Based on 747 opinions finded in 4 websites
Based on 747 opinions finded in 4 websites
Nº 524 in 699 in Central Bedfordshire
Nº 14 of 19 Fast food in Central Bedfordshire
CUSTOMERS TALK ABOUT DISHES WITH..paysandwichsaladcheeseOpinions
Food took over an hour to get here.freezing cold also
Summer . 2024-07-31
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All I ordered was a 6 inch and you give yourselves 1hr 15mins to deliver already so what’s the need for it to be 20mins late. I order when I’m hungry by the time delivered cold I am not
Tascha . 2024-07-26
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Took two hours to be delivered
Skye . 2024-07-23
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the delivery guy was so kind! He made me smile today
Genevieve . 2024-07-20
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no caramel sauce, everything cold, and late delivery
Charlie . 2024-07-17
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Very nice delivery guy however seems the last couple of times we’ve ordered they’ve forgot about our sauces even though we pay extra for these. I don’t want to have a refund I want the sauce 🤦♀️🤦♀️🤦♀️
Amelia . 2024-07-16
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The delivery times keep changing ordered 3 hours ago full price
Sarah . 2024-07-14
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Absolutely abysmal service. Phone up after being nearly two hours late and they didn’t apologies. The lady I spoke to hung up on me and when I called again she lied about apologising and ended the call again. Completely unprofessional.
Chris . 2024-07-11
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ordered at 2 and it’s almost 5 when we got the food
poppy . 2024-07-09
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still hasn't arrived ordered at 1:30pm it's now 3.10pm
Amy . 2024-07-09
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Over 2 hours for delivery on a Friday lunch time. No communication from the store. Unfortunately this is a common theme with Subway in Biggleswade. If you’re that busy, hire additional drivers.
Joe . 2024-07-05
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Abysmal. 2.5 hours, no contact made to update me, and when they finally arrived, everything was cold and soggy. Just appalling
Laura . 2024-07-05
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My food is stone cold that I had to warm it up
Becky . 2024-07-05
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took a very long time . Came freezing cold
Summer . 2024-07-04
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Love the sandwiches but don’t be in a hurry if you’re having a delivery. Always up to 2 hours before it arrives. Pity.
Mathew . 2024-06-30
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From time of ordering it took 2 half hours to come out to me after a phone call saying it should be 5 to 10 minutes & saying on the app it had been delivered witch hadn’t it ended up being 30 mins later after that call wasn’t happy for how much you pay out for the food & delivery
Scott . 2024-06-29
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awful experience, will never order again
Ellie . 2024-06-29
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didn't arrive on time can't get through to the store the number isn't recognise
Jo . 2024-06-27
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For once got my order right so I’m super happy and it was soooo tasty
katie . 2024-06-27
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Just get the subway sandwiches. Everything else is a waste of money.
John . 2024-06-26
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What a joke. Lady behind the counter does not seem to like have customers.
Frans Stal . 2024-06-26
MORE AT Google
my food took 2 hours to get here , it then said the order was delivered when it was not and i called the store 5 times with no answer . My food then arrived and it was all cold the fries were freezing cold and weren’t even cooked properly, and my drinks were warm 👎🏼
Mikayla . 2024-06-18
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the food was soggy and cold by the time it got here 😣
Ellie-jane . 2024-06-18
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2 hours for delivery and then items missing. Well done
Chris . 2024-06-11
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I ordered a footling sub and was only sent a 6inch sub
Will . 2024-06-07
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I have never had to wait so long for my food and when the delivery time said it should have arrived, it was 15 minutes later than estimated. The subs and sides were cold and chewy. Only thing that was food to eat were the cookies and crisps! Very disappointed.
Sophia . 2024-06-01
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Nice driver and good quality food
Nacho . 2024-05-28
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I have not received my order…..!!
harpreet . 2024-05-24
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waited an hour and half for food
scarlett . 2024-05-16
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Ordered 2 sandwiches. Told us delivery would be at 12. Delivery came about 20 past. Ordered with crinkle wedges and they were freezing cold on arrival. Sandwiches were fine
Sarah . 2024-05-13
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Food was poor , stale , poor products used , completely disappointed
Danielle . 2024-05-11
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It didn’t get delivered and it is saying it did
Jess . 2024-05-06
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Delivery took a total of 2.5 hours! Called after 2 hours to be told it was now on the way but had about 4 more orders to drop in a different town first… I was getting frustrated but politely asked why it’d taken 2 hours (at the time), to which she explained there was only two drivers on and they were busy. Of course not her fault, but why are Subway accepting these orders, knowing there were only two drivers available to fulfil them!
Melissa . 2024-05-06
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Food was stone cold. Delivery took an age for just 2 items
Thomas . 2024-05-06
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Ordered the food at 14:00 I called them at 16:15 and the food still hadn’t left the store
Curt . 2024-05-05
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Ordered at 2:30pm, estimated delivery showed as 3:45pm. At 4:01pm the screen said “enjoy your food” but I hadn’t received my food yet. I tried calling subway twice through just eat, and it said “the number you have dialled is unrecognisable, please try again”. I made a report to Just Eat, and then at 4:12pm my food finally arrived. Whilst the items were correct, the quality of the food was disappointing. My meatballs, and BMT toasted wraps were stone cold. Love subway but not happy today.
Abbey . 2024-05-05
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Asked for toasted, specifically said that toasted in notes and it’s not. Over 2 hours from order was it delivered. Poor
Jesse . 2024-05-05
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Delivery took 2.5 hours when estimated 1 hour. Toasted subs arrived cold. Very disappointing.
K . 2024-05-04
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staff are rude. took over 70 minutes to deliver 2 sandwiches. food cold. missed dips. the food tasted alright at least. ice cream was melted.
Obama . 2024-05-03
MORE AT Google
Ordered and told of a delay by this time it was already over an hour late
Sally . 2024-05-03
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My order took 2.5 hours to come which is ridiculous as I am working so it fell out of my lunch break, plus it is only one sandwich being made and the restaurant in question is 10-14 mins away.
Elena . 2024-05-02
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Delivery was an hour late, hot food was cold and the bread was not toasted. Denied a refund when the quality of the entire experience was abysmal. Atrocious service - not ordering again.
Taylor . 2024-04-28
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over 30mins late so it was cold
sam . 2024-04-28
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Scary Subway! Won’t be back here again! Large woman was screaming across the shop swearing and being extremely unprofessional. Two boys fell victim to it unfortunately. Seemed very volatile the woman did. How hard is it to make a sandwich!
Samuel Pierrè . 2024-04-27
MORE AT Google
Food was fine but delivery time was almost two hours? I just can’t wrap my head around how it can take that long for a sandwich and a salad
Caz . 2024-04-19
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Delivery time always seems to be an issue when I’ve ordered from the Biggleswade Subway. By the time the food arrives, it’s cold and stale.
Rebecca . 2024-04-18
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Food arrived on time but took a long time to arrive and when it came all the food was stone cold.
Ewan . 2024-04-09
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Not sure why it takes over an hour to make a sandwich and deliver it but otherwise nice food, still warm.
Alban . 2024-03-31
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I paid £6.50 for delivery that took 2hours. To the point where my toasted sub came cold
Sarah . 2024-03-30
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I’ve still not received my food
Kadie . 2024-03-30
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Cannot comment on food quality as still not here even though it states that it is, apparently there is an issue with their system that automatically puts its delivered. We ordered at 12:13 and food still hasn’t arrived. We had to call the restaurant who informed us there was a power cut earlier and they were trying to catch up. Where I do understand these things happen over two hours for a sandwich is crazy and considering it is a under a 10 minute drive away and still hasn’t arrived even though they said it was out for delivery is pushing it a bit.
Heather . 2024-03-29
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Arrived safe and well, different drink but never mind. Thank you
Carly . 2024-03-28
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Food was freezing cold. Missing half the ingredients in the sub. Missing cookie too. Very disappointed
Naomi . 2024-03-24
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Was nice, just forgot to add chipotle sauce so was abit dry and bland
Olly . 2024-03-17
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Order didn't turn up. Why advertise you can deliver here if you can't be bothered to.
Mark . 2024-03-15
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Awful not even sure they looked at the order, everything cold items missing not made to what we placed, thanks
Allan Kelly . 2024-03-13
MORE AT Google
I placed the order at 6:05. It showed the delivery time 6:45 - 6:50. We then got notified that there was a delay and it will now be delivered at 7:00 - 7:20. The food was finally delivered at 7:21. It took over an hour for us to receive the food. It wasn't a big meal or a big order.
Katie . 2024-03-05
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Took nearly 2 hours for them to make 3 sandwiches that then turned up cold… but cost me £6 for the pleasure of having it delivered.
Mike . 2024-03-02
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missing items so was not happy with subway this time
sam . 2024-03-02
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DIDNT EVEN RECIEVE MY ORDER , TRIED TO CALL RESTAURANT BUT NEVER PICKED UP I WANT MY MONEY BACK
Raevn . 2024-03-02
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Still haven't received my food
Robert . 2024-03-01
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Why isn’t the spicy Italian on the app!
Chris . 2024-02-29
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very late no contact from subway ...we contacted them and said would be another 10-15 mins got £3.00 off but when we opened it there was a drink missing....food was very nice
Linda . 2024-02-28
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Food still not here, 2 hours after I ordered it, despite what website says
John . 2024-02-24
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Absolutely disgusting food was cold and wet. Arrived 2 and half hours after I ordered
Frankie . 2024-02-24
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The delivery was very late which meant the subs and the chicken nacho bites are cold
Scarlett . 2024-02-24
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Great staff, hard working and still smiling
Ally . 2024-02-21
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Over 60mins late. Not impressed at all!
Lloyd . 2024-02-21
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Not only was it extremely late, the hot food was cold.
Kerri . 2024-02-21
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waited 2 and a half hours for a simple tuna and lettuce sub and when I got it it had hardly any tuna and was drier then the desert not happy
Phoebe . 2024-02-21
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Missing out crisps in the meal deal and turnt up late !
Lauren . 2024-02-18
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Took over an hour and a half for 2 sandwiches when we live 5 minutes away. Called twice and they said “the system had updated the order as on its way, but the order was not made”. Very poor system there and minimal customer service, no updates on the app and had to call them myself twice or wouldn’t know where the order was or that it’s going to be this delayed. Basically, don’t order if you want something quick (or even within half hour), be prepared for cold food arriving after 90 mins - 2 hou
ikky . 2024-02-17
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The food hasn’t been delivered yet
Muhammad . 2024-02-15
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Best experience I’ve had with just eat
Olly . 2024-02-11
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After waiting over an hour for our subs the delivery driver left our food on the floor outside the communal door and phoned us saying he tried to buzz. On top of that the restaurant messed up our order and gave us both the wrong bread.
Alex . 2024-02-11
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Ordered at 15:45. Arrived at 17:55. Disgraceful
george . 2024-02-10
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food over an hour late and was showing as delivered when nothing arrived.
alex . 2024-02-09
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From order to delivery, it took 1hour 45minutes…for a sandwich. Once it finally arrived the bread was stale and the filling was cold and mushy. The delivery driver also rapidly rang my door bell 5 times, which was loud, annoying and completely unnecessary. I am never one to complain, but I think the word ‘abysmal’ for the overall rating of this order is too kind.
Rebecca . 2024-02-09
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My food hasn’t been delivered ?
Reece . 2024-02-09
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The delivery was over an hour late
Charlene . 2024-02-09
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not acceptable never ordering from just eat 😡
Kayleigh . 2024-02-09
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Said it’s been delivered but not here yet
Louise . 2024-02-03
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Half of the filling was missing. Phoned up no answer.
Deborah . 2024-02-03
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Ordered nearly 2 hours before the food arrive. Turned up cold and missing items
Chloe . 2024-02-03
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My food is still not here , it’s a 5 minute drive yet my foods taken over an hour
Dean . 2024-02-03
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Took ages to deliver and wasn’t delivered properly
Tom . 2024-02-02
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Went for the "new" stacks bacon and cheese melt, and I must say it was exceptionally good and very well prepared, so what went wrong! The wait!! It wasn't overly busy, so I don't quite understand why it took so long, plenty of staff, so not that! So maybe the facilities where, (excuse the pun) sub standard, they need a bigger melt machine!!! But that said, it was definitely worth the wait
David Cook . 2024-02-01
MORE AT Google
The guy who delivered it was very pleasant but was missing the ice cream - upset little boy now and food was cold. Need to give the driver better storage for the food.
Lucille . 2024-02-01
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Good very nice hash brown hot only down fall was to much sauce in my roll and missed my cookie but mistakes happen
Emma . 2024-01-23
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over £29 , for 2 meal subway that was cold and took over an hour to be made and delivered, I won't use them again.
John . 2024-01-20
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Very late and very cold was able to eat it
Alfie . 2024-01-19
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was delivered missing a sub called them and they sent it took about an hour
Isobelle . 2024-01-15
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Young male behind the counter and tall lady with dark hair, honestly so rude. Not a hello, a smile, a thank you, enjoy your food, nothing. Just “what do you want in your sandwich”, advised I was sitting in and not to pack in a bag or anything, totally ignored what I said and proceeded to put in a bag. This branch used to be fantastic with customers, I feel like a lot of the friendlier staff have left. However, today’s visit has left a sour taste in my mouth. I do understand they must be inundated with online orders as well. However, I was the only customer in the shop at the time, there was no queue and my order was a simple one. Don’t get me wrong, if I was a rude member of the public then I wouldn’t blame them for the lack of service as I know retail can be awful. Not expecting a full blown conversation or performance, just a hello and a thank you would have made the visit totally different. It would be a good idea to perhaps retrain the staff on their customer service. On the plus side, my sandwich was lovely.
A H . 2024-01-13
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Excellent service. Food was great. Delivery man was very kind as I was too poorly to come down stairs.
Genevieve . 2024-01-13
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Dylan is the best sandwich maker!!!
Michal Palus . 2024-01-06
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The subs were good however the sides came cold and chewy this was probably due to the long waiting times and delivery being abit late.
Kai . 2024-01-05
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Everything was stone cold not even a tiny bit warm
Megan . 2024-01-02
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Food was cold and the bread was rock solid also extremely late
Harrison . 2024-01-02
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Ordered food online, waited for food as the order was accepted - After 2hours of waiting I find out the restaurant is not even open, no idea why just eat showed this store as open and available to deliver! Took my money and never received anything!
Chloe . 2024-01-01
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Ordered on a bank holiday, order got accepted waited for well over delivery time to find out online that the subway was actually closed. You shouldn’t be able to place an order and take money when the shop isn’t even open. Won’t be ordering again. Complained to just eat waiting to hear back about a full refund.
Ben . 2024-01-01
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