Subway in South Somerset

Subway is always amazing and have been great to all of PureGym Yeovil Houndarone retail Park Staff and the members. In addition to this we have been teaming up with Subway for Member Benefits Events - and they have always supported the Gym’s events. Thank you Subway

Friendly staff, had a breakfast bap that was OK.

Food was ok, employees didn't speak much English. Choosing to talk to each other in their own language.

Staff are always polite and been in a few times and haven't had any issues with the food. Place is always clean and food always tastes great!

Ordered food on the Just eat App, had a notification 20 minutes later telling us our food was ready, it was then another hour before it was delivered! Not fresh, not tasty and the restaurant were useless. Not helpful at all. Do not order from here!!

Probably the subway with the least filling I've ever had. Not great value at all. And the server looked like he would rather be anywhere else but working in subway. Visited this one as theres not a lot of food establishments open on a Sunday evening when travelling but we won't be using this Subway again. Asked for a couple of hot drinks to make a meal deal but because they were closing in 30 minutes or so they has shut off the drinks machine and weren't doing hot drinks! If they open until 8 pm Sunday they should serve food and drinks until 8pm . Especially as it wasn't busy - we were the only customers so it wasn't as if they were rushed off their feet making sandwiches. Very disappointing.

Amazon staff that support local businesses. We couldn’t recommend them any more! We have had subway at PureGym Yeovil and they do phenomenal work.

It was lovely to visit today Fast service fresh food

Very good experience. Staff is very friendly and helpful. Good quality of food. 👍🏻

My experience is really good. Plenty of place for parking and the quality of food is good. Moreover, service of staff is too good

on the door and online this place states they open at 07:00 on a Monday. Well I was here at 07:30 today 22/04/24 and the doors were still locked and no sign of anyone inside. I’ve had a long road trip from Wales and was looking forward to my breakfast well I left empty handed and waited 10 minutes and still no sign of it opening! Very dissapointing

On entering the store I noticed the seating area every hectic, dirty and uninviting and the limited booths taken up by staff. While ordering at lunch time I expected to wait to be served as the standard lunchtime rush. Luckily enough the service wasn’t too slow but delayed due to training new staff. I ordered a Salad bowl ( as I was extremely impressed with the few I had in Poole over the last couple weeks). I wasn’t asked if I wanted the meat warmed and had to stop the staff before she put it into the bowl cold, she seems annoyed but warmed the meat for me and I moved to the salad station. The first member of staff had put a very small handful of lettuce into the bowl before warming the meat and when I asked for lettuce I was told there is already some in there, (you would have had more in a 6inch than what was in the bowl) after asking for more lettuce I was give another very small pinch of lettuce. The remaining toppings were placed neatly over the lettuce and meat and sauce was added. On getting back to work and opening my salad bowl I realised it was just about half way full, with very little chicken and over all a very sad looking lunch and definitely not worth £5 I paid for a whole lunch, more like a side salad. Yes the staff were friendly enough but I’m definitely not impressed with the food and wouldn’t want to eat in if I went back.

Waited for 15 minutes to get served, then left. A week in the nick would have gone quicker! One lad in there on his own serving, not his fault, but management clearly need sacking. Crossed the road and got served in KFC in less than 2 minutes

Waited 2 fken hours for a sandwich and a cookie, came warm but the cookie turned into icecream for some reason… Had to ring up the establishment after an hour and a half to remind them to leave subway and deliver my late food. No apology whatsoever for the wait, very disappointed. Ordered from Burger king, giving subway a 1hr 45 min headstart, and burger king came first (burger king has a 20-45 min wait, compared to the subway, with a supposed 20 min wait on deliveroo)

The store run under new management. Have improved massively, customers service great, food delicious. Highly recommend to visit this store.

Enjoyed my Pesto chicken sub coffee and cookies.

Last review was a 1 star. Recently taken over, tried it again. Have to say what an improvement! The guy making the sandwiches actually took time and effort to make sure it was right, looked appetising, tasted lovely. All staff friendly, definite change from old owners.

Excellent service , polite, efficient and everything fresh. Really tasty...

Terrible delivery. Avoid on Deliveroo.

Great new options available. All food made well. Staff are very friendly. Nice and clean.

Hands down the best subway experience today. Ben, the young man who served me was friendly, passionate about his service and made a super sub. If subway management read these reviews, I would strongly suggest rewarding Ben for his great customer service skills.

Great to know they do a gluten free bread!!!

Stupid tw@s took 3 hours to get to our house the orders where wrong and theflippinb nachos were burnt

Most of the options were unavailable, every item on the menu was followed with, sorry we don’t have any um, onions, would you like something else, when asked what else, it was just lettuce and lettuce not good when the prices have increased and there’s no discount for missing half the food.. Arrived seeing, New management signs everywhere, it’s only 2pm on Saturday, unless they close at 2:15, maybe change the management back! Update: Tried again on the 17th Dec, service was terrible still, missing half the filling I asked for, please give this place new management! It’s convenient and absolutely useless! Lowered original score as reflection of service since first visit! Spot the Lettuce, Onion, Pepper, Olives and Sauce in the photo.. Hint: they all went in the bin on the counter as it was being wrapped, before it was served out! Thanks! Also the place is always filthy, there are crumbs and wrappers all over, I will never eat here again!

Had to give 1 star but would have given no stars

What a shambles 20 minutes waiting with two people in front,staff could understand or actually care about the service,one lady doing the salad just pointed, completely mixed up the orders,no apologies just an excuse it's the lady's first day,as we walked out staff continued to shout across the room,avoid this place its disgraceful

I fully respect the young man making my sandwich it was so obvious it was his first day but the manager or the boss at the time was a knob talking to a customer eating his sandwich who I believe to have worked or still works at the subway not helping the new member of staff leading to my sandwich being under par to usual I put no blame on anyone but the manager I didn't catch his name but was tall round build seemed to have not a care in the world talking about closing early.

Great sarnies, delicious cookies, helpful staff. Toilets. Easy parking.

The food was good. I tried a new toasty. Shame the wait took 20 mins.

Dirty tables and floors, we couldn't have what we wanted as out of stock, Supposed to be under new management, they defo need to pull their finger out and get it all sorted.

I can’t believe it. Left PureGym to walk back to my car, the store manager and two employees stood out the back of the subway telling me to put trousers on. Shouting it across to me. GOBSMACKED. I do not know these people nor do I want to be hurled abuse at when leaving the gym when they don’t look like they’ve seen a gym a day in their lives!!!

Very good food and very helpful staff good value for money

Fresh and clean store. Great customer experience. Jamie and team really do have an amazing customer service

We used to hate this subway but we tried it out today and I think it’s a new manger but the staff was lovely and a good laugh

The service is almost non existent and food is Jank wouldn't recommend at all keep your money

Firstly I was waiting to be served and the staff present didn't even acknowledge me! When she finally did she was very blunt which I found quite rude... Ordered my sandwich and asked for it to be heated meanwhile a number of other customers arrived and ordered, My food was left on the counter for 5 minutes possibly more while I waited for someone to come to the salad section as no one was there! (Atleast another two members of staff doing absolutely nothing) When I did get my meal it was stone cold. Very upsetting visit! Won't be eating here again.

This place is really not clean! The toilet reeks, the cashier couldn't remember nor believe what I ordered since they were the one who made it until I opened up myself.

Rude staff especially the young woman behind the payment said point blank that I can't have 12 cookies even though thare was 12 available and the when I asked for a bag it was thrown at me. Stay away

Terrible service. Prices had apparently gone up despite posters saying original price. They didn't have a clue what they were doing.

Ordered from Just eat, food got delivered elsewhere and when I called to let them know they asked to call me back in a minute which they never did, eventually our food arrived and it was stone cold and missing items. No one answers the phone and food quality was terrible. Very disappointed with this subway especially as the others in Yeovil usually are quite good. Do not go to this one!

Used to be ok but they don't seem to care anymore.

The driver delivered the wrong food but the staff were so lovely even during all of the stress. Top team, they deserve kudos. Dine in rather than order it on uber.

shocking have ordered 2 times now and each time got my order completely wrong; ordered a steaks and cheese got a ham and meat ball with wrong sauce second time everything was complete wrong

Cold, untoasted, rude driverS and mixed orders.

I think that this has got to be the worst subway I have visited. As soon as you walk through the door the tables are filthy and food all over the floor. The food was not bad, nobody ever moans at an overfilled sandwich but this was extreme and waaay to much sauce so picked at it which was a shame. 2 boiling hot coffees given to me with no lid and then spilt was not ideal. There was no napkins to clean this up either. The place was very busy and understaffed. All the servers were very young and need some support in their.

I’ve called 7 times to try and ask for my sub to be toasted because there is no option on uber eats and no one is answering the phone. top notch service right there! 👎🏻👎🏻

Filthy, server licking his fingers whilst serving food! Rude staff .

The problem about having no fluent English speaking staff is that it's hard to order what you want and you have to settle for what you can get. This was an awkward horrible experience, plus the drinks machine doesn't work and there are no napkins. Avoid this place buying a sandwich shouldn't be so bloody tough.

I was served by the most hideous manager there is! she was absolutely vile woman who once realised she made lots of mistakes tried accusing me of wanting free food when products they don’t have in stock they should let the customers know instead of using what they feel is an alternative!! This vile human even tried getting a customers to call the police because I was questioning her ability to source and make a sandwich to my specification the way I would like to eat it instead she did it her way!! Disgusting never entering that place again This vile woman works in Yeovil

Terrible service, the person making the sub couldn't really talk English was too busy speaking to other employees, there were multiple fly's where the meats and sub are prepared, I asked for sub to be toasted but was cold again by the I paid for it, didn't get the correct change, just terrible service in general, won't be returning

Popped in around 5:45 and I was met with happy to help, friendly staff who got to work on my order, which I enjoyed greatly! Pleasant staff, clean store and good parking. I’ve been in a few subways and this one beats a lot of them, good job guys and girls :)

They was so rude to customers and rubbish with there food and left food with fly around area

On a busy Saturday, only 2 staff members were on shift. Queue was around 45 minutes, place was unclean. I wanted a subway sandwich, I got to the till and saw cross contamination such as the same gloves worn to touch meat, phones, till, salad, bread, tablets. I didn’t have the sandwich due to my dietary preference. They didn’t have food in stock, then I was going to get cookies but their were flies on them. I understand it was understaffed but the standards were poor, the manager should have been better prepared.

Wouldn't normally complain about a Subway, as I feel like you know what you're getting but have honestly had the worst one of my life at this branch. The staff are so slow, waiting times are well over 25 minutes and they literally throw the subs together, don't toast the subs properly so they're basically chilled and are incapable of cutting bread so it just falls apart when you eat it. I feel like it takes a lot to complain about a Subway, but just go to the one in town, this one really is not worth the (inevitable) wait.

It's just about ok, I remember being able to get a sandwich from subway in a few minutes, now there's always a queue, popularity or disinterested staff? I believe the latter, there's also significant effort to upsell, do you want a drink, do you want crisps, do you want a cookie? No, I just want a sandwich, I'd order those things if I wanted them. It must be tiresome having to continually ask people the same question and receive the same answer over and over, which possibly explains the disinterest the staff exude.

Wasn't impressed with my sub. Bread was too toasted with the crust falling off everywhere, meat was all hunked in the corner so either had a bite of meat or salad, sauce was only in one section, hair from workers not tied up and lettuce was horrid colour and taste.

Food very good but amenities always very dirty tables coverd with food waste never appear to clean the tables. This isn't the first time I have noticed this.

Asked for 2 different subs, 1 nacho chicken 6" and a teriyaki 12". Women started my order then disappeared to the till to serve yet was a man who was there doing nothing. The man came back and asked what I wanted and I explained had to repeat myself 4 times and did not understand me. The nacho chicken they were going to put in a box rather than a sub and my teriyaki chicken never had any sauce just plain chicken, I asked 3 times for normal cheese with added grated and again he just put double grated. The salad I asked for had to repeat several times whilst pointing put and portion size was pathetic untill I asked for more. Yes I used to work at subway so I know how things should been done etc. Then my sub wasn't cut in half and the salad was sitting on top on the sub rather than in also he took out the speed oven with 22 seconds left to cook so the cheese wasnt even melted neither toasted the sub. Worse experience ever in this shop, nobody spoke to me other than the lady at the till. Serouisly need someone who knows how to make a sub in there for sure and the speed of the staff are ridiculously slow.

This outlet is one of the better ones, usually clean and tidy with good staff. My only complaint was that the soft drink machine was broken yesterday.

Very poor experience with rude staff. Average food with a lack of experience

Ordered couple footlong sandwiches. Both were crushed, just like if someone has sat on it. Couple 6inches were in boxes and other footlong was in paper. Out of my sandwich I got a different bread, I got mayo instead of bbq sauce, I got lots of olives that I didn’t ask for as I actually don’t like olives and missing jalapeños. So basically a different sandwich altogether. We have ordered there before and never had any problems so just not sure what happened this time. Very disappointing 😕

Visited for the first time in a while today, and it was a disappointing experience. Staff didn't seem clear on the menu and the sub was hastily and poorly put together despite there being no queue. I do hope things improve next time!

My partner and I were hungry, I wished we'd gone elsewhere, ordered our food was very hungry so was looking forward to eating everything we got, 2 6-inch subs, a wrap, some nachos, cookies and hashbrowns, both subs and wrap were missing the cheese and lukewarm but it was okay, wrap was good but 5 of the cookies were missing, my partner went back in and the staff were very rude, all nachos were stuck to the paper and we couldnt scrape the paper off so was a waste. Safe to say never going back to this subway again.

Had a lovely visit last Friday. A nice young man and a sweet girl served me and it was one of the best visits in a while. The food was delicious, the young girl greeted me with a smile and the boy made jokes to me and my husband. Definitely will visit again

Food was horrible and took so long the hot rolls went cold sat on the till

Food was good and service was good shame about your delivery person no hygiene at went to the toilet after him pee all over seat and on the back of the seat didn't flush toilet did Not wash his hand he needs training on hygiene i.e.washing hand and not wee over seat could not believe when I went in

Disgusting toilets. Restaurant was quiet and plenty of staff on. No excuse for neglecting the cleanliness of the toilets.

Always very consistent standards and enjoyable food

Used Click and Collect, worked really well. The food was fine it's a subway.

Customer service was alright, sandwich which was burned tho for £8 was not worth it

It can be a nice give it a try depends on who the staff is

Nice sub service was good thanks

Store process is a mess. Guys behind the counter trying to serve walk in customers and satisfy call in orders at the same time leaving you to be ignored at the counter for quite a while, I went in there for fast food and didn't get it. I haven't been in a subway for ages and I think it may be ages before I return.

I rarely look at people's name tags to be honest. But "Cam" you are a real one. Absolute gentleman and always kind and polite when serving. I was having a rather rubbish day and you turned it around.

Friendliest staff of any Subway I’ve visited and very quick service despite the store being busy.

Service was ok but when l went back to purchase more l wasn't able to get any service,staff was put back.No bell or means to get attention available

All ok, just sort the blummin door out

good service good food totally enjoyable.

Staff don't listen... But otherwise adequate

Very slow service, table's were dirty and people were grabbing table's before ordering also people weren't social distancing!!!!!!

To much choice, great for a sandwich

Truly awful place with rude staff, no hand gel and generally quite dirty.

Lovely soft bread and delicious food

Over charged. Make sure if you have several meal deals to keep them all sperate. Food was ok

Very very slow service 5 people behind the counter, one with no gloves on he was told then went on and burnt the cheese. Lot move training needed. Off to Tesco next time

If I could give 0 stars I would. Staff seem like they're just there for a social gathering messing around. Threw salad onto the sub knocked over the sauce bottle, which then spilled into the other ingredients. Staff member just laughed and said "sod it". No choices left all bread options had depleted just generally a complete mess. Place should be shut down and never opened again.

Once again they having problems with card machine so cash only,the same issue they had a month ago, four people turned away because of that. How much this new card machine cost surely less than loosing customers....

I was disappointed with the quantity of filling ! I had two smears of tuna mayonnaise quite a lot of lettuce two bits of cucumber and one piece of tomato and I had to ask for some extra red onion. Having paid £8 for two rolls it didn't represent good value for money. Sorry won't be visiting you again. Also I'm glad I didn't have to stand outside in the rain waiting for my turn, like some !!!!!

Very safety aware, no more than 6 people allowed in, great choice of bread and toppings. Space to eat outsidw^.

Great food but slow service would come back but they need to serve you quicker :)

Phones lines are apsolute hideous, 20 missed calls 2 hours later still no order

The person who served me did not know there was more than one coffee served there, so had to be told there was flat white latte plus others by the lady working with him, unbelievable

I love subway in general and wont stop going there, as the one in Shepton Mallet is amazing, but this one is poor. The staff are so rude! I've been here several times, each time as poor as the last but being vegan, I don't have a lot of choice in food/take away food. Staff are rude, they tut when you ask for vegan cheese. One of them was incredibly rude and snapped at the lady I support, who has learning disabilities, she was simply asking a member of staff to repeat themselves. When they had reluctantly repeated themselves, they had made their customer feel upset and small, they then proceeded to slam the salad pot on the side and tutted (I've never felt like leaving poor feedback till now, it's happened one to many times, there's no excuse for such poor service). They are not just rude, there is no time or attention that goes into there food either, it's simply just thrown in a sub or roll, I understand that they are busy but there is a certain standard that other subways have always upheld and this is the only one where I have had a bad experience, repeatedly. I'm hoping the one above Tesco's will survive after covid because I will not step foot inside this one if it does. I expect more from Subway and I know it is mostly just the staff team that is letting this store down, as the one above Tesco's in town, used to be amazing. They argue with each other in front of customers, especially the guy who does the delivery ordered he is rude and I've seen him twice now, shout at the staff that work in there and ask them to hurry up. Its very poor and I feel I need to let everyone know, simply because I don't want someone leaving the store in these vulnerable times, feeling like they've done something wrong. This store needs better management! VERY DISSAPOINTED is an understatement!

2 sandwiches took an hour and 40 minutes to delivery. Not worth it.

Ordered for delivery. Sandwich turned up with no filling, just bread and salad. I paid £14 for 2 pieces of bread and lettuce. Tried to call for 45 minutes, with no answer. Save yourself the time, money and stress. Don't bother.

Amazing customer service 👏 👌 The worker named Ania is very sweet and polite and is one of the best workers I had ordered from . Thank you for great time 💛

Called in to get a takeaway coffee. All Covid safe. Staff were smart and welcoming.

Shocking attitude to a massively messed up order. Just because it's Just Eat doesn't mean the standards have to be so hugely low. Staff couldn't be bothered, unprofessional and lazy.

Good quality quick food fills a gap 👌

Very helpful staff nice and polite I'd give it 1000/10 if I could