Subway in Hounslow

Today 28/08/2024 at 11:40 I went to Subway and had worst experience in my life. At service was a lady. I am a vegetarian, before me was 1 customer. She put in oven previous customers bread and started my order, I requested her to change gloves because I am vegetarian and I don’t know what she touched before with that gloves. She has changed the gloves and started making my order, I asked Italian bread toasted with cheese. She has done and went to do previous customer’s order and she touched salami. When she finished I requested again, please change the gloves you touched salami, she was upset about my request and started showing her reaction, attitude. When she was making the sandwich the way she was making it total disaster. Can’t do neat and accurate, throwing here and there. After such service don’t wanna eat even that sandwich. Worst service. Train your service assistants. Service is most important. Don’t wanna give even 1 start to be honest.

Can't rely on their opening hours. It shows it's open until 20:00, staff told me they are closed at 18:40!

Missing the drink in a meal deal

The food is decent The staff was abit rude As like they don't entertain the subway pickups Quiet upset after I told subway pickup And even food was abit cold then

Very unprofessional staff. Subway workers in this branch are some of the rudest people. Should not work in customer service with such bad attitude. Really don't understand what they're saying. They are also not helpful.

Hermanapreet made us the best sub and salad we’ve ever had from any Subway store.

Subway 'manager' on her phone throughout whole order. What has this country come to...

I placed my order earlier today and did not recieve it which is upsetting

food was cold and not very nice wrong bread and just overall was not good won’t be ordering from there again

food was cold when it got here. wasn’t that nice also missed out something on one of my meals . not good experience.

I asked for tuna in my sub and alll i get is salad inside absolute disgrace!!

Usually the food is good and fresh quality but unfortunately I’ve come across spoiled Lettuce inside my wrap which has been a major put-off.

Useless got half of my order missing !!!

Terrible experience as they messed up our whole order nothing was toasted and they put cucumbers in the subway which we didn’t even select this is a constant issue with restaurants messing up orders.

Poor quality- food cold, and not all ingredients were included. Bread was really hard

staff unfrendley order not completed

Food was absolutely amazing never ordered from that subway before but definitely will be every time was absolutely delicious still hot just really well done honestly well done workers

Every time I order there is always something missing from the foot long meal. This time both packets of crisps missing. And you can't do missing items as ut comes up a whole meal.

My partner went in and ordered sub 16 inch sandwich and gave his choice of sandwich and bread the order was herendous the bread was dry and falling apart I couldn’t even bite into the sandwich as hard and dry as it was and just pressing it together all the stuff was falling out .. the sauces were all wrong and added some salads that were asked not to be … I am disappointed and upset at the waste of money and the effort that was put into making this sandwich

not very warm had to put in microwave

Sub looked like it had been made by a blind person. It was slapped together. I asked for double cheese and toasted it came with neither . I asked for mayo and I think I got one squirt. The bread was stale and hard like my nans heels . Awful!

Send the wrong food, no refund and no replacement order. A joke! Won’t use again

I have received the wrong order

Complete joke , only one potato instead of 2, completely different then on the picture . Rip off! No meat in subways. Absolutely horrible experience! Small pack of dorito for 5 pounds- advertised as dish with chease((

It has the wrong ingredients in it

Bit expensive for a sandwich and god forbid the woman serving should get off her fone

I don’t recommend anyone to order from this store. I order 5 sandwiches with cheese and they had no cheese. I called them multiple times, the veg was all wrong, very dry bread and we only got 4 sandwiches. I ordered a Dorito nacho salad for £4 and they gave me a small Doritos bag for £4 still. I spent £36 and the food is very poorly made.

my food was cold i asked for ital herb and cheese and i got completely different ,i didn't get my drink or my cookie i am disappointed and want my money back

What no cheese?? Forgot to had the cheese

Missing cookie and drink and nachos are terrible

My order did not go through properly and I did not get what I wanted I had to go to the shop and get it myself

Subway workers in this branch are some of the rudest people I’ve dealt with. Should not work in customer service with such attitude. Refuse to use this branch again.

Food was horrible. Chicken tasted chewy and the garlic bread was soggy and stunk off

Food was cold and not great overall.

Items were missing from my order

The order was ready but it was picked after 15 min and the food was not in a proper condition as due to delay in picking the order it was cold

Just what we needed a healthy-ish takeaway for dinner. Quick service and tasted great!

I was sent the wrong order and it isn’t easy to arrange a refund. They are almost instant on other food delivery apps

Flavours good, but hardly any chicken in the chicken sub, cheese missing from the veggie one, and they both turned up toasted without toasting being requested for either, for some reason. Pretty expensive for what you get, honestly.

Food was fine just cold as delivery driver took ages! It was late but can't tell you how much so I put on time..it kept adding minutes on! Delivery driver stood at my door on a telephone call after I opened the door and he finished his call before passing me my food I even said hello and he ignored me. Very rude. Shouldn't be allowed to be on the phone whilst working. But there we go these people employ people who don't deserve the job!!

Very little tuna, could not even taste it

i am not mention a crispy onion but in my sub i found crispy onion

Very tight with salad in all subs, not much filling or cheese, wrong drink delivered

Give him a promotion (the driver )

Missing food very disappointing

Firstly, I was ordering for delivery, which it then changed to collection after my order. I checked beforehand. When I arrived to collect, the woman serving thought I was an Uber eats person. I asked if the extra cookies were in the bag and she said yes. When I get home there are no extra cookies that I paid for. The sandwich was also cold.

Could not eat it had to order another sub as first 1 had olives in and I can't eat them I get a reaction from them

Ida is very professional and very humble staff , rest of the stuff is very polite aswell

Would recommend not adding extra honey mustard sauce unless you really like mustard because wow, it's strong. All tasted good, though.

The food was of good quality and a nice treat as a healthier takeaway for dinner.

Very good and hot.excellent service

I asked for extra Mayo but did not.

Food was freezing cold and no show of any help DO NOT USE

The bread was wrong on one order and the toasted food was cold.

3 of the food items were fine, the nachos didn’t hardly have any melted cheese so was really dry and not enjoyable and the tuna sandwich had hardly any mayo or tuna and bit disappointed that I didnt think you had to add veg on the non customise sandwiches so that was just a dry mayo footlong sandwich next time I will just read the description but is frustrating when have to do the long customising for a sandwich when the person that wants it isnt fussy and saw the photo with all thats included and was fine with it. My sandwich was only one that was fine because I’m fussy and wanted to create it myself but just throwing it out there if you order from here any option you pick sandwich wise you’re gonna have to add veg and everything yourself. I understand if wanted to add sauce since in the shop you ask that if picking a type of sandwich that’s already got selected options of veg and meat in it. Maybe its the misunderstanding way the app is when it comes to ordering on here but despite that the quality of what of got didnt help the review either.

Order arrived on time but didn’t deliver to reception as requested, so I had to put myself on an unplanned break from my job to collect it from ground floor.

My order was not complete…. Missing my drink order and half my toppings … not impressed!

It is freezing cold and inedible

Fresh food and quick delivery 🙌🙌

Yet again just chucked in a bag and sent

Delivery was quick, gave me a fruitshoot instead of the robinsons raspberry and apple???? there is a big size difference in the drinks...

No cookie come the rolls were fine the wedges were cold as were the has brown the hash browns Diddnt even taste like hash browns they tasted like freezer and the texted was like they had just been microwaved so disappointed

The hash brown was under cooked, soggy and feel apart. The sandwich steak tasted horrible

Ordered footling special which comes with a sub, drink, crisps & a cookie. No cookie included with no explanation.

Salad was nice and fresh and got exactly what I asked for . Thank you

10 mins too early as I ordered it for 12. Added extra cheese and there wasnt much in there at all but was nice

Everything was good apart from the restaurant giving gherkins instead of jalapeños!!

Good food as always, however my nachos arrived in a heap at the side of the box as it hadn’t been placed straight in the bag and my sub was not toasted, despite ordering it toasted!

Service is quick, the drivers are polite and the food is still fresh when delivered for our dinner.

I ordered blue gatorade, Doritos tangy cheese and 4 double chocolate cookie however I received different things. I received Lipton Iced tea, Walkers cheese & onion and most importantly I received different cookies (1 chocolate chip and 3 chocolate chip rainbow cookie). If they’re not available it should’ve been made apparent on the app

Whole order wrong. Wrong sub Wrong drink

I didn’t get the right food that I ordered! I order with just eat everyday I don’t think this is acceptable to spend 20£ on sandwiches and you can’t even get it right.

Wrong drink sent. Food squashed.

Couldn’t have got the order anymore wrong

Poor food quality. Ordered as delivery, nacho's came with barely any topping. Nacho Chicken bites and the nachos were stale.

Asked for my wapr to be toasted but it wasn't

most of the meal deal was missing, very disappointing!

Always love my experience from this subway, they didn’t have my nachos so instead they compensated by giving cookies and doritos which was so pleased with

It's supposed to be toasted and the guy deliver cold

I have not received items from my order

A bit frustrated, although the order came quick they missed out my cookie. All it would have taken was a call to say would you like a different one from my selection instead they gave 2 packets of crisp….

I paid for extra guacamole and meat both were missing !!

We didn't get this order. ???????????????????????????????

salad is always rotten always puts me off i’ve given up on the convenience now

Wrong crisps no cheese in sandwich and no drink when paid neatly 3 pounds for one

I have ordered 3 times from this place and all 3 times I have taken it back. I always order not toasted by selecting the untoasted bread option and put in the restaurant note not to toast it, they always toast it. They blame Just Eat for not sending them all the order information even though it’s on the order sheet. Very unprofessional.

They put the wrong bread and didn’t give all my cookies

Half the order wasn’t sent out and ingredients were missing from both subs that WERE actually sent. It’s like they hadn’t even read our order or just got really lazy.

I just ordered 2 subs to be delivered and there was cucumber in one and jalapeños in the other which weren't ordered, there was no cheese in one which was ordered and one of the sauces wasn't the one ordered. Please can staff pay attention to what is being ordered because it wasn't what I asked for. Clearly staff don't care and have a lack of attention to detail. Please do better.

My food has come wrong and no one answered when calling

Did not read the order properly. Toasted a sub when asked not to and sent the wrong drink

Received the wrong items in my order and got the sandwiches completely wrong from ordered

No crisps in the order, no cheese or toasted bread in the foot long and no cheese or extra cheese in the veggie delite! Needs to be refunded please.

Missing cheese in the bowl of meatballs :(

Part of my order was missing, I was given the wrong drink and the crisps was not in the bag when the order was delivered. I was greeted by the driver who said he’d been standing at my door for a while however didn’t have any intention to knock on the window or even leave it at the door. I then rang up the restaurant to try and chase up as to why part of my order was missing however the line rang and rang and then eventually the line cut out. Overall poor customer service and the food was not up to standard and was cold.

Very sloppy sandwich, many ingredients, sandwich was falling apart and they put ham on my sandwich when i never asked for it. Might not order again

I didn't receive my juice and dips but a lot of cookies.

The food was great and it was delivered on time

Got somebody else’s order. Wanted steak and cheese with nachos and tango and cookie Got a tuna with meatballs 7 up and cookie

Ordered regular Tango as my drink for meal plan - delivered Diet Mountain Dew - no explanation or contact for replacement. Waste of partial money as paid 9.99 for the deal