KFC in South Somerset

This is the second time that this restaurant didn’t get the order right. Missing drinks, gravy and the correct dips!! Fortunately got a refund from Uber :-)

Twice ordered using the app and twice had issues. Turns out that when ordering via the app, you are asked if you would like to make a donation the KFC charity (or whatever) I choose 'no' and complete my order, then upon arrival at the restaurant, I find they haven't received my order... Turns out the app has made a donation to the charity but it doesn't tally with my purchase (because I didn't make the donation). Transaction ends up in a tiz, KFC staff.stand there and scratch their heads and I end up waiting another 15 minutes for my takeaway. Safe to say, the Yeovil branch is not a 'fast food' restaurant, nor is it clean and tidy. Bins overflowing, tables with food and rubbish left behind (because customers couldn't put their rubbish in the bins that were overflowing)... don't get me.wrong, I, and my family enjoy a KFC but every time we use the Yeovil restaurant, it's a hassle, a mess and an experience that invokes complaint to their customer services team.

Food is pretty good but super slow service

A waste of time REALLY. Didn’t know how the drive thru worked so we had to wait for help. Till he got to order food, we got our food and looked and saw that the chicken DID NOT look the same as it showed on the board. Very small. Tasted alright but not good. Drink was okay ish but also had a taste of alcohol in it. There were teen boys in there, flipping stank like your next to a bin. This place is alright but I wouldn’t be surprised that it isn’t close to a 4 star.

The food took quite a long time to come, and when it was dumped on the counter the server neglected to say that they were going to get the ice cream that was part of the order. They appeared to just walk away, and when I pointed out that the ice cream was missing I got an abrupt answer that apparently I should have known the answer to. The atmosphere was as if we (the customers) were a nuisance.

Haven't been for a while. Service was good and it was very clean but unfortunately the chicken was rather greasy.

Didn’t include the Pepsi max OR chips that I paid extra for

Food fine delivery over an hour late

The delivery took over 2.5 hours, after refusing delivery, customer services hung up on me. Terrible service!

Absolute shambles tonight in the drive thru. People waiting out in the car park fir their food for over 25 minutes. One customer went in and asked for a refund and the staff member he spoke with was very rude. Eventually the manager came and gave the refund. Whilst I was still waiting, other customers came in from the car park to complain. I was told by a staff member whilst I was ordering, that they had no sundaes however inside the restaurant People were receiving theirs. I told another member of staff that I had been lied to which is not acceptable. Got home only to find that the chicken in my twister wrap was burnt !! Not good at all

Ordered at 19.15 estimated delivery time kept creeping up . After not receiving order or not getting a answer from the stores phone. I went up to the store at 9.15 to complain and magically my order was ready. Absolute joke .

Food took an hour and a half to arrive despite when ordering given a 20 minute timescale. When food arrived it the chips were cold and soggy and the chicken was also cold and dry. Appreciation to the courier who stayed at the restaurant for over an hour waiting for the delivery

Order was cold, missing x2 chips, corn on the cob, and x2 fillets.

Great that you brought back the double down, not so great I only got a chance to buy it a few times before it's being stopped again. Not a good move. Poor strategy there. Still love the chicken though, keep up the good work guys.

Beautiful food, at a good price. Friendly and helpful staff. Whole family enjoyed it

Very good food.... But u need to wait more than 10-15 minutes for your food

was over an hour late and freezing cold

Last 4 orders 2 incorrect. A meal = burger, chips and drink is that so hard. Recommend everyone to check their order before you leave.

I'd appreciate you updating your phone number or pay the bill because I've had an issue and it can't be resolved

half the order was missing, tried ringing (20mins) engaged all the time, had to go to restaurant to sort it out, only one member of staff interested, if it was not for delivery driver who backed me up don't think I'd got anywhere, staff need to be more careful when doing orders (£30+) plus missing. this is not the first time this has happened, there was also 2 others there with same problems, get it sorted KFC

Awful, 2 lots of chips from the 3 meals weren’t there, 2 wrong drinks when I should’ve had 3, wrong wrap, no corn on the cob

This Yeovil KFC staff in collection point was so rude,

Entered drive throu. New speaker was so quite couldn't hear anything that was being said. Paid for food then told to park up. Parked up and waited. Food arrived. Presumed it was all there..... That was a big mistake on our part thinking they'd actually get a complete order right for once... Children's meals had no chips.... This outlet need a serious staff/management shake up and much better quality control checks... DONT WASTE YOU TIME HOING TO THIS STOR MAKE THE DRIVE TO WINCANTON MUCH BETTER STORE....

Chicken arrived hot and crispy, fries were not so great as the portion size was tiny and were a little limp & lukewarm.

Everything but the Popcorn Chicken was delivered, not happy about that. Probably won't order takeaway KFC if this happens again.

Sent wrong order, trying to get refund, dogs had a good meal though

Order never arrived and no communication was made.

no drink with meal. this is the second time this has happened.

almost half the order was missing and the chicken looked and tasted very weird.

Missing Items not from Restaurant but from driver pocketing 2x Pepsi Max coleslaw and beans from my order KFC Themselves were great as they gave me the correct missing items

Tasty and hot taste asI remember KFC.

Food ruined for son as gravy and popcorn forgot and was cold

Use this service a lot as I'm doing 15 hour shifts and want something hot.

Took 90minutes to arrive and the food was all cold. Won’t be ordering again

Items missing from the order. Called the restaurant and they refused to send it out. Terrible service

Nothing has changed since the lockdown for a few months.

I order here frequently and they often forget at least one item from the order. If going here, make sure to order in store and check the order thoroughly when it’s handed to you. Very poor service

It's KFC Yeovil is better than it was

it was a bit delayed but it was pretty good 👍

This meal was ordered at about 7pm for my bed bound wife as a treat. we have always had prompt and on time delivery, this did not arrive until just after 9pm at which point my wife was so tired she only ate a small amount before going to sleep hungry. Not happy at all.

Over 2 hours late . What a joke . No communication . Absolute disgrace

Delivery was slightly delayed. Order was missing an entire meal and the other meal was wrong and missing items.

food was cold and took over an hour and 30 minutes to arrive

Delivery time was over an hour late. The estimate time just kept changing when it got to the original delivery time. Waited over 2hrs and couldn’t get hold of the store to see how the progress was going. Defiantly won’t be ordering from there again.

Some of our order was missing and replaced with an item we didn’t order

The order was continually being delayed. We placed the order at 7.05 and it arrived at 9.50. There was no way to communicate at all or cancel or anything! Highly dissatisfied and not impressed. I should have a refund. I had to drove to the restaurant and complain after 2 hours. Took them a while to find the order and still 45 mins to get it too me

food is awful half of the food is missing and rest of the food they didn’t make properly avoid the place

Uber eats delivery was fine. I tipped the driver and paid for priority delivery. But chicken and burger were cold and chips and gravy were missing.

what's going on with KFC. They sent incorrect stuff last time I ordered and today there's only about 10 chips in the bag

Overall good however frequently misses a few items in the order or gets something different than the order you place. Chicken is not always quality consistent some times over fried on the outside.

Food is pretty good, not always completely clean but overall not bad

Awful food. over cooked, soggy and cold!

chicken was over cooked and a little pink also cold! the ten chips were also cold. vee disappointed

Brilliant since youve started the four digit code to accept the food. Very reasonably and something to look forward to during a long shift!! Thankbyou very much, Pip Baker xx

not happy. sent the wrong drinks. I asked for cans of tango and received fruit juice which I don't even like. also sent ketchup as no BBQ sauce left. i would rather have hard garlic dip as got wholemeal bottle of ketchup here

Couldn’t fault it. Thank you very much indeed.

The delivery man is really kind, nice and responsible w my orders. Bless you. Cheers! 🙏🏼

when ordering it said it would be delivered within 30 minutes nearly an hour and a half later the food was delivered and it was barely warm.

time change like 10 times after an hour after delivery slot we did pick it up ourself, that's a joke

KFC was cold soggy and far from freshly cooked.

Long wait just to also receive the wrong order

My order just arrived from Uber eats half of my order missing and no answer from the restaurant just take the money that’s their only interest…. Give it a miss..!!!!!

Delivery time kept changing and then when it did finally arrive it was all cold. Will never order KFC again!!

Anytime I order here the driver is always at the restaurant and the place takes an additional 20 minutes just to get the food done...

Now you've introduced this four number code it means that people will get their food and not worry about it being delivered elsewhere.

Apparently it’s had a refurb !!! If health and safety walked in they would have a field day.. floor was sticky to walk on, bins for customers use overflowing at one stage until a staff member decided to use the edge of a tray to ram the waste in a bit more, then this didn’t work so the said member of staff pulled out some of the cartons and went outside to the waste bin by front door and rammed the items in.. all very well but as soon as she came in the seagulls pulled out the garbage which they must have done earlier looking at the rubbish on the ground round it… then our food was declared ready… the chicken burger I requested minus the lettuce came and was literally a dry bun and a manky piece of chicken (not cold but neither was it hot) a very small bag of some sort of chips which were not at all tasty. My husband had a 2 piece meal, when I say 2 piece it was more like 1 piece cut in half and a similar bag of chip things which were cold, chicken was very dry and the famous coating was replaced by something indescribable making us think it had come from Icelands across the car park… we would have complained but a guy sat on a table across from us with his family tried that twice and got a few shrugs and a bag of food to compensate which he opened then left on the table and he and his family walked out… all in all not good in fact it was a terrible experience so won’t be going back… not good for a legend that was Kentucky Fried Chicken.

Should have checked my order before I left but they forgot to put the chips in the meal I ordered 🙄 . They also messed up the chaps order in front of me 🤷‍♂️.

30 minute wait for a bucket from the drive through.

Loved it Nice hot and freshly cooked.

One person serving at the counter, rubbish piled up out of the bins and all over the tables. The floor is so covered in grease that it’s hard to walk without slipping. Since the recent refit this store has massively gone downhill.

my food is cold. not happy at all. i hope I am getting a refund asap

Tasty as always, slight hiccup in our order. They were quick to rectify it.

My food was cold. My order should arrive at 3pm but arrived around 3:45…

My order was for 17.20. I received it at 18.46

the time got pushed back for over and hour and i attempted to contact the restaurant over 30 times and the phone was always ‘occupied’ and my friend tried 47 times absolutely appalling.

My food was a hashbrown and put me of my food

Ordered at 5:40pm, not delivered until 7:59pm.

Just don’t bother you’ll only regret it!! Love KFC loads of really great KFC outlet but Yeovil has to be one of if not the worst. Absolutely hopeless in every way.

Moved the order point on drive through with inadequate signage so car after car now misses the point and at order window gets told to drive back round and look for some obscure red box to shout at… creating a massive queue! Useless….

Fries we're missing......never again.

Surprised to get food from kfc on time and everything I actually did order!

My food has not been delivered!!! Where is it?!

I ordered a Colonel's Meal, 3pc, and i got a bag of hot wings in stead, which i cant eat. I rang the shop 3 times and every time no answer

Just eat really needs to get on top of the restaurants not checking orders before they leave as for a second time this week from a different place missing big items once again

As usual items missing, no fries! Everytime I order from this KFC they mess up!

I havent received my order but it says already delivered.

Food was fresh and hot, delivered before estate time

This place should have stayed closed! Don't bother getting food from here. When chicken wings give you food poisoning, you know its either poor hygiene or poor management! This isn't the first time I've had bad chicken from here, but it will be the last!

Food was cold, and delivered late. ordered at 1700hrs to be delivered at 1815hrs (plenty of time to cook fresh food) then was delivered 45 minutes late and was stone cold.

Takes two hours to deliver food that's cold.! After a refit and making the place look nice and posh, should have put more effort into the service.

I ordered KFC through just eat last night. My order was Wicked variety bucket and fillet box meal with 2 hot wings( which includes the fillet burger and a side+ drink) and I payed nearly £47. However, when Just eat delivered my order there was no burger, no side and the chicken and fries were too cold. When I contact KFC to enquire about my order they asked me to contact Just eat for refund however, as per just eat they delivered what they picked from KFC. It looks like either KFC or just eat want to take the responsibility. It was very upsetting and it's not the first time. I strongly believed KFC in yeovil is not doing their job properly. So please don't order anything from them, it's doesn't worth our money or time.

Constantly forgetting items. Really poor but delivery is great.

It’s was some greasy goodness. Basically bog standard KFC. Flavours were good. Chips were seasoned well. Only downside was it was a little bit late. But nothing major.

Order was missing a lot of items

Food came cold was over an hour late.

Cold when arrived, had to reheat. Took 1hr 55 to arrive.

Hi, the chicken is half cooked and not have good taste.

Apple and blackcurrant fruit shoot was missing from order

delivery time kept getting later and later. food quality was like it's been sat around for an hour in a bag. soggy and defo not as fresh as it could have been! the fries were wet from the condensation. not great at all!

Food was not in great condition and did not look appealing. Delivery time kept changing from 45 to 1 hour 45 minutes very disappointing