Subway in Cheltenham

Apparently reading an order list is difficult just miss entire parts

While the food quality is exactly what you'd expect if you ordered in store, this is not the first time they've forgotten the drink.

It's a formulaic approach to sandwiches like other franchises do for burgers

All was perfect besides the fact my sub wasn’t toasted, despite clicking the option during ordering.

Food was cold, not toasted like asked and I didn't get what I even ordered.

Ordered two footlong subs, both were toasted despite not selecting toasted bread as an option, and neither sub had been cut.

the shop is not even a 10 minute drive from where I live and it was cold not even a little warm

Items were missing made mw angry it's q big order!!!

Food is always hot and delivery is fast

Great Service and Good Maintenance.

food was cold on arrival, very sloppily made, bread wasn't toasted, toppings not spread as they usually are, so one bit was like all just jalapeno, another bite was all lettuce, very disappointed

Good looking and Greatest Maintaince. Quality of the food is Fab ☺️

Food freezing cold threw in the bin was vile

Long wait for food. By the time it did turn up it was cold and stale. Like they made it when the order came through and it was sat there until someone was available to deliver.

Food was delivered hot and on time. Service was quick

Food was awful and wasn’t cooked

The restaurant contacted me after giving the thumbs up saying everything was out of stock. Contacted customer services to cancel, they said I would be charged 100% to cancel as restaurant had agreed the order. Then noticed they marked the order as delivered, well it wasnt

The food was cold by the time the food had arrived.

Wasn’t toasted to order sand the tuna melt had was ordered with tong but lettuce and cucumber but there all sorts in it the cookies were wrong vevry displeased with this order

Missing wedges. Take it off the menu if you don't have it? A regular but won't be buying again

I asked for no jalopinos on my sandwich because I have an allergy to them. They were put in my sandwich and I’ve had a reaction to them this is not acceptable because I have spent the afternoon at the hospital

Ordered online around 1500 with an estimated delivery time of 15-30. After 40 minutes I tried to cancel the order on the website, but there was no way to do it. Tried to call the restaurant but no number was provided. Googled the restaurant's number but it was no longer connected. Tried to contact Just Eat customer services, could not find a number or a chat or an email address. Googled Just Eat customer services. Rang a number, was told to go to the website. Rang again pretending to be a restaurant, was told the number was no longer working. Looked for a complaint email address online, could not find one. Please give customers a way to contact you!!

Food is amazing. Service was questionable

Kept changing delivery times. Waited 40 minutes for my food rather than the 25/30 minutes. My sub was cold

Take away ordered over an hour ago. Cant contact, cant cancel. Expected delivery time keeps getting later.Awful service.

Our sandwiches weren’t toasted my nachos had no salsa on was awful to be honest and not work £27

Staff didn't seem to know what to do with my order. Didn't cut the sub in half so when I went to eat it i had to try stop it from falling apart.

First time I've been to this particular place. There isn't really any parking so I presume their target clientele is shell customers or pedestrians. Once inside it was quick and easy, however there were some cages full with stock from the Shell shop in the way of the tables.

Worst subway, had a BMT which was dry and hard to eat

my subway was toasted after they put the salad on so the salad is warm and soggy and the bread tastes stale but delivery was 10/10.

Sandwich’s not toasted No cheese in the big steak cheese

Fresh as well prepped as always from this one!

Recieved my order with jalapenos not happy with order.

Missing my drink, meatballs were cold & not heated & the sub was saturated in sauce with soggy bread & cold steak.

Everything was perfect but the drink was wrong!

Could even give me the correct order

Shocking completely forget the footling meal Deal, potato crinkles stone cold and not cooked properly! Won’t be ordering again.

I ordered a cookie box of 4 different types of cookies. I was delivered a box of 10 Macadamia cookies and 2 rainbow cookies. This was for whole family, I am the only one who eats nuts. I now have to oder cookies else where in order for them to have cookies

Hopefully the driver enjoyed the cookie that I paid for, because all I got was an empty cookie bag! Drink was substituted with no alternative being offered before delivery was made.

Ordered my sub toasted and turns up stone cold

Didn't eat but the place smelt fantastic

Very rude driver so not ordering again

We won't be returning after watching the person serving picking the salad piece by piece out of of the meatball sauce after they realised they forgot to toast the cheese. Absolutely gross. Walked out and left them to dispose of the manky mess.

It was cold and not toasted as requested and the bread was soaking wet

Food was cold and very over cooked. Found hard pieces of food in my meal!

Took nearly an hour from ordering to arrival. Courier was all over the place nowhere near us when the subway was 5 minutes away max. Food arrived cold.

Order was wrong, does someone need to borrow a tape measure to distinguish the difference between a footlong and a six inch sub? Also food was dry, tasteless and when I ask for toasted I don't expect it to be so toasted it explodes into dust!

It arrived very cold I know ain't hot food but it was toasted and when it arrived it wasn't Very disappointed should get half refund for £24 I paid is very disappointed never again

A right sloppy Indian man couldn’t make a bowl of soup

Everytime I order from here they forget something

I havent actually received this order and its saying delivered!

as a fast food shop between mc kfc and subway..i chose subway ...come with fresh sandwiches and very delicious food in compare ot others..

Very friendly and very nice food

Good food good service and good location

Food wasnt toasted wanted cheese didnt get cheese and the cheese bites were like chewing rubber discusting

Good value meal, fresh, good quality. Recommended.

Restaurant had ran out of stock of a requested item, but contacted me by phone to offer a substitute and delivered promptly. Very happy with level of service and would gladly recommend.

Telephone number doesn’t work, items missing, all very cold

Whoever is making the sandwiches for delivery via Deliveroo does them so, so nice, lots of everything and always well wrapped and put together with plenty of sauce mmm yum 👍🏽👍🏽👍🏽👍🏽

Nice clean subway, breakfast sub was tasty and reasonably priced.

The wrap could have been more toasted but everything else was beautiful; thank you for reading the note / we love the crispy onions 😁

Stop putting cold drinks on the bag with the hot food, everywhere else can do it fine even the other subways 🤦🏻‍♂️

Stop putting the cold drink in the bag with the hot food🤦🏻‍♂️

All cold buns were a good good toy

When the food got here it seemed as if it had been cooked like 40mins before it was picked up not the drivers fault

Not worth the money wasnt to standered was mainly full of salad and hardly any meat very disappointing

1. Bacon and Chicken had no bacon in it. 2. Only got a 6 inch when it clearly states footlong 3. Food was cold upon arrival 4. no one would answer the phone!! Horrendous service, never again!!!

Didn’t follow the order through properly and missed add ons when I’ve payed for them

The 6inch spicy Italian had sweetcorn when we didnt order it and was missing a bowl of meatballs

Ordere 2x3 rainbow cookies with my order and only received 1x3 rainbow cookies

Was discussting worst subway I've ever had. The bread was dry and hard the salad was all brown and looked gone off the nachos were a wet mess and there was flies in bag when I opened it. Safe to say I will not order from there again. Such a disappointment

Outstanding as always. The only reliable just eat

One of the better Subways I've been too, fairly clean and tidy with good service. Small area to sit in as well. This is a part of a petrol station that sells tango ice blasts and ice-cream tubs. So not a bad place to stop off.

Delicious as always; best subs and salads in the area.

My sister-in-law, show me what to do with this app. But this is the first time now I did it on my own. Most food on this app has my favourites. Thumbs-up

Chipotle sauce missing on my 12in steak and cheese

Very quick delivery, great food, didn’t have double chocolate cookies ordered though

Great delivery service from the driver, polite and welcoming

Cold drink right next to the hot food 🤦🏻‍♂️

Yet again stop putting cold drinks in the bag with the food, sub was soggy as it was next to the water and water was warm due to being next to the sub

Stop putting cold drinks in the bag with hot food

How can you possibly get an order wrong when reading it off the screen. Wrong bread No cheese Wrong salad Not toasted No sauce Absolutely ridiculous, if you can't read get a job doing something else, AWFUL!!

Only problem food was left at the door, hot food gone cold and no knock at the door to let us know its been delivered, very poor, a let down.

Missing the chicken tikka filling from a chicken tikka sub sandwich!!! Tried to call but no answer.

Food didn’t turn up as it went to a different address and the driver didn’t call

Hardly any fillings mainly veg and sides no taste of tuna on mine or steak on my partners and no cheese. Bland

The Hash browns were cold but the salad bowl was full to the brim and subs were banging!

Food was correct and it arrived for a change shame about the latest orders.

Staff there are very sly they over charge its not alot but it adds up the one on lizzy way it happened on 3 accasions and when I mentioned it to the lady she said the price has just gone up today yet oin the actual price list it's not gone up so people check your money there.

Lovely sandwich and free cookies because I ordered at closing time. Thankyou Subway 🍪😋

I use these guys frequently as I work from home. Food is always fresh and tasty regardless of what I order. Delivery has never been late. Highly recommended. Thank you.

Ever so poor service wait for good 15 minutes before you get served due to only 1 person running shop, Waist of time and time is money

Sent 375ml drinks rather than 500ml that I paid for!!

Food was stone cold. Also ordered the pigs in blankets and there was literally 2 streaks of pathetic bacon round 6 sausages

Footlong sub wasn’t cut or boxed up

Fastest delivery I’ve had all year👍🏼

Freezing cold food not happy the delivery driver went to Shurdington to deliver food when my address days cheltenham I want a full refund

Completely wrong order and can’t return it

Order never showed. Rude and angry subway staff and refused a refund. HAVE been a very good customer for years. Disgusted. No food no money. Absolutely shocking 0 STARS

They didn't put cheese as I asked them too and they were Right crisp didn't turn up either