Starbucks Coffee in Newcastle-under-Lyme

It was great, as it usually is!! Didn't eat. ( not peckish at the time)

Only one member of staff on drive thru, waited 5 mins for drinks and cold food after having to repeat full order twice

Service was really slow and out of order for a simple drink.

Tall blonde hair girl on till such a bad attitude brown haired girl making coffee really nice come SB sort your staff out

Good coffee and service. The place was clean and I was served quickly and in a friendly way. There is even free used cofeee for your garden. :)

Poor service and coffee today at Keele services. £3.50 for a tall americano that tasted like dish water. The girl who served me was talking to her friend in her mobile as she served me. You need to do better.

Customer service shocking. Also do not accept cash.

Moody staff, not busy and every was a mess, flat white was bitter and milk well over temperature, will never return

I had a vegan "Beyond Meat" breakfast roll, which is pattie with cheese on a breast roll. It tasted lovely, just a bit chewie, maybe not in its first flush of youth! Service was fast, efficient and friendly. Usual surroundings and atmosphere your works expect from Starbucks, which I like.

Service was amongst the most friendly and personable I have received ever, in any place, well done and thank you. It does not cost anything to smile and be nice, but it definitely is worth a lot especially to people travelling and/or working passing by.

Ordered an Oat Cappuccino at the Drive Thru. No froth whatsoever, way too hot and no chocolate.

Why do these places make black coffee so hot that you can't drink it for 5 minutes after sitting down. As coffee experts they should know that boiling water kills the taste of the beans.

Coffee is always tops for me. Staff could have been a lit more friendly. Okay, but could have been better. Cheese and marmite excellent.

Lovely friendly and efficient staff

We ordered 4 sandwiches and 4 drinks however it took 4 attempts to get one of the drinks right and I could have done without the attitude of the staff. first they didn’t make the drink at all! then they denied it was made milk not oat milk . No brown sugar syrup or espresso Second attempt had no brown sugar syrup in it Third attempt was correct but handed over with way too much negative attitude !

Super friendly service, quick and easy! There is a store, a drive through and the plaza sells Starbucks as well. Variety of sandwiches and snacks for the tired travelers. They have an outdoor seating and it is great in warm weather. Easy access from M6! Highly recommend to recharge while on the road!

Aircon to high. Silly descriptions of products. Extensive.

Omg here hot chocolate is to die for Staff are helpful and friendly

Helen was so lovely and friendly- just what we wanted to perk up our long journey!!

Quite possibly the creamiest caramel latte we’ve had from a Starbucks

Good stop for a quick coffee. Good as usual.

Great service Southbound inside the main shop.

A comfortable place to rest after driving for hours. I'm from London to Manchester (13092023). I'm a coffee lover, so it's very suitable for those looking for a relaxing and enjoyable experience to stop by here.

Usual Starbucks amazing coffee and lovely staff, welcome break after such a long drive, highly recommended.

Quite busy but the ladies managed to serve all their customers. Thank you for your hard work!😘

I had a large latte extra shot and it wasn't very nice today. It tasted very bitter.

the 'Manager' Mat was incompetent and really rude.

Typical Starbucks, hot tasteless and expensive.

Great atmosphere and tasty drinks

Just had a chia tea latte it was clearly made with burning hot water and no milk it was discussing. Who ever made this drink clearly needs re trained. Im a regular here but will definitely think twice about ordering again. You'd expect a half descent drink for the price that was payed. :/ Delivery driver is first class shame about the drinks

It was not too busy. The business is in the motorway services. The staff were well organised and there was still a bit of a wait for coffee.

Horrible service, absolute trash! Looked forward to getting a cinnamon swirl and look at the picture.. LOOK! It was hard and crumbled apart, stale disgusting thing. Honestly, wish I could have driven back to ask why they had given me something that had been sitting there for days. Will never go to any Starbucks again.

Stick to the coffee, the tea is hideous Person serving didn’t let it brew and put the milk in straightaway

Clean and well presented little Starbucks on the M6. Decent size carpark easy access.

Got my frappe was fast enjoyable , I was served by a girl called ellie was early in the morning had a smile and greeted with respect especially for a hot Sunday morning

Starbucks at Keele service on M6 is a delightful coffee shop with ample space for customers. Whether you prefer a cozy indoor atmosphere or the fresh air of outdoor seating, this Starbucks provides both options. It's a haven for coffee enthusiasts seeking a relaxing and enjoyable experience.

So under staffed at times the drive through is closed. When it is open often one person working so big wait. Often little food available in drive through as well. Shame used to be great to pop in.

The man at the counter rudely said they could not make iced drinks when it was clearly the case where he just couldn’t be bothered to make an iced latte he then left the sting on the counter and quietly said here you go not telling us wether it was our drink of not it there was such a thing as zero stars I would definitely use it ☹️☹️☹️☹️☹️

It was very busy so understandably had to wait but the drinks were nice and staff were pleasant

Service stop from Blackburn to London Journey. Spent 45mins there, as expected prices are dear.

Terrible slow and staff don’t care. Avoid

Theybdidnt have what they advertised!

I go here everyday. Lovely staff

Great quick service with all the range of coffees.

Worse Starbucks I’ve ever had, coffee tasted watered down. Pain au chocolat was cold and tasted stale. The girl who served us was okay, seemed uninterested. The woman with her was stood on her phone.

Shocking. Tried to order a mocha, baristas attitude wasn't exactly great and not convinced she could make a mocha, given that she gave it to me and none of it was mixed, and when tasting it, it was incredibly bitter and disgusting. Only upside was a nice tuna panini, which she wasn't happy about making either

Standard Starbucks with a decent amount of seats (unlike some branches at motorway services).

I had a latte in a service station and the service was quick.

Quick Service and the usual Starbucks quality

One of the best places to sit and relax having coffee ☕️

Just what we needed after a long drive. Nice place.

Excellent service, usual std food but good.

Always good to visit here nice relaxing after a busy day or to start a busy day

Eugenio is brilliant, Top Man. He knows how to deal with people.

Exit left and final visit. They changed their oatmilk brand, the taste of oat is absent! I notice several litres of reduced price ordinary milk at the side of the till. What is it for? If they are using it for customers, will they reduce the price of the drink they sell to them? I am seriously reluctant to be paying high prices for substandard hot drinks. It will be quite sometime before I consider this Starbucks again. I did bring the coffee taste to the attention of the barista, who said that they had changed their oatmilk brand. Starbucks has no announcement advising customers of that change. I was quite used to the taste of the normal brand, whatever it was? Update: Pret has taken your place as the main provider of my hot drinks.

Slowest most disorganised service ever

İf yo want to buy a Coffee it takes 25 minutes.

Very busy Starbucks. Could be a quite a long wait if there are lot of people around.

Not the same quality on the motorway services unfortunately.

Only place to go for coffee ....red cup season starts soon !

A big thank you to all the staff who worked there at 3pm on Sat 15.10. Staff were courteous, efficient and made the best frappuchinos we've had in a long time. 🏆

The staff were great. Very helpful and friendly. I had a great ham and cheese toastie and would totally recommend it.

It's like any other Starbucks. The service is fast. The staff is friendly and polite. There was a 2/3 minute line when I used it. As it is in the services area, the parking is not an issue at all

Not the best, staff couldn't be bothered probably had a long night shift and shocking prices as usual.

A usual Starbucks with good coffee. But the tables were all dirty, the chairs worn out. Only because it is at the highway, you don't need to match your environment....

Quick service and plenty of food options.

Service was a little slow but, it was quite busy and they seemed a little under staffed

Brilliant customer service off Eddie 👍

The Coffee is the Coffee, lots of Space for everyone, lots of space for a Wheelchair Users, same as with a Toilets.

Very nice by motorway service station standards. Good service

This place was so slow. Although we sat in and told the staff we were served paper takeaway cups

order Cortado but most of cup was full with Milk foam and hardly tasted the coffee

Orderd a large coffee got half a cup and rest was just foam really poor quality

Motorway stopover and disappointed as no festive specials on offer. Otherwise reasonable service standard

Was not informed that a 5p charge was on a disposable cup. Poor.

Best coffee around, much better than Costa

Great place and quick service, really enjoyed the coffee and breakfast

We love the toasties..Have them every time we travel.

Staff were very busy but the coffee and small hot chocolate were excellent.

Expensive for the quality of food provided (£20~ for Sandwich/Panini + 2 cookies and 2 drinks). Beverages were decent but had better from Starbucks. Cookies were also serviceable (surprisingly large) however at £2 per cookie you would be better buying the multi-packs from elsewhere if possible.

Ok Starbucks but could be cleaner

Caramel Macciatto was hot and tasty. Service was incredibly fast too. Just what we needed on a long drive

The coffee shop is very neat and the service was also great. The shop was not at all crowded when I visited in the morning. The coffee was great and the ambience was also amazing.

IT'S A NICE PLACE TO HAVE A QUICK DRINK AND UPDATE YOUR PHONE.

PUMPKIN SPICE LATTE. But seriously it's a Starbucks. Totally mediocre burnt coffee. McDonalds coffee is better.

I asked for an Americano the barista responses was "we can't do that". No ryhme or explanation. So i asked for a filter coffee. Respones was "we cant do that". "we cant do black coffee" At this point i had no clue as to what the issue was other than a robotic drone. I asked if i could have an espresso. Yes was the answer. I then asked if she could do tea the answer was yes. So asked why i couldn't have black coffee and her response because a teabag goes in tea. 😂 Yes i know that however fill up the cup with hot water and add the espresso. "sorry we cant do that" Worse still she kept saying expresso

All the usual Starbucks range of products available. Fast service, reasonable amount of seating inside and out, but no umbrellas if its raining. Will stop here again as its convenient when I'm travelling. Watch out for the road gullys in the car park, they are brutal on your suspension if you drive overthem too fast!

Too much ice in my frappicino, ruined the flavour.

A good place to stop on a long drive...

Little over priced but delicious none the less

Great coffee, great staff, north and south bound.

Bad experience in the Keele southbound Starbucks cafe “in store” (NOT the drive thru). Ordered “Venti” tea and was given wrong product and advice on products available. Staff member not apologetic at all, in fact quite rude and did not accept that she had made an obvious mistake. I use Starbucks in all parts of country on regular basis, this is the only bad one I have come across so far. Staff need to be properly selected and suitably trained to deal with customers. I should add that I will continue to use Starbucks brand everywhere else, just not this one. Will also raise a complaint to their head office as service should be consistent in all Starbucks outlets, and all customers should be treated with respect.

I was not here but at the services where this is. I do not use Starbucks because i find all the hype about how awesome they are is just lies. They are massively expensive for what it is.

Its good but i wish they had more cooler drinks that r good to drink on a hot day :) also maybe do taste testers so that we can decide if we like the drink or not.

All the same aren't they, nuff said

Had to wait here as our car broke down & staff were lovely and checked on us to make sure we were ok. Thank you!

Unable to serve coffee in crockery as dishwasher was broken nor could they load money on my Starbucks card because none of the staff that were present could do it. The Northbound services last week couldn't serve coffee in crockery either because their dishwasher was broken and 'had been for three weeks'. Not good enough!

More interested in chatting with mates than working filled my takeout so much it spilled on the floor, luckily for me i ask for a bit of ice in my coffee but they put so much in it didn't cool it it made it stone cold instead. Cheers for the excellent service guys I'll be avoiding you in future.

Good coffee efficient service polite helpful staff

Coffee expensive but large cups. No choice on motorway