McDonald's in South Somerset

warm food. thank you very much. we loved it.

McDonald's messed up the order. The guy that delivered it said he had to wait 20 mins for the order to be ready then when it got to me it was the wrong order. He very kindly took it back and brought our correct order bless him I didn't get his name but I do really respect that he went above and beyond for us

Missing my child’s cheeseburger and toy from happy meal and a sweet chilli dip!

Always terribly slow service at the drive through in the mornings - much worse than other branches

Absolute rubbish, burger and fries covered in coke

Food is still cold and didn’t even deliver the ice creams

Took an hr. Always slow from Sherborne roads venue sadly. And Luke warm.

I was the only one inside to be served I was ignored when I was eventually served I had to ask for milk very poor All they had to do was serve one person I had to ask the cleaner for assistance she needs to be serving

The food was good not thrown together like some MacDonald I've been to, very clean fast service happy days 😀

No chips with every big meal just a burger

Why was I delievred coke when I asked for fanta? I cannot drink coke

Quick service friendly staff clean toilets

everytime we order there is something missing or the food is cold!! how hard is it to read the screen and the reciept

Missing sugar & stick , But packing & food is great so no complaints

Half the order missing, and unable to get this resent. Refund requested but we wanted the food!

I hade to order 3 time to get the food it came in a bad state I order take away the gave me just the food I’m angry I asked for the happy meal box 2 now they had a attitude to me go to the other one please it better

food is what you expect and it's fine, main gripe is that every time I've ordered from here at least one of my items is wrong or not provided at all. if it were the once or twice I really wouldn't mind, unfortunately though it's been consistent. definitely check you're given all your items before you eat if you order from here

Great driver great delivery. made the hospital stay a little more enjoyable.

the food is very cold and not suitable for eating

Food cold ,food damage ,a lot food missing !!!!!

I was missing 2 items from my order, the philly cheese stack and chicken selects and dips were missing. I've messaged asking for a refund and heard nothing.

Food was dry,badly packed and my milkshake was the wrong flavour

we only had one burger in there but delivery driver was brilliant

Went through the drive throu and when parked up half my order was missing and had to go through the drive throu again to get the rest of my food and by the time I did the other half of food was cold

Ordered food through uber eats and turns up with items missing which I paid for and Do not even get a refund on missing items

Was told it would arrive by 8pm, when ordered at 7:15pm. It arrived an entire hour late at 9pm. The warm food was cold, and the McFlurry was melted. Was also missing a sauce/dip.

cold ice cream had melted and all the food was cold

time kept getting later as they changed it. otherwise great food

Nearly 2 hours late on a £43 pound order which arrived stone cold. Payment was taken and i now have to take it back and get this reordered or a refund which is time out of my day. I should charge you now

We went here at 7.30pm last night ,The staff are lovely and Friendly really quick service .Food was hot and very tasty.Milkshakes are amazing. Highly recommend. Very clean for mcd.Thankyou.

Milkshake was just like they have shoved milk in the maccie and wasn’t the normal thickness the flavour was to much no salt on the fries like usually no straw for milkshake but amazing how the staff make the food but forgot about everything else (management give your staff a kicking up the ass to actually do the order to the correct standards you guys have set at and stop having your staff being lazy at 23:30 cocking up half the order…)

order completely wrong wrap sposed to have no cheese ordered a breakfast muffin but got a bacon roll

As always my order is not complete, again one item missing

food was still hot and delivered on time

Got the order right which is a plus, considering how bad the Lysander one is at forgetting stuff. Delivery driver polite and on time.

The food was cold and didn’t taste fresh!

Unfortunately do expect missing items, sometimes rude service or the occasional cold food. Definitely could do with some Improvements. Receipt machines never work so fixing orders hard for customers. But missing orders is definitely biggest issue in my experience and plz fix your receipt machines. Customers can’t go through customer service without it. Just makes it all so much worse. We can’t get money back and so on. It’s really frustrating

Food cold and the time kept moving

Just a shame every time I order it is missing things

They forgot my two sausage and egg muffins, butter and syrup, honestly I order every Sunday, this is probably the 2nd time happened

They focus too much on driving thru customers and not enough on other guests!

Late - 3 hours late plus no chicken nuggets

I ordered 2 pancakes and sausage but I found there was no sausage in both of the meals so sadly…

McFlurry had leaked all in the bag but good other than that

Average McDonald's. Could do with tables cleaning a bit quicker

I waited so long I paid for it an hour and a half ago and it’s stone cold unacceptable

Don’t expect to get any of the sauces you ask for. The chicken share box comes with 4 sauces, we chose 4 different sauces but only got the one sauce

Terrible service I ordered a salad meal I got no fork no dressing and no chicken I complained so thay said I could have a replacement so the next day I went back through the drive through and got my order again was told to wait in bay 1 20 minutes later I had to phone the manager and explain I’ve been waiting for 20 minutes 5 minutes later food came out again no fork no dressing and not much salad so I put it in the bin and went home the staff are all young kids messing about being loud throwing food together and it shows in quality avoid at all cost 👎

How many system updates do you have, seems to be one everyday at this point. Always unable to take orders, seems that you just don’t want to because you’re on your own in there

This McDonald’s NEVER gets the order right and always misses at least one meal from the order!

25 minutes for a double cheeseburger. Ran by clowns with care in the community staff. Absolute joke this place.

It's McDonald's, not as cheap anymore, but similar quality throughout the UK. I think the chips (fries) could have been cooked a bit longer. After not having it for so long it filled a craving. The Galaxy hot chocolate was nice.

Food was stone cold when delivered

So far 20 mins in the drive through, still haven’t even got to the pay window .

Delivery Man was so nice and considerate

Not the best in terms of fast service bless them. We've used the drive thru twice and the interior of the service department appeared chaotic. Our servers were friendly though to be fair.

food cold by the time it actually arrived and most of it ended up in the bin. Knew i should've gone to Burger-to-Go instead

left half my order out and was freezing cold !

If you walking and order a breakfast make sure you get a seat and a prepared for a long wait. It appears the sole priority of staff is to service the Drive Thru customers and ignore walk in clients. I don't understand how my order took an age yet drive thru's were served within minutes....

No food delivered only a drink

Food cold and hard not able to eat it

I order my food. Get my order delivered to home and half of it was missing No chance to get money back.

Very good place for fast food and service standards are great with ample parking and clean compound.

Better than the other one in Yeovil but still pretty crap overall.

The food is generally good but they do occasionally make mistakes with orders suck as wrong drinks, sizes and missing food but they generally make up for these mistakes with customer service.

can't fault the delivery today at all, was super quick and food was still piping hot! I will be using this Maccys from now on Not Lysander road because they are awful compared to sherbourne road

usually always something missing unfortunately 😔

Only thing would be to try to keep it warmer

Any McDonald's that give me a chocolate milkshake that only has chocolate flavour in it and I don't have to ask for another 5 times, deserves 4 stars

I thought about dragging this review out by explaining my whole visit, but then I realised it wasn't worth my time on the last day of my holiday. So the long and short of it is don't go here I went once and left with food poisoning, I will say, they were very efficient at poisoning me so can't knock the service to much.

2nd time in a week order took so so long I even called the restaurant and the food was sat waiting if just eat doesn’t have enough couriers stop taking orders food last week freezing and inedible and out of £21 order had a ridiculous £3.30 refund this time it’s barely warm and checked infront of the courier not happy with just eat service will not recommend to anyone no customer service to actually contact poor very poor service

food was late, took over 10 minutes for the driver to depart from the restaurant arrived stone cold.

Me and my partner ordered food we had to wait over an hour for it to come when it arrived it was stone cold i’m not very happy

Rude staff, terrible manners and the worst service experienced for a long time, cars horns beeping in the drive through and 22 minutes to wait for breakfast.. terrible 😔

Slow to take drive through order with no one else waiting!

My order never arrived and they still took out money. We were never updated or told they were not able to deliver, 3 hours after order placed the status simply changed to “delivered” when we had NEVER received it.

Waited nearly 2 hours for our food to find it absolutely freezing and completely inedible no straws for milkshakes no ketchup for kids meals and missing fries in kids meal

order at 13.11. arrived after 15:00. had to go to McDonald's to buy it again and just eat are refusing to refund the cost of the faulty goods.

All food was completely cold, drinks were half filled. delivery was 45 mins after stated time. awful at best.

Waited over 3 hours for the order but was never delivered even though the order says it was delivered

Very slow place also food served cold.

right food was cold bacon missing from big tasty hot chocolate half full I think I will be contacting macdonalds in the morning as not a happy bunny

It was over 2 hours late originally said 25 minutes it is just round the corner wanted for work lunch arrived near end of my shift and had to microwave as cold kept changing delivery time this is not acceptable

My food was delivered at 15.35 I ordered it for my lunch expected it around 2.30 chips were hot burger was cold second time it’s been super late I won’t bother again, I don’t know what’s happening to the place the other McDonald’s is always spot on

food was slow, crackheads were swearing and shouting infront of kids and they just didn’t say anything, had mayo chicken and lettuce or something was wrong with the burger, smelled off and tasted like gone off vinegar/mayo disgusting

As McDonald's go this was pretty much the same as the rest of them parking was easy service was fest

Food was cold and items missing very upset nearly 40 pound spent never again

Didnt give me fries with my select meal and i paid for it

Never turned up after over 2 hours. Have been charged. Even when trying to cancel many times over. Called the store directly and they wanted nothing to do with my order. Just eat loop of doom of never getting the help you want or cancel. RUBBISH!

Disappointed today with my delivery. The food was cold when it arrived and poor quality. I ordered two cheeseburgers and both didn’t have any toppings and were very dry. The fries were stone cold and the nuggets had no dip. Overall, very disappointing.

Terrible delivery on this order !! Took 2.5 hours to come went past being hungry

Takes far too long even though not very busy. Food not up to usual maccas standard

over an hour late and missing item need refund on chilli cheese burger not delivered

We have always had nice food here and find the staff pleasant and cheery. Have used this branch since it opened, and it has never disappointed. Keep it up guys. Well done, nice one.

Got my order wrong, after a long wait in drive through then the food was slapped together and cold .

Ordered on app - item out of stock, but not notified. Staff seem disinterested/discontent. Numerous staff - not attentive/bored. Food presentation embarrassing. Toilet facilities poor. Poor general management. On another visit, tables and floor were covered in left overs. Bins were full and service was really slow. We'll be avoiding this location, as the concept of fast food & efficient service seems to have alluded them completely

Every order I made through this branch Ive had missing food and have to wait 10 days for my money back or go to store , I will never use this branch again and I would advise anyone that wants a complete order to go elsewhere or just not use McDonald's full stop

My food is cold and I’m not very happy

When I walk in at 08:30 for their breakfast and have to wait 15mins for my order, despite being the only customer??? There's a lot of chatting between staff and lots of waiting around, not much of anything else, certainly not serving customers. They often get the order wrong, with items missing and much of the time, it is thrown together: a wrap that is not wrapped, a burger with the party literally out of the bun. And today, a customer walked in 10mins after me and was given his order first. All I ordered was a breakfast roll meal,

they got my order wrong and when I got home I took a bite of my big mac and no exaggeration it tasted and smelled like vomit I nearly threw up myself. I checked the burger and it stank of vomit too and it stunk out my room I was fully convinced someone had put vomit in my burger but after going on Google I learned that it was just the big mac sauce that had gone off. They served me a big mac with gone off sauce. Safe to say I threw the rest of my food away and will not be eating maccies again. 😂