Subway in Luton

Food came uncooked, no number to call for service issue after delivery

Staff trained to use manipulative tactics to get people to spend more money.

The food is very good, various selections. Nice service. I have one comment: dirty tables

I submitted a refund request for the 6in breakwich as the footlong baller was only a 6in sandwich. Didn't know how to convey half the footlong baller was missing.

I'm a regular customer and have always ordered mainly morning subway is on time and best subs everytime.

The delivery driver was utterly useless. Parked in the wrong place. He refused to move to meet us at our actual place we requested delivery. Was rude. Might as well have walked to Subway ourselves in the end.

Got nothing what i ordered and i hen i rang them they told me to ring them back and then closed the shop!!!! absolute bs

Never arrived and marked as delivered

I purchased a footlong plant patty sub from this Subway today. When I got home, I found hair in the sub which made me feel sick. Thrown straight into the bin.

Food is halal which is great. the steak and cheese is 10/10 would definitely recommend.

What have you changed about the meatballs they are absolutely awfull now

Food delivered at wrong address and delivery man didn't call or inform that is very rude and unreasonable thing I am not happy with this. That is totally wast money I will gonna complain about this order

Nice taste shame it was not hot

Good experience and good friendly staff

Messed up order and put wrong sauce in tuna footling tasted disgusting so was a total waste

Great staff. Helpful and friendly.

Follow instructions, would definitely order again

Ordered at 12pm just received 14:32 no update at all!! Would like my money back for that

Food was cold and soggy and a mess, food was not edible

Proper Rip off plz check carefully menu prices as guys there overcharge very common ... no customer service at all ... dont give reciept and overcharge. Cleaning process is not followed plz watch when u go. Chicken 6" with Egg and 2 salad as breakfast come usually charged me £5.89 no drink no reciept given guy told me to check with other subway the price but no reciept had no time for argue but u guys check. thanks

Was suppose to be delivered earlier.

Not enough steak pieces just all salad

Don't order from here. I ordered more than £45 worth of food and it was shown as delivered but it wasn't actually delivered to me. If the driver got lost he could have called me but he didn't. The restaurant contact number wasn't even connecting. Very bad experience. I want my money back and I want an apology.

The food came an hour late and was cold , when asked about it the delivery driver had claimed his car broke down. Whilst checking the location the driver was in luton around the mall and not getting their car ‘fixed’ as claimed. My entire meal was ruined because of this and i don’t appreciate being lied to.

I SPECIFICALLY PUT NO CHEESE IN THE ORDER NOTES OVER 8 times in capital letters as the person im ordering for is allergic to cheese

Excellent service but at poor place inside shell so people are getting afraid to get ticket while buying subway..

Every time I come to this subway something seems off, dead

Very fast and friendly service

Food is okay not wow, be careful of parking facility as it is owned by shell and private warden loves to deliver tickets even without granting five minutes grace time.

Never received the order! Their service is pathetic. I tried calling, but it was an 0800 number, so there was no answer. I'd like Just Eat to refund my money.

They gave me my strawberry cream cookies !!!

Everything was fine but they messed up the order. Ordered footlong tuna and they give me 6inch.

We are only round the corner don't understand how he got lost

Delivery was great and the driver was pleasant but really disappointed with the restaurant as the order was not followed - several of the subs had either missing or wrongly added ingredients.

Food was cold and hard when I received it

I had to come at the restaurant myself for a half delivered order so I could get what I paid for. Tried to call the number on google first; but is not working, and as a reply at this problem it was just "sorry" and the phone do not have battery , so i have to spend my time and petrol to come to restaurant even though i have paid for this service, and delivery fee.

Always new staff, they don't know how to prepare the sandwiches. I am a regular customer there from 7 years but now I feel embarrassed 😳

The food looked nothing like the images, the ingredients seemed rationed on the garlic slice and the a cheese slice did not have enough cheese and tomatoes on it. I won’t be ordering again unless I am there when it’s being made in front of me.

Great staff and service. Adding washroom facilities would make it a five star.

Nithin single handedly prepared several sandwiches / nachos/ whatever the customers requested not only for people waiting but also for Ubereats/ deliveroo. He was fast, accurate and also polite with customers, I just wondered why he was left by himself for so long? 😞 It seems quite busy for a single person around the time I visited. Not only a few people in the premises but also orders and delivery driver coming in. My respect for managing the situation so well!

Delivery always try to deliver to back door outside gate instead of coming to front door. When I have paid for delivery.

Ordered a foot long, got delivered a 6 inch..

I have found stone in meatbals nearly broken my teeths

Very fast delivery with a polite driver

I ordered a large meal deal that comes with a drink, cookie and a crisp but I never received those items. Just the sub

Food was stop on and nice one to the delivery driver for coming out in this weather

Plz avoid parking, otherwise you will get parking ticket for buying Subway.

Went there and was checking the menu online first ,got the ticket while we were in the car, £6 teriyaki sandwich going to cost us £60. Disgusting part was parking ticket person was laughing on us after pasting ticket in front of my eyes,will never go again there.

Fast delivery and great service. Sub was delicious and fresh

Disappointed with my sub. I asked for sweetcorn, red onions and jalapeños and the missed all of those and put in black olives instead which I can't stand. Do they not read the notes? What if I was allergic?

my sub was toasted but everything else was good

Delivery said delivered however I did not receive my order.

The food was cold, no sauce was given and my order was wrong

Mashallah beautiful place with delicious breakfast and dessert and one of the best tea hopefully will come back again, and I will recommended all of you to try here ❤️

Nice place to buy food and good taste

Very bad experience. No sauces and salads were added in my sub even though they charge for it . Never ordering it again.

One thay I had ordered did not have the sauce I had asked for

I didn’t get the food even though it said it had been delivered and couldn’t contact anyone at the shop. Very disappointing

Only good thing about the food is that it was on time burnt and hard bread

Each Sub had each other’s salad and sauce which was an issue and had to remove the jalapeños from one sub to another. Driver totally clueless as couldn’t find our building despite being right behind him!

ABSOLUTELY DISCUSTING. THEM 2 INDIANS WORKING AT THE DUNSTABLE SUBWAY ARE SOO TERRIBLE!!! YOU NEED NEW STAFF FOOD COLD AF BLAND I CAN JUST TASTE LETTUCE AND CUCUMBER WASTE OF £15

I have not received the delivery and there’s no number to call. Appalling service

Sent the wrong order and didn't even attempt to try and sort it out. Instead said to contact just eat and get a refund! Appalling!!!

Always 100 % healthy fresh my favourite take away

Long time to assign driver. Additional food items put into sandwich that were not requested.

Missed half of my order I ordered a footlong

Very enjoyable and came very quickly

Very happy. Exactly what I ordered and delicious. A small thing I’m not happy with… on the app it shows you a FINAL price, then as you hit the payment, another fee gets charged. Please sort this out as it’s very misleading. Ta muchly… D.

I didn't got the food.The driver didn't delivered food to me.But he done in app that he delivered.he is not picking the call.He called me and he was not speaking.His phone is not reachable now.This is such a disgrace to the customers.He spoiled my whole day.Please take necessary actions in to it.

The food was delicious, it arrived well before stated delivery window Will definitely ordering from Subway again

Always healthy tasting and good quality my favourite take away in Luton

I accidently gave incorrect dress, but driver was nice enough to come out of his way to deliver to my location. Thank you was really appreciated.

My sub has red onions and i did not ask for these. Also i think there is hardly any sweet onion sauce as i cannot taste it at all, i did not enjoy this at all :(

Footling was broken when it arrived.

Order was scheduled for 12.30 - 12.50. At 12.50 no update on App so tried calling. Advertised Number was not recognised. Drive to restaurant and was told no driver showed up so collected order. Whilst waiting for collection original driver turned up with a collection time of 1.15!

it was missing some of my topping choices eg pickles

The food was cold The food came late The food came with the wrong type of bread and it didn’t have the drink I asked for

Chicken Tikka Salad tasty fat free option.

One of our subs had the wrong sauce and salads as well as barely any filling!

I had to meet the drivers 3 roads away from my house due to road works.

Very polite staff I ordered something and it wasn’t available so they called me to ask if they can exchange the item for me I really liked their service delivered on time thanks you

If I could give it 0 stars I would because last time I ordered here,they gave me the wrong drink then I did another order recently and it changed from being 20 minutes to 45 minutes to arrive and the contact number doesn't even work

it is not toasted, there is no cheese and it is the wrong bread........................................................

My order has not been delivered to 158!!! Where is my order. Order status says delivered??

Food was cold and hash browns tasted like they were recooked more than once literally tasted like cardboard if I wanted that I wouldn’t have ordered hash browns i would have went to my garden and started chewing boxes

Very bad service and food.will never go there again

Not only was the delivery late, it was 1 item missing and couldn’t even ring the shop as the number did not exist and all I could was get my money back from Just Eat, this means that one person missed out completely, not at all happy.

Good temperature was cold Barely had any cheese Crisps burnt And no jalapeños Spent £8 including deliveries fees to have rubbish food Thank you

Awful missing items nothing was cooked cold soggy and just a waste of money really unhappy about this and will be requesting a refund

Was freezing cold wasn’t toasted

There was missing items from my order, substituted items (which would be fine if I’d have been informed) and the sandwich went in bin. Tasted disgusting, even with sauce on it there was literally no flavour. Meat tasted sour

I haven't received my order it says delivered but where? I want a refund right now

Recieved a completely different order. Don't order from here

Ordered 2 meal deals, all I got was two footlongs and the addition sides I order(on top of what was in the meal deal). This place seems to have a constant issue with orders and missing items.

Quick and food in boxes stopping them for getting cold from the drinks 👍🏻

not happy as I ordered a rainbow cookie but that was not included

Everything was good it’s just I got three cookies instead of six ?

Very clean, and frendly store, have Subway every day.

Delivery was very quick, but the food I received (tuna wasn't supposed to he toasted, but was because the bread was obviously stale, must have been trying to cover that up) and the bmt was cold. The chicken bites were like rubber as they were already cold by the time they got here. Not sure where it went wrong, maybe left on the side in the store or something.

Food was great as normal and delivered in a reasonable time, however this is the second time my hash browns have been not in my order in just over a week.