Subway in South Oxfordshire

Stood around for 10mins no one at the til.

,,Samuyal” thats the guy,very rude and not helpful at all shame when people working in the places like this i was asking to wrap my foot long sandwiches in 2 separate pieces of paper and he never agreed too do this even for extra £,recommending to choose another place another subway

Staff are very rude. Zero customer service.

Mark (the young man working on Sunday 17/3) is a bad employee. Doesn’t look like he wants to be there, doesn’t listen, gives attitude back when the customer asks why he didn’t listen. Looks miserable. The slowest I’ve ever seen a subway sub made from start to finish. Get rid of him and you’ll probably get a lot more business.

We ordered 2 foot long subs and saw the sign, "make it mega for an additional 40p", the sign clearly said this meant "drink+cookie+crisps". Mark, the member of staff who served us was very quiet and could not have made it more clear that he disliked his job and didn't want to be there. He took a very long time to make the sandwiches and put them in the oven. My husband then asked if we could make it mega, Mark asked us what cookies we wanted, we picked our crisps and then my husband asked for 2 cups for drinks as part of the mega deal. Mark said that we'd "already chosen the mega deal by selecting crisps and cookies" he explained that we couldn't have a drink. We checked the receipt and we realised that he'd charged us for each item separately anyway, not an additional 40p as per the mega deal. My husband asked why we couldn't get the mega deal as advertised, Mark could not communicate this to us and became very short and rude, he said, "the mega deal is a sandwich, crisps OR cookie and a drink" so my husband asked if we could put the crisps back and have a drink instead as per the deal, Mark said asked why and said I just work here, I can't tell you what to order. So my husband picked up the mega deal sign and showed it to Mark and said the deal is very misleading if you can't have all 3, and Mark looked stared at him blankly. I asked if we could speak to a manager because Mark was clearly finding it difficult to understand and communicate, Mark said the manager left for the day already. My husband then asked if we could leave the cookies and crisps and just have the sandwiches because he got fed up of trying to explain the mega deal to Mark. Mark looked at my husband and frowned, he asked "why do you want a refund? You're wasting my time, next time, you make sure you order more carefully". We honestly couldn't believe the disgusting customer service we'd received, then it made sense to us why this Subway has an overall rating of 2.8/5.

Preordered, turned up at arranged time and it took a further 25 minutes to make food 3subs 3 pizza bread and 3 garlic bread. There was nobody in there before when I turned up. Then shorted us on 6 cookies and refused to use our points because we needed to buy something after just spending £ 35 and keeping me almost half an hour over the pick up time!

It was hard to communicate with the staff. I ordered a big cheese sub an ask for salad I was told no salad with the sub I offered to pay but they still refused I left with no sub way

There was nobody behind the till, have been waiting for 10 minutes..... this is very common in wallingford subway, everywhere else you get served pretty quick.

Far as subways go it's very good one

Didn't ask for extra cheese, was given it and charged an extra 60p. Corrupt.

Closes at 4:30 everyday, not 5 as advertised

I have been a few times to this subway store now with my young son after school. We absolutely love this place. The service was great every single time. There’s always a queue because we can see there’s just a lady working there but it’s worth the wait. Can’t complain the waiting time, the staff is trying her best. My favourite is the tiger bread and it’s always freshly baked. Well done to the staff!!! And a big thank you to subway for the wonderful meals!!! Highly recommended this store.

Understand she was busy working by herself. But refusing to sell me a coffee in my meal deal because there is a cue is a joke.

Long wait while the single member of staff made and order for a delivery. I would have been absolutely fine with that, if the member of staff had even acknowledged I was waiting. 2 Star service, but the sandwich was very tasty.

Absolute disaster. I placed an order online today and arrived on time. My order was not ready and the single staff member had not started it, and would not advise when it would be done. I left after 20 minutes with no order and no refund (the order was almost £20). The staff member continued to serve those queueing in store. I will NEVER go to this store again. Customer service at its absolute worst, and comes from poor staffing and poor training of staff.

Slow. Veg compartments frozen so veg limp and soggy.

The guy who works here alone is a champ. Never lost his cool even though waiting times were nearly an hour

They seem to close early all the time, happened to me several times now, not really sure what the point of having closing times is in that case. Would be nice if they made them earlier and stuck to them.