Starbucks Lancaster in Lancaster

After visiting several Starbucks drive throughs this is the worst by far. For a new complex it was very grubby behind the counter from the drive through window. Cups, split drinks, straws etc all over the floor while staff were standing on their phones doing nothing. The shop was empty so clean up

This place was disgusting, from the tables and the upholstery to the general cleanliness of the space. There were large dust clumps under the baskets that held the to buy goods. Apart from that, 1 staff members uniform looked like the great unwashed, and he didn’t look very clean either. To which he then went outside to have a cigarette with a friend who was not working but stood drinking almost behind the counter. Due to this they were paying more attention to the friend chatting and joking rather than being attentive to customers, now getting my drink wrong!!! It appears that he was more interested in his friends of who there was another with a child in there. This social club needs to meet somewhere else. I won’t be returning and I’m sure that someone who owns the place should nip and do an inspection.

Starbucks drinks are always great, but wanted to leave a review for the staff. Everyone was very friendly and efficient, but shout out to Serg who was just fantastic, excellent customer service and couldn’t not leave a review!

Came for a quick lunch break and enjoyed a coffee, bacon bun and an almond croissant. Friendly, efficient service. All good.

Where to start. Starbucks is a treat for many, this on the other hand was quite the opposite. In need of an upgrade and deep clean. Every single chair and sofa was filthy and stained. Upstairs felt like student accommodation. One coffee for 25 students 6 hours stay steamed to be the offer of the day. Costa is around the corner so go straight there instead.

Staff pleasant enough but the premises need a thorough deep clean . Very dirty everywhere including the toilets .

Excellent service yesterday by 2 very friendly young men. Clearly understaffed but this didn't seem to phase them at all. Extremely polite and helpful. Will definitely be back and hopefully be served by these 2 members of staff!

Should be ashamed to charge the prices for food, got a cheese and ham toastie and sausage roll. The toastie was disgusting sloppy bread the cheese had seeped through the bread it was mush! Couldn't eat it. The sausage roll was heated that much it was like leather, there was plenty of staff behind the counter you would think for the disgusting prices you charge that they could at least bring the food to the table! Won't be going again!!

Went in there today for the first time for two hot chocolates and a flat white- delicious hot chocolate with whipped cream - staff were friendly too

Good drinks but even better the frappes and flavours and so good and the best and they need to have more flavours and different kinds

Paying premium prices for drinks I expect a clean and tidy surroundings to relax in. I don’t expect to see used cups, empty boxes and crumbs over the floor when I enter. Having asked staff politely to clean my table they responded only in the second request. Items removed from table but not wiped down. I enjoy a Starbucks but this has to be the grubbiest restaurant I have been in and I most certainly will not return.

forgot about my drink and left me for 20 minutes im drinkless, but when my bf did go up and ask where it was they gave me a large 😇😇

My twin brother Stephen and I visited this Starbucks on our recent break in Lancaster and I must say it was a really good Starbucks outlet. The interior is inviting, cosy sums it up best, a glass fronted serving bar showcases the goodies on offer, modern decor and furnishings, a light and airy look,its a really relaxing Starbucks. We were here on a Thursday late afternoon, we were greeted warmly by a very pleasant member of staff, we ordered a flat white coffee each, these were served in excellent condition being steaming hot, we grabbed a table were we just kicked back, chilled out and planned out the evening ahead while sipping our coffee's. A big fan of the coffee served in Starbucks, its consistant in every one of their outlets and their flat white coffee is a particular favourite of mine. We really enjoyed our coffee's in here before we moved on and although our visit was only fleeting for a first time visit to this particular Starbucks we had a great time. This Starbucks is easy to locate along Market Street. Opening hours are; Monday to Sunday, 8am till 5.30pm. Sunday, 8am till 4.30pm. A wonderful Starbucks, most definitely well worth checking out if you're in the area or planning to visit Lancaster.

Entered and shop was quite busy seen 4 members of staff 1 on till 1 making drinks 2 stood around behind counter, went to use toilet facilities which was extremely unclean. Downstairs seats full we headed upstairs to seating area, upon entering was hit by a smell of musk and body odour although it was not very busy. Looking around most of tables was covered with spillages, cups and wrappers and floors was full of crumbs, finding a seat near the window which was thilthy. Going to sit down we noticed stains on material covered seating and also wooden chairs, not wanting to sit we sat on edge unable to relax. In hurry to finish drink never finished a drink so quick in all my life, no staff anywhere to be seen. Just before leaving a member of staff appeared and I expressed how dirty it was and how uncomfortable we felt, she said they was short staffed but looking at previous reviews similar to this must of been short staffed for awhile. I explained there should be staff upstairs at all times to keep on top of cleaning and clearing tables, also furniture should be clean especially during current times this is not exceptable. Upon leaving the member of staff i spoke to apologised and gave me a voucher for a free drink i stated i hoped it could be used at all starbucks because i would never return there standards are below average, although I appreciated the gesture because my experience was ruined by the uncleanliness of the place. This is the worst starbucks I have ever came across, will definitely not be returning and advise others to avoid.

As all other Starbucks on my journeys, this one has always seemed pretty standard. I feel after reading the other reviews, this particular branch has been unfairly rated. The staff have always been friendly, the drinks have been made right and the shop is tidy and clean. Any other reviewer come across as too picky and demanding. Saying this from a viewpoint of being a customer stood in the queue behind the most spoilt, arrogant customer giving the lady at the till a hard time. I never caught her name but the lady on the till was the most patient smiley worker this place needs at such times! They have all kept this shop ticking over to such good standards considering this pandemic and wanted say so as all the places open over the lockdowns deserve the recognition!

I ordered from this Starbucks through Uber Eats as I’m self-isolating - not only was the service incredible quick, but a lovely guy called Mitch gave us an extra pain au chocolat! So nice especially during a tough time

Staff did not care about their work. One staff member shouting and making stupid jokes making it very awkward for customers. Forgot my order so I waited for ages. Uncomfortable atmosphere for customers as staff talked amongst themselves, ignoring customers and getting orders wrong as they were busy talking and shouting. Not going back

Strict COVID measures which is strained by inconsiderate customers yet the baristas maintained dealing with while serving customers. Tons of food on display and tasty, while the holiday drinks still delicious. Spotless store needs to be mentioned as I noticed compared to years ago when I was last here, which I vowed not to return but now regret. The staff are working so hard they never stop compared to other coffee shops with a too chilled approach. I was sad the pumpkin spice was no longer on sale but the till assistant suggested an alternative drink to try which if I didn’t like, I could replace but it was quite yummy along with my favourite caramel shortbread which goes quiet well with the origin roast (I think, due to their suggestion). Keep going guys Christmas will soon be here!

I love this particular coffee shop opposed to other for the homely feel. Being of a certain age, I like the chatter compared to the pushy crowdy kind of place. Yes it gets busy sometimes and the workers are too rushed off their feet to pander to every need but they remember me and other regulars and that speaks volumes. After re opening every measure has been taken and I feel safe and happy to see the usual workers back in action and happy to be back at work. Well done to the management and my regular Americano being available as it used to be!

Myself, husband and baby sat in for a while the other day. We had ham and cheese toastie with their pumpkin spice lattes and new pumpkin cookies. The shop was clean, COVID measures taken and general efficiency of the shop was pretty quick. Customers were trying to cram into the shop at on point but the lady in charge (I think) took control and spaced them out quickly. Big shout out to Michael for the chat and Debbie for catering for my breastfeeding needs. It’s only water but means a lot when you got your hands full and forgot to ask. Upstairs loos were closed but under today’s climate is understandable. Disabled toilets downstairs were open. Will certainly return next week.

Not sure if the management will see this but it needs to be. Came in today and sat down for a coffee. There was quite a heated debate between staff and customers - maybe have been staff on a day off - about wearing of face masks. The lady member of staff was wearing a sunflower lanyard stating exempt from wearing a face mask and the male member of staff was wearing a mask, they seemed to have a disagreement which ended in the lady going up to him and coughing right in his face, considering the times we are living in and devastation that has happened feel this is absolutely disgusting behaviour! All customers were in shock at what happened and she laughed it off and carried on as normal no apology or anything, atmosphere was so awkward no one knew where to look, won’t be returning here again until things have calmed down at least and hopefully returned to normal!

A few weeks ago my teenage daughter & friends went into the Lancaster CityCenter store..After ordering their coffee’s my daughter handed over the cash only tobe told in a rather abrupt fashion “We don’t take cash, it has to be acard”..It appears politeness in explaining things has disappeared..You can imagine her embarrassment with the amount of people nearbyespecially as she doesn’t have a CC/DC just yet..When did legal tender become unusable in the UK??We find it absolutely disgraceful that Starbucks have banned the pound..How many older & younger folk are they discriminating against??I’d be interested to hear if this is Starbucks official policy todiscriminate like that or just that store??Though as I emailed them asking the question I got a reply saying they'd be back to me in 5 business days & gave a reference number, I'm still waiting to hear from them..That said, had the server been polite about it in the first place!!!

Fabulous service from Dan, gave all the options and it was great to see that he was keeping right on top of social distancing, asking customers politely but firmly to adhere to systems put in place when people were standing too close. With so many shops not seeming to care, this was very reassuring.

Enjoyed the above for a quick pit stop. Recharged the batteries. Sat outside and soaked up the Lancaster atmosphere. Great coffee and a sandwich. Recommend a visit to all.

This Starbucks is fine...staff were excellent I have to say. The place was clean and smart so must have had a makeover since some of the previous negative reviews were posted.Downstairs is a normal coffee shop, however, upstairs is like a Lancaster University study room. Almost every table was occupied by large groups of students with laptops and study material sprawled out (some of who didn't even have a drink) leaving very little seating for your casual coffee punter.

I’m a little late with this review. I spent a lot of late November and early December in Lancaster and frequented this Starbucks. Not my usual choice of coffee shop, but my favoured one was closed. This changed as the vegan scrambled tofu and bean wrap was a king of breakfast snacks. Many mornings I went and enjoyed one with a gigantic coffee. Staff are very friendly and welcoming. They definitely converted me to this shop. Not the overall brand, but this store is a winner.

Love the coffee here, its always busy so sometimes difficult to get a table. Have to make special member of a staff member called Debbie, everytime I come in she's cheerful and chatty, so helpful and just lovely, all the staff are great but felt she deserved a mention!

Lovely coffee and staff always friendly. No more expensive than any other coffee shop. However, the place is absolutely filthy! Every time I go in. It’s the dirtiest Starbucks I’ve ever been in. Sticky tables, dirty pots, unswept floor, regardless of whether it’s busy or quiet. And although the staff are friendly, cleaning up after customers is obviously not in their remit as they’re often seen standing around chatting whilst the mess piles up. I ventured upstairs to the toilets on my last visit. Smelly, stained, water everywhere, sink blocked, no loo roll. The upstairs tables looked like they’d not seen a clean cloth for months. Not especially busy on my visit so no excuse really, and the level of mess is a regular occurrence. It needs addressing as I imagine in the long term it’s going to put customers off a return visit.

Asked for a flat white and was served an almost cold very weak coffee with a few bubbles on top. Also had a Brie and cranberry roll which was nice but we did go to Starbucks because we presumed the coffee would be good. Toilets dirty. Very disappointed won’t go again.

Possibly the worst Starbucks I've visited. Tables weren't cleared, covered in crumbs downstairs and upstairs. Floor, window sill all sticky and clearly hadn't been cleaned for a few days. Probably fail its food hygiene. Service was fine, just disappointed by the poor level of hygiene.

My friend and went in here for a drink rider. As my friend queued up I for us a table. As I went to sit down I noticed there were crumbs, etc all over the seats, the table was filthy, there were tissues on the floor and the surrounding area was dirty. We left and went for a coffee somewhere else.

Visited on Saturday and used the Ladies toilet upstairs.That was not one day's dirt. Pipes leading to sink and floor surrounds were filthy.I have been here once before and they weren't that much better then. Yes, it's busy on a Saturday but that's no excuse.

Monday I’d expect to be the cleanest day but chairs, tables and floor all look in need of a good wipe down and, as with Starbucks at Tot Hill Services, there’s no one clearing tables-even though it’s not busy. Perhaps that’s why the other coffee shops were busier. Thankfully, Lancaster has enough coffee shops to avoid this in future.

I love starbucks but this particular one isn't great. The staff are lovely but obviously not keen on keeping the place clean.

This is ideally located but to be honest there are many more appealing coffee shops in the area. Can sit outside on sunny days.

Starbucks is ok but tends to be overpriced, when compared to one particular rival nearby. For those who like strong coffee Starbucks is not for you. The food is good but expensive and the deserts expensive and small. Not a regular haunt.

من الاماكن الجميله بالنسبه لي في لانكستر

When in here for a filter coffee and the staff were friendly. The service i got in here was quick. The place was kept clean by staff since the staff made sure that it was kept clean. This place is great place if you want to have a break from shopping when you are in Lancaster for the day. The only difference from this store and the local store that I visit is that they is about 5p - 10p difference. When I visit the staff noticed that I had my own cup so they where happy to give me the 25p discount and they were not fussy like the Coney street store that I visit. If I was ever back in Lancaster again I would visit this store again.

I come in here every day. Have been doing so for the past 3 years.

كالعادة. مقهى امريكي. يقدم قهوته المعروفة. في رأيي الكثير من المقاهي تفوقت على ستاربكس لان خياراتهم تبقى قليلة

Wanted a hot drink before we went to catch train. Drinks themselves were ok but expensive, it was the state of the place that was very poor. Dirty tables and grubby environment. Also went all the way upstaairs to find the other toilet only to find it was out of order......would have been a good idea to put a notice on the door downstairs so people wouldn't need to go all the way up, especially elderly or people with mobility problems!!! Only went in because Nero was full, wont be back in a hurry!

I've been coming into Lancasters Starbucks for years now, I know I'm going into a chain and will get a simple cup of coffee and cream which is what I want. The staff here are the reason I keep coming back, they are friendly, efficient and even when absolutely snowed under will always do their absolute best to keep customers happy.

It ceases to amaze me that this location continues to jump above in so many ways! You might say,

Never been to Starbucks before so my partner decided it would be nice if we went one evening, we order our drinks and they managed to make mine correctly. Were as my partner had asked for hot coffee with cream and toppings, she was presented with a cold coffee! NO cream & NO toppings. The staff said "oh sorry did you want a warm coffee is that alright?" Sorry but if i wanted it t be cold id have bought a Lipton iced tea instead. So we stuck with it and ended up sharing my fudge hot chocolate instead.

Visited for coffee with family. We were in dire need of a drink and I forgot in 2014 I said never again. We sat upstairs and I went to the toilet which was dirty, had a week's worth of dust and dirt. It was disgusting. Our coffees were served in polystyrene cups ?? and for 3 drinks and a very small brownie it was nearly £9. The floor was filthy. The serving area with sugar etc was overflowing with dirty cups. It was full and it was a disgrace. I could not believe they can charge for rubbish. I went downstairs and asked for the manager and returned my drink of which I did not have one sip. The supervisor heard my complaints. She was polite and immediately refunded me for all the bill which I did not request but such was my complete disgrace. I cannot believe how a cafe can charge such prices and invite its customers to sit in such squalor. I suggested the female manager who was visiting later that day gets cleaning. How on earth can management be paid for such rubbish. They should be sacked on the spot as clearly their standards are not up to anything much. I will not visit Starbucks again.

We love our coffee and usually go to cafe Nero but today we though we would try something different, so ended up in Starbucks. Big mistake! I got there and we ordered. I thought would go for a hot chocolate (signature one) small because large is too sickly, the women serving said "would a take out cup be ok because they didn't have any cups???? Or I'll put it In big cup. My husband said yes. So we sat down I looked at the receipt and she had charged me for a large??? But I didn't want a large??? I went back and said you charged me for a large drink and she said the signature Hot chocolate small are kids?? And pulled a small cup out she was lying??? Really annoyed me and wrecked my hot chocolate which I asked for extra hot and it was lukewarm??? Not a touch on cafe neros hot chocolates. Rubbish service... Rubbish staff and Rubbish hot chocolate... Also to mention the place is dirty. Never to return even if you paid me.

كعادة هذا المقهى - القهوة الليذة. واختيارات من السندويشات والكعكر- موقعه جميل في وسط المدسنة ويطل على ساحة المدينة والمتحف

Although it said open at 7:00 am it wasn't, and shelves were still being stacked and deliveries processed for a good while after I arrived.

It's Starbucks so the coffee is as expected and service, although a little slow, was nothing special.

Really dirty, floor inside and outside terrible. Window still not cleaned. Drinks not special. Hardly any cakes to choose from even in the morning. On the good side dogs welcomed.

Came here nearly everyday with my housemates during my exam season, wouldn't have gotten through them if it weren't for regular white choc mochas and mini ham and cheese toasties!!

Only thing that was ok was the coffee itself,was a dirty tatty place,early morning visit,stained torn chairs,tables with sticky rings on them,filthy light fittings,doormat covered in litter,windows in need of a good clean,will not even get into the state of toilets,pull your socks up!

There's nothing wrong with the place, but waiting 10 mins for a Starbucks when there is no queue is just wrong. Waited a Long time, and staff just chatting, didn't care...

typical chain coffee.love a tall skinny latte :D .could be keot ckeaner as gets a bit grubby when busy .

Good staff, well located and great coffees. Among the best choices in town centre for a cup of coffee solo, with family or friends.

Took 10 minutes for the two members of staff to serve us, while chatting to their friends who were also waiting to be served, the place was dirty, toilets disgusting, the staff didn't have a particularly bad attitude, they just didn't seem to care we were there! There were no utensils to stir my drink, I'd rather go to Costa!

Friendly staff, great service and a lot of options of drinks and cakes to chose from! Great menu, good vibes and a lovely place to sit. Loyalty rewards, gift cards and app available.

went to Starbucks today 3.12.16 called in around 4.15pm for a coffee with my daughter

Beside the friendly staff who work there, the coffee was not what I expect like from Starbucks. The location is pretty good, there are plenty of seats

The coffee here was disgusting. Not sure what was going wrong in this place or whether this was a one off but it was enough to make me avoid all Starbucks outlets like the plague.

I was out with friends when we went in starbucks got our coffees tabled downstairs all taken so went upstairs! ! OMG was this a clean relaxing place to have coffee or eat? What a tip filthy tables and floor and chairs shredded to bits my dog has better ! Why are they still there I ask surely they can afford new ones ? Coffee good but as for decor and cleanliness it's costa by far !!

Visited Starbucks in Lancaster today and as usual I'm shocked by the awful condition of the seating and the generally grubby appearance of the place (pictures attached). The staff are always very nice though. Seriously Starbucks, refurbish the place and when chairs get worn out or damaged just throw them away and get new ones or reupholster them..

Friendly, happy staff and quick service. Everything was clean and tidy, although the decor could stand to be updated. Will definitely return.

Came here for a coffee after doing a bit of shopping my coffee was really nice and the staff were friendly.

Best one in Lancashire friendly and welcoming staff always clean best place to sit is in the window and watch people just pass on by brilliant place for a meet as it is located in the centre of town close to all transport links .

No words.. simply perfect place for everyone! That is the reason that people from far away come to have a coffee here :)

Everything I needed to tackle my second wave of Christmas shopping: great coffee boost and granola, served with a smile, toilet (no queue). Altogether a pleasant experience :)

The coffee served here i really tasty and my favorite in Lancaster, the staff were friendly and found time for a quick chat even though they were incredibly busy at the time. Chocolate cake fantastic too! Will be returning

I had to give 5* as the staff were so friendly and gave excellent customer service, the store is in poor condition which is mentioned in other reviews, but fantastic efficient service, every time i visit, friendly chatty staff.

Pretty standard coffee shop, I sat at the window downstairs, and it was only when visiting the toilet on the upper floor (incidentally the disabled one on the lower floor was shut with a sign saying "please use the one upstairs"!) that I discovered it was massive. Nobody in it, but massive. Huge. Very sizeable. Extremely big. One of the largest I've seen.

Ordered the pumpkin spiced latter, no syrup left, had the ask for my change as he"forgot". Will not return

Pretty much every time I go in here the tables are covered in other peoples cups and mess. I have sat upstairs and seen empties etc on lots of tables and had to clear one myself before I could sit at a table. Also food crumbs on floor around the table. Just generally quite a messy place.

I find the staff here really friendly with excellent customer service. Good seating areas, one of my favs to nip for a quick cappuccino!

Tired decor, floor dirty, i would sack the Cleaner if they even have one.Not a clean table in the place, a real dissapointment. The staff need a good kick up the bum, clean the tables, SMILE, it doesn't take much, should be re branded as Dump bucks, a more fitting name.

The staff working at Lancaster Starbucks are all great but I've stopped going there now as the environment is getting dire.

Visited Sunday 9 November off the back of a 2 for 1 voucher.

Staff were friendly and efficient but the upstairs seating area is appalling! Uncleared tables and filthy floors. I've been to many Starbucks outlets and this is the worst one by a country mile.

Come on Starbucks, this is not a good advert for your brand. Coffeee is as expected, but should be 50% cheaper considering if drinking inside. Scruffy, dirty and needs a refurb. Please ask customers to keep their feet off seating and fit another coffee machine to speed up service.

I love Starbucks but this one disappointed me because tables were left with dirty cups and plates and not cleared during the time we spent there. If this review were purely on customer service I would probably give a 4 1/2 because the service was friendly and reasonably quick, but no white sugar on the stand and when I asked a barista if there was any white sugar he said someone must have taken to a table but I heard no more.

I have been to many starbucks whilst working and the Lancaster branch has to be one of the best, you expect good coffee and you will get that here, but in my view the staff are the one highlight of this store. Whilst other places in Lancaster you will get a cheaper coffee, in my experience the other coffee shops lack the friendly personality the Lancaster branch can offer.

I love going to starbucks, the coffee (and the rang) is always lovely served just the way you like it. The food anything from healthy to something a little bit indulgent. The chance to sit and people watch. A place to visit.

A great space to relax or meet a friend. The staff are always friendly too. But of course, it is vastly overpriced!

As a coffee lover, but with a lactose intolerance I find some other coffee shops have changed their soya milk. These haven't changed it at all. I find the staff a very friendly and amazing group of people who are always friendly and polite on every occasion.

Lancaster has an abundance of coffee shops these days, and Starbucks is just one of the many. This one can sometimes be busy but there is more space upstairs. Free wifi, but expensive coffee and food mean that there are a number of coffee shops to out to this one. Not the cleanest shop I have experience.

I go to this starbucks every week, they make a lovely chai latte and there is always a queue compared to the other coffee houses in Lancaster because it is one of the best!

Why can't big coffee chains keep the building clean? It. Is just not on to expect customers to pay top dollar to sit on dirty tables. Not good enough.

One of the most relaxing places to sit in Lancaster City Centre. The staff are lovely! I highly recommend the apple juice to non-coffee-drinkers.