Subway in South Gloucestershire

Food always good but staff always rude, especially older people.

During our 2 weeks summer school, Rabin and Monique were one of the sweetest people we met in UWE Bristol. Me and my girlfriend would come regularly to have subway for breakfast and lunch to also meet them. We really enjoyed dining with you guys. Best wishes! Quang and Linh

I was served today by Rabin and Monique at the subway on Frenchay campus. They were both extremely friendly and polite and their customer service was fantastic. Service with a smile goes a long way and it made my lunch break a positive experience.

It's incredibly frustrating how they always skimp on the vegetables, especially the salad. Every time I order, I'm left with a pitiful amount, barely enough to call a serving. The worst part is the attitude of the African woman who serves it. She looks at me as if I'm asking for something unreasonable or like I have some sort of special needs. It's infuriating to be treated this way, especially when I'm paying a premium for what should be a decent meal. I don't understand why they can't just provide a reasonable portion, considering the price. It feels like a rip-off every single time, and the condescending look I get only adds insult to injury. I’m seriously considering never coming back.

I am writing to share my concerns regarding a repeated unpleasant experience I encountered at your Subway branch at UWE, specifically with a senior team member, who was an old lady. During my recent visit, I experienced a significant inconvenience with the beverage dispenser. While the previous customer was allowed to select an alternative beverage from the fridge due to the machine's malfunction, I was asked to wait for a repair. This not only delayed my meal but also resulted in my food cooling down significantly, which was disappointing given my time constraints. Furthermore, when I sought permission to take a beverage from the fridge, the response from this team leader was notably discourteous. Her manner was neither supportive nor polite, which unfortunately mirrored a previous encounter where her interaction was similarly discourteous. Given these experiences, I strongly recommend that appropriate customer service training be provided to this team member to ensure that all customers receive a respectful and polite service.

I grabbed a subway today and the man serving was ever so sweet. Either a black man or Asian in his 40’s probably, I can’t remember but he had a lovely warm smile.

Home for easy getaway cookies. You enjoy them? Appropriate for you!

Friendly staff and quick service

1) Supervisor no where to be found. 2) supervisor treats his staff with Ill manor and he looks like he better than them. 3) I have noticed that working for him is a night mare don’t release schedule on time or doesn’t do the prep and leaves casual staff to train new casual staff which is his job to do. 4) leaves at rush hour always and comes back when it does down.

Staff was friendly and accommodating

Best and most friendly staff I've ever seen at a subway in all my years 👏 was very surprised and made it acknowledged. It also tasted good. Will return later on

Worst thing to happen to subway.

The lady with red hair makes a banging sandwich and said I was really pretty. Chuffed

Good Subway, just as good as your usual high street Subway. Everything kept clean and in stock, friendly staff. Seems to be a high turnover in staff though, meaning not all of them may be very experienced sandwich artists- sometimes you get a little of a filling, sometimes you get a lot! I guess it balances out over time but it’s always a gamble 😂. Worth dropping in if you’re studying in Q or R block.

This subway is inside the University of west of england. I found this subway more organised and hygienic compared to some of the nearby places I have visited . It's a nice place to grab a bite when you are in university.

I look forward to going there again. Amazing service

Good food but smaller portions than other Subway stores. Gets busy as expected at lunchtime

Delicious in a conveniently placed space.

The person who served me there is proper stroppy.

Really lovely staff and a quality lunch.

I've been in better, easier to find, Subways

Unfortunately one member of staff is ruining the experience when other staff members offers great customer service. An older lady was very rude and rolling her eyes when saying two people wanted to pay together. It is disappointing to see that there are already a number of other reviews that seem to be referring to the same lady. I hope some action is taken towards correcting this aggressive and rude behaviour towards your customers. Maybe some constructive feedback or extra training on customer service.

staff member (older lady) was very passive aggressive and rude. i was told to wait for them to cook my meatballs as they didn’t have any. Waited & paid… meatballs were stone cold. clearly didn’t cook them properly.

I ordered a foot long steak and cheese filling with Italian bread and this was my first time trying out subway in the UK and it wasn't that bad atall ! I loved it

If you can cut a slice of cheese any thinner, on a steak and cheese sub, I will eat my hat. It will probably taste better anyway.

It was a delirious sandwich. Very friendly nice people working there.

Didn't have vegan chicken or meatballs. I didn't email them I don't know what they are talking about.

Excellent store, great customer service

Be wary of bad Deliveroo drivers serving this place. Orders marked as delivered but no delivery attempt made. Restaurant tried their best but Deliveroo as the ultimate brand representative really messed up.

Very poor customer service, staff are impatient and passive aggressive (no greetings, shouted at customer while they're browsing the menu, push the food at the checkout). Today, they let 3 customers waiting outside in the rain though the capacity of the store was not full (they were only serving a customer at the time). I don't mind all of these behaviors if they gave food for free, but the customers PAID for the food and services, please consider this. Will not come back and NOT recommend to other students.

As can be expected from Subway. Seems to be convenient for university students and Future space employees.

As now it's happening some... most places as they gone running out off business, less work, less money getting in? We ( companies) close it down, it's great that UWE as other institutions, kept certain units open to provide services and reliability in them UWE's Subway was in a child honest words, awesome and tasty, very good value for money, a child's joy... priceless

If I could give zero stars for this facility I would. Called there today to buy some lunch and was confronted by a jobs-worth numpty on the door asking me if I had the track and trace app installed. I replied no but I'm happy to sign the form as I'd done 2 days before when buying a coffee here. I was then told (with attitude) that it was UWE policy that I must have the track and trace app installed to be on site! Considering (as a contractor) I'd completed all necessary rams for attending site, been to numerous other buildings and food courts across site and also been in the same store 2 days earlier (with a pleasant experience) I knew 100% that this was not a UWE policy at all. To top it off there's a desk next to the guy with the track and trace forms that are to be filled out when you don't have the app installed! Rather than cause a fuss I said (totally calmly and friendly) "no problem, I'll shop elsewhere" to which he replied "no need to kick off mate". To which I laughed it off with my colleague and walked away. The attitude of this top quality member of staff was beyond a joke, during a time where people should be thankful for people spending money to keep them in a job he seemed that this was an appropriate way to talk to a customer. I feel sorry for the other staff who have to work with someone with such a bad customer service attitude who blatantly lied to my face and essentially called me a liar. I'll be sure to call by next week and challenge the little twerp once again!

Closed at 8pm despite saying 2200 hours on 26th August 2020

Long queues but that's expected, maybe need extra staff on at lunch time, otherwise good subs

Coffee was great (considering the price). Interior was nice, clean and new .

Queue was long but that's expected around lunch at uni.

Slow staff, waited over 45 minutes.

Long waiting times between 12 and 2 of over 45mins

Friendly staff who go out their way. Good choice of food during term time. Can get very busy at peak periods so may not be a good choice if trying to get a quick bite between lectures or meetings.

Clean, but can be very busy at peak lunch time and at lecture crossovers

Good options and decent service.

Nice coffee and snacks but very slow service