivered my food , I was shocked to find your waitress by the name of cindy quacking under the table and when my burger arrived , it was as cold as Ernest Shackleton I was shivering and when I told your waitress she stuck a thermometer in the burger and told me it was room temperature never eating here again 😩

Only 2 members of staff on a busy Saturday night. So obviously slow service- poor management decision. Chicken burger was dry and bland. Over priced

Love burger king, this is my closest place but it is on hopwood services which means its not the cheapest.

King fish burger was a kiddies meal with 3 fish fingers in there. Advertisement states their fish is 100 percent Alaskan pollock. Mis selling information. Nowhere on the menu does it mention that a long fish burger will be 3 fish fingers in a bun. When we challenged it, there was no explanation, just an apology that the burger was mis sold. Charging nearly £7 for a kiddies meal. Well disappointed.

Sunday morning at 9:45 in a motorway service area and Burger king is still closed. Not much good to a lot of people

Awful service, website says they take the app but girl at counter says no. Card payments not working and atm charges for cash withdrawal. Avoid this one.

Poor quality food, slow service and totally overpriced... Been disappointed by Burger King before but thought we'd give them another chance.... Never again!