Subway in Central Bedfordshire

Took almost 2 hours to deliver, order was wrong when it arrived and the entire sandwich was missing.

My previous review has complained about delivery times. However over the past 3 orders delivery times have significantly improved. Quality has been great and order accuracy perfect.

The restaurant fixed our receipt to another customer’s order, so the entirely wrong order was delivered to us. Called the restaurant and they said they would send the driver back to the other customers house to collect our food and deliver - no thanks, that’s unhygienic and who knows what could have happened to it. Could not believe it when the driver appeared back at ours to collect the incorrect order too - are you SERIOUSLY going to take that to the other customer after it’s been opened?

Restaurant takes so long to start preparing food

came early which is nice but the last 2 times i’ve ordered i’ve had things put in my sandwhich i didn’t ask for? and seem to be less giving with the meat recently.

Honestky do not understand how it regularly takes over 2 hours to make and deliver three subs. Keep coming back bexause generally the food is good, but it is a struggle waiting over 2 hours, especially with young hungry children, and evem more so when delivery ends up being over an hour later than estimated.

Food was cold and late, no apology from driver.

Our order took over 2 hours to arrive. Quality was questionable

We cancelled are first order as time on app said 8 then when ordered 820 - one of us was leaving at 8 so cancelled then i reordered mine 820 deilvery stated - came at 740 so husband was left with no food - not good at all

Great food, great delivery- thanks :)

Over 3 hours and food still has not arrived.

Food never arrived awful communication from the store just awful NEVER order from them this has happened to me twice now so will never ever order from them again!!!

No sandwich delivered!! Just a drink and crisps

Order never arrived - after two hours I request refund on just eat

Had a bit of a hiccup but they were fantastic and helped so much, even was so apologetically for what happened. Would recommend them to anyone

Missed off 3 cookies and a footling cookie

Awfully prepared, soggy and over 2 hour wait!

I ordered around 2 hours ago and it had just arrived, this is a consistent pattern from this restaurant, over an hour late to be delivered for the food to be cold

The salad - not that much salad and way too much mayo. Everything was literally covered.

Food took over an hour to get here.freezing cold also

All I ordered was a 6 inch and you give yourselves 1hr 15mins to deliver already so what’s the need for it to be 20mins late. I order when I’m hungry by the time delivered cold I am not

Took two hours to be delivered

the delivery guy was so kind! He made me smile today

no caramel sauce, everything cold, and late delivery

Very nice delivery guy however seems the last couple of times we’ve ordered they’ve forgot about our sauces even though we pay extra for these. I don’t want to have a refund I want the sauce 🤦‍♀️🤦‍♀️🤦‍♀️

The delivery times keep changing ordered 3 hours ago full price

Absolutely abysmal service. Phone up after being nearly two hours late and they didn’t apologies. The lady I spoke to hung up on me and when I called again she lied about apologising and ended the call again. Completely unprofessional.

ordered at 2 and it’s almost 5 when we got the food

still hasn't arrived ordered at 1:30pm it's now 3.10pm

Over 2 hours for delivery on a Friday lunch time. No communication from the store. Unfortunately this is a common theme with Subway in Biggleswade. If you’re that busy, hire additional drivers.

My food is stone cold that I had to warm it up

Abysmal. 2.5 hours, no contact made to update me, and when they finally arrived, everything was cold and soggy. Just appalling

took a very long time . Came freezing cold

Love the sandwiches but don’t be in a hurry if you’re having a delivery. Always up to 2 hours before it arrives. Pity.

awful experience, will never order again

From time of ordering it took 2 half hours to come out to me after a phone call saying it should be 5 to 10 minutes & saying on the app it had been delivered witch hadn’t it ended up being 30 mins later after that call wasn’t happy for how much you pay out for the food & delivery

For once got my order right so I’m super happy and it was soooo tasty

didn't arrive on time can't get through to the store the number isn't recognise

What a joke. Lady behind the counter does not seem to like have customers.

Just get the subway sandwiches. Everything else is a waste of money.

the food was soggy and cold by the time it got here 😣

my food took 2 hours to get here , it then said the order was delivered when it was not and i called the store 5 times with no answer . My food then arrived and it was all cold the fries were freezing cold and weren’t even cooked properly, and my drinks were warm 👎🏼

2 hours for delivery and then items missing. Well done

I ordered a footling sub and was only sent a 6inch sub

I have never had to wait so long for my food and when the delivery time said it should have arrived, it was 15 minutes later than estimated. The subs and sides were cold and chewy. Only thing that was food to eat were the cookies and crisps! Very disappointed.

Nice driver and good quality food

I have not received my order…..!!

waited an hour and half for food

Ordered 2 sandwiches. Told us delivery would be at 12. Delivery came about 20 past. Ordered with crinkle wedges and they were freezing cold on arrival. Sandwiches were fine

Food was poor , stale , poor products used , completely disappointed

Food was stone cold. Delivery took an age for just 2 items

Delivery took a total of 2.5 hours! Called after 2 hours to be told it was now on the way but had about 4 more orders to drop in a different town first… I was getting frustrated but politely asked why it’d taken 2 hours (at the time), to which she explained there was only two drivers on and they were busy. Of course not her fault, but why are Subway accepting these orders, knowing there were only two drivers available to fulfil them!

It didn’t get delivered and it is saying it did

Ordered at 2:30pm, estimated delivery showed as 3:45pm. At 4:01pm the screen said “enjoy your food” but I hadn’t received my food yet. I tried calling subway twice through just eat, and it said “the number you have dialled is unrecognisable, please try again”. I made a report to Just Eat, and then at 4:12pm my food finally arrived. Whilst the items were correct, the quality of the food was disappointing. My meatballs, and BMT toasted wraps were stone cold. Love subway but not happy today.

Ordered the food at 14:00 I called them at 16:15 and the food still hadn’t left the store

Asked for toasted, specifically said that toasted in notes and it’s not. Over 2 hours from order was it delivered. Poor

Delivery took 2.5 hours when estimated 1 hour. Toasted subs arrived cold. Very disappointing.

staff are rude. took over 70 minutes to deliver 2 sandwiches. food cold. missed dips. the food tasted alright at least. ice cream was melted.

Ordered and told of a delay by this time it was already over an hour late

My order took 2.5 hours to come which is ridiculous as I am working so it fell out of my lunch break, plus it is only one sandwich being made and the restaurant in question is 10-14 mins away.

Delivery was an hour late, hot food was cold and the bread was not toasted. Denied a refund when the quality of the entire experience was abysmal. Atrocious service - not ordering again.

over 30mins late so it was cold

Scary Subway! Won’t be back here again! Large woman was screaming across the shop swearing and being extremely unprofessional. Two boys fell victim to it unfortunately. Seemed very volatile the woman did. How hard is it to make a sandwich!

Food was fine but delivery time was almost two hours? I just can’t wrap my head around how it can take that long for a sandwich and a salad

Delivery time always seems to be an issue when I’ve ordered from the Biggleswade Subway. By the time the food arrives, it’s cold and stale.

Food arrived on time but took a long time to arrive and when it came all the food was stone cold.

Not sure why it takes over an hour to make a sandwich and deliver it but otherwise nice food, still warm.

I paid £6.50 for delivery that took 2hours. To the point where my toasted sub came cold

I’ve still not received my food

Cannot comment on food quality as still not here even though it states that it is, apparently there is an issue with their system that automatically puts its delivered. We ordered at 12:13 and food still hasn’t arrived. We had to call the restaurant who informed us there was a power cut earlier and they were trying to catch up. Where I do understand these things happen over two hours for a sandwich is crazy and considering it is a under a 10 minute drive away and still hasn’t arrived even though they said it was out for delivery is pushing it a bit.

Arrived safe and well, different drink but never mind. Thank you

Food was freezing cold. Missing half the ingredients in the sub. Missing cookie too. Very disappointed

Was nice, just forgot to add chipotle sauce so was abit dry and bland

Order didn't turn up. Why advertise you can deliver here if you can't be bothered to.

Awful not even sure they looked at the order, everything cold items missing not made to what we placed, thanks

I placed the order at 6:05. It showed the delivery time 6:45 - 6:50. We then got notified that there was a delay and it will now be delivered at 7:00 - 7:20. The food was finally delivered at 7:21. It took over an hour for us to receive the food. It wasn't a big meal or a big order.

DIDNT EVEN RECIEVE MY ORDER , TRIED TO CALL RESTAURANT BUT NEVER PICKED UP I WANT MY MONEY BACK

Took nearly 2 hours for them to make 3 sandwiches that then turned up cold… but cost me £6 for the pleasure of having it delivered.

missing items so was not happy with subway this time

Still haven't received my food

Why isn’t the spicy Italian on the app!

very late no contact from subway ...we contacted them and said would be another 10-15 mins got £3.00 off but when we opened it there was a drink missing....food was very nice

The delivery was very late which meant the subs and the chicken nacho bites are cold

Absolutely disgusting food was cold and wet. Arrived 2 and half hours after I ordered

Food still not here, 2 hours after I ordered it, despite what website says

waited 2 and a half hours for a simple tuna and lettuce sub and when I got it it had hardly any tuna and was drier then the desert not happy

Over 60mins late. Not impressed at all!

Not only was it extremely late, the hot food was cold.

Great staff, hard working and still smiling

Missing out crisps in the meal deal and turnt up late !

Took over an hour and a half for 2 sandwiches when we live 5 minutes away. Called twice and they said “the system had updated the order as on its way, but the order was not made”. Very poor system there and minimal customer service, no updates on the app and had to call them myself twice or wouldn’t know where the order was or that it’s going to be this delayed. Basically, don’t order if you want something quick (or even within half hour), be prepared for cold food arriving after 90 mins - 2 hou

The food hasn’t been delivered yet

Best experience I’ve had with just eat

After waiting over an hour for our subs the delivery driver left our food on the floor outside the communal door and phoned us saying he tried to buzz. On top of that the restaurant messed up our order and gave us both the wrong bread.

Ordered at 15:45. Arrived at 17:55. Disgraceful

My food hasn’t been delivered ?

food over an hour late and was showing as delivered when nothing arrived.

The delivery was over an hour late

From order to delivery, it took 1hour 45minutes…for a sandwich. Once it finally arrived the bread was stale and the filling was cold and mushy. The delivery driver also rapidly rang my door bell 5 times, which was loud, annoying and completely unnecessary. I am never one to complain, but I think the word ‘abysmal’ for the overall rating of this order is too kind.

not acceptable never ordering from just eat 😡