Stratton House Restaurant in Cotswold

Six ladies for lunch. Lovely surroundings and garden view. Hotel is local to all of us, so good potential for future business. Food very disappointing!! Minute steaks were Thick and tough !!! No choice of how to be cooked, not even mustard offered. ( Tomato sauce and mayo were served !!!!!!! ) Steak knives needed, plate full of chips, presentation …zero. Breaded chicken was very dry and incredibly thick portions. Boiled potatoes in skins had been sent out with large black marks and did not look good. Waitress frowned upon any extra requests and almost reprimanded us for requesting more French dressing. When she asked if everything okay and we mentioned very tough steak, she simply did not respond. Nowhere did it tell us that cash was not accepted. I was made to feel uncomfortable for not knowing their policy as it had been in place for some time !!!!!!!!!!! What was missing was good old fashioned good service, on this occasion the customer was NEVER right !!!!!!!!!

Wonderful place to eat, food delicious especially Sunday roast. Desserts are amazing and reasonable prices. Beautiful looking out onto gardens and staff lovely and attentive.

We ate at this lovely restaurant whilst staying at this beautiful hotel. We had breakfast each morning and we also had a 3 course evening meal on our first night too which was wonderful. The food was very tasty and presented well and also served by really pleasant staff who could not have done more.

Lovely Afternoon Tea but poor service which was a shame because the food/tea was lovely. We had a very miserable server who looked the part with her her suit etc but her misdemeanour was anything but friendly we would not go back based on her attitude

The old house and the restaurant area looked inviting but each of the dishes the three of us had were unattractive and almost inedible. The only tasty thing about my vegan burger was the sliced gherkin on the side. After we finished we waited half an hour for them to take away our plates. We chose from the desert menu they then gave us but when after another ten minutes they had not come back to take our order we gave up and left.

35th Wedding Anniversary treat. Steve booked an afternoon tea at Stratton House to celebrate 35 years of marriage. We had stayed there on our wedding night. When booking the member of staff was more concerned about taking payment, than registering this special occasion. The afternoon tea was wonderful. But everything else was not. Broken chair, dirty glass, broken patio door. No tea or coffee replenished. No suggestion of a glass of champagne. Crockery white and uninteresting, not even a daffodil on the table to make it look special. Would have stayed for a drink after, but decided not too. Such a shame

As we visit a care home close by we have dropped in for lunch on two occasions. Very friendly service in the restaurant by young enthusiastic staff member. The menu is comprehensive and appetising.

Looking forward to Sunday Lunch after seeing a Facebook post. The most terrible service from start to finish! Don’t eat red meat so asked about gravy. Server would go & find out….Ordered drinks & meal. Starter came, no drinks after numerous reminders. Finished starter still no drinks! Water arrived with something floating in it? That had to go back. Drinks finally arrived after we had to go to other staff ourselves & ask where drinks where, they hadn’t been added to our order by our server. At this point I ordered a glass of red as it had taken so long for first drink! Champagne that finally arrived was was Luke warm & disgusting I had to ask again about gravy as server didn’t bother coming back & then told me it was beef gravy on everything & at this point decided to tell my husband there was no lamb left??! For me this was absolutely appalling as I’d told him at the point of ordering I didn’t eat red meat at all, the fact that my lunch would have been covered in beef gravy was just awful! Lunch came… I was horrified at the tiny bit of chicken with a bone & a Yorkshire pudding with beef gravy in it! Seriously…. That went back instantly & was replaced with a freezing cold Yorkshire and guess what no glass of wine…here we go again….reminder after reminder after reminder by this point we’d finished our lunch, with another reminder… Then I get bought a glass of champagne??? We’d had enough at that point it was absolutely time to go& will definitely not be back!!! Extremely disappointed is an understatement!!!

Terrible ~ 6 of us looking forward to this and we were so disappointed ~ we felt like an inconvenience to the staff ~ we were the only guests in for tea and service was awful ~ we had to go and find someone to top our t pot up ! No atmosphere at all and the sandwiches were crusty and had obvs been out for a while! What a shame !

Not the best experience for either the food - which was uninspiring and bland or indeed service. Disappointing atmosphere considering the setting. Will look further afield for future trips with friends.

We thought we would have an evening meal at their restaurant as the 'Sample' online menu looked enticing. It started off really well with our table overlooking their lovely garden. We can see why their website menu was a 'Sample' menu because the choice for that evening was nothing like the 'Sample' one which got our attention in the first place. We ordered wine with our meal but this never arrived. Our starters arrived, still no wine which they didn't pick up on. I ordered Calamari which I had to send back as the Calamari rings had black blemishes on them. The waiter came over to show us that these had been taken off our bill at which point my husband pointed out that the wine we had ordered 50 minutes ago had not arrived. They offered to chase it up but we just asked if that could be taken off the bill too. The main meals were lovely though so you could say it ended on a good note.

Sadly it was very disappointing, dry sandwiches, lack of filling, scones that crumbled no matter how carefully you cut them, poor Guaita all round, But seemed that other guests were receiving lovely sandwiches and cakes different to ours !when we asked if we could have some other than cream cheese and ham, we were told chef has gone home so there were no other options, feel very cheated that we received a budget version. Also we had previously been and had been pleased !so we bought family gift vouchers, 4 couples all as dissatisfied as us so not a one of bad day .i later spoke to a manager who was pathetic and non committed to helping or try to put this right.

Went there for high tea, not bad. But a a few issues. The coffee was cold and took ages for things to come. The sandwich were ok, but thick sliced bread. cakes etc were of good quality. However the best of all were the scones and cream. They were excellent and would return for them alone.

Restaurant food was amazing, both dinner and breakfast were delicious and good value for the quality. Staff were friendly and helpful. Room was a little dated and worn, shelf in bathroom fell down, radiators not working but apparently the hotel is being updated.

A group of five called in for lunch, in the Bar as opposed to the restaurant. Strangely fresh pea risotto was not available, nor the chicken & leek pie. We settled on fish pies, a chicken burger & tuna Mayo sandwich. Fish pie was a very small portion, about enough to fill a coffee mug, It did however tasted quite nice, Prawns, cod & salmon in fair quantity. It came with veg according to the menu. That turned out to be just a couple of florets of broccoli ( excellently cooked though). Chicken filet burger was dry, although it was spicy as stated along with plenty of fries. Bread & butter pudding, I was tempted but after Christmas I decided to give it a miss. Glad I did, one of my fellow diners had it. Reminsant of nouveau cuisine, big plate smallest slice of pudding equal to a heaped desert spoon and a splash of custard Mains were c£13 deserts £7 Great location & good garden centre just 2 miles away

We met some friends here for lunch as we were attending a charity ball later that evening. The layout of the hotel wasd quirky, original and nice. The food was ok. I had sausage and mash and the sausauge was very well done and quite dry.

I usually like to write an informative review STAY AWAY it's RUBBISH. Just to mention it may be worth some staff being retrained in the art of customer services, the person that took our booking failed to mention if we had any dietary requirements (my husband can't eat butter or margarine) when we asked the waiter if they could make a couple of sandwiches without, he came back and said "the chef refused" and said as "they are pre made, kept in a fridge and that we should have mentioned it when we booked"!!! so I had a cream tea whilst he had a Luke warm coffee. Very poor choice of hotel on our part.

We ate here last night. There was a coach party of around 50 people and a handful of other diners. Our table was booked for 7.45 to accommodate the coach party who were sitting down at 7 pm (having ordered their meals from a limited...

My friends bought me afternoon tea here for my 30th birthday. I’d never been here before so it was meant to be a nice treat. When we arrived the place was empty, with no one in sight to greet us. We found someone and they...

Me and three friends did a groupon booking for the afternoon tea, the hotel itself is lovely and the grounds were beautiful. We got there and asked at reception were we had to go, she was a friendly lady and showed us where to go....

First visit for many years. The renovations are looking really good, great decor, immaculate walled garden. Staff were pleasant, very dog-friendly. The menu looked good. We had sandwiches with fries in the bar. The food was a little disappointing - the fries had been deep...

We went to Stratton House for Afternoon tea for my Aunties 60th Birthday and were left rather disappointed. Although the food was ok the service was terrible. We were the only ones in the restaurant but we still had to get up and go round...

My son and his girlfriend were very kind to give my husband and I the gift of a cream tea experience at this hotel as part of our April birthday presents. I'm afraid we were very disappointed - and we have experienced several hotel cream...

As with a previous Swindon reviewer, I met a friend here for an afternoon tea treat prior to Christmas and via Groupon. We were also shown into dining room, although website states afternoon tea is served in drawing room. Dining room was not the most...

Went here for afternoon tea with a friend on a Groupon deal. We were shown to the dining room where only one other table was occupied with a party also having afternoon tea. The food was rather disappointing. 4 finger sandwiches each- egg, tuna, ham...

Had pre Christmas lunch with friends. Had starter then waited 2 hours for main course. After chasing twice it finally arrived. Nowhere near enough vegetables with dinner. All served on the plate. One meal 1 carrot, 1 minute piece broccoli. One meal 4 sprouts. Absolutely...

My husband and I received a voucher for afternoon tea as a present and took advantage of it on Sunday. I can honestly say that we were very disappointed. We are locals and know the hotel well but have not been for awhile as various...

Afternoon tea with bubbly was awful. We were placed in a corner of an empty dining room with a view of toasters under a table. Our teapot was dirty, the sandwiches so cold the butter cracked, microwaved scones and very poor cakes. The fizz did...

We had afternoon tea here. It wasn't great, it was quite old fashioned but not in the good way. I can't give a comprehensive review as we only saw the dining area but we both said we were pleased we weren't staying!

I purchased vouchers through Groupon for a two course carvery for my family. The majority of the staff were extremely friendly. We went into the bar area to buy a drink before our lunch. The bar and tables were rather dirty and sticky. I would...

Should have been warned by the massive serving spoons that were set at the table instead of dessert spoons. Waited 30 min to get cold soup, another 30 minutes waiting for a drink, asked to see manager, no manager but dinner served after one of...

Upon arriving at the hotel we were greeted at reception pleasantly enough. Unfortunately this is where it ended. After being shown to our table one of the party requested that their sandwiches be made without butter as they can not have it. This request was...

Invited as a guest to a birthday lunch. Sunday so it was carvery of which i am not a fan and this experience certainly failed to change my point of view. The whole experience was like being back in the 1970s in décor, quality of...

We went for Sunday dinner and had very poor service, waiting for an hour before our main meal was ready and over 20 minutes for the drinks to arrive. The food was good and good for the value, but won't be rushing back. Old fashioned...

We booked for Sunday lunch, the food was fine, no complaints there, but the place was in need of a facelift, it felt tired and there was a 'smell' about it, reminded me when I used to visit my dear grans. There wasn't much atmosphere,...

I brought my wife here for a birthday celebration. I booked an afternoon tea. I was so disappointed with what we were given. As vegetarians we knew that limited our choice but, really...?! A few finger sandwiches -- some on white bread -- of cheese...

This hotel could be very nice indeed if the decor and soft furnishings were updated and some attention was given to the Pot of tea for two - very good and obligingly brought hot water on request Finger sandwiches - freshly prepared but average with...

I visited here to take my mother out. We've used it twice before but only because it is so local and easy access for an OAP. Both previous times have been less than average. I'll keep this short. The food was dreadful. The starter (deep...

Today a friend and I visited this hotel for Afternoon Tea after seeing a deal on Travelzoo. Such a shame we hadn't checked the reviews on here before booking as we would not have bothered. The smell as soon as we walked in reminded us...

I visited Stratton House Hotel with some good friends today for afternoon tea (having found a deal on travel zoo). Thank goodness they were good friends so that firstly they will forgive me for the choice and secondly so the afternoon gave us some amusement...