Subway in South Ribble

Absolutely awful customer service by the older lady with blonde hair. She was rude and shouting at customers. Not going Subway again if this is what to expect. #bekind

great place, staff are awesome as is the food

Got served by a very rude lady , she gave me 5 oldies on my sandwich and when I went to eat it everything fell out and I was left with bread and a side serve of salad not the most hygienic place. They also have a recycle bin and then a normal waste bin but they isn't any divider so it all gets put together. Overall experience was awful!

One of the female senior members of staff made me a really good salad.

Your average subway but the 2 young girls working there were lovely.

Went in at 1pm to ask if they could do a rush job of platters. Manager was fantastic and had 4 platters ready for a 21st birthday party 2 hours later. Also sorted out gluten free and vegetarian options. So happy with the service and thoroughly enjoyed by all 😀

Very mixed review of subway,Penwortham. Sometimes very quiet and nice however very often rammed with one person serving and a long wait. App ordering ahead is pointless as it’s never ready and often have to stand in line waiting for this to be made which defeats the whole point.

Julie has provided such incredible customer service, for my job I take lunch for sales meetings. Julie has been incredibly generous and allowed for me to have her personal mobile so I can contact her when I need multiple platters for upcoming meetings. She makes my job a lot easier and all of those in attendance say the sandwiches are delicious. For one meeting there was someone who had a severe peanut allergy, Julie took time to make sure the sandwich was prepared properly. I feel very lucky to have met Julie, for how seamless she has made this aspect of my job. Julie is a lovely lady and a real asset for subway.

Footlong was on the wrong bread, 6” had so much sauce it was inedible and cookie was missing from the meal deal.

A brilliant Subway with amazing staff which creates such a great atmosphere. Definitely one of the best in the area.

Average. Never got half my order.

I requested a breakwich wrap, with the contents toasted. At my usual store, this is done by using a silicone container and placing the protein and cheese in that, however it was just slapped on deli paper then once toasted dumped onto the wrap without any thought. This resulted in most of the cheese being lost (thankfully, more on that later). As it wasn’t prepared correctly I ended up with my wrap divided into sections instead of getting a bit of each part every bite. All the bacon is in one bite. All the egg was in one bite. Both halves of sausage was on top of each other. The hash browns had a weird taste, almost like they weren’t cooked. The staff member put about 6 lines of sauce instead of the standard 3 lines resulting in a saucy mess. My requested salad was dumped in the middle of the wrap and not spread evenly. It is a Wednesday and I noticed the wraps had a Tuesday label on them. The cambros in the counter were messy, with cross contamination everywhere. Scoops were not used for cheese and sweetcorn, so I ended up with too much cheese (I requested half a scoop, thankfully most of this was stuck to paper) and too much corn (probably 2 scoops worth, standard portion is half a scoop) My local subway is always busy, but after visiting this subway on my travels, I can see why subway has a poor reputation. On a separate visit, I only got a cappuccino. I did not get any chocolate on it, as standard. There was an odd flavour to this too, that I’ve never tasted at my local subway. I hope the milk was not bad. Cleanliness: very poor. Gloves were kept on at the till, and the till was visibly dirty from the other side of the counter. Subwrap was kept right in front of the counter on a tray, with anyone being able to touch it. There was a layer of grime on most surfaces behind the counter particularly around the coffee machine area. The floor was muddy, probably because there was no mat for people to use. The glass screen on counters was grubby. The door handle was filthy, This is a modern style subway, why do they not have automatic doors??? The knives at the start of the counter were also particularly grubby. I realise this is a particularly long review about a subway, but it is what it is. I’ll stick to Liverpool road store in Southport. That is what a subway should be.

I brought my two teenage daughters to eat for lunch, and they were nervous to order which made the man serving us laugh! He didn’t even hide it! I scolded him and he just started grinning even more! So disrespectful.

10/10 experience Good food Brilliant service and amazing staff. One of the best subways in the area and top standard of a restaurant.

Grab a subway after my sons swimming lessons every Saturday. Always great staff and my sons love it.

The cleanest Subway I’ve been in for a long time. The service was also ⭐️⭐️⭐️⭐️⭐️.

Previously had a bad experience here but my experience today was 180 degrees. Ordered online and collected all ready to go. Melt was delicious and just the right balance and still warm when I got home. The Xmas brie and bacon is a must if you like those things! Only one regret wish I'd made it a foot long cause it was that good!

awful. me and my friends went in and the worker, julie started shouting at us to get out if we aren’t going to buy anything. my friends said we are buying something and then she rolled her eyes.we felt really uncomfortable and we discussed weather we should eat inside or walk home. we then went to order and julie shouted at us again to take our bags off the table as people are going to eat there. we weren’t the only people there with our bags on the table. we felt very targeted. when i went over to our table it had left over bread and peices of lettice and mayonnaise on it. she’s complaining that our bags are dirty but then it doesn’t matter anyway as they should clean the tables. wouldn’t reccomend. sack julie. as you can see in the photo attached my friend is very upset and has now gone mute. she is unable speak now thanks to julie.

Pleasantly surprised with how nice the staff are . Great choice of staff! Great sandwiches !

Long story short, I initially ordered through uber eats and my meal said it had been delivered but had not arrived. It turned out that someone had impersonated me and took the food!! I spoke to a lovely lady at Subway who said she would re-make the food for me and she even threw in some cookies for the inconvenience. I can’t fault the staff, they were all great. Thank you for being so helpful the food was fab😊

Great location with ample indoor and outdoor seating available. Service was great and there was a bit problem with the offer on app and what is ava¹

Hadn't had a subway in ages. A 6" sub and a coffee £7.18 is ridiculous and didn't taste great. Get yourself to McDonald's or anywhere in fact.

So much to choose had to let others take my place in the cue

Went in this morning, served by a lovely young lady, she was kind, patient and over all outstanding. I'm glad to see how not only the staff have improved but the cleanliness and standards have, will be recommending to all family and friends.

Staff at this store are friendly and was patient taking my order. Not only did the food taste great but was made up to the standards i expected. Store was nice and clean.

Just gets worse. Ordered two subway salads, tuna with south west and chicken with caesar sauce, they got it the wrong way round, I guess that’s not the end of the world. But, the size of the salads was laughable. The worst Subway salad ever, see photo. Iast Subway from this place. Don’t waste your money, Awful

Service was dreadful, I was told I wasn’t allowed to change the bread I had to have it as it was. I wasn’t allowed to change the salad or add any more and the sandwich was toasted with the lettuce on and it made it warm and soggy. Was unable to sit in as the place was that dirty there wasn’t a clean table, definitely won’t be returning the service and food was a joke

Never have I ever been treated with such poor customer service.... I bought 3 subs one of which I asked for a little lettuce.... She put three pieces on so I asked for maybe a little bit more 😮then did not wrap the sub properly.... So I had to ask for it to be wrapped again.... No bag offered either..... I had to reach over the counter to get them to leave.. as I left I said "service with a smile, thank you" and she shouted as I was walking out of the door "what did you say" so I told her and she rolled her eyes at me! I was in shock the attitude I was receiving. I came home and rang to complain. I was told that all of this is perfectly acceptable and not to take it to heart.... Then I was called pretentious and then to add insult to injury I have been given burnt meatballs 😞 rock hard.

Out of all the subway branches in Preston, this is by far the best in town, best service, clean and perfect portions. Best Tuna melt and chicken tikka sub I've had in a long while, served by a young lad, quite impressive and did this with a passion and not clock watching whilst serving me 15 mins before closing time. Well done!!

Ordered ahead on the app and went to collect at the correct time, but didn't get handed my sandwiches until 32 minutes after arrival, by which point a dozen new customers had walked in and been served before me?! What's the point of the app if you're just going to ignore the mobile orders and continue to serve walk-ins first?? Only bothering leaving the review because there was no hint of an apology or any explanation given.

Very disappointed recently! My daughter has started having a treat on a Wednesday by getting a subway for her lunch on the way into school which worked great for a couple of weeks but for 3 Wednesdays in a row not including half term we have not been able to get. Your opening times on website state 8am and on your door but for one of them at just gone 8 it was in complete darkness door locked, one of them door was open but no computers so couldn’t take order although not sure why would just take cash and key through later! Computers don’t stop making a sandwich!!! And today lights on man in the store on his phone and door locked, I rattled the door knocked but he just ignored us and carried on his chat!!! Why he couldn’t just come to the door and explain why it wasn’t opened or put a note on the door! Very disappointed! Maybe you should amend your opening times to 8.30 if you are not going to be open! :(

Didnt have most toppings, when they cut the bread before putting meat on it they butcher the bread, sandwich was toasted and then waited on the side for 5 minutes before i got salad, 3 lads that was working looked disinterested very very slow customer service, counter is absolutely FILTHY, crumbs old lettuce etc everywhere disgusting. Would never return to this store, this store tarnishes the subway name.

This has to be the worst subway by far. I've been there twice now as I drop my son off for sports in Penwortham. Both times it's been a disaster. First time I was stood waiting for service while the girl was on the phone 😭 crying. But the service was excellent after I got her attention. The second time was a disaster. I ordered a six inch sub meal. The server had to Scape the meatballs out of the container as the had dried up with no sauce on them. There was very little choice of salad, only a few containers to choose from with a couple with scraps in them. I got to the till and was asked what drink I'd like. I said hot chocolate, but said they didn't have any milk for chocolate so I asked what he did have instead. He said tea, coffee cold drinks. So I choose tea, with a cookie 🍪. It was only when I'd got to my car that I noticed my tea didn't have milk in it so I went back to get some, only to find out they didn't have milk for tea either? I said why would you give me tea without milk? 🤔 Anyway he asked if I'd like another drink 😭 I said no just give me my money back. Very poor service, very poor food and no hot drinks 🤬

I visited this Subway in Feburary, and the experience has troubled me. I can only assume that the boy who served us was new, however, his unsettling demenour was inexplicable and generated an uncomfortable environment. His avant-garde style as a 'Sandwich Artist' can only have been inspired as Picaso, and quite frankly I would expect better presentation for my dog. Furthermore, his customer service skills left much to be desired - following an eyeroll at our inability to open the icecream freezer, he made a fool if himself yanking on the door before being handed the key by another member of staff. Steer clear of this Subway if you want to enjoy your food.

The worst subway I have ever been to, no hygiene the girl behind the counter opened a cardboard box then cut the bread with the same knife, the staff were a disgrace couldn't cope, the way they made the baggett s were a disgrace, I had a box of nachos everything was just thrown in, there was mayonnaise all over the outside of the box, every table needed cleaning, whoever has the franchise of this subway needs to go and check it out, it was disgusting

Very variable depending on who makes the sandwich, some ok, most bad.

Sorry to say, but really disappointed. We popped in, no-one else before us. Staff were very polite but didn't seem to know what they were doing. Some menu items missing, but couldn't find what they were looking for. Bread was poorly cut and ripped apart. Sauces were a mess and not topped up. Took us twenty minutes to get or food. Needs a manager to improve.

I HATE THIS SUBA=WAY THIS IS ONE OF THW WORST IN PRESTONB THEY DINT HAVE ANY TOPPING AND THEY ARE VERY DIS RESPEPECT FULL TOI ME ION CALL THEY DID NOT LISTEN I HAVE BEEN THARE MANY TIMES AND IT IS VERY BAD EXPERIENCE DUE TO THE LACK OF QUALTY AND THE THE FOOD OPTIONS T6HEY HAVE.

So previously I gave it a 5 but last night we got 3 steak and cheese and two doughnuts, total vost 25 quid , so got them home and all the bottom of the bread was really soggy on all of them!! Yet a few weeks earlier zero issues , totally spoilt it

Very friendly staff, making sandwich to personal requirements.

This is disgusting behaviour and I did not appreciate it! I have made a formal complaint and nobody has got back to me! Your staff member was eating her lunch as she was serving me! This place should be investigated by the health and safety food hygiene authorities ASAP!

Always clean and tidy in here and the staff are friendly and quick. It's handy that it has a car park too as its on the A59 and the road can be pretty busy round here.

Excellent latte .Good friendly service

TLC and Meatless meatballs are the most convincing meat alternatives I have come across I opted for the vegan range as I wanted something meaty but halal. It's so convincing!

We went as a family , there was only 2 people on the counter at Lunch a massive que. All the tables were filthy. £17 for 2 sandwich meal deals and one salad !

We started going to Subway again once the app was introduced and we could order ahead, because I really don't like the pressure of trying to order as we go along the line. But 2 out of 3 times we've ordered from here and turned up to collect and the staff have been completely unaware of our order and made us go through the queue anyway. Similar reason given each time "oh the WiFi has been down earlier". Also the app lets you order things that they don't have in stock. Once you actually get the foord it's pretty good, up to usual Subway standard.

It's just a sandwich, let's not get carried away, maybe if the staff were a bit more enthusiastic it would be worth shouting about.

Lovely clean great service and good to see Rebecca back 😀 fully stocked

Had a lovely meal here we got 2 x foot longs and cookies and coffee and all were yummy, has own car park which is useful and all inside and out is very clean. Friendly staff. Will be using this outlet again soon. Top stuff.

Was last chance to try , as last order was poor , service and food , this time new staff and spot on

Don't touch the door handles! I got very sick!!!

Food was good, hot and the service was excellent, this is a busy shop, but was very clean and the staff were very attentive and efficient, would highly recommend

Nipped for a treat for me and my girlfriend.. and the attitude of staff was disgusting and overall appalling! I'm not one to complain but right from the off when I was giving my order it was although I was asking the young woman behind the till a massive favour, she kept walking off whilst i was giving my order laughing with colleagues and being very blunt, I hadn't even got to the salad part and the lad at the till persisted multiple times what side orders and drinks I needed, very very disorganised! My girlfriends sandwich hadn't been cut and my drink cconsisted of 5% Pepsi and 95% water, all for the food to come to £20 stay as far away as possible from this specific store to avoid disappointment

So tasty the lady gave us two vegan cookies to try for free....delicious 😋

Food ok, cleaning routine needs better arrangements, Food on floor & dirty tables, staff enjoy banging glass counter.

A haven for teenagers, it's a really nice new store, unfortunately close to multiple schools so it ends up being the local hangout for them. They're all poorly behaved, the staff didn't seem to care or want the hassle of challenging them, one group was throwing food across other tables at another group.

Honestly gets worse every time I visit here, staff just can't manage at all. The state of one of the sandwiches on my order today was shameful and when pointing this out I had 3 gormless faces looking back at me like I was the problem. I think the whole staff need to be trained in the basics of the job and how to manage when more than 1 customer enters the shop. I really don't think I'll go here again as it's not worth the disappointment.

Absolutely shocking owner manager needs to wake his staff up seriously missing items and shocking food

Good spacious, clean Subway in Penwortham..

Nice staff, clean and tidy, really nice sandwiches compared to my local Subway but really quite cold inside which made it a bit unpleasant to sit in and eat.

Nice sub of the day, the kids love it

Food was sitting in loads of grease and cookies just looked like a mess

Came for a breakfast sub today. The bread was over toasted, it was so hard. They had no soap in the soap dispenser in the toilet. Also there was no hand sanitisers anywhere.

Stopped on our way to a funeral to grab something to eat. Served by a absolutely lovely lady who made a lovely cup of tea.

Always receive excellent service from staff at penwortham branch. And sandwiches great 😁

I love coming here. Always service with a smile, all of the staff are lovely at whatever time of day you go in. Great customer service too! I came in the other day for my lunch and everyone was happy, smiling and laughing even though it was very busy which is great to see. I come here regularly and would recommend this Subway to everyone! The best one in Preston!

Not sure what has happened to the staff but they all seem miserable in there. Especially woman in black shirts. Always seems to bring the staff down around here. Feel sorry for them

Love going here they always go that extra mile and the food is lovely and fresh .Amazing store very happy bunch of staff and assistant and the the manager are really helpful and nice so lovely to speak to they are really busy and have worked all through lock down well done the team at penwortham best sub way i go to

Amazing service from the full team well run by manager and wow good size salads cookies are amazing and service is fast and very good there are ready to help lovely team and always laughing lovely well always go here love it well happy on leaving

I come in here quite often or my lunch. All of the staff are always happy to help you with anything and are very accommodating. Always service with a smile and they all go the extra mile to make sure you’re leaving with a smile on your face too! Never had any problems with this particular subway, food is always nice, fresh and tasty! Would recommend to anyone wanting a quick bite to eat or a meal if you can’t be bothered cooking. I have also order food from here for delivery too and my food has always arrived on time, warm and as tasty as it would be if I went in to order. Keep up the good work guys!

Don’t use this subway, manager in the shop rude and not interested orders 3 meals all wrong. I asked for area manager info to complain to. Would not give it me. Given wrong head office email address for me to complain to. She slammed my salad box down. This is the second time this subway I have used with rude staff and not interested in what you say or order slap happy making the food.

There's 1 good lady working when I went, unfortunately she can't do everything. I was being asked to pay before they knew what I wanted. Hadn't finished the sandwiches, hadn't been asked about drinks, sides etc. Hell bent on us paying. Slow down, you're taking longer by rushing. Sandwich was good.

Rude female member of staff, poor customer service skills, other two members of staff were fine, but when talking to me she shouted over them and interrupted me, and seemed more interested in her acrylic nails. Poor.

Made an order and subway Penwortham phoned up with my wrong order. Ordered meatballs with no jalapenos and there was loads on it so my daughter couldn’t eat it as even if you take them off it was far too hot. Rang 53 times before I got through and the lady put the phone down before I had chance to speak

Can be a bit hit and miss here. Sometimes it's great survace and quality food, however a lot of the time the staff haven't been very friendly and poor quality food.

Great range of items and speedy service

It would have been a better experience if the woman that works on Friday evenings wasn’t so miserable. Not once did she crack a smile. Her customer service skills need looking at! Miserable 🐄

Didn't come with what I ordered on my salad. And with out telling me got a 4.50 small delivery charge added! Doubled the price of my meal after a long day at work..well at least someone is getting rich. Will never order for anything again 😒

Amazing food,and the best ever cookies weve tasted through out our other visits to shops across the UK, excellent customer service,The Manager there Becky is absolutely fantastic and very bubbly an asset to your company,will go everyday if we could.

Great sandwich, made with what I wanted on it

Food prepared promptly and to usual Subway standard

Make a mean Sub, try the hot chilli sauce🌶️

Poor service every time and always run out of the breads and fillings. The subway in town is much better and worth the 5 min drive

The food is always good here. Most of the time it is quality service although there have been a few outliers over the course of my several years coming here.

Service is decent, can't complain

£8 for a foot long italian bmt, with the new garlic cheesy bread... Which is basically garlic butter.

As expected. Food fresh and staff helpful

Visited here last week, the staff aren't very friendly or helpful , give you the bare minimum and pull a face if you ask for more . The bread looked like a dog had had hold if it and I asked for no lettuce but plenty of tomato and cucumber and got just lettuce and cucumber.

It’s a subway, but it comparison to other subways it is pretty poor there is normally a woman at the till hurrying you up asking what snacks or drinks you want all the while your still picking your bread. They quite often forget to cut your foot long and give you a napkin.

Worse than waking up in prison, I assume. Never been but I can only imagine. This is where sandwiches go to die. Quite literally. My sandwich looked like it had done ten rounds with Mike Tyson. Tasted terrible too.

Subway. What you would expect from any Subway.

Absolutely lovely staff who remember your order always very pleasant and polite the shop is always clean and tidy

tasty fresh salad bowl with chicken and bacon and southwest sauce.

I visited the Subway sandwich shop in Penwortham today and it was a most enjoyable experience. The staff were friendly and efficient at making my sandwich. I purchased a 6 inch grain honey oat bread with turkey slices. I had salad as well which was lettuce, cucumber, tomatoes and red onions. I did not have any sauce. The sandwich was of good quality. I would recommend a visit to the Subway sandwich shop in Penwortham.

Lovely service but dirty tables

Dirty looking place.. Slow service & not much else. Won't be going back.

Service very good, very chatty and food was wonderful especially the warp southwest steak and cheese.

Mary and I are regular visitors here. You don't keep going back if it's bad. Salad boxes are good.

Always run out of something. Service very slow and staff very disinterested. It always seems hardwork to get the meal you want. Hot drinks you only get half a cup. The number of times you find when your taking food out that you haven't got exactly what you asked for. Last time I received two.and a quarter cookies instead of three I paid for. They didn't have any tuna. Time before no salad bowls available. The toilets are horrible as well. As a frequent visitor to subway this is the one I would’nt recommend anyone to visit.

As subways go this is a good one. Enjoy the salad boxes.