Subway in Edinburgh, City of

Worst service and sandwich of any subway I’ve been to

Terrible customer service and terrible attitude. Disappointing, sandwich wasn’t nice, rationing the toppings and sauces, overall poor.

Terrrrrible customer service. From my experience the female staff in particular have a self-entitled holier than thou attitude and are very confrontational and unapologetic. They make you feel like they are doing you a favour by receiving your custom and selling you food. First experience in just the first month of opening I asked for a Submelt, which I made them aware I had never ordered on before, i asked for bbq and southwest sauce and was sternly told it only comes with southwest no bbq. I politely asked if i could just have some bbq as well when making it and was met with reluctance and angry body language/ expressions. When putting the sauce i got 1 extremely thin line of each sauce. It looked very dry - especially on brown bread - as normally the bottles are squeezed hard and you get 1 or even 2 thick lines of each sauce. She argued for about 5 minutes telling me you only get 2 lines of each 2 sauces and i pointed out that she only put 1 line of each and that they were tiny thin lines that hardly did anything. After fighting and refusing another staff member, realising i was very annoyed, told her to do as I asked. So she said “okay i will put it”. Even after she added another thin line or 2 of sauce it was THE MOST DRY subway I have ever ate! Literally ruined the start of my day off by arguing. I dont know if this is their general attitude against all customers having a preference that isnt to their liking or if its especially towards pakistani/ muslim customers. I have had relatives with the same experience and only got a good serving of sauce after threatening to cancel and not pay. This pettiness and level of service is shockingly bad for a newly opened shop that would want to please locals being the new and only halal subway on the block. Clearly they dont give a toss and dont want business. The owner needs to fix their staff before this place closes down by being avoided. having ate subways since school days and friend who own subways outside of edinburgh I know subway is all about the sauce. If it aint dripping a bit with the good stuff then youre doing it wrong!

One of bad halal restaurant in Edinburgh. No cleaning, no ethics of communication. I was go at store girl with the served me her name was Anna, she preparing a delli sandwich. I ask for chicken, she didn't change gloves and start serving if ask change gloves she changed only one gloves and I ask please wash your hand and change your gloves for both hand. She denied and start preparing my sandwich after she cut my sandwich with same knife as she was cut delli sandwich without sanitizing the knife. I mentioned to her you didn't sanitize the knife. "When Anna answer me you want this sandwich or not. If you don't want I can bin this". And same time manager in black shirt was there and told me we don't want to serve you. Please don't go anyone that store. There are too many other subway.

Didn’t bring something I ordered! Fuming!

The whole order was wrong. Not one of the 5 sandwiches had what was asked of and we are not happy with the food. Hardly any meat on the rolls. Looking for a full refun and this is unedable

Got a foot long plant piccante sub for £8.69. Service and communication was good from the young woman working there and sub is tasty.

Two items were missing from my order.

Food fine. Just baffled why, despite clear instructions (printed on receipt) on how to find my home, driver (visible on map) seemed to park on the street before mine for almost 10 mins. Why is there no feature to contact the driver?

I stead of sending 12 mozzarella bites we were sent 12 balls with jalapenos inside! just about took both my children's mouth off it was so spicy. very unhappy

Olives missing, but still good. Please state on justeat website if you cannot fulfil salad options. 2nd time this has happened.

cold food, wrong drink, delivered over and hour late.

Avoid like a plague. Worst customer service, might as well stay hungry. Biggest mistake in life ordering from these.

Are food was left on top wall next to bit outside

Great sandwich, sadly missing the lettuce, but still very good

Yet again an order with a missing item. The food isn't cheap for what it is. Wedges and dip were missing.

The restaurant mixed up the filling for the two foot longs, meaning the salad/sauce was wrong on each one.

First Halal Subway in Edinburgh

Food was stodgy and not great.

Perfect service friendly and easy to deal with

Tasteless chicken, luke warm just lacked flavour !

Wrong bread with one of the sandwiches, tomatoes instead of cucumbers and a missing side of pigs in blankets.

Item out of stock and not replaced with anything or contacted. Subs were toasted, did not ask for them to be toasted. Bottles of juce on top of subs in bag, subs and cheese bites squashed

Really well boxed and packaged service from this Subway

Pigs and blanket out of stock - no replacement

it was also short of all the items from my meal deal except the 6inch sub.

Just awful. Ordered a toasted sub which came cold, nachos came without cheese or salsa…also unheated.

More than 2 hours for this. Food was cold

The wrap has literally a tiny bit of lettuce and the tortilla is hard. Irs not fresh

No cookie to complete the order, notification would have been nice

Items missing, how do I get a refund?

My juice and My cookie was missing I also ordered a footlong and it was a 6 inch. Absolutely shocking

Order missing the Cookie, how do I get it?

My delivery time kept being changed I waited over an hour for my order to be delivered.

Food was stone cold and items missing

2 items missing from meal deal as out of stock. very disappointing.

Nachos were a joke as usual literally a pile of dry doritos. No cheese, no salsa, no jalapenos. This is the second time.

I asked for a toased for long Italian white sub but I've no idea what I was given

Like the new box for the sandwiches - keeps them warm & all bits together

No cookies and almost no cheese on nachos

Sandwich was not toasted. Nachos were a disgrace and not fit to be called nachos. Just a pile of dry tortillas with a teaspoon of salsa avoid at all costs

Food was cold and items missing

If I could give a 0 star I would food came with stuff I never ordered . Chips were under cooked and still frozen in the middle some people don’t belong near food and who ever was on shift on 05/01/2024 at 6 pm doesn’t belong near a oven absolutely horrible

Food came wrong never asked for salad and chips were undercooked hard and still frozen in the middle absolutely horrible some people don’t belong near food

Left the shop in tears because of how horrible a staff member was to me. When I walked in she just stared at me like I was the worst thing on the planet and told me to make it quick over and over as I was telling her my order. The boy working with her was lovely and seemed apologetic of the way she was speaking to me. The girl was making comments about me under her breath and again as I was telling her coworker the rest of my order she interrupted again to say “ I told you already, we are very busy” even though I was simply telling him my order and nothing else. Was caught completely off guard and have never left a shop crying before, so humiliated.

never came at all where is my food

Not toasted when asked for, freezing cold and left on the doorstep with no knock at the door

Food cold and not the write tub of ice cream I paid for the big on and got a wee one

I requested a refund for the meal deal however it was only the drink that was missing from the order. However it won’t let me select only the drink.

I have ordered from Subway twice in the last month, and both times, the delivery time kept getting pushed back to 1+ hours. The food arrived late and cold both times, and it was a massive disappointment... I want a refund

Never received crisps due to being out of stop but no replacement given.

Chicken nuggets are naaaasty ate one had to can the rest

Didn’t arrive & still had no refund for it

My order came quickly but was missing the drink, crisps, and cookie from the meal

delivery driver delivered the wrong order having waited 1.5 hours for my lunch 🙄

Terrible. Took over two hours to come. The sandwich was cold, hadn't been toasted and wasn't even cut. Really annoyed

Never really leave reviews and trust me this Subway has had its problems. Of late though, I reckon it’s under new management and the food quality has been a lot better of late and I got an extra sub for free. So thank you, keep up the good work.

Hi they put wrong sauce on the sandwiches

Food was extremely late and stone cold

I havent received my order at all!

Food not exactly what I ordered but close, all tasted good. It's the longest I've waited - 1hour after confirmation from restaurant

Never showed up food given to someone else - disgusting outcome and having to await refund for incompetent driver not paying attention to what where he is meant to deliver

The cookie was very bad and not edible. I would like a refund

A small delay in delivering due to lack of drivers but food was excellent when it arrived, so did not effect the quality of my meal and would happily order again

Missing items and staff didn't even care and put the phone down while I was on the phone speaking

Very Pathetic delivered wrong item and one is missing

Both wraps were cold and meat in the philly cheese steak tasted of cardboard and I ended up binning it as it was completely inedible...wont be using here again....

Shocking service, not the first time. Becoming all too regular now, please avoid !!!

I think it's blasphemous to even call this a Subway. I ordered my lunch, looking forward to a scrumptious meal and it took way too long! The order was appalling, missing ingredients and the ones that were there had been shoved in and everything was a dripping mess. I don't want a soggy sandwich. If I did I would ask my wife to make me one! DO NOT ORDER FROM THIS (and I shudder to even use this word) RESTAURANT!!!!!

I’m utterly appalled by the treatment my subway has given me I’ve never felt so Ill before, this subway I swear has uncooked and out of date food. These chains deserve to be shut down and taken of the face of the earth absolutely appalling and to call themselves sandwich experts is a waste of time

Very poor. Half the order was missing. Sub was the worst i have had

I am utterly disappointed with my recent experience at Subway. It was a complete disaster from start to finish, and I am compelled to share my frustration. I placed an order for a simple lunch through their app, thinking that I could enjoy a convenient and satisfying meal. Little did I know that my expectations were about to be crushed. Upon receiving my order, I was immediately struck by the absence of not one, not two, but a whopping nine items that I had specifically requested. It's not like I ordered a complex masterpiece – just a few sandwiches and sides. Is it really too much to ask for a basic level of competence in fulfilling a customer's order? The sandwich artist (if you can even call them that) seemed to have overlooked the fact that I was a paying customer who deserved to receive the items I had paid for. It's not rocket science to put together a sandwich with the requested ingredients, yet it appeared to be an insurmountable challenge for them. The frustration of having to deal with this blatant incompetence is immeasurable. I had to use their slow app and place my order, and then wait again, only to find out that my order had been carelessly botched. Not only did I waste my time and money, but I was also left hungry and disappointed. The saddest part is that I have been a loyal customer of Subway for years, hoping that they would live up to their reputation. However, this experience has shattered any remaining faith I had in their ability to provide even the most basic level of service. It's safe to say that I will be thinking twice before ever setting foot in a Subway again. If you value your time, money, and sanity, I strongly recommend steering clear of this establishment. The incompetence and lack of attention to detail that I experienced are inexcusable, and I sincerely hope that others can avoid such a frustrating ordeal.

Great food ! Kerris was amazingly helpful . Fantastic staff and service as always .

Arrived quick and tasty food. Plenty of toppings and sauce.

Arrived late and was freezing cold

This is the worst subway I've been too, the staff are very poorly trained and unwelcoming and can't follow simple instructions, hopefully the manager sees this and does something about it till then I'm not going back.

Just totally wrong, salad was probably ancient (was browning on the lettuce) and incorrect toppings provided. Bread was also stale and hard like it had been sitting about all day. Really poor quality and they also forgot both bottles of juice. Get mistakes can happen but at £30 for 2 footling meal deals it's atrocious. AVOID

I didn’t receive my cookies and got hash browns instead

Extremely nice delivery driver!

my order hasn’t been delivered and it says it has. Very unhappy

No foot long sandwich and cheese bites were cold

Not the fault of the restaurant, just that there was no available riders.

Do not eat from this restaurant or order. I placed an order on Just Eat. I didn’t receive my order, rang the person up and she said someone eat my order haha joke

Bit snappy but was nice in the end

Soggy sandwich not eating fresh here.

Worst subway in Edinburgh, soggy, wrong toppings and they ripped my sub in half so I got two quarter subs. Never again.

Not too bad and the prices are cheaper.

Average food but friendly staff works here

Couple of days ago my friend got me coffee from this store while i was outside on a phone call, he came out and handed me over the cup i took a sip and he told me that the stirrer is inside the cup its better if you take it out so that you don’t hurt your mouth, to do that when I opened the lid, and i found an insect stuck to the inside of the lid, i was shocked to see that, however i went back to the store and got refund just for my coffee also showed them their service and the amount of focus they’re putting towards their job and shows the level of hygiene your foods prepared in, absolutely disgusting

Avoid this place at all costs. The guy "NAV" that works here has the worst service in Edinburgh! God knows how he still has his job as he clearly doesn't care about it! Shocking experience

Always enjoy the subs ime in twice a week and the staff know what my favourite is the meatballs love them

Got to love subway, especially when you collect enough points on the app for a fee lunch for 2! :)

Not very many fully trained staff. Over heated my chicken for my salad, couldn't understand what I was asking for - Standard of English was very poor making it difficult to get order correct.

Food never arrives! If ur hungry do not order

You can get a lovely subway here plenty of options

I am complaining because there is this one worker always on and she messes up me and my friends order every time and she makes us repeat our self multiple times to the point were shouting i think this is appalling and that she should be fired.

Very nice girl serve me the food taste even better when serve with such a nice smile

My son got a 12' sub with hot chicken and mayo.. when he got back to the car he tried it and the chicken was stone cold ..all of it i even tried it. It was like it came out of a fridge. And couldn't even go back to the shop..very displeased..

Ordered from here off uber and received a stale hard sandwich with the bread being wrong and bringing me diet instead of bringing regular which I paid for. I called the restaurant and the girl hang up on me after I told her my order number. Avoid this branch and use another one, I will be reporting to subway headquarters also.

Sub par Subway. The location is tiny and they have a limited selection of ingredients. The greens were a bit on the wilted side and most of the ingredients did not look their freshest despite my arriving at the beginning of an expected busy period (lunch rush of a bunch of school kids). It was acceptable but not as exceptional as I expect a Subway fresh made sandwich to be.