Pizzetta Republic in Lancaster

Ordered food from this takeaway, arrived 3 hours after ordering, an hour and a half later than they said it would arrive, requested a refund/cancel two hours after ordering which they have refused?? Shocking service but happy to take £50 from me and leave 4 people unhappy having to wait that long for cold food.

Our first night in Lancaster for a mini break away to see family. We arrived late so had a couple of drinks and decided on a take away. I wanted pizza so this was the only one around open on a Tuesday night. Sandwiched in between 2 other take aways. Staff were unfriendly and rude. We ordered kebabs, cheesy chips and cheesy garlic pizza. Chips were rock hard and so much salt I could eat them, pizza was like melted cheese on top of a circle of cardboard and the kebab was like warm greasy rubber strips. IN THE BIN. Luckily we were staying round the corner from a little Tesco store so I got in before it closed and bought some sandwiches instead. Save your money, don't bother.

Food was cold and the vegetables on the pizza were stale. Chicken smelt awful and has been thrown away after one bite. Sad as usually a good meal here.

lovely pizza, nice base nom nom

Ordered 8 pieces of chicken along with two large chicken kebabs. Specifically requested to not receive any chicken drumsticks in my order! Out of 8 pieces of chicken, received 5 drumsticks! One chicken kebab contained slightly undercooked chicken. I’ve used this takeaway for several years but have now decided to take my business elsewhere. My last few orders have been disappointing, cold and tasteless pizzas, far too many drumsticks in chicken orders, standard has dropped! Sorry!

Naam bread kebabs with salad and sauce, soft Naam, Flavoursome meat, delivered, my go to kebab shop, excellent chicken and pizza, try and you'll use again.

Had bones or something similar in my mixed kebab and the drinks we payed for didnt come with the order.

Always drop in for a coffee after dog walks. Coffee never disappoints, the team are friendly, the service is quick and it’s a relaxing atmosphere. Love sitting outside with the coffee, it’s never too cold, even in winter.

My food still hasnt arrived? But its saying enjoy your food im confused if its not going to turn up i would like a full refund

I did get my bottle of pop and I what a refund back pls

Quality food, delivered warm as should be, great flavour, will use again.

Great pizza but ordered Coke and received Pepsi. Not the end of the earth 😊

the cheese was in one big chunk and slid off like no tomorrow my 3year can make a better one

All the items we’re missing salad that we had requested

food was disappointing and chips tasted so bad

Dry chicken too much red salt on fries portion sizes abysmal

Really good food, never had a bad order from here, change your pictures to donner kebabs 😂

I have a coffee here every weekend. There is a costa on site too, but the coffee is much better (I think they use union roast), there is a large selection of teas and the service is always quick and friendly. The outside seating area, though cold in winter, is relaxing and a nice place to watch the world go by for 20 minutes.

Excellent takeaway. Best in Lancaster

Ordered chicken got mixture of chicken legs and so called breast pieces plus some scratty wing bits . Chicken was like warm and so greasy , I will not be ordering from them again

I have just been in store to get food before returning home, guys in shop are nice but when a rude unruleing male came Into store started intimidating myself and another female they done nothing, then when another incident occurred we were the ones told to f off by staff as we were walking away with our food not a place to visit unless u want abuse !

Food good, which is the main thing.

Call the restaurant after 90 minutes of placing an order and they say "they're making it now" So what, you forgot about us for 90 minutes? Abysmal. No offer of a refund or anything of the sort, shocking.

Ordered from here most definitely over a hundred times and it's about time I finally left a review. My go to take away. Can't go wrong. The best food, I've always received it despite living in a block of flats. Sometimes they've been a bit late so I call and they are very polite and let me know how long to wait. I've recently had a few issues with them forgetting to include the dip that I order but apart from that they are amazing.

Great kebab on a naan and lovely fried chicken wings too.

absolutely amazing scran. they never fail to amaze me. their flavours always melt right on my tongue. the best food after a night out. always my go to place to get lunch. 10/10. employees need a raise asap

I caught them refrying chicken and positive it was from previous days. They assured me that this how they do it all the time instead of a pressure cooker.The chicken was tough and not nice to eat. Avoid

It has a different range of different types of food to eat

Ordered my food.. waited an hour then they cancelled my order

Omg you want good pizza you want a juicy kebab this is the place .been in lancaster 4 years and still say its the best . Same quality every week wouldn't go anywhere else ,the nan bread definitely the best and definitely not shy on quantity

The man that I called up was so rude, and food arrives 1hour late, it was cold and greasy. Just waste of my money

Amir is the best chef I had really nice burgers thanks man

Been waited over a hour and called in multiple times food still haven't come, also rude attitude for the man that picked up the phon

These do a mixture of the usual, pizzas, kebabs, fried chicken etc. I have to say, they do, by far, the best lamb doner kebabs in the area. Have a large one on a naan bread. The bread is so soft, the salad is fresh and the meat is spot on. It never has that "old" smell or taste that a lot of doner meat has, it tastes really fresh; the chili sauce is hot. Makes this a really clean, dirty doner!! Absolutely delicious

Absolutely disgusting had to have kebab replaced as not cooked for second one to be exactly the same would not recommend this is twice now nearly £30 in the bin food standards want contacting

Accept order then don’t answer phone for two hours hahaha absolutely terrible service… avoid!

Ordered online, 30 minutes late, wrong items delivered, called, staff very surly don't use them, extremely poor service from a very poor outlet. They are the worst......

Was very impressed, and it's the best kebab I have had from Lancaster 👍

14" of cold burnt pizza NOT ACE

Just went in an hour ago I said a double cheese burger and the 10 onion wings NOT CHICKEN WINGS!! Not drunk it was 9.30pm if you can't get that right you should work for the Tories you'd fit right in!

We have been loyal to pizza republic for a while now but after receiving our food an hour and a half later we aren’t ordering again. They don’t even have the decency to answer the phone. However the delivery man was polite and apologetic about the staff at pizza republic.

Take way too long with delivery and they keep changing the chicken in the wraps without informing first. Should really put on the menu it could be either normal or southern fried chicken.

Got a delivery, on a Friday night in under an hour. A reliable place for good food

After a 2.5hr wait and a load of excuses the food was cold and the orders were wrong, shall not be using them again.

was a student at lancaster for 3 years and in that time I visited Pizzetta hundreds of times with friends, alone and with family. this is hands down one of the best places to eat in all of lancaster - the food is fresh and well-priced, the coffee is incredible, and the staff are very friendly and sociable. 5/5, would definitely recommend for any students starting at lancaster in 2021!

Always great service great food

Placed an order tonight on justeat said it would be about an hour for delivery, ordered from here before and always came early, not this time...... rang them after after the deadline had come to be told it had been delivered but it hadn’t and got called a lower from the guy on the phone. Won’t be ordering again at all!!

AVOID!! Pizza Republic Lancaster is an absolute joke just like the so called manager they missed my son's burger out of the order so I ring up about it only for them to basically call me a lier and say I have received it because they made it 😠 2 phone calls with an arsey excuse of a manager arguing with me saying I've received it they will not make and send another. so angry right will never order from there again !!!

Food is below average and bare minimum, would be out of business if it were not for the convenience factor of being on campus.

It's been 1 hour and 15 minutes since I ordered, still waiting. When I phoned to ask where it was they weren't apologetic and said "it's still here and I've no idea how long it will be"

Cannot go around with these guys! Spot on all the time! Keep it up!

Came here and got a 8 piece wings meal customer service was very good, also decided to get a Ben and Jerry’s, wasn’t to hard was too soft wooden spoon did bits for me, no snappage involved. All round good experience

Great food! Chicken kebabs are especially nice. Friendly helpful staff too.

Good pizza from local business always deliver on time

Tried it once, won’t go back in a hurry. Dominoes > Pizzetta

I placed an order food come relatively quick although the margarita pizza looked like it had been crash tested not enough dough in the 14" base you'd of been lucky to get a 9" out of it and the taste was foul probably last job of night thrown together save your money regards

Ordered on a few occasions they cancelled an order and said 7-10 workings days for refund this did happen cancelled a second order for 38.15 15 days later still no refund still waiting for contact from restaurant manager first member of staff was quite rude abrupt I sincerely hope it isn’t a deliberate scam. Edit Refund finally received with apology still left highly dissatisfied and have never been back since

I’m a regular customer at pizza republic Lancaster always order my favourites chicken double fillet burger fantastically super testy & amazing highly recommended !!!!

Ordered nearly £30 of pizzas and fries for delivery. Food arrived cold/lukewarm at best. Had to be heated in my own oven before it was edible. Phoned the takeaway, not once did the man I spoke to apologise, just kept saying he couldn’t understand it. Asked me what I wanted him to do about it with the very clear insinuation that he wasn’t interested in doing anything at all about it. Food only just average when it was heated. We shall not be ordering again!

Decent quality pizza and friendly staff

Average food and chips seem to have a weird taste to them, I think it's the oil used to cook them in. Delivery can take a fair amount of time to arrive (sometimes) I waited 1 hour and half for mine to come tonight and was kinda still warm tbh but still as a quick something to eat and cheap you can't go wrong but there is better take aways tbh

Pizzetta Republic Lancaster Stay away!! Appalling, unacceptable, rude customer service! Even had a hair pulled out of my head!!! 673529991 I am disgusted, appalled and shocked with the way I was treated by Pizzetta Republic!!! I open my pizza and there is a very long hair across the pizza, of course I took the pizza back. Instead of them apologising and insisting on replacing my pizza, all of the employees and manager accused me that it was my hair, it was not, it was too long to be mine and I literally just opened the box and there it was. They continued to laugh at me, ridicule me and gang up on me insisting it was mine, with the staff and manager repeatedly and aggressively saying it was absolutely certainly 100% my hair and the manager said he would only make me a new pizza if I admitted it was mine. One of the employees even went to great lengths to rip out one of my hairs to try and prove it was mine!!! They even resulted in swearing at me! Regardless of who's the hair was, I am astounded at the way I was treated. It appears this is not a one off, many reviews appear to say how rude the staff are, with them putting down the phone on you, shouting at you, accusing you of lying and abdicating any responsibility. Just absolute despicable and totally unacceptable, unprofessional behaviour! Please I advise you at all costs to stay away!!! Whilst you may be treated well if things go well, if anything goes wrong be prepared to take full responsibility for it and be treated absolutely appallingly with total disrespect. They should not be allowed to get away with treating its customers like this!!!

I am disgusted, appalled and shocked with the way I was treated by Pizzetta Republic!!! I open my pizza and there is a very long hair across the pizza, of course I took the pizza back. Instead of them apologising and insisting on replacing my pizza, all of the employees and manager accused me that it was my hair, it was not, it was too long to be mine and I literally just opened the box and there it was. They continued to laugh at me, ridicule me and gang up on me insisting it was mine, with the staff and manager repeatedly and aggressively saying it was absolutely certainly 100% my hair and the manager said he would only make me a new pizza if I admitted it was mine. One of the employees even went to great lengths to rip out one of my hairs to try and prove it was mine!!! They even resulted in swearing at me! Regardless of who's the hair was, I am astounded at the way I was treated. It appears this is not a one off, many reviews appear to say how rude the staff are, with them putting down the phone on you, shouting at you, accusing you of lying and abdicating any responsibility. Just absolute despicable and totally unacceptable, unprofessional behaviour! To add, reviews particularly on just eat seem suspect to say the least, with so so so many reviews from the same people, with many appearing the day after, no comment just 5 star after 5 star. Maybe this is them trying to mask the fact that they really are a 2 star restaurant, due to countless complaints about its disgusting customer service, but take from that what you will. Please I advise you at all costs to stay away!!! Whilst you may be treated well if things go well, if anything goes wrong be prepared to take full responsibility for it and be treated absolutely appallingly with total disrespect. They should not be allowed to get away with treating its customers like this!!!

I have rated this company 1 star,as i ordered a pizza from here for first time last night was very helpful on the phone to take my order,i was told it would arrive within 30-45 minutes,it finnaly arrived 1 hour 25 minutes later was cold when i phoned the company i was spoken to very arrogantly and had phone put down on me ,i dont usally reveiw but wanted people/customers to know not to waste there money ordering from here ,would never order from here again and advise you to stay clear,,, Thanks sam

Food arrived cold. I rang to complain, man I spoke to was ridiculously rude, made me wait while he had a massive conversation about it with his colleagues, like I was lying. Culminated in him telling me to eff off at the end of the conversation. Don't waste your time and money buying from here.

Awesome chicken kebabs, the best in Lancaster!

I like the spicy pizzas. Find the chicken burger meal deals really good....great value. Fast service.

Fantastic food , delivery driver an absolute ignorant get,, no manners threw food at me ,n didn't appreciate change

Ordered a szechuan pizza and as i dont like spring onions i write no spring onions due to allergy as i thought they wouldnt ignore that, pizza arrived covered and i mean covered in spring onions, after picking all the onions off i was ready to eat so i pulled off a slice... and all the toppings fell to the centre, after every slice all the toppings fell off so i might aswell have ordered a loaf of bread. Remaining optimistic although still hungry i was prepared to eat the side onion rings with cheese, i opened the box and there was a 1 piece concoction of cheese and onion rings stuck together, after looking at what looked like an onion ring candle i had lost my appetite so just threw it all away, if ordering here i recommend a margarita pizza cause its probably the only decent thing ive had from this place, wont be ordering from here again:)

Yummy fresh pizza made while you wait.

Favourite take away in Lancaster the food is always excellent

Good place to go after night out .plenty of choice

very fast delivery and great food

Very poor service. Came late, food was cold!!

Chips taste strange, maybe to do with oil they cooked in..burgers are nice little dry not as tender and juicy as I like

I have to give 1 star because you cannot even get your phone number right on Google !!! For the last few days my phone is ringing off the hook with people wanting pizza until 2 am !! Fix this now please. Haven't you noticed no one calling in orders ???

I feel bad for the Campus restaurant/coffee shop. A majority of reviews clearly pointing to the same named takeaway in the city center. especially when the address for this restaurant is incorrect and labeled as the one in North Road. You are reviewing here for the pizza/coffee shop on Lancaster University Campus, Bailrigg LA1 4YG NOT the substandard drop in takeaway that does (kebabs, chicken,cans of tango and delivery) on North road also on Just eat. Trip advisor needs to fix this and remove the conflicting reviews, there are many of them.

Very rude staff, no free garlic bread as advertised, phone put down when you ring to complain, and the food is not something I would order again

Kebab meat was bone dry! Pitta bread was burnt, ordered a Fanta - got a tango! Very poor quality!.

Right... I know it's late and I know we are all tired but there comes a point when they take an order and do NOT COMPLY with what the customer has requested... Just arrived home after a short cab ride to find after opening the said order to discover the order incomplete. Called the takeaway to be greeted with incompetence and neglect. YOU shall be stowed in my back pocket under "won't be going there again..."

Absolutely disgusting customer service! Wrong food delivered and it was cold! Will never be using these again!!!

Food turned up wrong. When we called to complain we were promised replacements, then someone called back and called us liars. We took the food back ourselves. Disgusting customer service, we won't use again.

Absolutely disgusting! Cheesy chips smothered in tons of mayonnaise, that much could barely see the chips aswell as them been stone cold and soggy. After we even explained what we wanted on the phone. Won't be ordering again!

Very rude staff. 2 hours delivery and put phone down on you. Never again .

Did not deliver Dr pepper that we ordered, Order 2 peices of chicken and got 4 small wings, The kebab was cold, We asked for salad on burger and got just a small amount of lettuce, Delivery time took over 1 hour, Do not order!!!!

The pizza(s) here are really good, they even have a chinese-inspired pizza (sichuan style) and greek style pizza which everyone should try. The managers are really friendly and service-minded persons. They like to talk and discuss with students on the campus. This place also provide all you can eat pizza buffet every saturday on campus branch for just around £6.49 per person and they will provide plenty of pizzas for us. Also, there are some offer and deal for student party to use their restaurant as a place or organizing event there.

Nice food shame about delivery service. Hour and a half for food not good

Absolutely amazing take away!!!!!! The staff go above and beyond to cater for your needs when wanting unusual orders. They are also super friendly too. Definately my go to takeaway every night out, even nights in!!! Great food too XD

Long standing pizza outlet pizza slices now discontinued are sadly missed the current menu now expanded caters for other tastes the range of pizza choice is wide the value is evident in the prices give the republic your vote!

I visited to purchase a pizza but I am unable to have cheese. So when I ordered the lady serving me was very hostile and rude towards me, frowning and turning her nose up as I ordered. Good food, but totally unacceptable service with very bad customer service.

One of the higher quality takeaways on campus and definitely beats one of the takeaways from town. They're open super late so don't forget to pop in after a late night out! But be warned they don't have a card machine! So don't be caught out by having to walk all the way there and then out to find a cashpoint!

Nice pizza, really nice food, but not exceptional. Friendly staff and the worlds best coffee. Great to study, chill with friends or family.

Ordered a Hawaiian pizza from here which was delicious. I think they really know how to cook a pizza here and would definately order from here again.

We went to this Place's branch in Lancaster Uni. We found the portion sizes excellent and plenty of cheese on our (14' and 12') margheritta pizzas with topppings - we also had curly fries as a dinner. It isn't gourmet or anything but with drinks for 5 of us we paid £27 which was well worth it. They also do 9' pizza plus chips and drink for £6.50 - 3 of these deals next time will be enough for us for future so think we'll be going again soon.

Love this place is amazing always had great service the garlic bread with cheese is to die for I travel the country spending slot time on the road and this place is always my go to place love it 10* every time

A great place to get your late night snack after a night out. Good portions and the food is freshly prepared.

Said would be delivered in 40mins. Took 90mins, arrived cold and chewy! Totally inedible, looked and tasted like it had been reheated

Great spot for cheap pizza and decent meal deals. If you're on campus try the all you can eat option, really good food and nice atmosphere.

Dos mujeres fueron brutalmente golpeados dentro de esta comida para llevar por un hombre! Las mujeres no comenzar esto, el hombre estaba borracho con alcohol y comenzó a abusar estas mujeres, mientras que esto sucedía las mujeres gritando para ayudar y el personal quedó allí, vimos y nos reímos. Esto es una vergüenza.

I have tried twice to order food from this place, they say delivery available but have refused twice to deliver to Morecambe, I won't bother trying again and would advise other Morecambe residents to not even bother trying either !