McDonald's in South Somerset

My grandson loves the milkshakes.. yet to get one after so so so many attempts. Give up!!!!!! Staff are rude and don’t worry about customers relations, won’t bother anymore as obviously don’t need the custom.

Small portions, paid £20 for 2 medium meals and one happy meal which in all fairness for poor food I think is a joke. The chips were practically white, and the portion was what i'd class as half, same for the drinks they were barely over half the way up the cup. Total rip off

The service was great, there was a manager there called Sophie, she was very helpful and attentive. I very much enjoyed the experience today, thank you. Food was great

Pulled into drive through, no queue and quite empty at 19:30 on 17/08. Waited ages with no response at speaker, another car pulled in and could hear they were being served. Then someone female decided to take my order, 2 simple meals. Drove to pay, guy was busy so waited a bit and paid. Then to collection window. After 5 mins given a fruit shoot, then more waiting and a milkshake came. The after everyone doing nothing asked to park and wait. Went to wait after complaining about laziness by rude and incompetent staff and eventually food arrived. People who were behind me still at the window when I left. Terrible service and staff taking the fast out of fast food. Must be the worst in UK,

Long waits poor service, food slapped together and cold, the manager looked overwhelmed from the volume. Compared to other McDonald's this place is awful. Had to wait 25 minutes for them to find my 4 mcflurries, went to counter and they didnt have a clue where my order was, I said to the gut it was on the drinks dispense bit and had been sat there a while. No apology or anything. Terrible

It's a McDonald's you know what your getting in this one they can be a little slow

Terrible! Macdonalds pay 10 people to serve 1 customer for 30minutes to an hour in this branch. Then you get substandard food.

Waiting to order at the drive through for about 2 minutes, so I drove and ordered at the first window. Had to wait about 5 minutes at the collection point where I was given the drink and the server disappeared without telling me what was happening. After about another minute I confirmed with another server the rest of the order and was told in a surly voice "they're just getting it". Not had bad service like this for a long time.

I called by phone and i asked if they got any MC flurry and After i went in there in 20 minutes time they Just told me they don't have anymore. Really poor service.

Partner ordered food on App, realising App had added double order, retracted extra order. Went to collect and order was still doubled up. Tried to sort out with duty manager for refund… manager was adamant and borderline rude stating she could not refund out of till or on card and would have to contact McDonalds via App, happy to take our money though!! Now been 3 days in which still waiting for reply…. Now some £15 down…. Disgrace!

Had a long wait, they had to cook more food

the service was terrible we waited over 20 minutes for two burgers and one large fry, there was rubbish all over the floor in the main restaurant as well as the kitchen. all the bins were full and hadn't been emptied so there was rubbish piled all over the top of the bins. if you ask me, worst mcdonald's i've been to yet

This is by far the worst McDonald’s I have been to. Each visit has a different issue. Service exceptionally slow and could be up to 30 mins for a meal. Food often cold. No ice given in drinks. Toilets unhygienic.

Basically, it's too delayed. I waited about 28 minutes and after I asked they gave me food. Even eat-in service has been provided through bags. The food was overall good but the service needed to be upgraded.

It’s called fast food for a reason. 45 minutes to get a happy meal and some chicken nuggets.!

Terrible coffee, miserable staff

Burger was burnt out , and I didn't get my full order .

I've wanted over 20 minutes for 2 cheeseburgers.

22 minutes from order to delivery for 2 coffees this morning in the drive through, lots of customers behind me reversed out and drove off, I suspect Costa had a good morning having opened just an 100m away. Shame as I normally arrive a lot earlier and they have been improving.

Night drive through guy is rude and i shewed him my barcode to collect ponts but its not do e he just scan by formality but not added in system. Its on 24 june after 12:30 am night

I don't usually complain however this isn't the first time this has happened where I have ordered one thing and subsequently received the wrong item. I ordered a mc chicken sandwich through the drive through and instead received the item in the below photo.

Went through the drive thru and ordered, got to the last window to be told they were waiting on one item so I was asked to park up and my food would be bought out..40 mins later I'm still waiting so I go inside the shop..was greeted by a very young girl who had no idea what was going on! 10 mins later I was given my order and told it had been cooked fresh..I grabbed it and got In the car..literally drove round the corner to morrisons carpark..got the food out the bag and the nuggets were soggy and limp, so were the chips!!! I had had enough at this point and ate 2 and threw the rest back in the bag!! Shocking!!

You know what to expect from McDonalds on a saturday night. Right?

Not the best McDonalds food wise but excellent service. A man (manager?) enquired if everything was OK with our meal and even offered to take our rubbish for us which was much appreciated.

Fairly decent McDonald's. There is a large car park with outdoor eating area. Large clean indoor area. Touch screen ordering and table service available at this site.

Waited 20 minutes for my breakfast order this morning, and when I got it the bacon muffin and coffee were cold. Ignored those inside, focused on cars and online orders only

The service was appalling. It took over 30 minutes just to get two coffees. They then were the wrong size. Cool rather than hot. The duty manager could not cope. There was no leadership from him.

Great if you want a quick breakfast like we did before my daughters football match. We did have to park up after using the drive through as there was a slight delay, only a few minutes. The food arrived hot and was tasty.

It is not 24 hours, stay in town don't waste time here.

Went yesterday, waited for 10 minutes which was better than normal. But my food was absolutely stone cold. Tried to call to complain. Last night and today their line is constantly busy

Double egg and bacon Mcmuffin and hash brown were fine and great value. Good black coffee. I wish I had ordered a second hash brown, but that's my fault.

RAGING WAS TOLD THIS RESTURANT IS 24 HOURS!!!!!! IT IS NOT WE WERE LOCKED IN DENIED EXIT. MISSED MY MCPLANT FROM ORDER WHEN WE WENT BACK TEAM LEADER DENIED IT TO ME> IT CAME OUT MY POINTS. IF ANYTHING WE ARE SURVIORS WE SHARED A HORROR EXPERIENCE WITH TWO LADIES AND A BUSSINESS MAN BLESS THEM!!!!!!! ONLY GO TO SHERBOURNE ROAD AFTER THIS NOW. YOU HAVE RUINED IT FOR YOURSELF. BE WARNED I HAVE OPPS EVERYWHERE!!!!!!!!!!!! NOW A NEW ONE MCDONALDS LYSANDER ROAD!!!!!!!!!!!!!!!!!!!!!

Just waited an hour for my delivery

Waited 36 minutes in what felt like a sauna for a cold cheeseburger and for them to forget my brownie. Atleast they managed to correctly do the drinks.

Customer service is appalling!!! I have been served by Michelle , who appeared as a senior staff ( from the office - Michelle’s words) and her customer interaction was shocking ! She was abrupt, unhelpful and when told that this Mac Donald always had issues with delayed food ( at that point we were waiting for 30 minutes for our food ), Michelle asked me why I was coming here . This particular member of staff should learn from her younger colleagues how to deliver a very polite and good customer service . A negative impression is a lasting impression, Michelle.

The fries are under cooked, this is the 3rd time it's happened, won't be ordering again

I had a problem I lost my friend and had no calls or texts I was scared and worried bit then this black lad forgot to grab his name but he got a girl named Sophie and she helped me get in contact with my mothere and friend I am very thankful for all the help

Another McDonald's visited where it was a case of "sorry we don't have that" but the food was good just one query when the order was placed £9.09 the price of the meal £8.93 why the discrepancy surely the drink would be part of the meal

Worst macdonalds in UK.Every night they shut the place turn away over 50 cars every night staying system updating .last night i was told it will take 2 hours for system update. I have worked in Macdonlads and it normally takes 15 mins .The owner need to be caution about the money he is losing. They are scaming people every night and turning down over 30 to 50 cars .

20 minutes for a big mac and fries! What happened to fast food?!

Absolute disaster! Was waiting 25 minutes for a chicken wrap and chips. Finally got it delivered to immediately find the chips were cold! Complained to an employee who took ages to get me a replacement

Food was alright came here for the breakfast it was nearly empty only about 2 other orders on screen and took them 10 mins to make a flatbread

Food was very hot on the occasion I went, had the halloumi fries too which were spectacular and tasty!

Bunch of awful losers. Always something missing from your order, also last night I've ordered chicken nuggets and halloumi sticks to receive a box with old and dry nuggets while the halloumi sticks were nice and fresh. Called their manager and found out he's as useless as his team. Never go there wasting your time and money with this awful people. Last week I was there on the drive through waiting for my order , I saw how one of their workers dropped a bag full of food on the floor, then took the mess up from the floor and put it in a new bag while swearing and pointing middle fingers to the receipt for the customers. Awful place, awful people, lowest quality food. Never again. Thanks

Absolutely dreadful. The only item of food that was remotely warm was the hash brown. Took my flatbread back only for the replacement to be tepid rather than cold. II watched food coming down the chute, most were ending up unwrapped. Second visit there will not be a third.

Not usually to bad but 2night jeez, 2 many customers & not enough staff, asked for no pickles but obviously they can't read as pickles in it all, happy meals missing toys & to top it off, hot chips & cold fruit shoot drinks put in the same bag, when mentioned it as cold drinks will cool down hot chips pretty quick, i was told don't worry there bottles so won't spill, duh that's not the point moron...

Very Slow service, burgers thrown together.

The crew named "KELVIN" is very helpful and hardworking! He definitely deserves a recognition..he make sure that the restaurant is clean/tidy.

The burgers tasted abit strange, and there was no McFlurrys!! But it was still an ok experience even though they got a part of the order wrong, then threw away the mistake in the bin..

Ordered food and walked out after waiting over an hour. Staff couldn't care less and are a bunch of useless slugs. Absolutely chaotic and do not go here unless you've a spare 2 hours to waste.

Absolutely inept service. Waited 40 mins for a breakfast muffin. One of the most useless McDonald’s I’ve been to.

Closed at the time of posting this so not 24. Hours

Food was wrong order something plain as can't stand the texture of saugs but got sauce anyway

This restaurant can’t cope with demand. I’ve had missing orders, missing items, drive thru is ALWAYS park up, waited 30mins for ‘fast food’ etc. it’s the worst McDonald’s I’ve ever been too in that they seem categorically unable to deliver the food you order.

COME HERE IF YOU WANT THE BEST!!! The attention to detail and customer service was above and beyond what you'd expect from even the finest of dining, the use of correct uniform and warm smiles just made my morning so much better. The quality of window cleaning was second to none.

I got a sweet chilli (grilled) chicken wrap and it was half full and the chicken was cold and uncooked and when I went to get a refund I was ignored until a trainer came along and after like 20mins I finally got a refund I think they should have give a bit more than the price of the wrap but I got was the price of a wrap.

Came here at half 10 at night on a Sunday for two milkshakes. Was waiting at the drive through speakers for 15 minutes for someone to ask for my order.. another car pulled up to the other speaker and was served after 5, whilst I was STILL waiting. I then decided to drive to the pay window as clearly no one could be bothered to speak to me on the speaker, here I waited another 10 minutes before finally a girl asks for our order, we ask for our milkshakes and the girl hesitates and says hmm no we’re not doing them now, so we asked for ice cream and were met with the same response. Clearly nobody could be bothered to do their job and made us wait 30 minutes whilst nobody was even in the restaurant and the single car ahead of us had received their order and left. These employees are lazy and rude and wasted my time. There is always an issue with this McDonald’s. Avoid at all costs.

Delivery of parts for tills etc

Everytime i have gone to Mc Donald's in Yeovil there is never any Milkshake. Why is this?

Fast food, tasty but not very hot.

Yeah good prone to forget the odd item

16.30 not busy however tables are disgusting so many free yet all dirty. Floor unclean. Pros food was quick and okay

AVOID AVOID AVOID! ABSOLUTELY SHAMBOLIC. GOT OUR ORDER COMPLETELY WRONG IN THE DRIVE THRU WHICH TOOK 10 MINS AND TOLD US TO GO BACK AROUND. OFFERED NOTHING. OUR FOOD WENT COLD, COMPLETELY WRONG ORDER ONCE MORE. TOOK 45 MINS FOR US TO GET ANYYYYY FOOD!!!!!!!!

This really is the most useless, incompetent McDonalds anywhere. Bought 2 Big Tasty meals, 1 with bacon, the other with no salad. We got no bacon in either, and fully loaded with salad in both. Needless to say, they were tepid, not hot and needless to say the milkshake machine was broken. Oh, and as usual, the drivethru ended with the phrase ‘can you park up’!!! WHAT IS THE POINT OF THE DRIVETHRU??? If you have to park up, just close the drivethru or at least put a sign up so that people know they may as well go in!!!!!!!! I’d give it zero if it would let me. There’s a good reason it was once the lowest rated Maccies in England, it still should be. The owner/franchisee/management seriously need to make some changes here.

They was so unhelpful and rude i asked them to swap my sauce because of an allergy and because if there so called “policy” they refused so much for making customers happy !!

I went through the drive thru with my partner and got asked to go park up and they’d bring the food out to us, we waited for half an hour and nothing, my partner got fed up and walked in only to be told someone apparently tried to find us twice but couldn’t find us, despite the fact it’s not a massive car park and we hadn’t moved the whole time we were there. There was no apology, the staff were completely unbothered and the manager didn’t even bother to come over just sent someone else, we then had to wait another 20 minutes for our food, waiting a total time of around 50 minutes after we paid. You should never have high expectations going here as orders are wrong more often than not but today’s experience was especially awful.

Waited 45 minutes for two breakfast , ended up getting the wrong food even thought it had the label on the top , no apology !

Staff were ignorant and I didn't get what I ordered unfortunately only discovered when I got home, got to be the worst McDonald's I've ever used, I don't blame the staff I blame the management.

Poor cold food served at this branch

This branch has previously been good. However our last visit for my daughters birthday was chaotic to say the least. Service was incredibly slow. We had to wait 40 mins for our food. When it finally arrived we was missing 5 items from our order and all of the fries were hard and cold. We then had to wait another 15 mins for our missing items. When they finally arrived one item was wrong. We had ordered a big tasty with bacon and only cheese, however they sent a big tasty with no bacon, no cheese and just onion. We asked them to correct this and showed them exactly what was ordered on the ap. They then re made the burger and again it was wrong. We sent it back, again with very simple instructions (bun, burger, bacon, cheese) and again it was incorrect. We then gave up and cut our losses. The staff there were clearly out of their depth and clearly unhappy. Food wasn't put on tables, it was half thrown. There wasn't any senior member of staff to be seen and instead there was just a room full of unhappy customers who had all had simular experiences to us.

Wait ages in the drive thru, then told to park up…… get food eventually, drive off and the children’s food is missing. Such a pain….. really annoying, no time to queue up again…. So out of pocket and no food

always love McDonald's but shame they stopped the bagels. they were the best

Never received my order after waiting 25 minutes for just a hot chocolate and a donut. Extremely disappointing.

Whilst waiting a long time for food (even though there were very few people in the restaurant, and even fewer driving through), I observed an employee coughing over the food. I hoped that he just not had time to cover his mouth and would perhaps throw the food away he'd coughed over but then proceeded to keep coughing over the fries, and also when carrying food to the collection point. I asked for the manager (Alfie) and pointed out what was happening-he did not seem phased and did not apologise. I refused the food that the individual had coughed over.

I have ordered enough times from this McDonald's to give this 1 star review. They have a consistent trend of delivering orders with missing items and managed to earn the worst Mc Donald's badge in UK. I would strongly advise anyone considering ordering from here to think twice and perhaps explore alternatives.

Always stop here when in Yeovil. Not all McDonald's are the same but this one is always clean and can get very busy at lunchtime.

I have been bewitched by the arguably pernicious spellcaster that is the Egg McMuffin. What do they put in this thing? Whatever it is, I want another... that can't be good.

Food good, hot chocolate, however, was disgusting. More like tasteless coloured water.

Disappointed. 2/3 of my chips got delivered, I even waited 5 minutes extra for this delivery, and didn't get my right order. This is an absolute rip off. I would like to hear back from you macdonalds. I have called multiple times and NO answer. The service is horrible, I would appreciate a response and my fries. Also SEYED SAJJAD ALIANAS(the uber) wasn’t very nice. He didn’t NOT care that we didn’t get our fries. I also have a suspicion that he ate my fries, as when we called him he knew what fries were missing STRAIGHT away. Please response immediately

Awful experience. We waited 30 mins for food only to find it was sat going cold on the side. Once we had received the food it had to be returned because it wasn't even warm. The staff were disinterested and disorganised. Other customers were complaining about wait times and food received not what they had ordered.

Awful liers stealing money liers

Answer, convenience. There’s seriously no other reason. The queues are awful, making fast food slow. But the worst part is ALWAYS the temperature of the food. Is a tepid burger even legal? It is fun playing the game “what’s colder? , my drink or my burger” but I’d gladly sacrifice it for hot food. Are they made cold, or are they made tepid and left to go cold? Have you heard of microwaves??? Seriously people, step it up.

Great food and great service this evening. Thank you

This particular restaurant is consistently by far the slowest at serving your food / drink. Took 25minutes to get out from drive through speaker….coffee I ordered was cold AF. Won’t bother any more fed up of it

It's a typical fast food place Be even better if their online app worked

Awful queues - 30 min wait for fast food!!!! Too many deliveroo/just eat which take priority to regular orders! Staff looked frazzled! Food orders wrong & luke warm! Cant keep up with customer demand!

shitw took 40 mins to make a burger and chips, never coming again thanks for wasting my time 👍👍👍.

First McDonald's I've had in 2 years & it'll probably be the last. Automated order console had no receipt paper so if I hadn't of seen my order number. I wouldn't of had a clue when my order was ready. The tables were dirty and had to ask for it to be cleaned. The burger was ridiculously small for the cost, luke warm, chewy & tasteless. The fries were undercooked & over salted.

Just here for a quick coffee ! 👍🏼

Treat for my girls but yet again I left frustrated disappointed and angry. The service is so bad I avoid going there unless I have to for my daughters. Out of the last 4 times I have gone through the drive through 100% of the time I had to ‘park up’, 75% of the time I have not been able to get milk shakes and 50% of the time the order has been wrong. The food when it eventually gets there is like warm at best and the drive through queue is amazingly slow. Don’t use the Lysander road McDonald’s it is hopeless.

Fast food should not take an hour. The worst thing they ever did was open up to deliveries.

Everything good about the restaurant but the parking restriction and fines if you go over 1:30 hours is ridiculous. Hence I have reduced the stars. Paying £60 -100 fine is abhorrent !!! Especially when there is adequate parking. I get it that they need to monitor but the fine needs to be reasonable and gauged to whether you are there eating in the restaurant !

Wanted a quick snack with my daughter. Used the screen and ordered. Very slow for food to arrive. Food was nice if a little bit cold.

The 1st mcds that had milkshakes in weeks

Occasionally get hot food, customer service is sub par and drive thru is pretty good when its not filled with Nissan Micra's and Citroen C3's.

Wasn't the best not hot too busy with deliveroo and eatout orders

Dirty tables, reheated food that tastes and looks like it was left on the side. Hot choco was like drinking sugary water the only thing that was good were the hash browns.

Large Fries were not even half full to the container, thought they had fallen out there was so little in there but none in the bag! To add to disappointment they were cold and not salted. The Burger was lukewarm at best and tasted funny! Also asked if the receipt was in the bag and it wasn't so unable to report on Food for Thoughts so moaning here instead! A disappointing visit overall.

It's ok is what it is...... McDonald's

Very slow for fast food. Quality poor and drinks were left as foul taste.