Stone House Hotel in Stafford

My husband is a member of the gym in the stone house hotel and has been for the last year or so. He loves to work out as it relaxes him after a hard day at work. However the last 3/4 times he has arrived to an unpleasant atmosphere. There's a lady that's there to great you at the desk but it's not what my husband is receiving its an awkward unwelcomed feeling. He has experience multiple times from this woman who I will not name for privacy reasons. My husband is very disappointed as this is a place he finds relatively relaxed and to have been questioned multiple time asking is he even a member and saying he should be paying to use the towels when the are included in the £44 membership fee he pays.

Great work and leasure stay location. Rather grand staircase great food and service.

The hotel was booked at very late notice and I am so pleased to have stayed. The service and friendliness of staff was 5 star. The bedrooms are a really good size and very well presented. A handwritten welcome note was a nice touch I nearly missed. The only issue with the room was the temperature. It was quite warm all night with no fan or aircon available and the window only opened slightly. There was also a bit of noise from the corridor and neighbouring rooms hence the rating. The hotel has some nice fitness facilities including a nice size pool. They clearly have plans to expand the facilities with plans. Good luck with this. Overall an excellent independent hotel at very good value in a good location to explore Staffordshire area. Definitely consider when in the area again.

Excellent service and an excellent hotel. Dined in one night superb food.

Rooms, service, staff and location were faultless. Bed was comfortable and rooms were extremely clean enabling a great night sleep. Food could be a little better as well as choices as for breakfast it was either bacon which I do not eat or a veg option which wasn't great however this is common and more prevalent when not in or around a big cities I've come to realise.

just had Sunday lunch here, absolutely fabulous, from the lady on reception to the staff in the garden room faultless, food is wonderful and very tasty, service was excellent, everyone was really attentive and couldn't do enough for us, many thank everyone at the Stonehouse hotel, we will be coming back, regards to you all Jim and Carole winning.

We had excellent service from the young lady on reception, she was polite and friendly and went over and beyond our expectations when we had an issue with the heating and the best is, she fixed it, thank you. Although we enjoyed our stay, what let it down was the breakfast which was only mediocre. We enjoyed a bar snack, it was delicious and the service in the bar was excellent too.

The restaurant and staff are fine from what I have seen when I have been to the hotel for meals. However, I recently paid £12 to swim. The pool is very small and I felt it was a bit dangerous as it felt overcrowded with 10 people. The water was cloudy. The changing area is small and the carpet from the pool to the changing area needs renewing. I don’t think people should be allowed to swim if they are not staying or members as it isn’t big enough and in my opinion could be dangerous.

Went here for afternoon tea, beautiful, food was very fresh and tasty would go again 😋 didn't stop in a room

The staff, service and food were excellent. We ate at the onsite restaurant and it was good value and good quality. The bedroom however was very dated, dark and cramped. The wardrobe was extremely old and broken and the lighting was very poor especially in the wardrobe area. I appreciate the main areas of the hotel have an old style to them but the rooms could be more modern, needs to be lighter and brighter, a bit more welcoming and not so dark and gloomy. The bathroom was more modern but the shower was either very hot or ice cold.

Excellent service and delicious Indian food. Best in Stone, highly recommend.

Inflexible refund policy despite family emergency causing a trip cancellation one week before our expected arrival date. They are in their right not to refund me or give a voucher but would expect more from a bespoke/boutique hotel looking for loyal customers over time.

Location not good unless you're getting the bus or taxi to airport. Aircon in the rooms sounded like a jet plane. Breakfast was nice.

Boring, lights to bright and no atmosphere.

Went to a work function. Nice hotel, friendly staff

Returned back after 4 years with my family just for the swimming pool as we really enjoyed it the last time we went. However it cost £35 for us to use whilst lots of maintenance taking place. Builders walking past on entry to pool, dust all over the floor both in the ladies changing rooms and outside. I put my coat in the lockers available and it was covered in dust! Not really anywhere to get changed with a little privacy also very small. We were told about the maintenance but didn’t realise how dirty everywhere was on entry to the pool and in the changing rooms. Pool also quite cold. Disappointed as we travelled over 20 miles to visit and left feeling a little disappointed with the cleanliness of the leisure area.

We didn't stay over this time. we arrived to see Dan Budd and I would just like to say what a great night it was. The food was lovely , staff very polite and helpful and of course Dan Budd was fantastic. Thank-you to everyone involved

Lovely food nice clean rooms and friendly receptionist