McDonald's in South Somerset

Food was cold and items missing very upset nearly 40 pound spent never again

Didnt give me fries with my select meal and i paid for it

Disappointed today with my delivery. The food was cold when it arrived and poor quality. I ordered two cheeseburgers and both didn’t have any toppings and were very dry. The fries were stone cold and the nuggets had no dip. Overall, very disappointing.

Never turned up after over 2 hours. Have been charged. Even when trying to cancel many times over. Called the store directly and they wanted nothing to do with my order. Just eat loop of doom of never getting the help you want or cancel. RUBBISH!

over an hour late and missing item need refund on chilli cheese burger not delivered

Terrible delivery on this order !! Took 2.5 hours to come went past being hungry

Ordered on app - item out of stock, but not notified. Staff seem disinterested/discontent. Numerous staff - not attentive/bored. Food presentation embarrassing. Toilet facilities poor. Poor general management. On another visit, tables and floor were covered in left overs. Bins were full and service was really slow. We'll be avoiding this location, as the concept of fast food & efficient service seems to have alluded them completely

Got my order wrong, after a long wait in drive through then the food was slapped together and cold .

Every order I made through this branch Ive had missing food and have to wait 10 days for my money back or go to store , I will never use this branch again and I would advise anyone that wants a complete order to go elsewhere or just not use McDonald's full stop

When I walk in at 08:30 for their breakfast and have to wait 15mins for my order, despite being the only customer??? There's a lot of chatting between staff and lots of waiting around, not much of anything else, certainly not serving customers. They often get the order wrong, with items missing and much of the time, it is thrown together: a wrap that is not wrapped, a burger with the party literally out of the bun. And today, a customer walked in 10mins after me and was given his order first. All I ordered was a breakfast roll meal,

My food is cold and I’m not very happy

they got my order wrong and when I got home I took a bite of my big mac and no exaggeration it tasted and smelled like vomit I nearly threw up myself. I checked the burger and it stank of vomit too and it stunk out my room I was fully convinced someone had put vomit in my burger but after going on Google I learned that it was just the big mac sauce that had gone off. They served me a big mac with gone off sauce. Safe to say I threw the rest of my food away and will not be eating maccies again. 😂

Order arrived cold and missing a portion of chips which has happened on my last 2 orders. Shame as previous order was fine.

Empty tables left dirty, we were forced to choose a table based on how ‘clean’ it was. We had to ask a member of stafff behind the counter to clean the table before use. Floors dirty everywhere, no napkins in the only dispenser in the restaurant. Burgers arrived cold and had to be sent back. Used the toilet and found the cubicle is an awful state. Also I noticed the red mop bucket, in the kitchen area, which as I understand is for toilet use, NOT kitchen! I don't expect much from any Mac Donald’s restaurant but this is the worst I have visited

Staff are great and food is always really good. Franchise is really good , staff work hard to keep everyone satisfied. Thanks

chips a bit cold but was a bit of temperature left in the burgers. Nice chocolate milkshake was lush too.

Absolutely shocking mcdonalds! Left out a mcdouble, all the sauces for our meals. All the fries. Get BETTER STAFF. Go to the one at lysander road much better.

Great burgers, fresh fries, great staff

Was really busy but the staff were great

Food ok but still came with pickles after we ticked not to have any also ordered apple pie but got toffee apple pie ( that no one likes)

Premises are kept clean and have various services like drive-through, park, and collect upon app order or a traditional in shop dining or takeaway.

delivery was absolutely fine. the food was poorly assembled done with very little care. kids happy meal toy was wrong selected book got a toy. drinks bag was open upon delivery.

coca cola leaked in the bag but i got a refund so its okay

Drink came empty. Spilt everywhere

It's is what it is a fast food shop it's not a restaurant to be fair but my grandchildren like it. Food is usually lukewarm or cold. On th positive side you will never burn yourself on a meal

Very expensive and some of the food was cold

Worst McDonald's I've been to food always takes ages even when it's not busy horrible customer service and still get the order wrong after half an hour of thinking how to make a very simple order

Continued to be delayed for over an hour then when arrived food was cold

wrong delivery to my house when my wife said to the driver she got told just to take it and complain and ask for a refund. this doesn't just make you guys look like absolute idiots it also makes mc donalds look incompetent. I had to drive down to mc donalds to sort this out my self I got my order the manager was really upset about the issue. should I add that your drivers need some customs service and paying cheap for your drivers don't always work. you pay peanuts you get chimps.

Daughter had a cheeseburger meal with nuggets, was throwing up all night and the next day.

Didn’t get my brownie so got apple pie which I don’t like. Chips were cold but other than that good

At least I got my dips this time. Tasted good but I think I ordered too much. 10/10.

Very helpful staff lovely little place

Fries were not edible, stone cold and not salted.

The fried were a bit cold not feeling fresh like in the ads but was delicious overall !Will order again! 🤗

Just like any other Maccy D, although this is next to a sewage plant which adds atmosphere.

Only stopped in for a shake and to add Flushings Meadow to the database having visited Lysander Road for a breakfast and another time for a McPlant as relatively local. Very friendly service and the lady came out to chat. A relatively new McD to the scene that could do with a bit of a boost. Good location near Matalan roundabout and nice seating area outside. Will need a revisit .

Food had obviously been left out under the lights for a while as it was dry and luke warm. Place was full of unpleasant, unruly children. Service was adequate but not welcoming.

completely the wrong order never using just eat as a company again

Waiting for nearly 2 hours, finally! Thank you for the delivery driver.

corner was at resterant for overly half hr according to this app and when he gets here food is stone cold drink barely Luke warm I wish for full refund for this waste of time and money

A pretty sad place to eat in - the self serve machines are not giving receipts, and no milkshakes or McFlurries available. A crushing disappointment - this is not a genuine McDonald's experience at all.

Amanda is a real asset to the team here, as soon as we walked in with our two year old she made a conscious effort to find somewhere for us to sit and also provide some bits to entertain our daughter, regular check ins which is something you just don’t get anymore! thanks for your great service amanda it’s truly appreciated!

It came an hour plus late came cold and the delivery driver was extremely rude

Food was cold, no straw included for the milkshake

Food was stone cold, more chips in the bag than in the cardboard holder, waste of nearly £50

Food cold and tastes like cardboard board. Had to wait over 30 mins past the first estimated time

usually people are late but he was early/on time 5 stars. food good too

I have already messaged about this issue. Just after I sent my message saying delivery would be up until 23.45 after placing the order at 22.25, is suddenly changed to my order being delivered at 23.22 which was literally 2mins after my complaint. On the app it was saying that the food was still in the restaurant being prepared. But it was obviously in the car the whole time, so it arrived luke warm, the Hot Chocolate had fallen over and its contents soaking the bag which broke.

food was cold and missing items, drink was sent loose in a big bag so it spilled

still waiting on my order times keep changing

Luke warm again. Missing sips and straw again.

I had a lovely breakfast and coffee to start the day off.

We ordered 1 large sprite & 1 large Fanta & got two large Fanta’s

Seriously slow, orders wrong and cold food.

It's a McDonalds. What can you say? It is a newer one and is clean and tidy. The staff were surprisingly friendly at this one. Not too much of a wait, either. I do like the order at screens option in the restaurant.

Poor service. Always end up waiting longer at this outlet over others.

2nd time to this Mcdonalds, used the drive thru this time around. Fast effective service with a smile. Was a little busy but it was Saturday night after all!

Ordered food online then arrived at restaurant Was then met at store door to be told pick up was only via a restricted height drive thru Which is unusable as in a minibus A brand that spends millions on adverts but zero on customer service NICE?

Order was being prepared for an hour! Everything is cold and slapped together. Sort it out!!!

chips were cold and burgers luke warm

This is now the 3rd time food has arrived COLD from this restaurant. It makes me look bad when I constantly have to complain to JustEat

my drink was spilt over most of the bags

Delivered Luke warm. And missing dips again. Happy just wanted you to know as it’s every time we order from Sherborne macdonalds.

drinks arrived with no food uless and waited over 1 hour

Well what can I say; I waited 50mins for my order and when it arrived it was stone cold, even the McFlurry had completely melted and the same with the milkshake, so most of this ended up not eaten, like I said I waited 50mins for delivery but was annoyed as app kept showing food was being prepared, and delivery time changing, so I stupidly assumed was going to be hot or at least warm, will never buy from there again!!

Like others have said, would give 0 if I could. Orders never right, service is long, the burger looked atrocious and has definitely made my partner and I ill for the last two days. Worst place!!

Still nice n hot delivery very efficient and polite service , could have done with at least one serviette though to wipe my chops! Apart from that, thanks for a great breakfast

it's a McDonald's not much else to say

Food not in order,had to drive round again and wait

Very nice guy who delivered my food

I wish I could give no stars to this place the staff can not read and can not get your order correct I phoned up to complain about missing items as due to getting a brekkie as a treat for the family and to have it completely messed up due to staff not being able to read or double check the items before being handed over for delivery learn how to do your job properly full refund only given when I visit the shop well what can I say I get delivery due to not able to drive due to epilepsy and now I have to find a way to get to McDonald’s just to get my refund I’m only like this now due to 4 other times this has happened in the past poor poor poor service made the manager read my order out over the phone so i at least knew 1 person nos how to read so if management did their job properly ensuring all items are in the bag before it was sent out to be delivered so the manager did not do her job properly by checking order was complete before being sent out after I made her prove to me she actually can read no excuses for this mess up

The food was not is a thermal bag so it was stone cold

Everyone who works here is incompetent apart from one man.

Food was okay but delivery driver was so rude and had so much attitude. Absolutely shocking behaviour. Won’t even ring the buzzer and demanding us to go down and just spoke disgustingly.

I dont know why i bother there’s always an issue with this place the food is stone cold

Absolutely shocking service! 30mins wait for a simple kids meal saying they are very busy when there are only a handful of people in, everyone waiting, wouldn't come here again unless you want to waste 2hours of your life waiting for Medioca food when it finally arrives! Toilets are filthy, ladies weren't even open!!

Over loud youths on something upsetting the customers sat down wanting nothing but to eat there with their children in peace, the atmosphere volatile, and fearing. What a sad end to a beautiful evening. The staff tried to manage the situation but don't have a foot to stand on and previous need of police the ailed then miserably. Sadly due to the fuss these two youths caused they ruined orders and caused people to leave earlier than planned they should be ashamed but drink/drugs and McDonalds aren't a fair mix for other diners. Give your staff security guards they deserve it and so do your customers. We don't pay for food and fear we pay to enjoy ourselves

Today, I was at the shop and I witness a very rude and aggressive behavior from the manager on duty. It was about 4:40 pm. There was a delivery driver waiting more than 1 hour to pick up his delivery order. The delivery driver ask the manager what is the reason for taking so long and instead of giving an apology for the long delay he started shouting and swearing at the delivery driver. The manager become very aggressive towards the delivery driver. I was with my kids and this is so disappointing and frustrating seeing this situation.

I requested cheese be removed that was ignored dietary requirements are not a joke

Utterly slow and always forget to put the food in. I'm particularly angry tonight as I have order through the app and yet again food hadn't been placed in the sealed bags. I cannot reach the phone to this branch and neither can I successfully contact customer service to request either my money back or a burger which I have paid for yet not received. This is not a uber problem it's a restaurant problem and I have no way of getting recompense. Avoid.

food was an hour late and flat cold. never again

Didn’t contain the dips AGAIN! No straw for the drink, and the burger had stuff in there that I asked Not to have. The Fries and Nuggets were PERFECT as Always and the Banana Shake was Heavenly as Always. 6.5 out of 10.

late, stone cold and both the driver & bags stank of cigarette smoke. Thats where I draw a line

chips weren't cooked, half my order was missing

as always they forget something or mess up the order this time we were short on some of the nuggets and all the dips were missing

McMuffin was cold, like totally cold. it's come from 5 minutes down the road. no wonder they need staff, the current staff are not good.

Every single night I have come here - "sorry the system is updating we can't take any orders" no sign in the drive thru. Nothing. One or two nights I can understand but it seems to be every time I go. If you can't take orders at night then don't be a 24 hour branch.

I was offered a new product but it was pathetic two cheeseburgers (tiny compressed and freezing cold) a serving of fries so pathetically small that a two year old was crying for more. I had to give my dinner (a Big Mac) to the children as they were still hungry. The two cheeseburgers were not £1.50 worth and the 12 skinny fries at nearly 10p a piece made this a shocking rip off. Just Eat were stand up about it refunding £4, but it still leaves someone who has food issues with no dinner tonight.

So slow, the place was virtually empty and we waited over half hour for food. It wasn't that warm either.

delivery never turned up, time kept going up, 2 hours after ordering food, said it was delivered but wasn’t

Window changed, over an hour to be delivered from order. Arrived stone cold, to the point we had to reheat in an air fryer. Awful.

Food was okay, but unfortunately they didnt add any of the 4 dips i had asked for.

it was delivered before the stated time but was all cold. we have ordered a few times before and once it was cold like this☹️

The food was good and delivery service was great 10-10

incredibly bad, was over an hour late, the app did not update to even tell us the order was being prepared.

Terrible!!! Food was expected at 5.10, arrived at 5.40.. I kept an eye on the live updates on the map and the driver was parked in kfc car park for over half an hour.. due to this food was FREEZING! Ordered banana milkshake and was sent strawberry?! Just dreadful service all round! Not worth the money what a waste of my money!

absolutely inedible cold food and runny ice cream and delayed

Order was incorrect, it happens a lot at the Sherborne Road maccies. They clearly don’t look at the order sheet because we got 3 of the same burgers and two chocolate shakes instead of 1 choc 1 banana

my drink had leeked inside of the bag meaning that i had only a third left making me unhappy with my order becauae of this inconvenience