Subway in Luton

The delivery person did not deliver my food. It was the worst experience.

Terrible service here. Not sure if all subways are like this, but I had to ask 3 times for more salad in my sub and even then the amount inside was a joke. Given the amount they cost, you would think there would be enough salad to actually cover the base, but perhaps I was expecting too much. I suggest other vegetarians go elsewhere.

Excellent quality of food and delivery was easy and on time

I get delivery from here many times. The food is made perfectly everytime, Hot and delicious. Never had an issue. Highly recommend.

Best subway ever been too! Great customer service and good quality and fresh ingredients

Delivery driver did not read instructions and kept us on call for over 15 minutes because he went to wrong street so cookie dough was cold

Best Subway I've had! Thank you!

Delivery driver ever rude park a cross the road and saying We should come get the food ,no cheese, wrong order

Clean place with good customer service. I went there after a long time and loved the food. The good thing is this subway is halal. There is a parking lot behind the shop which is cheap so parking isn't an issue.

Food is halal which is great. the steak and cheese is 10/10 would definitely recommend.

I bought my lunch from here today they guy named Hadi served me with respect while taking my order smile on his face and m my order very nice and delicious

hardly no steak to be seen in my sandwiches . Mostly all veg!!!! what a rip off. DO NOT ORDER FROM THIS STORE. (CRYSTAL HOUSE SUB WAY)

awful food. cheese slice not toasted and soggy. pure tomatoes puree with cheese! don't waste your money

food arrived on time and my footlong with meatballs was still nice and hot , fantastic lunch great quality

Twice in 1 week they have cancelled my order for no reason

The staff is very good...fast service.... Food was taste.

Also I ordered 2 cookie packs I only received one

The worst experience ever. My order was late by 1hour and 30 mins. Nachos had no salsa sauce - so plain and dry. Don’t order from here

Please I have not received my order

I ordered my food at around 12ish to get it ready for 1:30pm and it took around 20 minutes to arrive and the food was cold. Its very disappointing, because my lunch breaks aren’t too long either, i spent majority of the time waiting for my food.

They missed out some of the order

Absolutely disgusting the food was off and the cookie was soft and smelled like its been left out

The driver gave me the wrong order, had no contact number to speak to him on. Really annoyed.

Refused to deliver to correct address despite multiple phone calls

I came to Subway,food was delicious,service was great. Highly recommended

Yesterday, me and my friends visited the subway luton - LU11HG. The behaviour of the employee was very rude and he is serving the food with his bare hands and no proper uniform, not maintaining the store hygiene. He is making food contaminated by serving the veg and veg-non veg with the same hands. There is no name plate displayed and there is no higher authority in the store. This is what the employee uses abusive language. I have a very short video but there a lengthy rude behaviour by the employee. Team Subway is maintaining an excellent customer service as shown in the video. Hope you will continue same in all the subway’s treating the customers with same behaviour. Appreciates 👏👏

Very rude behaviour from the Subway employee. they are completely unhygienic(employees are not wearing gloves and without handwash they were making sandwitch)

All fake positive review posted. Google and subway please check. There were many complaints and continues the same. Very bad behaviour, very unhygienic.

If the sub-card scanner is not working in you shop than why we should spend soo much money too make a sub points as well as not know about other offer you really should need to be work on this# as well as the behaviour of staff(he) is very rude they even not gave us more information just say no straight forward what is this? This is not happen first time please make sure your staff work with professionalism# Thanku#

Very good but just forgot the cheese

Didn’t let me redeem my points.

Items missing from order. Tuna foot long sub was missing sweet corn & lite mayonnaise. It was basically just tuna squashed into a rather dry long roll. Horrible.

food was OVER AN HOUR LATE and came wet and cold. I would like a refund.

Foot longs were broken in the middle. Hot sub was next to cold subs in bag so they were warm.

Lovely food, kind delivery driver thank you

Best expreince and best customer service

My order took almost 2 hours to arrive & when it turned up the food was freezing cold.

Great Food and Customer Service

Best Subway I've ever been to, Great food and even better service who are very friendly. Boss man gave me relationship advice!

Food was cold on arrival Wrong cookie delivered Delivery took an hour

Food is amazing. Good thing is HALAL. Good service from staffs.

This one is amazing for food and excellent customer service. The staffs are so friendly. I will recommend.

The food was nice, but they didn't refund me for one of the trio of rainbow cookies that I ordered (I ordered 2 of them), when they didn't even deliver that to me. Word of advice: refund your customers for something if you know you don't have enough of an item that someone ordered from you.

Food took over 90 minutes to arrive. One of the sandwiches had garlic aioli instead of sweet onion sauce. We’ve had no apology for the lateness of the order

Lots of salad and tonnes of toppings. Satisfied ✌️

My order never got to me as the drive never got out his car just sat there then drove off . I could not get hold of subways rubbish dont order from them

Subway isn't my number 1 choice but with the coupons I got through the door it definitely has been recently. I went to several branches and this one was by far the best, Sultan gave me the best recommendations, and overall service was excellent!!! Professional, welcoming and I felt safe. Thank you Subway and Sultan 👍 Best Subway service and sub I've had so far! As Arnold would say, I'll be back 😀

breakfast sub no poached egg, squidgy soft floppy bread totally disgusting quality of food. cheesy pepperoni footlong was not a footlong . received 6inch sub. appalling , worst take away ever.

Food didn’t come very bad customer service don’t order

Excellent food and customer service

Completely the wrong order, no action made to remedy the situation.

They don’t read instructions or notes on orders

Everything was well prepared and on time. Delivery person was polite and cheerful. Definitely our preferred Subway location to order from.

Sent me the wrong sub after an hours wait. Jalapeños added to meatballs that weren’t wanted. Read the order.

Very good, well packaged in boxed, 1st time doing a delivery request for Subway

Excellent service, friendly guys.

Food was cold and I was missing items in my sub. I ordered mega meat and I don’t get no meat balls

Ordered 6 cookies along with my food order and they took payment, didn’t bother delivering them or letting me know they weren’t going to. Disappointed kids!

I ordered a footlong but I received a six inch.

One of the best marinaras I’ve had. So neat and tidy. Not one thing fell out

Delivery arrived on time however if your staff took the time to read the order I may have actually received the correct items.

Quick delivery everything there . Enjoyed thank you

I have to say I tried the chicken nacho sub but it wasn’t to my liking, chicken nachos bits same I didn’t liked, but overall delivery was prompt An to my satisfaction

Not nearly as good as I had hoped. Certainly not worth the money!

I waited well over delivery time. Restaurant wasn’t answering my calls took 5 attempts for someone to answer. Waited well over an hour for a sandwich, which was also cold 👌🏼

Food was delivered hot and prepared exactly as requested. Many thanks

Food was delivered fresh and very tasty. Order was completed as requested. Many thanks

Food tasted off, and unfresh. Buns were like they’ve been soiled. Threw the whole thing in the bin.

Food good but driver not good again

Food was cold and like 1/3 of the ingredients had fallen out of the sub and it had clearly been shaken. This subway seems to not care for it’s customers.

I order salad box everyday , this time it was ridiculous i have paid extra for extra meat but it was the same amount i usually get , my order was full of ketchup which i hate and more than 70% of order was only lettuce

Paid £13, food was never delivered!!!

Hands Face Space. A easy to reach restaurent that serves tasty food. The service is pretty swift compated to other subways. Well worth a visit.

had less chicken in it and sauce. lacked flavour.

Food is very cold and hard can only taste the cheese

I didn’t get my southwest sauce which I paid for

Love an Sub think there a little bit too expensive for wot you get but there are lush 🤤😋

My food came cold, had browns where soggy , cookie was broken and there was no bbq on menu really not happy with my order

I order the Mountain Dew and I didn’t receive

Failed to deliver 1 of the 5 items (salad box) & 1 item incorrect. Tried for 25 mins to contact restaurant - permanently engaged - no other way to inform them of their mistake. Very disappointed.

Going there once/twice a week, this place is really good with superb customer service!!!

my sandwich was sloppy and moist. had no flavour whatsoever and missed out the salad i had requested

I bought one signature wrap it was Delicious .. The customer service was nice by Nadeem .

I had an Italian BMT footlong during the earlier days in UK, the sandwich is very tasty nd the artist made that Sandwich delicious.

It sed food had been delivered but I never received it. All I ordered was a sub and a drink and I rang the restaurant they sed it’s been sent out but I still hadn’t received it then I contacted Just eat they sed some 48 hour investigation...not ordering from here again will be ordering from Uber Eats from now on.

Didn't receive the order. The app says delivered. Restaurant wasn't helpful.

Nice food Good delivery Good price

Didn’t get order right, hardly any toppings, disappointed

Great quick service for lunch whilst working from home!

Lovely halal chicken tikka subs. Delicious!

Food was cold. Mainly because the sub and the hash browns were in the same bag as the very cold drink.

Didn't get the food for the second!!! Shocking

Avoid at all costs, food did not even arrive! No ownership from the store either..... worse experience ever!

My order was wrong I had ordered two subs and they had mixed the orders up with the wrong bread . Absolute joke

Will definently be ordering again :D

Food was good, didn't have my drink

Very good delivery and great food

Ordered extra pot of sauce and didn’t get it in fact got a less sauce in the subway than normal. So you pay for more and get hardly any. Really annoyed

Kind and friendly staff. Good subs. Would definitely recommend

Usual high standards from Subway.