Starbucks Coffee Drive Thru Edge Lane in Liverpool

Staff were so miserable and rude. They got my order wrong and when I pointed it out, it seemed a huge inconvenience to rectify it. They all seemed more interested in having conversations between themselves over the headsets.

Visited here today its the best coffee in town, Rachel the Manager works extremely hard ensuring the highest standards are kept. The place is spotlessly clean as are the toilets and the food is very well presented, one of the best Starbucks we have visited and will certainly return.

Went drive thru as costa was closed having refurbishment done. Guy on speaker looked as tho he couldn't care about being polite. Tried to make conversation & he said nothing. Not even bye or a smile & a small flat white & cheese toastie wasn't worh a tenner!

I visited starbucks just a few days ago to complete some work the lovely blonde girl who served me was very polite and the ginger girl who made my drink had a smile on her face and offered me to try a blonde coffee (sorry didn’t catch their names ) however I will definitely be having this from now on and will attend the shop again great place lovely staff

Awful toilet where filthy when walking in to the coffee shop my feet where sticking to the floor from spillages that had not been cleaned up staff outrage’s rude and got out drinks incorrect I was on a business meeting and the staff “kids” where playing tag behind the counter I won’t be returning to this shop again one final thing to mention is there was also out of date for in the fridges

Absolutely terrible customer service, took 3 attempts to get the correct order. Even then, the order was cold, I was served by an employee named molly, who was rude and dismissive, emphasising that I said the incorrect order when I went through drive. Honestly would rather have had a sachet from Aldi. AVOD this place

Staff never get orders right and have a terrible attitude if they get an order wrong they never say thy are sorry will never use this shop again.

Not much going on here. Soulless and functional. All staff walking around with headsets and chatting to goodness knows who as there were hardly any customers in. Each other I suspect. Girl serving me didn’t look my in the eyes. When I was waiting for my cappuccino I dared ask her if I could have a real cup rather than takeaway. She rolled her eyes and emptied it into a cup. She then served another customer before completing my order. What’s happening here?

Manger bossed other workers around not teaching them as they seemed new! She was on phone when taking my order… got the order wrong. Asked for a iced Carmel macchiato with extra Carmel got an iced latte refused to make it again 😞

I went here a couple of weeks ago and picked up quite a bit of stuff including coffee bags and a sandwich etc. I waited in a queue for 15 minutes and when I eventually reached the till went to hand over my money only to be told they only accept cards. Totally embarrassed I dropped my shopping and walked out as I don't usually leave the house with my phone or card when just popping out for 5 minutes.

I visited yesterday evening with my young daughter for her birthday all staff were so friendly as always! They made her day with all of the staff saying happy birthday to her and writing a birthday message on her cup ☺️

Asked for a cream based frappe with whipped cream on top, got a coffee based frappe and no caramel on top of the whipped cream. Absolutely love starbucks but not this place.

Served by the lovely blonde girl Aimee/Amy? Such good customer service and attitude and clearly a credit to the store reading the other reviews too. Drinks both right and lovely too. Only visiting Liverpool so wish my store 100+ miles away was the same! :)

Visited today. Ordered drinks.Names taken. No milk given for tea had to ask the surly young blonde lady for same . Wrong coffee received.Taken back and it was just handed to right customer.Had to intervene as sip already taken out of it ! At no point did I hear any names being called. We noticed a few people going back and a co worker telling staff to communicate. Mix ups led to a big queue. Staff training needed here as well as tips on basic hygiene

came to this starbucks as my daughter is uni up in liverpool and i was picking her up to bring her home for christmas, i must say the lady who served us Aimee i think her name was, she was an absolute pleasure so friendly and down to earth, credit to the company! she made my experience feel so at home, than any other starbucks i have visited before! lovely girl and i will 1000% be back again soon!! and i hope Aimee has a lovely first christmas off in a long time!! thanks again!

Called in for a quick drink and a cake. It’s so handy, hard to pass. The BOSS had a cappuccino, I had a toffee nut latte and an almond croissant. The drinks were good, the croissant was delish. Service was quick and friendly. Fab.

Took our daughter for a coffee and a cake after picking her up from the station. Tried the pumpkin cake, wasn’t sure if I would like it but it was delish. We also had biscuits and a caramel cake, also delicious. See photos for our coffees and cakes. Service was quick and friendly. Really like this place, good seating, good drinks and food.

Went to the drive thru tonight and the staff we’re lovely. The man who served me was so polite and friendly and it makes a change from all the miserable, rude staff I’ve seen at lots of other Starbucks

Called in for a coffee and a cake. We both had a cappuccino each and shared the cake, it was a fruit flapjack. Very nice, tasty, coffee spot on. Service, smiley, friendly , helpful and quick.

We are frequently shopping on Edge Lane so this coffee shop has become a ‘go to’. Plenty of car parking, nice place with comfy seating, good service friendly and quick. We just had a cappuccino each, delish, like the big mugs they use.

The traffic on Edge Lane wasn’t moving so we called in for a coffee to wait while the traffic eased. We just had a cappuccino each, delish, relaxed then made our way as the had cleared.

It’s only about 5 minutes drive from our house so very handy and difficult to pass without calling in. We both had a cappuccino each plus a cake, see photos for our choices. Service quick and friendly, seating very comfy.

Como la mayoría de los que manejan a través de Starbucks, este está cometiendo demasiados errores con los pedidos de bebidas. El café está demasiado caliente como para que lo tome de inmediato, por lo que normalmente comienzo a beber cuando voy al trabajo, sin embargo, es posible que tenga que empezar a quemarme la lengua y probarla de inmediato para asegurarme de recibir lo que pedí. Al menos el 25% del tiempo obtengo leche entera en lugar de leche de almendras, y tengo que tirarla al trabajo. También hubo un período de poco más de 2 semanas en el que no tenían jarabe de avellana. . . . . . Usted pensaría que la primera instancia del gerente sabiendo que están fuera de un producto es que pedirían un poco más de existencias, pero no esta unidad a través.Lo único bueno es que es un nuevo Starbucks y se ve limpio si te sientas en el interior, lo cual no me parece tan inútil de todos modos.

I love this Starbucks. Great layout and location with plenty of parking. The staff are really friendly and well trained. I come here 3 times a week to work out of the office.

It’s so handy, we often drive up Edge Lane so it is so easy to call in. The staff are friendly and helpful. Getting used to their cappuccino and liking it more and more. On this visit we both had a cappuccino each, fab.

This is a new drive thru just opened on Edge Lane, it is really handy for us as we live nearby. Our first visit but won’t be the last. We had coffee and shared a cake. Very nice.