Burger King in York

The food was nice but the service was horrible!! The person who served me called phoebe was very condescending ams was really rude to the staff

Food was fresh and staff were great

I have not had a burger king meal for a while and visited it a few days ago and was sadly disappointed.The staff were _ 1star ,the burger was Luke warm ,the place was dirty with chips on the floor and tables not wiped .It wasn't a experience that goes with the adverts that we see and It would be a long time before I would visit again

The place was filthy and is under staffed. We came here a month before to find the screens to order food didn’t work and they still don’t work leaving you to order at the counter, maybe some out of order signs on the screens would be of some use. The general tidiness of the place was not up to standard with food on the floor and left over meals still on some of the tables and no members of staffing wiping the tables down leaving you to choose the cleanest table to sit at. Not a nice place to eat in.

Poor all round. After a frustrating time trying to order through the app (no fault of this restaurant), we placed our order and waited. Whilst waiting e discussed that we had come here rather than the well known rival as the burgers are better quality. Well they made folks of us. Dry and tasteless over cooked burgers were given to us instead of the big beef melts we ordered. It has been a long day and we were starving so no way was I faffing about waiting for another.

Ordered chilli halloumi burger and received chicken and bacon burger. Staff all of which were young kids thought it funny when I returned it. Cleanliness is none existent from the tables and I thought it disgusting that 1 girl in the kitchen with long hair was standing around just chewing gum rather openly.

We went for a family tea before cinema. We saw someone at the till who served us. The lad was very nice and sold us Fanta ice drinks to go with our meals. Food came quickly and was hot and tasty. Will definitely return/ recommend.

Burger dry and tastelesscoke like water used to love burger king

Got to admit, things seem to have improved since my last visit. Service was quick, food was as expected. Dining area could do with a clean, but otherwise no issues.

Toke 20 mins to get our food and all toilets didn't work

I was thinking I might be able to add some balance to these overly negative reviews, but this BK isn't very good at all. I ordered a Steakhouse Angus meal on the app. A few minutes after arriving I was told they couldn't do an Angus, but could make me a Steakhouse Crispy Chicken instead. I was using reward points to pay, so wasn't too disappointed. The burger I received left a lot to be desired, though - the brioche bun had been replaced by a normal white seeded bun, there were no crispy onions, and there was barely any sauce. Supply issues for the burger are one thing, but trying to palm off substitute ingredients on me without warning isn't really acceptable. Oh, and they don't have any Coca Cola Freestyle machines. I'll be sticking with Clifton Moor for my local BK fix in future.

We ordered at the screen, two meals,mine included hot chocolate, waited a long time ,when order was shouted, the lady just said, No hot drinks ,so offered fizzy drink instead, I asked why and all she said was No milk!!, The burger was slightly warm ,I then went back and asked if hot chocolate was now available and was offered tea with sachets of milk ,not sure what's going on here but we will not return, also the toilet was filthy Avoid!!!

Came here on 30th march. The restaurant wasn't even busy, yet had to wait 25 minutes for our food which wasn't loads, other than the chips everything else was cold. Didn't complain as our 2 kids were hungry and restless but will not return.

Vile,vile and more vile,food was disgusting.

I went there today and ordered just a Flat white coffee at self checkout, there was no more customers at a time, just my order. I have been waiting about 5 min while all the Staff were very busy talking in the kitchen, than customer came in and ordered exactly same coffee at the till and he had his coffee before me, told them it's disrespectful, asked for refund and left. I could understand it if it was completely different order, but no difference. I will never go back there again.

Probably the worst Burger King experience I’ve ever had. Luke warm fries, watching people wipe their hands on their jeans before fondling my patty etc

Food took nearly 30 minutes, only 2 people infront of us.service was poor to say the least. Assistant was sweeping the floor whilst 2 staff in kitchen just stood talking to each other.the automated order machine didn't work ,had to wait 10 minutes to be served.when food was passed over we were told they were closing in 10 minutes. Half the order was missing.

No ice in drinks ! Room temperature cola is the worst. Beef over cooked and stale dry bread buns.

So slow. No fast in fast food here. Nothing ready to go. Orders wrong. Been consistently like this for a year now.

Staff were very rude and slow. One of the staff members wasn’t wearing uniform. The staff member was unwilling to serve me, maybe due to my race. The staff stand around doing nothing. Waited over 45 minutes for a simple order. Other customers were also aggravated. There was an overflowing bin and all the tables were dirty. The burger bun was stale. don’t come here!!

Worse expeirneve ever, Took forever, everyone waiting. Machines broken. Staff rude and wouldn't serve us at the counter or.even greet us. ALL TABLES WERE DIRTY AND A DISGRACE DONT COME HERE!!!!!

Arrived at 8pm Saturday evening I was told that they were closing. When I said it says 9pm on line. I was told yes hut i can't get home if we stay open until 9pm. The family in front of me said they had been told take away only and the family sat eating were told to leave because they were closing. Very poor customer service

Dry stale bread buns whopper had no tomatoes in it nearly choked on the bread couldn't hold the burger as it broke appart for the stale bread buns ...they opened 10 minutes late offered to make me another but after that experience I didn't want another we ordered 4 burgers and they were all with stale bread

I found the chairs to be uncomfortable as a disabled person, but the place was clean and welcoming, their wasn't a lot of room inside ,but it was OK.

Very poooor customer service..patronise them at ur own merit…they are racist and very rude even the manager was nonchalant…I ordered 2 XL burger meal worth over 20quid and was served something different and it was cold ,I told him to warm it up as it winter no one want to eat a cold burger instead he kept me waiting for over 30 min ..binned my chips and refused to attend to me ….

(Please Note: This is against Management and Upper Management, not the Crew) I have been to this Burger King a few times, and whenever I did go my food has always usually been delicious. This review isn't a complain about the quality of their food. However, on the I pre-ordered my food about 7pm and arrived 5 minutes past. It was relatively busy, some people before me were still waiting on their food, some waiting at the till. There was only 2 members of staff working in the kitchen for all of us. I knew in my gut I wouldn't get my order for nearly an hour, but decided to wait. I noticed some customers who ordered after me were able to get their orders first. I noticed on had two orders which seemed like 2 burgers and fries with drinks total while mine was a Whopper only lettuce and ketchup meal. I sat down and waited until about 7:40pm, I had to get a bus before it got too late. I did try and mention to not worry about my order but the two staff were very busy. They are not to blame but its Burger King Management are to blame, there should be at least 3-4 staff working to get these orders out and not slaving 2 staff members who have a lot on their shoulders. The Management is terrible and the two staff members don't deserve to be put in this type of work environment. I'm shocked they allow this to happen to their stores and staff. There is no indication of a long wait time or estimate for the orders, whoever is the Regional Operations Manager needs to take a good look at what's under the surface instead of what's above it. Sadly, while the food is delicious when its served, if you're visiting during the evening before they close. Please order at least 15-30 minutes before on the app. I don't think I'll be coming back unless there's a better change not just for the customers but for the staff that work there.

After an hours wait have up and asked for a refund. Place was packed, filthy and manager thrust the money in my hand and walked off without a word. Awful.

I got food is was fast service today I came in at 6/7pm with 3 people on the young lady called Chloe help me on tills then I got my food really fast her name was Laura too and there was really fast service tonight there was clean and getting food done really fast I got my food in like 2 mins that faster I had my food I would love to come back if faster like that thank you to the manager Chloe and Laura

Burger King is disgusting literally go anywhere else but here

Order through the app. Food took for ever to arrive and then food was missing from the order. Tried calling 5 times but no one would answer the phone. The food that did arrive was cold and not worth eating. Last time we will ever order from here again

Food cold took forever to get food then they thought they lost my food. How is Burger King still open

Absolutely mad place. Very busy, compact and has a very edgy feel to it. Not Burger Kings nicest restaurant but you know what you're in for. Chicken royal is always a must

Opening hours say that the place opens at 10am, came at 10:21am and locked doors but staff in and looking at me like bananas

Very unhappy staff something wrong at this store, complete contrast in comparison to clifton moor store.

Took near 20 minutes for a regular cheese burger meal to be prepared the place was dead, my observation was that 1 working the others bossing about and seemed to be intimidating/bullying. A male member of staff was in his phone the whole time. Avoid plenty of other places to grab food.

Well, what a letdown, I heard a new Burger King had opened, so for the first time in a while, I decided to give them a go... which never happened as the place wasn't even open! even though both the BK website and Google said they should be. There was a sign about being short on staff, but only saying wait was long, not that they wouldn't be open! Poor, very poor BK, I will try again sometime, and if it's even open, I will change this to a proper review.

Burnt, cold burgers. Frozen drinks that aren’t frozen. I didn’t think it was possible to go wrong with a Burger King but here we are…

The dining area both inside and out were very messy, dirty tables and an overflowing bin, I dread to think how dirty it might be behind the counter. Service was extremely slow I waited 15 minutes just for 1 double cheeseburger. Staff all look miserable and fed up, maybe a new manager could try inspiring the employees to try improve things. The only saving grace is the burger tasted good.

Flying visit.. ordered on kiosk food didn't take long to get my order very satisfied

Great fast service, friendly staff always happy to help.

I'm disabled and walk with a crutch. Firstly, I found the door very heavy to open. Secndly, they left out food from my order and as I forgot to check that they did their job properly, I didn't know until I got home, so they owe me £3.50. Thirdly, I spent 10 minutes trying to call them but they didn't pick up. The burger was also dry and over cooked. Will never go there again! These fast food restaurants are just scam artists! I'm sure they're trained to leave stuff out of take out orders on purpose! Because how difficult is it to read an order and put the food on that order into a bag? Seriously! A chimp could do it!

Would be a great job for a people who don’t like to do a lot. Disgusting dining area. No sense of urgency from staff. Staff also seem absentminded like they’re running on a 2 minute delay. Very bizarre atmosphere. Not coming back. Chilli cheese bites were nice thought.

Worst place to eat. Staff don't bother

Awfully forgot food in the order , food on the floor and took ages to get half sized portions

Burger was nice with crispy lettuce. Dull and boring decor, The guy who served me was a bit of a 'Dodo' with a docile attitude.. I just wanted to get out of there when I had finished my meal. Then on another day, I saw people eating outside and next to the bin that was in a disgusting state with what looked like the previous day's rubbish spilling out of it. Don't think I'll be using this place again.

Slow abrupt staff, quite unwelcoming. Sat in for 20 minutes every table dirty, not one member of staff came out to wipe the tables, instead stood around talking, the floor looked like it had not been swept in a few days. Burgers bought were quite cold. Would not recommend

Staff are rude and slow, all in full view of customers yet still work with no urgency when busy. Waited patiently for 30minutes then asked a member of staff how much longer the food was likely to be only to be rudely told ‘I think everyone in here has waited over half an hour’ this didn’t answer the simple question I asked so I cancelled my order and left. No need for the bad attitude just because it’s a little bit busy. No sign of any management of staff and it hasn’t improved since it opened a few months ago. Long wait not helped by multiple customers returning their food to be remade because the orders were incorrect.

Great atmosphere, Very friendly staff. Hot food & quick service :)

As previous reviews have stated the staff are rude and incompetent, clearly had no customer service training and behave like they're still in school. The place is absolutely disgusting, not a single clean table but the staff are too busy flirting to care about cleaning even when the place is empty. Absolutely no care put into anything and not at all bothered about customers watching them pissing about whilst waiting for their food!!

Half an hour wait for a pre ordered burger and chips. Thought that was very poor.

I came in ordered what I wanted however the staffs are too rude and their attitude is not acceptable. I advise the managing staff to focus on their workers behaviour!

Brilliant service had issue with app on phone and was more than helpful in assisting me to get my order

The service was really rude, the girl with brown hair swore at me multiple times when trying to find a code which I had. Saying she couldn’t f***ing find it and saying f**k sake. There was also children within the store, I found this extremely unprofessional and a really uncomfortable environment for me.

There's nothing fast about the food here. I went in at 3.15pm today (Sat) and it took half an hour to get just a burger on its own, and it wasn't even that busy. There were 3 staff on - a girl who was really working hard. One lad with specs occasionally cooking but mostly checking his phone, and an Asian lad doing nothing who seemed to be admiring himself in any surface with a relection.

Placed an order on the app and stood for 20 minutes waiting, then being told I had to go up to the front counter and say that I was there, even though I already confirm that I was there in the app.

I gave 3 stars for atmosphere purely because the dining area wasn't very clean. It was quiet when I took my daughter and the food was cooked pretty quickly. Food was hot and was enjoyable; very pricey though if you're opting for chicken nuggets as there isn't an option to make it a meal so you've to buy the components for it separately which ultimately makes it much more expensive. That said, we will go back as we go to Monks Cross often now.

Rude staff place needed a clean, bins was overflowing outside… I knew I should of gone to KFC…

My sister and I went in and used my app on my phone, they charged us a £1 extra so we asked why, the servers shoulders went up and said the till tells us the price and nothing I can do about it. The chicken royals were cold so I took it back, no apology was made to me. They replaced it but this was not much better. Could not get a coffee as the machine was being cleaned and there was NO manager to sort it out. The tables were filthy, the floor was filthy, and the tray station was disgusting. The kitchen staff 2 fellows and a girl were just stood around talking Our rating 0/10

Smelt fusty like an old pantry. Door and every machine was covered in fingerprints. Floor dirty. Went in at 11:30am, it' was empty so should not be that dirty. Machines should be cleaned regularly. Didn't have anything we wanted available. Didn't eat so can't comment on the food quality. Staff just stood talking so the excuse we are short staffed can not be used!

Staff not very bright, food was stale and place is just very badly run.

Came in and ordered pretty normal stuff, the staff was quite rude with another customer which didn’t go unnoticed. Got our Order called which was two drinks (sprite) which took nearly 5 minutes to make. We got our drinks and the staff member just threw the straws at us which we thought was strange and just plain weird. Staff need properly training in customer service and not to be so rude and inconsiderate, basic manners need to be taught, bit embarrassing considering it’s an easy thing to get right.

Dirty! Rude staff! Didn’t have the meal I wanted, second time this has happened so ended up at the Beverley one much better, very clean and better staff.

I went to see what the new store was like with my husbandand daughter, my husband has a sesame seed allergy but the girl at the till was super helpful with that asking if we wanted the burger in a non seeded bun I was impressed was how fast the food came out and how it was still warm definitely coming again

New store which opened in 2023. Its clean and tidy, it has self service machines and plenty of places to sit inside and out. Only downside is it doesn't have one of the self service drinks machines with loads of choice of drinks so it's just your standard drink options.

Food was amazing and the staff were super friendly,

Great " new" Burger King ,some app work there too. Nice food , lovely staff...I will be back..... definitely

Tried to order at desk, every item questioned, asked if wanted to make large, asked if fries wanted after asking for with...walked out

Absolutely shocking service. Touch screens took an age to work and when we received our order to take out, by the time we got back to the car they had forgotten all the fries. My husband went back and had to wait 15 minutes for some fries. The first lad said he would get some and walked off. 5 minutes later still no fries so had to ask someone else for them and it took two of them to make the fries. Seems they didn’t give us them in the first place because they forgot to cook them. Will not be returning. What a joke. Not one person looked over the age of 19 and couldn’t see a manager at all.

Nice clean space. Shame no milkshakes! Great service!

Burger was burnt and dry with no sauce. Staff were stood around on their phones talking.

Ordered at lunch only 2 other tables in there all the staff stood chatting, when we finally get our food we were missing our drinks, ordered loaded fries and it was about 10 soggy pale fry’s in a box with a bright orange drizzle of cheesy sludge, burger was grey and barely warm I’ve seen more life in a casket.

I would like to say that when we’d first gone two weeks ago the food was absolutely amazing everything was still steaming and far from dry. Today we went for a second time expecting the same as the first but first time we were handed the wrong food so we sent it back and was apologised to and supposedly given the right food but instead my sister was given the opposite of a cheese melt, and I was given a very dry double cheese burger that was cold and had some freezing bacon slapped on top of it which I asked for no bacon. We decided not to go back again expecting that the same would happen and they’d just remove the bacon and give us it back. They were telling us they didn’t have bottled water or other bottled drinks but we’re giving them out to the just eats orders fair enough but they had not only to us but the pair behind us, poured bottled drinks into cups instead of using the machine like they usually would. This experience has really changed our minds on the place and I doubt most of us will be going again.

After visiting today and spending £25.02 can definitely say we will not be returning! As a start we ordered two chicken bacon and cheese royals large meals and extra fries and drink for our little one, the food that we did receive after waiting 12minutes was cold as anything and all the wile as we was waiting saw that the drinks was been poured from bottles and not a carbonated machine as usual and that from in-between customers there was no hand washing or sanitation or protected gloves worn so unfortunately as we didn't have a good or even average experience we shall not be returning!

Came on opening day and the service was brilliant, food came within minutes and was piping hot. Order through the App and you can get yourself some good deals!