Starbucks Coffee in Hart

Just visited the drive thru here and was very disappointed. I ordered one drink and when it came to paying i had paid £16 for the person behinds order instead of mine which was £5. This is very inefficient of the staff considering there were only 2 people including us in the drive thru so how they got the orders mixed up i’m not sure. I had the money refunded however there was not a single sorry in any of her sentences and she was as miserable as ever.

As most services Over priced. Staff don't care.

Anju and Prema was exceptional serving me. They were both very friendly and pleasure to have been served by them. Thank you ☺️

Big shout out to jasmine who was very sympathetic and cheery. We had broken down and waiting for recovery. A asset to your company.

The most unhelpful staff ever!! Slow so slow!! 7 staff one serving one making coffee the rest standing around. 😡

This was horrible the service was disgusting so rude and arrogant didn’t give us our food after we paid and then lied about it

If you're looking for the dirtiest toilet around - definitely take a look here. By the way, the dining room doesn't necessarily look exemplary, at least not in the way I would imagine given the Starbucks prices. Maybe things are different in the main building across the street, which absurdly houses another Starbucks. But maybe not.

Got a drive through for my journey, and it was possibly the worst drink I've ever drunk. In fact, it was so bad that I couldn't drink it. What a waste of time and money.

The worst coffee I've ever tasted. I couldn't drink it.

Great food & drink choices but all the tables were dirty & needed a wipe & the floor was fill of crumbs too. Why don’t the staff clean the tables & chairs ?? ?

Two boys at the till, had no idea what they were doing, not welcoming, didn’t know how to make the coffee got the order wrong and spilled/overfilled the drinks, please don’t leave them at the till until they are properly trained what a waste of money

Typical Starbucks over-priced luke warm coffee via a self serve machine, £3.25 for med paper cup. My wife had a much better cup of hot coffee from 'Good Breakfast' next door for £2.69!

Just had the worst service provided by Jammie. Very bad customer service, poor organisation and rude. The rest of the staff ok.

Overall great experience and very kind staff, thank you!

Lovely outlet good coffee ☕️ Good parking 1 toilet 🚽

Good efficient service. Slightly disappointed this time as there was no hot chocolate drink available

What dirty counters, and screens! Rubbish everywhere on the floor. Unbelievably, they had run out of TEA!? Now I remeber why I always go to Costa. (only avoided one star, because my bacon roll was nice!!)

Can someone tell the staff here that they have to keep milk in the fridge, not out all day where it is warm and then makes undrinkable tea.

Really long waiting and when we ordered caramel frappucino there was no caramel at all and we asked for decaf but they gave us caffeine and it was not iced at all!!!

The toilet was absolutely disgusting and the entire shop was filthy, crumbs all over the counters and floors, the toilet was covered in used toilet roll. Considering we are in the middle of a pandemic and the cleaning standards are supposed to be higher I was not impressed with the cleaniness at all. This is with four members of staff stood around serving 2 customers, Even before covid I would have said the standard was dismal.

Spent £10 on 2 frappuccinos and cant drink them in the car when driving .horrible straws that didn't last even 5 min !

Every now and again, perhaps once a year, I have a Starbucks coffee. Then afterwards I think...oh yeah, that's why I don't go there. Went yesterday and had a large vanilla latte to break up holiday travel. It was possibly the worst cafe latte I've ever had. It literally tasted like a vending machine coffee from the 1980's. Powdery taste, like a spoonful of Nescafe in hot milk, with poor quality syrup...nothing like the Monin syrup you get in Costa. Top end price too.... £4.25. I think I've learnt my lesson this time, and will stick to the little independent coffee shops where possible, or Costa / Cafe Nero if using a chain.

Apart from giving me the wrong coffee, it was good

Good coffee lounge. Free reading and good coffee. Able to stretch legs here and good parking. Electric charging points nearby including ELC speed charge.

Much wanted break on a busy work day - "Hot Chocolate"

Service is good through the drive through but every time when you are waiting I am not sure how the staff work there the stench that rises from the drive through area would make anyones stomach turn over! Something needs to be done!

Usual good standard of service and goods

Excellent service! And going the extra miles! 🤗🤗

5p cup charge added to bill without any explanation. When challenged I was pointed to a poster positioned away from the pricing (why not put it next to the pricing, or on the same board??!!). When I asked for my money back the till drawer was opened and I was offered cash, I queried it as it was belief that there was a legal requirement to return the money the same way it was tecieved. All in all the customer service was blib and at times rude and the experience was disappointing I rarely use Starbucks owing to the fact the coffee isn't made by a barista and is of poor quality. Certainly not been able to come away feeling positive at the one time I have been in the past 4-5 years.

Quieter than the main services.

Super good staff and service clean and tidy

Overrated and over priced. Nice but not worth the money.

Clean and lots of tables. Great service😊

Only one toilet. Quality of products were good.

Non tax paying company so I always buy at the Harry ramsdam instead.

Starbucks is a hit or miss of a company. Sometimes their coffee is good sometimes it's not. What I can say is this specific Starbucks was great! Great staff, clean building and the very merry Christmas wrap was good.

The staff did not heat my food up properly.

Unfortunately served by an English girl who couldn’t understand my Hampshire accent ! Got order wrong had to reimburse me , with NO apology just a miserable looking face why do they work in Starbucks ??? She should be grateful she doesn’t work in a busy store like above bar Southampton she wouldn’t be able to handle it !

I was at this Starbucks about 20 mins ago to try the new drive thru first of all the drive thru was not open. Then was about To order my cookies and cream frappuccino but did not have it and the staff weren’t particularly polite about this then I asked for a toasted marshmallow frappuccino and they Didn’t have that either and it is on the new Christmas menu and advertised everywhere so if it is on your Christmas menu I would kind of expect you to have it Also the cookies and cream frappuccino is one of the most popular so you should surely stock up so you have enough them my friends ordered it took about 20 minutes As they had like two people making coffee so I afterwards went to KFC to get a drink and basically the drinks were ready in about two seconds

burnt coffee. slow service

Guaranteed good service wherever you go.

Wonderful place and friendly people

Tea was good but the place was grubby, the toilet flush handle was broken and the floor needed a good clean. Wouldn't go there again

It's okay. But poor value, due to its location I suppose.

Always drive through here, they always get the coffee order spot on

No different from any other in the chain.

Like a Starbucks, staff can generally be a bit nonchalant though but not all.

It was truly busy, one toilet was a bit of a problem. Friendly personel.

I was here at about midnight so it was very quiet. The service was good though

Nice food (carrot cake.... Hummmm....), but toilets were very dirty !

I hate coffee, but one star because I feel generous today.

Disgusting coffee undrinkable ,cakes where good .

Can an espresso be served like that by the biggest coffe company in the world?

Was a lazy warm summers afternoon. Had a tasty coffee frapuchino whilst watching the world go past.

Fast way to get a coffee on the morning commute. Staff are friendly and efficient. Food is good but expensive (Like all coffee shops) Starbucks coffee is just not as good as Costa in my opinion that's why I only give a four star.

Not my cup of tea their coffee. Milky and not very tasty.

Leckerer Kaffee,aber sie verwenden Unmengen von Plastik

Quick and fast coffee very good

Always visit this place once a week

Dreckig, teuer, Kaffee schmeckt nicht

Standard Starbucks nothing special, fairly good coffee

Best staff named Bosco....good customer service....

Vlotte bediening en een ruime keuze aan snacks.

Coffee great can't say same for food!

Excellent visit, although it was early in the day - not sure how it would be in rush hour

Every time wether it’s drive thru or sit in , Really slow, Get orders wrong , cold coffee. Not the best

Great to have a drive through Starbucks - and this place has a loo too, so you don’t have to bother with going into the big service station, way more convenient and much quicker. We used the drive through and it was very efficient and no problems with the order. Would go again to save the hassle of having to visit the service station!

First time stopped at newly refurbished Fleet services. Vast improvement and as usual everything you expect from a Starbuck's

Nice to have a drive through coffee shop and one you can stop at. It is a regular stop for me.

Very poor service. My boyfriend has asked for extra sugar syrup they did not put extra sugar in it they just told him to put sugar. Also they put completely different name on the cups so we weren’t sure if that was our order or not. It seemed like they were just rushing to get through all the clients and did not make an effort Disappointed!!!!

Good for breakfast and free Wi-Fi

It's a coffee shop. Nice coffee. Tasty snacks.

This has to be one if not the most expensive places for coffee and sundries, 1.70 for a small water, and £3+ for a small cappuccino! Add the fact that the staff were RUDE if not impolite just added to a boring visit! Will NOT visit again. Arrrgghh!!

Nice place for a quick coffee and a natter. Or a mini break

Would never go here as they dont support our troops

Nice coffee and cake.... jus cool.

It's a service station Starbucks, drive through available and expect a long wait inside.

5p extra if you want your coffee in a cup ?!?! How else are you meant to drink it? Surely the price of a coffee includes something to drink it out of..... speechless. Will NEVER use this overpriced rip off place again

Great coffee in a clean & comfortable environment

I ordered two coffees and now I have no money left. The coffee was okay.

Love the taste of the Starbucks espresso!

Would highly recommend the pumpkin latte during Halloween, caramel latte could do with a little more syrup.

Companies like this that don't pay their fair share in taxes and don't pay a decent living wage are sending this country to the dogs.

This is a review for starbucks drive thru. I ordered a medium cappuccino with 3 brown sugars, which costs £3.45. The coffee was cold and not stirred. By the time I tried the coffee I was already on the M3 so I couldn't really turn back. Never going back there again.

It's a Starbucks and sells coffee

Good service and served quickly and efficiently and

Good location, great services. Unfortunately the toilet lock is broken. Embarrassing time for many

Dont use the Drive thru. The staff cant hear you properly at the audio box and give you something completely different to what you ask for.

Very good, clean and accessible

I love standing in the unbearable heat, waiting ages and ages for a coffee: if you enjoy standing around with lots of people, all anxiously waiting for a coffee, whilst entire years of your life slip by, then go to this Starbucks. You might get a coffee, or die of heatstroke or old age. Enjoy peeps.

Disorganised queuing and slow service, also even more overpriced than their already expensive high street breaches

Went through the drive through and what a nightmare. Safer parking up and going in.

Very busy in the rush hours as it is on one of the main routes out of London. Staff are average with service efficiency and the wait for the drinks can be long. Only one toilet, which is not enough for such location. Having said that the coffee is good!

Nothing to stir drinks. Had to ask for spoon. . messy tables . weak English tea. Overpriced.

I ordered a panini with chicken & pesto, it was dry and not properly cooked, in a prepacked cellophane wrapper. Worse panini I have ever tasted and a complete rip off at the price charged

Има само една обща тоалетна, която е много мръсна и много се чака!

Although rather small, it was very busy and the staff coped well with flow of customers. Good coffee.

Had a reusable Cup waiting for coffee to find out they've given Mike up to somebody else

Afwul service, 20 mins wait for food. Ran out of breakfast pancakes at 9am. Coffee at its worst.

Coffee at Starbucks. Bring your piggy bank.