Costa Drive Thru in Stafford

Really friendly ,helpful and generous staff even though I managed to spill milk over the table and floor,,I would like thank you for your generosity when supplying drinks for my kids who were doing a charity walk for mind look to visiting soon

Popped in for a Maple Hazelnut latte and a millionaires shortbread around lunchtime. There was only one person in front of me at the till. Got served quickly and got told my drink would follow shortly. There was one lady doing drinks, but all the other staff were just standing around or talking on their headsets. Unfortunately for me the guy in front odered 4 drinks. In addition they had run out of maple hazelnut sprinkles for my drink, but I choose to have chocolate sprinkles instead. The restaurant was untidy, and the tables needed to be cleared. I had to move a tray before I could find somewhere to sit. This is the worst Costa in Stafford. Except for the lady making drinks, no one cares, and customer service is non-existent.

Got kicked out even though I brought a drink (friend didn’t buy something but we both had to leave)Don’t recommend.😡

This costa that has been recently built less then 100 metres away from my school used to be a calm relaxing nice place to sit and study or wait before school starts with a warm drink , however the events from today has changed that. As its pouring down with rain outside I came into the establishment and sat next to a freind who had ordered a large drink , accompanied by 2 other friends . A worker kindly told us to buy a drink or we had to leave (understandably) , however once I had purchased a hot chocolate and sat back down , still accompanied by my two other friends and my other freind who also bought a drink , on of there employees rudely told us to leave if we ALL don't get a drink , even though we were taking up only one table in a cafe with about 15 tables and there was about 3 other customers in the establishment at the time . We obviously told the women that we had purchased two drink and are still consuming it however she proceded to not listen and sternly tell us to leave even thought we purchased drinks . We ended up leaving straight away since were respectfully but we DID NOT feel like the services we received were respectfully to us and instead of going inside and ordering a drink from costa , because of there employee they have just lost 4 paying customers .

I was absolutely appalled this morning. I went into costa got served my drinks. I sat down. my friend joined me. however the lady ordered us to leave , I had ordered a drink why shall I leave, she asked AGAIN😑😑😑😑😑😑 another person in the group ordered one too ! I am absolutely disgusted, This is an absolute disgrace! I hope you know costa, that your employee with blonde hair has lost many loyal customers!

Extremely rude staff who mutter to each other when they get your drinks order wrong. Seats have rips and looks like the place hasn't been cleaned since they opened.

I was very disappointed with cappuccino due to a poor quality and I had to take it back and complained about a poor quality. The barstia offered me an alternative drink but I was not in the mood and left immediately. I could have asked for a refund but I wasn't in the right frame of my mind.

Parking not great, narrow spaces Good service

Straight forward Costa service.

Needed a quick late before the start of the day. Costa always delivers the boost you need without bitterness 🤗

Excellent Coffee we chose to sit in

Staff have changed, not as friendly. Is becoming quite expensive. Nice halloumi & roast veg toasties, bread was nice too

Great coffee still too expensive

Lovelyplace on the outskirt of Stafford, had Breakfast there.

Staff were polite, and friendly, but queues and wait time far too big for how many were on shift. Something isn't working. Drinks were really good. Shame the Tiffin seems to have shrunk.

We came to the drive through around 18:40 2/2/24, the most horrendous week it's week its been for us and the service and kindness of the staff was absolutely just what we needed 💙 I am certain you don't and won't ever know the impact of the kindness but it was massive.

Lovely place and friendly staff. Lovely coffee

Toastie wasnt cut properly so i had to tear apart which was a mess and the wifi didnt work which was frustrating. The team wete more interested in chstting amongst themselves than to customers

Great coffee ☕️ & great service 👍

Always a nice welcome from the staff

The Staff were brilliant, The female member of staff on the day carried my tray to table as am disabled. Before going in I tried park in disabled bay but couldn't as car in there no badge. I complained the manager went out to check but she must if guessed what I was going to do.. But she never went in Costa waiting to pick up Grandchild from school.. Disgusting!!! 😡🤬

Nice visit on a very cold morning. Staff friendly and toilets very clean 👌

Quick stop off on shopping trip nice clean and modern place. Only downside is the need to pay Cash ! but no notice of this until inside the building. The amount of people leaving without any purchase was at least 50% .

Good coffee and friendly staff but very grubby tired seating/furniture

Lovely Costa lovely lady served me ,will return 😀

Good service and delicious food.

This costa was very quiet when we visited .the staff was polite and very helpful will use this place again

Requested Extra hot coffee Latte and Ice cold Latte got as requested, many thanks

Served by a very lovely and friendly lady this morning. Great customer service which you don't always get at a drive thru.

The staff were very kind and helpful to me and my friend when we had trouble with a voucher - lovely place, would recommend

Came 5min before the closing time and it was already closed! 😡

We pulled up on site during open hours to put our car on charge (pre paid meter) while travelling and for some reason they have started closing up 40 minutes early and refused to serve us unless we are driving through, shocking customer service We will be going elsewhere next time

Love going here, the people are always so friendly and jovial which make such a good atmosphere. Thanks

Always a friendly welcome but it's random opening hours are affecting how often I visit

not open? but staff instore? times on the door say they were supposed to be open??

Fast, efficient service. Quality of the drinks is consistently good and staff are friendly in the drive through section.

We used the charging pod while the Costa place was closed.

Its cold out, why is the air conditioning on every time I visit this Costa, it could put me off.

I have always used Costa. But I am going to stop using the 1 by the Uni on Beaconside road Stafford as they are always having problems using the app, It is not good enough, closing the drive though, due to lack of staff.

Not very good - advertised open till 20.00 but shut when I arrived at 1930.

I visited here today , usually the staff are friendly so I am usually very happy, But today the women who served me Kirby was her name , her attitude was certainly not friendly in fact she was bordering rude , my hot chocolate was cold , and strong and I asked for it extra hot and week , I already had returned the first one as the cream didn't taste right plus there was hardly any cream and for 50p per serving you expect a decent amount, Everything was too much trouble , which is a shame as it spoilt my time in there , I do want to again say usually the staff are usually very nice just a shame about her she needs some customer service tuition and a smile would also help .

It's coffee people. Caffeine. Need I say more?

Service with a smile? Not. Turned up at 17.40, most of the chairs were turned upside down on the tables. Told by staff that the store was closing at 18.00 so it was takeaway only. Just made to feel like our order was a complete inconvenience. Lots of huffing, rushing, messed the order up, a very unpleasant experience. I actually live 3 minutes drive away. By the time i'd got home and finished my drink it was 18.00. Could've stayed in store to drink it but with staff attitude it was probably best that we were forced to have takeaway. Customer service awful tonight.

Pleasant staff . Popped in before hair appointment.

Never open when its meant to be, turn up before work on weekdays and so inconsistent whether it is open or closed. Even half an hour after allocated opening time, drive thru and store both closed still. Also like to shut early, probably so staff can get off.

Friendly staff, good service. Can be busy at times but overall good.

Great Costa to pop in after school run

I regularly stop at this costa. There are some really lovely staff, especially a lady on the drive thru who I see often - always have a moment for a nice word. Drinks are always nice, food is great - a little bit over priced, but all the coffee shops are these days!

Great service, fantastic coffee

Went today at 0800 and it wasn't even open, 2 and a half hours after the opening times listed. Useless.

Excellent service lovely staff too

Great service and a really nice atmosphere. The ladies behind the counter could be nicer. Fantastic place for coff and cake.

Great drive through experience with very helpful staff but really wanted to sit in but couldn't as was closed due to lack of staff again. Well done to those staff keeping things going.

Service was OK drink was a little cool for my liking

Very good ☕️ quick and efficient

Visit here regularly either on my own or with friends. Staff are always friendly but my only gripe is that tables are left uncleared for ages. I'm sat here now, cleared my own table before ordering drinks, around me are 7 tables full of trays/plates etc. Only 5 tables being used so it's not busy?

Good service and friendly staff.

Food and drink usual Costa quality. Disappointed by server.....got distinct impression she didn't want to be there!

Sat outside in the sun with an iced coffee. Service was super friendly and helpful

Staff are great, but it is a Costa and is what it is

Friendly and Helpfull Staff. Spacious and very Clean.

Great customer service, nice food and a lively hit chocolate

Spacious inside and outside.Plenty spaces to park. Great place to meet up. Quick service.

It's a Costa, clean, good service bacon mac & cheese was superb! If you need a coffee/snack would recommend.

Staff very slow to serve and when they did didn't get the order correct. When asked to correct it they said I had to pay for there mistake

Okay but a bit pricey £3.50 for a coffee that costs 1.80 in town and £3.50 for a spoonful of cornflakes glued together by chocolate? No thank you.

Took longer to get served than usual but eventually cottoned on to the fact that one of the people in front was ordering drinks for about eight people. Server was pleasant and apologetic and the coffees and toasties hit the spot! Clean and tidy.

Attended the Costa drive-thru, placed my order to which I required an alternative milk for my coffee due to an intolerance. Drove off once I'd received my drink to then find out it was in fact made with cow's milk. Nothing to indicate it was with an alternative. Couldn't drink and was already too far away to return to request another.

Vile we had 2 different drinks so how can they both taste the same & the milk was sour Never again waste of money Struggled again today ..why are the girls so rude? And won't give you points? What's going on here ?

Love it every time great friendly service

Queit, good service friendly staff

Great toilets to throw up in post chemo. Sorry

The staff here are very pleasant

Really lovely ladies serving today - very helpful 😊

Been through a few times,, usually with Grandaughter, she had to tell me how it all worked, first time, lol. The hot chocolate is amazing and a great menu for breakfasts and of course the cookies are scrumptious.

Very nice place friendly staff. Beautiful scrummy cakes to choose from. Coffee delicious.

Clean and comfortable inside with excellent staff. Drive thru not overly busy.

Great customer service. Lovely blond lady Lisa always pleasant and happy to help.Thank you!💖

Always grab a drive thru when I'm working- staff remember what I like to have and ask if I'd like what I usually have. Super friendly and helpful when I didnt know what to do with new app/reuse cups etc 😊

Super friendly staff here! Everyone is lovely and the service is always great!

Typical Costa. Nothing exceptional. Team were pleasant enough but no genuine welcome. Barista missed instruction for single shot of syrup and loaded the usual three pumps, which makes the drink way too sweet. Costa never my first choice but when no independent coffee shops nearby it's last resort for something hot and (almost) resembling a coffee.

Pleasant atmosphere as I did some work.

Needed a quick bite to eat and a drink before my match and Costa was perfect. My toastie came quickly and I loved the staff Halloween costumes

Good staff one of the better ones.

Ordered 2 raspberry and almond bakes via drive thru on 22nd of October. Both stale. Went back to have them replaced. Drove off and bit into them to find they're stale again. Sort your stock out and if in doubt use best before stickers !!!

The staff here are what makes this place a joy to visit. Keep up the good work! And thank you for great service with a smile.

Excellent location right next to the Staffs Uni site and top service.

Drop my daughter off in the Costa carpark here daily on the schoolrun. I mean Ebony, her friend, doesn't really mind it either. Inside the Costa it's colder than a penguins pocket, so take a jacket if you want to use the WiFi, hence the 4 stars. Have never used the drive thru but it looks like a good option.

Agood Drive thru will go again nice to sit outside on anice day

Coffee was good. Toilet was disgusting.

Fantastic! Just been for a drive through as I’ve found this place after moving back to Stafford handed them my cup to be told today’s coffee was free! Thanks Costa team you’ve made my day !

Does what a Costa should, staff were polite and coffee was fine. Couldn't get any wi fi and no mobile data so a lonely coffee.

Excellent service always at this location. Dave always remembers my drink preference when I pull up at the drive thru

Very polite and friendly staff, especially Becky was extremely helpful. Excellent service.

Good service, drinks as requested, no issues

Very helpful and friendly staff. Had an issue and resolved promptly and professionally. Thank you!

Staff are always great and polite coffee is always hot a joy to visit

Always friendly. Sometimes there are errors, but always rectified with a smile. Often shortages and out of stock of some things, but that is presumably a supply issue, and not an ordering issue.

Very slow. Asked to park up. Drinks wrong when they came out - girl was very stroppy

50p offer but got no medium cups, got no pack iced tea, couldn't even do a Ruby hot chocolate with whipped cream! Totally unimpressed and won't bother to travel from Cheadle again.