KFC in South Somerset

really tasty food at a good price and a very nice store

Shocking service Rude staff Waited 30 minutes for a drive through, just left a queue of people just sat in cars with no food. No communication. No gravy....

Order was a fillit box meal I got three bits of chicken not in a bun pop corn chicken and beans and chips will not going back there this is the third time they have not been able to get it right perhaps the staff need more training they are the worst kfc I have used in the country that I have been to

Orders often wrong—got a Zinger Tower without the hash brown and was told that’s normal until the manager admitted it was a mistake. Place is always messy, with dirty tables and poor service. Not coming back.

I do not recommend !!! Very long waiting time for the order, piece of chicken raw, when you order through the app they always forget something, rude and unfriendly service. Never again

Food tastes good. But they ALWAYS forget stuff. Was in such a rush today but got left waiting for approx 15 mins today for our take away rider that we ordered on the app. Got home to find all of the fries were missing. Other people got served before us. There was no apology or anything for the wait. Tried to call them but it’s constantly engaged 🤬 just won’t bother again

My husband ordered on the app for July digger and I to collect. Passed the code on, fine, no problem. Got asked to go straight to the main window. Ooh great I thought, it must be ready to go right away. No can you park up please. So I parked up. We saw multiple people arrive and leave. So sign of our food. Then finally about 15-20 mins later it arrives, no apology for the delay. My daughter was very bored and getting worked up at this point. So we took the food and went home. For once all the food was really hot. Which is great. But when my children asked for their fries we realised there was none in the bag at all! Should’ve been 4x fries. Really frustrating as we live about 10 mins away in good traffic. The staff just don’t seem to care here. It’s always the same. Usually I check the bag but because we’d had to wait for so long and my daughter was kicking off. We just went. I shouldn’t have to check every time. It wasn’t busy by any means. Every time we leave there something’s forgotten. Just won’t bother anymore. It’s such a shame.

Ordered food from here today, the chicken was Raw and Cold. Staff were rude and didn’t look like they looked after themselves.

This is the slowest KFC I've ever been to. Sat for 15 mins in my car after ordering before I could pay and now sat for another 10 and still no food.

This is the second time that this restaurant didn’t get the order right. Missing drinks, gravy and the correct dips!! Fortunately got a refund from Uber :-)

Twice ordered using the app and twice had issues. Turns out that when ordering via the app, you are asked if you would like to make a donation the KFC charity (or whatever) I choose 'no' and complete my order, then upon arrival at the restaurant, I find they haven't received my order... Turns out the app has made a donation to the charity but it doesn't tally with my purchase (because I didn't make the donation). Transaction ends up in a tiz, KFC staff.stand there and scratch their heads and I end up waiting another 15 minutes for my takeaway. Safe to say, the Yeovil branch is not a 'fast food' restaurant, nor is it clean and tidy. Bins overflowing, tables with food and rubbish left behind (because customers couldn't put their rubbish in the bins that were overflowing)... don't get me.wrong, I, and my family enjoy a KFC but every time we use the Yeovil restaurant, it's a hassle, a mess and an experience that invokes complaint to their customer services team.

Food is pretty good but super slow service

A waste of time REALLY. Didn’t know how the drive thru worked so we had to wait for help. Till he got to order food, we got our food and looked and saw that the chicken DID NOT look the same as it showed on the board. Very small. Tasted alright but not good. Drink was okay ish but also had a taste of alcohol in it. There were teen boys in there, flipping stank like your next to a bin. This place is alright but I wouldn’t be surprised that it isn’t close to a 4 star.

Haven't been for a while. Service was good and it was very clean but unfortunately the chicken was rather greasy.

The food took quite a long time to come, and when it was dumped on the counter the server neglected to say that they were going to get the ice cream that was part of the order. They appeared to just walk away, and when I pointed out that the ice cream was missing I got an abrupt answer that apparently I should have known the answer to. The atmosphere was as if we (the customers) were a nuisance.

Didn’t include the Pepsi max OR chips that I paid extra for

Food fine delivery over an hour late

The delivery took over 2.5 hours, after refusing delivery, customer services hung up on me. Terrible service!

Ordered at 19.15 estimated delivery time kept creeping up . After not receiving order or not getting a answer from the stores phone. I went up to the store at 9.15 to complain and magically my order was ready. Absolute joke .

Absolute shambles tonight in the drive thru. People waiting out in the car park fir their food for over 25 minutes. One customer went in and asked for a refund and the staff member he spoke with was very rude. Eventually the manager came and gave the refund. Whilst I was still waiting, other customers came in from the car park to complain. I was told by a staff member whilst I was ordering, that they had no sundaes however inside the restaurant People were receiving theirs. I told another member of staff that I had been lied to which is not acceptable. Got home only to find that the chicken in my twister wrap was burnt !! Not good at all

Food took an hour and a half to arrive despite when ordering given a 20 minute timescale. When food arrived it the chips were cold and soggy and the chicken was also cold and dry. Appreciation to the courier who stayed at the restaurant for over an hour waiting for the delivery

Order was cold, missing x2 chips, corn on the cob, and x2 fillets.

Beautiful food, at a good price. Friendly and helpful staff. Whole family enjoyed it

Great that you brought back the double down, not so great I only got a chance to buy it a few times before it's being stopped again. Not a good move. Poor strategy there. Still love the chicken though, keep up the good work guys.

Very good food.... But u need to wait more than 10-15 minutes for your food

was over an hour late and freezing cold

Last 4 orders 2 incorrect. A meal = burger, chips and drink is that so hard. Recommend everyone to check their order before you leave.

I'd appreciate you updating your phone number or pay the bill because I've had an issue and it can't be resolved

half the order was missing, tried ringing (20mins) engaged all the time, had to go to restaurant to sort it out, only one member of staff interested, if it was not for delivery driver who backed me up don't think I'd got anywhere, staff need to be more careful when doing orders (£30+) plus missing. this is not the first time this has happened, there was also 2 others there with same problems, get it sorted KFC

Awful, 2 lots of chips from the 3 meals weren’t there, 2 wrong drinks when I should’ve had 3, wrong wrap, no corn on the cob

This Yeovil KFC staff in collection point was so rude,

Entered drive throu. New speaker was so quite couldn't hear anything that was being said. Paid for food then told to park up. Parked up and waited. Food arrived. Presumed it was all there..... That was a big mistake on our part thinking they'd actually get a complete order right for once... Children's meals had no chips.... This outlet need a serious staff/management shake up and much better quality control checks... DONT WASTE YOU TIME HOING TO THIS STOR MAKE THE DRIVE TO WINCANTON MUCH BETTER STORE....

Chicken arrived hot and crispy, fries were not so great as the portion size was tiny and were a little limp & lukewarm.

Order never arrived and no communication was made.

Sent wrong order, trying to get refund, dogs had a good meal though

Everything but the Popcorn Chicken was delivered, not happy about that. Probably won't order takeaway KFC if this happens again.

no drink with meal. this is the second time this has happened.

almost half the order was missing and the chicken looked and tasted very weird.

Missing Items not from Restaurant but from driver pocketing 2x Pepsi Max coleslaw and beans from my order KFC Themselves were great as they gave me the correct missing items

Tasty and hot taste asI remember KFC.

Food ruined for son as gravy and popcorn forgot and was cold

Use this service a lot as I'm doing 15 hour shifts and want something hot.

Took 90minutes to arrive and the food was all cold. Won’t be ordering again

Items missing from the order. Called the restaurant and they refused to send it out. Terrible service

Very slow service considering you are a fast food restaurant, over 20 minutes and they were not busy. Where they out catching and slaughtering the chickens. 4 people came in after us and served before us. Watched them move our order from in the restaurant to a delivery... why? Asked where it was and the order was lost I'm guessing because it had been moved to delivery even though we are sitting waiting.

I order here frequently and they often forget at least one item from the order. If going here, make sure to order in store and check the order thoroughly when it’s handed to you. Very poor service

Nothing has changed since the lockdown for a few months.

It's KFC Yeovil is better than it was

This meal was ordered at about 7pm for my bed bound wife as a treat. we have always had prompt and on time delivery, this did not arrive until just after 9pm at which point my wife was so tired she only ate a small amount before going to sleep hungry. Not happy at all.

it was a bit delayed but it was pretty good 👍

Delivery was slightly delayed. Order was missing an entire meal and the other meal was wrong and missing items.

Over 2 hours late . What a joke . No communication . Absolute disgrace

Some of our order was missing and replaced with an item we didn’t order

Delivery time was over an hour late. The estimate time just kept changing when it got to the original delivery time. Waited over 2hrs and couldn’t get hold of the store to see how the progress was going. Defiantly won’t be ordering from there again.

food was cold and took over an hour and 30 minutes to arrive

The order was continually being delayed. We placed the order at 7.05 and it arrived at 9.50. There was no way to communicate at all or cancel or anything! Highly dissatisfied and not impressed. I should have a refund. I had to drove to the restaurant and complain after 2 hours. Took them a while to find the order and still 45 mins to get it too me

food is awful half of the food is missing and rest of the food they didn’t make properly avoid the place

Uber eats delivery was fine. I tipped the driver and paid for priority delivery. But chicken and burger were cold and chips and gravy were missing.

what's going on with KFC. They sent incorrect stuff last time I ordered and today there's only about 10 chips in the bag

Overall good however frequently misses a few items in the order or gets something different than the order you place. Chicken is not always quality consistent some times over fried on the outside.

Food is pretty good, not always completely clean but overall not bad

Awful food. over cooked, soggy and cold!

chicken was over cooked and a little pink also cold! the ten chips were also cold. vee disappointed

Brilliant since youve started the four digit code to accept the food. Very reasonably and something to look forward to during a long shift!! Thankbyou very much, Pip Baker xx

not happy. sent the wrong drinks. I asked for cans of tango and received fruit juice which I don't even like. also sent ketchup as no BBQ sauce left. i would rather have hard garlic dip as got wholemeal bottle of ketchup here

Couldn’t fault it. Thank you very much indeed.

The delivery man is really kind, nice and responsible w my orders. Bless you. Cheers! 🙏🏼

when ordering it said it would be delivered within 30 minutes nearly an hour and a half later the food was delivered and it was barely warm.

time change like 10 times after an hour after delivery slot we did pick it up ourself, that's a joke

KFC was cold soggy and far from freshly cooked.

Long wait just to also receive the wrong order

My order just arrived from Uber eats half of my order missing and no answer from the restaurant just take the money that’s their only interest…. Give it a miss..!!!!!

Delivery time kept changing and then when it did finally arrive it was all cold. Will never order KFC again!!

Now you've introduced this four number code it means that people will get their food and not worry about it being delivered elsewhere.

Anytime I order here the driver is always at the restaurant and the place takes an additional 20 minutes just to get the food done...

Apparently it’s had a refurb !!! If health and safety walked in they would have a field day.. floor was sticky to walk on, bins for customers use overflowing at one stage until a staff member decided to use the edge of a tray to ram the waste in a bit more, then this didn’t work so the said member of staff pulled out some of the cartons and went outside to the waste bin by front door and rammed the items in.. all very well but as soon as she came in the seagulls pulled out the garbage which they must have done earlier looking at the rubbish on the ground round it… then our food was declared ready… the chicken burger I requested minus the lettuce came and was literally a dry bun and a manky piece of chicken (not cold but neither was it hot) a very small bag of some sort of chips which were not at all tasty. My husband had a 2 piece meal, when I say 2 piece it was more like 1 piece cut in half and a similar bag of chip things which were cold, chicken was very dry and the famous coating was replaced by something indescribable making us think it had come from Icelands across the car park… we would have complained but a guy sat on a table across from us with his family tried that twice and got a few shrugs and a bag of food to compensate which he opened then left on the table and he and his family walked out… all in all not good in fact it was a terrible experience so won’t be going back… not good for a legend that was Kentucky Fried Chicken.

Should have checked my order before I left but they forgot to put the chips in the meal I ordered 🙄 . They also messed up the chaps order in front of me 🤷‍♂️.

30 minute wait for a bucket from the drive through.

Loved it Nice hot and freshly cooked.

One person serving at the counter, rubbish piled up out of the bins and all over the tables. The floor is so covered in grease that it’s hard to walk without slipping. Since the recent refit this store has massively gone downhill.

my food is cold. not happy at all. i hope I am getting a refund asap

Tasty as always, slight hiccup in our order. They were quick to rectify it.

My food was cold. My order should arrive at 3pm but arrived around 3:45…

My order was for 17.20. I received it at 18.46

the time got pushed back for over and hour and i attempted to contact the restaurant over 30 times and the phone was always ‘occupied’ and my friend tried 47 times absolutely appalling.

My food was a hashbrown and put me of my food

Ordered at 5:40pm, not delivered until 7:59pm.

Just don’t bother you’ll only regret it!! Love KFC loads of really great KFC outlet but Yeovil has to be one of if not the worst. Absolutely hopeless in every way.

Moved the order point on drive through with inadequate signage so car after car now misses the point and at order window gets told to drive back round and look for some obscure red box to shout at… creating a massive queue! Useless….

Fries we're missing......never again.

Surprised to get food from kfc on time and everything I actually did order!

My food has not been delivered!!! Where is it?!

I ordered a Colonel's Meal, 3pc, and i got a bag of hot wings in stead, which i cant eat. I rang the shop 3 times and every time no answer

As usual items missing, no fries! Everytime I order from this KFC they mess up!

Just eat really needs to get on top of the restaurants not checking orders before they leave as for a second time this week from a different place missing big items once again

I havent received my order but it says already delivered.

Food was fresh and hot, delivered before estate time

Food was cold, and delivered late. ordered at 1700hrs to be delivered at 1815hrs (plenty of time to cook fresh food) then was delivered 45 minutes late and was stone cold.

Takes two hours to deliver food that's cold.! After a refit and making the place look nice and posh, should have put more effort into the service.

This place should have stayed closed! Don't bother getting food from here. When chicken wings give you food poisoning, you know its either poor hygiene or poor management! This isn't the first time I've had bad chicken from here, but it will be the last!