KFC in South Somerset

Moved the order point on drive through with inadequate signage so car after car now misses the point and at order window gets told to drive back round and look for some obscure red box to shout at… creating a massive queue! Useless….

Takes two hours to deliver food that's cold.! After a refit and making the place look nice and posh, should have put more effort into the service.

This place should have stayed closed! Don't bother getting food from here. When chicken wings give you food poisoning, you know its either poor hygiene or poor management! This isn't the first time I've had bad chicken from here, but it will be the last!

I ordered KFC through just eat last night. My order was Wicked variety bucket and fillet box meal with 2 hot wings( which includes the fillet burger and a side+ drink) and I payed nearly £47. However, when Just eat delivered my order there was no burger, no side and the chicken and fries were too cold. When I contact KFC to enquire about my order they asked me to contact Just eat for refund however, as per just eat they delivered what they picked from KFC. It looks like either KFC or just eat want to take the responsibility. It was very upsetting and it's not the first time. I strongly believed KFC in yeovil is not doing their job properly. So please don't order anything from them, it's doesn't worth our money or time.

Should be called KF as I was missing the chicken in my order Spent loads on a new refurb but staff still can’t read from a screen Good job 👍🏻

Moldy popcorn chicken. First day after their refit which makes me think, is this why I was given moldy food?! Was the food kept to long in the fridges? Ate the whole pack of popcorn chicken apart from the last 2 which were mold ridden, couldn’t touch anything else I ordered in there and neither could my partner. Live 12 miles away so unable to go back now but I will be contacting the relevant food hygiene departments as this is SHOCKING.

Drove in midday today 3rd October. Massive banner across frontage “Reopening 3rd October” all the lights are on, sign over door “Come On In” staff inside. Website says they are open. Door is locked. Staff ignore us. Can’t even be bothered to put a hand written sign on door to explain what’s going on, let alone come and talk to us. As we get back in car we see a couple of chaps having exactly the same experience. In summary: what a bunch of w*#kers.

Cold food,rude staff,order wrong. The place was dirty after opening late again. The food was greasy and so much seasoning on chips like eating salt. Burger buns were hard as stale. No drinks only cans. Told manager wouldn't be in till next week for complaints....

Tasty food. Piping hot 🔥 cooked to order. I always get the offers of the app, plus share boxes, chips, pop corn chicken £3.99 add a drink for 0.99p. Rice box amazing. Food is good value for fast food. Parking difficult as very busy area west over road. 10 chicken Tenders banging for £7.99

I drove all the way from Stoke-sub-Hamdon to the KFC in Yeovil, only to find that the branch was under maintenance, which wasn't indicated on the website. I was already disappointed, but the situation was made worse by the female manager on duty, Sam. Instead of apologizing or offering a solution, she yelled at me, told me off, and showed no empathy or understanding. Her behavior was completely unacceptable, lacking respect for customers and demonstrating poor managerial skills. It was the worst customer service experience I've ever had.

Missed parts of order, seems to be a regular occurrence.

Delicious , all hot, all correct, delivery driver polite , everything super , thanks :)

Just wasn't at all great. Portion size is very small for eating in.

The whole meal was freezing cold on arrival . Wrong drink too .

Good tasted ok. Staff Can't be bothered to give you both thighs when requested and forgot the drive through etiquette so no napkins or salt or wipes....totally Disinterested staff....

can I leave 0 stars. 2 hours to get order. order cold and missing half of items. shocking!

missing a portion of chips but otherwise good

Waited 20 mins for 1 drink and one sundae. Whilst waiting I could see how disorganised the staff are. The delivery drivers were waiting for food that was sat on the side going cold the whole time I was there waiting for my order. Surely the customers wouldn’t be happy with their cold dinners!!

I did not recieve any of my order and struggling to get hold of someone to get my money back

Had a Drive thru, first time user's, so it all went very well, have been twice now.have since been back, what a disappointment, the order was short of chicken ,tried to phone the Number, no answer after numerous times. Very poor, the order was correct but they obviously didn't fulfill the order, someone's going to get extra chicken F O C. Managed to get through to Houndstone KFC , the till receipt had worn enough for them not to honour the mistake.

Food thrown in a brown paper bag, covering up the chicken pieces of which only amounted to 3 instead of 4 small chips, what a rip off, never again, and if you complain ,sorry I can't/won't help you. Close it down KFC.

Very cold and totally the wrong order !

No Krushems sold at this branch now but they are still being advertised. Other than that it is very hit and miss for the quality of the food given.

You should put the drinks in a separate bag because by the time it is delivered it's warm.

I waited nearly 2 hours for the food, when it come it was stone cold

Was very busy at the time I was. Staff was still keeping tables clean and tidy. It was pretty quick to receive my order too. All where friendly and kind there too.

Delivery time kept.beong changed. When the food arrived it wasnt hot. And the chips were half a portion each. Nothing like what is advertised for the buffalo burger. Very very disappointed.

Avoid! Missing items on order, often very slow and looked like the food was just thrown into the bag.... not to mention the gas this place gives you.... not good!

Perfect, another order perfect, quick delivery and really enjoyed the food, made my day 😀

kfc need to work quicker its not the drivers fault

Floor was dirty , tables covered in food and rubbish and the food looked like it had all just been thrown into the boxes

The food was delivered late and was missing all fries, chicken wings and sides. When I tried to call to get a redelivery, I tried for 30 mins repeatedly calling and there was no answer. I have contacted for a refund as this cost over £60 and was not worth the money

Missing half my order. How difficult is it to count to 8. I stupidly gave an online tip, never again. Just eat and KFC must be laughing their heads off. Nearly £30 for such a poor job.

we did not receive our full order.

turned up nearly 2 hours after ordering.. stone cold. threw it away.

30 mins to get food when it’s not even busy!!joke

Hi, this time I’m not satisfied with my order. It was so late coming and not have good taste of chicken and it was so oily.

Only about 10 small chips not worth the money.

My food never arrived I was stood on my doorstep yet it’s marked as delivered no one to talk he didn’t try and ring either I better get my money back

Tell me why, I ordered my food at 17:40 and first of all, it takes 2 hours to arrive. It is currently 18:50 and 've just opened the box. To my shock and horror | discover 3 of the smallest pieces of chicken the world has seen, like the employees went around the kitchen just purposefully trying to find the smallest ones. The fries are scattered everywhere and, the food came cold. Seriously? £24 for 3 pieces of itty bitty chicken a 2 hour wait and a poor quality packaging. Do we live in the slums of Taiwan because I sure would expect this quality food down there.

I didn’t get my order i am waiting outside my door

Nice hot food. No huge wait time. Friendly employee served me at the counter.

courier was very rude. he was shouting at one of my neighbours as he tried to get out of my property because the were trained to enter as he left

everytime they send someone else's order to me how hard is it to pack and deliver the right order to the correct address!!!!!!!

Chicken un cooked very un happy

Ordered ahead for pickup. Still a long wait, missing order and rude staff

Very clean and tidy, staff were great, has become one of the better kfc's that I've been to, been there many times and each time all the staff have been friendly and helpful, unlike a lot of fast food places, they actually seem like they are happy being there, although I'm sure they're not 😁👍

The burger was not warm and not fresh. Feels like overheated and was rough

If you love chicken this is the place to go

do not recommend going to kfc in yeovil is rubbish, food was horrible. service was vary slow even tho it wasn't busy. Glastonbury's so much better

More love in an Amsterdam brothel than the way they put their burgers together. Shocking

trying uber eats it was so difficult so we tried just eats and it was so easy

Yet again missing items or items substituted with something nothing like it. No mash?? Have some coleslaw instead that seems like a good swap?! Why not either take the items off line so they can’t be ordered or call the customer to see what they want instead. Hardly difficult and basic customer service send what someone orders?!

Delivery driver is fine but KFC are absolutely awful taken away a gravy and putting in an extra beans. I don’t even like beans but that’s the only thing that’s on there. That’s kind of adequate. Absolutely absolute joke of service. I would avoid this restaurant at all cost.

This is one of the poor restaurants in the area, and I am a fan of the KFC restaurants. 1st, I went to the Kiosh order my meal, buy after pay 46 pounds, the receipt didn't came out, due to an issue with the printer, so I went to a staff member request it, but the staff member, it will be impossible to print out my order, so I had to be a bit more firm and I said "I want my receipt, now, call me the manager ASAP", and then on my order I told that person I want one of the soft drink(7UP) with no ice, but she still give me with ice, which my misses felt pain on her throat, this is not acceptable, you shouldn't put kids without accountability doing the job of an adult, this is a restaurant every time I go there I always have problems, I wish they would work like the one in Taunton near M5, or Plymouth in Armada Way

there were rats running in and out from the restaurant , disgusted - told a worker and they did nothing to assist in the problem. appauled

fried chicken in bbq boneless feast is too salty, that we weren't able to eat.

Food was cold and dissapointing. This was meant to be a birthday treat.

Had a takeaway food was cold over cooked been sat on a heat tray a long time as dried up and as we pulled out of the drive through a huge rat appeared in the drive through lane, obs they got his order wrong to

It can take sometime to get ready but the food was very nice and delicious.

Can’t be bothered to read the notes attached to the order. If you have an allergy- steer clear. Just eat are a waste of time. No refund

food was stone cold. delivery was laye and no cutlery

Awful. Over an hour to arrive and cold.

(Yeovil 03.05.24 12:25) The most disgusting KFC I've ever seen. It is perfect if you want to turn away from the brand forever.

ordered 6 piece bucket for 8.45pm it 5 pieces arrived at 9.05pm

13 chips and frozen cold! ordered it for 9.15 turned up 9.45 wrong drinks the place as gone down hill

Horrible. No deserts available. Not had KFC for some time won't again. Overpriced muck. Receipts not working

driver came to door, didn't knock and then walked of with my food!!

I did not receive it as I dident previously but was refunded not happy

My wife ordered our food the party bucket and when it arrived their was no sides or dips that came with our meal we have also tried phoning 17 times and have yet to speak to anyone about our meal

late, wrong items sent in order, what was sent is stone cold. went in the bin.

Chips was seasoning on not very nice go back to doing plain chips.an the chicken was not white meat.an outer skin no taste at all

Chips couldn’t eat as cross contamination with something spicy

Cant get food there they never man the drive in. Been there three times same issue. Bad management.

Fast service, nicely prepared food. The tables were a bit sticky. The male toilets were borderline acceptable

Is definitely got better. Food is decent now.

One of the sauces was wrong (I ordered mayo and got BBQ) and the chips were quite soggy. Not much food for the money (£20) unfortunately. Chicken was okay but wouldn't recommend.

He was very kind and helpful. Please pass on my regards to the driver for a job well done .

Very tasty food and excellent quality, Service was great. Thanks

Late opening, rude an sat at stools with back to customers with no response as to when they would be open. Head office needs to pay this dump a visit....

our ordered arrived with completely different sides that we didn't like and we paid £5.99 for an extra large popcorn and this didn't arrive ... I went on the just eat app and opted for a refund but I've heard nothing back ..awful service

Visiting at teatime. Toilets disgusting. Tables not wiped despite few customers. £21 order for two arrived cold. Refunded. Staff clearly need disciplined leadership,but having received refund from the manager I don't hold out much hope with that

Food delivery kept changing, missing sauces and fruit in kids meal

Only half of my order was in the bags.. again! I have never ever yet received a whole order with just eat from anywhere! I really don’t know why I bother!

Didn't arrive at all! Won't be using you again

late and not the right order. couldn't get much more wrong if you tried.

quality of the food was quite poor it was only luke warm

Dry burger was thrown together, order a supercharger burger for the sauce and it's like they've rationed it. Won't bother again via delivery.

Very late Cold food I have been charged for food that hasn’t arrived

Missing items again. This seems to happen every time

More than an hour late. Didn’t arrive I had to collect because nobody would answer the phone

soggy chips. Spicy wings missing and not replaced. Other spicy wings replaced, gravy replaced and food was cold.

Repeatedly forgetting drinks on my order. This order was specifically done for the bottles of drink. I didn't even want the food. I want a full refund as this is completely unacceptable.

Not good ordered a tower burger got home to find they forgot the tower

It was just a shame that my order didn’t arrive complete.All I ordered was a mighty bucket for 1a 1.5 ltr bottle of tango and a zinger burger.My order arrived minus the bottle of tango and the chips as part of the meal.The bag arrived open as well.Driver when asked about the Tango said I don’t know not my problem.

We ordered on line it was over 40 minutes late and cold when arrived tried for half hour to phone them with no answer this place is disgusting would not order from them again nothing good about this food

order incorrect, missing items. sadly, this always seems to be the case with kfc yeovil. won't be ordering again. what was there was tasty though.

The only thing that I was disappointed in was the fact we were charged an extra 26p or nothing. The money charge wasn't itemised on the bill. Sharp practice I'm afraid

said it was going to take 11 mins took 32 mins was cold and inedible

Missing 3 major items. Poor service.