Subway in York

Incredibly slow. We were about to walk off. When we did get to the front they were out of chicken and most bread. The bread we got was stale. Staff were more interested in their own lunch. This place needs attention from management.

Bread not the freshest and salad low quality - onions not cut thinly and lettuce going brown. Way more expensive than expected. Maybe worst subway I’ve ever had.

service is so slow for the lunch time rush, needs more staff! Also half the salad was empty so I got a lovely soggy tomato pile on my sandwich

Ordered BBQ chicken and bacon but salad suppose to have pepper which they do not have and have to chose of what was left in the cool bar. Paid for 6 inch baguette bread £6.12 which personally I think is very overpriced for the amount of stuff they put in it. Sorry ,but we will not eat there again.

Service very slow, I waited 15 minutes just to be served and the que only had two people in front of me, appeared like there were 3 staff but only 1 staff member had been doing anything. Flies all over the food and the food looked like it had been sat there for days.

Stood queuing for over 30mins as the staff did not move very fast. Food was below average, ordered 2 foot long sandwiches and both were only half filled, bit disappointed as they ain’t the cheapest fast food! The only bonus was the young man at the cash register, he actually spoke and was very pleasant! Will not be returning to this one sadly, very poor!

Currently have food poisoning, laid in bed with pain in my stomach, vomiting, been to Dr said food poisoning. I went subway designer outlet on Tuesday around 6 pm. The service was a bit slack, and they had ran out of a lot of ingredients, I opted for garlic steak cheese 6"

Amazing experience staff were very kind and understanding as I am gluten free I haven't seen such cleanliness when preparing for a gluten free sandwich in a subway, superb work !!!

Card machine not working, which I understand is beyond their control. Fly buzzing round the vegetable station, landing on the veg area, even landed on my food as she was preparing it, she just proceeded to knock it off my food, apologised to the server but not happy to accept this food under these circumstances, and pay expensive prices when fly been landing on my food. Also an offer on the app, server stated we are not set up for that offer yet. Will not be going there again.

The woman got my order wrong and and made me bag my own items

When I got there I was in a queue with another family, there was a sign saying to wait 10 mins, this family had been there for 10 already and I waited another 15. When the sever finally showed up they didn't apologise for the wait and said the toaster was broken, there should have been a sign as I do not like my sub cold but I had waited so I continued. When the server moved on to the salard I waited patiently to be asked what I wanted yet I was met with a rude hi. Throughout the interaction the server had an awful attitude and acted if they do not care, I get it was the end of the day but I expected to be spoken to nicely and have a good experience, this should have been expected more as I waited for 15-20 minutes to be acknowledged. I was very appulded by this behaviour.

The place is a joke. Short staff granted that causes issues however that shouldn’t mean poor quality. The sandwich wasn’t cut correctly and I was charged for a 6inch when it was the size of a kids sandwich.The sandwich was thrown together slopped all over and not wrapped correctly. Appalling

The food was OK minus the amount of toppings that was in the wrapper instead of the bread. I was slightly concerned regards the lack of hats worn by staff, 3 out of 3 of them did not have a hat on whilst serving. I ordered through the app as card machine was down but never seen sandwiches made so slow.

rude behaviour by crew member who has bread.

If I can I give a 0 star Disgusting food 🤮🤮 we spend £30 but all my food is out of sandwich Very bad customer service The staff was very rude 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

First and last time experience with a Subway baguette! My Husband decided to have a breakfast type baguette and I had a chicken baguette. We didn’t go for a foot long as I was committed to ordering then looked at the price. Settled down to enjoy our lunch, I was sat opposite my husband and he took a bite and was enjoying it then I noticed a dark hair about 2 cms and immediately took it back to the counter (I wish I had taken a photo but was shocked to find the hair, spoke with the guy who I later found out was the manager who offered a replacement which we excepted . Whilst waiting for it to be prepared by him (no facial hair) I noticed the original guy who prepared our sandwiches had a dark beard. I enquired why he wasn’t wearing a beard snood and was informed that it was not subways policy and they only had to wear a cap! I emailed subway directly as I could not believe that this was the case, received standard reply stating they were sorry we had not enjoyed our subway experience, too right if I had not sat opposite and seen the hair it would not have been Discovered urge

This place brings me back to my child hood :3

Came to subway today to try the Chicken salad box,it was really Good and prepared very well and in a timely manner. Finn was really friendly and made the whole experience 10 x better! Safe to say I will be returning again 10/10 from me! Thanks Finn!

Waited in a queue for over half an hour. Finally got to front and realised the issue. Staff looked like they'd never made a sandwich in their life. Took them 10 minutes to make 3 sandwiches. Every time we asked for something the server forgot what it was. Nearly got all wrong meals. Worst bit was sauce. The mayo was running out and they put the smallest amount on my sub. They said "is that ok?" And after asking for a bit more 3 times I finally gave up and had a dry sandwich. They were too lazy to go and get a new bottle from the back.

My recent visit to this Subway was absolutely fantastic! The service was exceptional—fast, friendly, and attentive. The food quality was top-notch, with fresh ingredients and a variety of options. The cleanliness of the place was spot-on, and the overall atmosphere was positive and welcoming. This Subway has truly mastered the art of a great dining experience. I highly recommend it for a quick and satisfying meal!

Less time gabbing more time doing the job your being paid for

Might as well as not bothered opening today. Started making my sandwich to then inform me that the toaster was broken so cold sandwiches only, Order the second one, no chicken…no southwest sauce, no hot drinks.

Do gluten free bread had bacon and tomato.STAFF BRILLIANT THEY CHANGED GLOVES CLEAN work tops down then they started my husbands Sandwich Great understanding.

Incredible atmosphere and delightful service, I would have to say this is most possibly the finest sandwich I have ever chomped upon please Michelin star give some credit to these guys for bringing those big voluptuous foot-longs to me; overall 5/5 :)

I have such exquisite taste in sarnies. Subway have fabricated an absolute beauty for me

Absolutely appalling customer service! Staff very rude and “the manager” unhelpful, unprofessional and no people skills whatsoever

Took over an hour queuing to be served. Staff Very slow!!! Once I placed my order I was told that I could only have normal cheese on my sub because on the bread I chose. "Create your own" but not aloud to. Lettuce looked brown & all other options looked empty. Definitely won't be returning.

Very pleased with service I am Gluten Free and I was amazed at the precautions that they did on preparation of my sandwich also used clean gloves so no contamination problems. William was very helpful explaining the various deals on offer. Really enjoyed my meal deal Well done to all of the staff I will not hesitate to purchase from them again as well as recomending them to one and all

Very yummy and the guy who served us was extremely helpful and so friendly 😁

Poor service, poor food and a long wait! No choice of bread, no veggie option, and chicken that looked and tasted like dog food. Waste of money.

Average standards cheeky uninterested staff have negative influence on subway

One star is being generous. Unhygienic place that I wouldn't choose to eat at but my daughter insisted on having a Cheese & Ham Meal Deal. Unfortunately they had no cheese, no drinks and no cookies. So she ended up with some bread and two triangles of melted cheese. Never again.

Stood in a fairly long queue only to find they didn’t have gluten free bread today. Yes that happens but popping a sign up to save queueing for no reason would be helpful!

Took absolutely ages to get the food there were at least 6 staff on . The 2 girls one with long black hair and the other one were more bothered about talking than serving. Clearing not paying attention as they forgot what I said a few times. Shouldn't be working there if they can't be bothered to work. Very poor service. I'd paid and kept and they were still serving the people behind me they hadn't even got to salad bar bit. Apololing. Maybe new staff is required.

Not great, the second star is because it did taste OK. Took an age to get served.. My order and the person behind me was put on the same tray so tried to charge me for both.... Took 3 attempts to explain exactly what I had ordered.. Was ready for walking away and going elsewhere

Need to change their job title from a Sandwich artist, looked like it was took out the back and given a good kick in then placed on the tray. Need to be trained on customer service.

Mo you are one of the rudest people I have ever met! Didn’t speak to me the whole time just stared at me, automatically put cheese on despite me saying I didn’t want it and then when I said I didn’t want cheese (I’m allergic) he threw it off my subway and back in with all the used cheeses, I usually love subway but this has definitely put me off returning again.

Never been served with such aggression. The lady with the pink hair was obviously very unhappy slammed every countertop almost threw my food at me was obviously having a bad day, felt really sorry for the man serving with her he looked like he was been bullied, my 80 some year old mother was so worried, no one should ever make anyone feel like this

Absolute worst Subway I've been to. I wouldn't normally review a Subway but I feel like I need to do a public duty & leave such a scathing review just so it pushes their management to make changes. Waited over 40 minutes in a queue approx 12 people long. Got to the front and immediately got the feeling that all 5 staff were first day trainees - none seemed to listen, know what was going on and not motivated to help each other out. Oh. My. Days it will take me a long time to get over how c**p this place was. Had miles better service and sandwiches from other Subways staffed by only one poor soul. Jesus Christ!

Had no tuna today so my wife went hungry. Her own fault for being on a diet and being a picky eater but that's not the point

My daughter worked two two-hour 'trial shifts' at this Subway branch. The manager, Rebekah Duckworth, is refusing to pay her for either shift. I suspect there are dozens of teenagers who Subway get to do so-called 'trial shifts' and then don't pay them. There is a word for having people work for free. Slavery. Subway should be boycotted for their dodgy and exploitative working practices.

Basic, nothing to get excited about

i went to go see trains ...there where none...just food.

On choosing my sandwich I was asked twice if I could move down to the till to pay, I hadn’t even chosen my filling, I felt like they didn’t trust me to pay, terrible customer service

If you like expensive sandwiches and slow service, this place is for you.

I don’t write many reviews however felt compelled with this one. Had a gluten free sandwich and the staff were excellent. I’m not coeliac but they all changed gloves and made sure they all knew while the bread was prepared and toasted. It was very tasty too. Thank you. 😀

Very nice breakfast, hot coffee,very clean and tidy,helpful staff you can't do any better

If I could comment with no stars then I would I Waited 25 minutes in a queue to be greeted by miserable service extremely small portions I ordered double cheese this was served with four finger tips twice. Very slow service. The assistant on the till pushed the inside of the bin down and proceeded to serve me with a latte . No cutlery for our salads and was told to go next door and take them for there or go across to McDonald’s disgusting unorganised is We received the wrong ones sandwich then waited again another 10 minutes. Sort your staff out they look dirty and are miserable and don’t enjoy working for subway we will not be returning Dirty,slow, unorganised and a waste of money

Firstly my friend asked for cheesy chicken nachos and the women was very rude and asked how do i do that ? , I then asked for cheesy nachos and the women said I was speaking to quietly three times i then got given the wrong order and the women sighed when I said I didn't order it then I asked for a large cup and then the women said "there all the same size ? " also I didn't have enough cheese she put chillies in without asking and way to much salsa

If you like eating overpriced, stale bread filled with processed junk, served by a depressed teenager with a face like a slapped arse you"ll love this experience.

Very quick and efficient, also very friendly even though it’s really busy. My girlfriend ordered a veggie delight and the member of staff preparing the sub asked if she wanted him to change gloves as he had been touching meat. Never had that asked in any subway before.

Food was cold and while my sub was in prep no gloves was used. Rather dirty in my opinion.