Nature Coffee House in Edinburgh, City of

They asking to bring passports size photos, but redirecting to their photo counter claiming that face is not big enough, presented same photos which used for the UK visa, Requesting insurance coverage for entire EU Region, even visiting a single country, Other than that good customer service….

Security very rude at the entrance TLS staffs very friendly and polite

I dislike the fact that TLS did not let me and my 15-month old to sit in their spacious waiting area because there was no-entry policy issued by the French section of the visa submission centre for under 12-year-olds. I was applying for the Switzerland visa, by the way. We were told by the front door security to either stand in front of this building or go to a cafe near-by. They offered the cafe as if they had an agreement with them and would pay for whatever we ordered. The cafe was a tiny space where you ideally could only eat briefly and move on or just order a takeaway. Not ideal for a pram and an easily irritable toddler. Not long after paying for a full breakfast she got uncomfortable and wanted to leave the tiny space, I do not blame her. We had to spend what we had not planned to. My husband and I took turns staying with our toddler OUTSIDE a massive building such as this. It was ridiculous. This was during Spring so the weather was a tad friendly. I can only imagine what happens during the winter months.

My recent experience at the Argyle House corporate office was deeply disappointing. The security staff lacked compassion and professionalism. TLS contact customers regardless of their demeanor or purpose, was treated as a potential security threat. There was a noticeable and concerning pattern of racial profiling, which is completely unacceptable. I hope the management takes serious steps to address these issues and ensure that all visitors are treated with respect and dignity.

For visa applications, if you have never been treated as a piece of trash, get appointment.

Security was a bit disrespectful/rude to client

I would suggest that Talking Politely to be part of the training for the reception.

No one was allowed to wait inside the visa center, and no one was allowed to stand under the eaves at the gate. It was freezing cold in Edinburgh.

The woman who works at the lobby is just ridiculously rude .

easy access from the public transportation

I’m not just okay with the TLS service. Very poor service in all ramifications. Then their services is just way of extorting their customers.

This is the place where the visa application centre for tlscontact is located for Edinburgh location.

My appointment with the TLS for the French Visa was here because I couldn’t get an appointment in London. The staff were thorough and make sure all documentation for France (and the French reasoning) was given with care here. The building staff were very security conscious although I was able to take a photograph of the building. To my brothers and sisters who still need visas to go to other European countries, especially the ones in London. Come to Edinburgh and get it sorted. It’s more relaxed here.

Argyle House, an architectural masterpiece by Miller & Black, graces Edinburgh's skyline. Designed in the 1960s, it's distinguished not just by its structure but also by its unique cladding, echoing Scotland's tartan. This innovative use of materials transforms architecture into art, blending heritage with contemporary flair. With its facade intricately patterned to evoke tartan motifs, Argyle House stands as a testament to architectural creativity and cultural celebration in the heart of Edinburgh.

Waited briefly in the reception to exchange keys with someone. Attractive furniture colours with optional TV viewing. Friendly reception staff. No complaints about this experience.

I went for a medical and it was fantastic. Cracking views of the Castle as well.....what a day! 😁

This was a lovely place with a great atmosphere, natural warm brick walls and funky wood-and-iron furniture called 'Stand Up Cafe'. Then it suddenly closed for a while and reopened as 'Nature Coffee House'. The beautiful wall had been painted a cold white, the appealing furniture replaced with tedious ordinary stuff, and the menu restricted to vegan. What a stupid thing to have done! It used to be very popular and now there's rarely anyone in there at all.