Subway in Solihull

Ordered a coffee and asked for a cup of hot water to heat my daughters milk bottle, was told i would be charged a pound for this, on principle refused to pay this and cancelled my order, was told by lady everyone here will charge you. I left went to Starbucks and they were more then happy to heat the bottle for me for free as well as ask me to let them know if it needed to be heated for longer, disgusting by Subway for trying to charge for this and the attitude was just as bad, dont tell me everyone will charge when you clearly have no idea if they will, you can't be this hungry for a pound surely, will not be visiting Subway in future and will be sharing this experience with all friends and family as well as all social media.

This is like every other subway So nothing special however I’m not to sure why they have such a small place ?? There were like 4 ppl working there on a Saturday at midday. When there was a event on There was over 100 ppl in the que. Feel so sorry for the staff. Have more staff to help out or even a pre made meal ready to go so customers can just come and pick and go