Starbucks Bridgend in Bridgend

Starbucks is very overrated. The coffees are very expensive and very average. I feel like the coffee they actually put in their drinks are Substantially less than they used to. Starbucks was always a good call for coffee. I don’t think I’ll bother going in there again disappointed.

Popped in to grab some takeaway coffees and teas! Very slow service! There was 6 of us but we were waiting 25 mins for drinks and 1 of them was wrong! The staff are lovely but need to speed up a bit… coffee were very nice eventually. Very clean and tidy.

Had fantastic service at this Starbucks last week with my family while I was out for my birthday, the over and above the staff went for my little boy to was amazing ! Thankyou to will and the team that morning !

Lovely staff Nice and clean And welcoming As I have found other sites looking Dated And they showed me how to use the app Thanks Will come again

Service was good although busy, staff were friendly, however it is card only now so will not be using again, real shame, liked them

Friendly, smiley service with great coffee, always clean premises and washroom, my favourite chain coffee shop in the area.

We had a an Egg Nog Latte each, service was very good and our drinks were hot and flavoursome The actual outlet could be a bit better set up as lots of empty space that could be used to create a more pleasant athmosphere-but overall top class

Don't recommend the ice latte asked for cream and caramel syrup with my order and didn't receive cream or the caramel syrup with my order. 0* really disappointed with wasting a £1. Felt ripped off

Stopped for a coffee, spoke to supervisor/manager he was so helpful and kind offering to helping me out to the car, this guy deserves a medal for going the extra mile and looking after his customers.

Just popped in for a Black Filter and a Frappucino with my daughter. My first filter was cold so they gave me something instead, americano supposedly. Communication was awful and they had no masks on, so that wasn't the excuse. I got back to my table and my Black coffee is now boiling hot but tastes like hot water. It doesn't even smell like coffee?? I drink a lot of coffee from Costa, Nero and Starbucks. This is the last time I will come to this store for sure. Shocking service and expensive cup of hot water. Normally I would return the drink, but I shouldn't have to go back twice. Black coffee from a coffee shop shouldn't be that difficult for them surely. I would like to point out that the first cup of filter tasted and smelt nice but was not hot. I have no idea what happened to the second cup?

Went to the Starbucks on Waterton industrial estate and was disgusted by the bad attitude from the staff from the very start. The woman who I spoke to on the ordering speaker was abrupt and the cashier was just as rude on the collection point.

Waited about half an hour in the drive thru to get to the window. Finally got there and tried to place our order only to be told we had missed the little speaker thing where you place your order and were actually at the collection point. Initially the server was going to put our order through since we clearly hadn’t missed the speaker deliberately after waiting almost half an hour in the drive thru. Then her colleague stopped her from doing it and the server told us she couldn’t put our order through and we would have to drive round again, right from the beginning. No other alternatives given. Absolutely terrible. If the service is that rigid, then they should make the speaker point a hell of a lot more obvious because driving round again would have been a joke in that queue. The most unhelpful and ridiculous service ever just to get a drink. Avoid!

Great coffee and friendly service. Toffee nut latte are amazing. Staff were friendly. Would visit again.

The food was supposed to be hot but it was cold. The hot coffee was actually tepid and barely drinkable. I have requested a full refund but was told I could only get credit for another order. Completely unacceptable.

Lacking coffee in my Latte. Usually coffee at Starbucks is a bit strong and somewhat bitter but today there was very little if any coffee in my hot milk. I started to drink my coffee if you can call it that and it had a very metallic initial taste and then i thought it was lacking coffee. My husband commented it was the worst coffee he had ever had and i then commented there was no coffee residue in the bottom of my cup as if they had forgotten to add the shot of coffee. We were not impressed. Clean up your act Starbucks!!! I overhead a staff member comment on a smell coming from the coffee machine which made me think this place is appalling.

Possibly the dirtiest coffee shop in the country. The disabled toilet was out of service, the one remaining loo featured a cracked toilet seat that pinches your bum and filthy broken fittings. The light fittings in the shop area were caked in a thick layer of dust, nicely positioned over food and eating areas. The floors were also grimy and added to the overall theme of squalor they seem to be going for. There is a Costa on site and I might suggest that as an alternative.

Popped in for a quick hot chocolate before driving home, what a nightmare. Man behind counter was totally clueless as to what was going on, extremely slow service (30 minute wait to get served on a busy Saturday you would assume they would supply more competent staff). Asked if toasted marshmallow hot chocolate was suitable for vegetarians (due to the gelatine in the marshmallows) only to have them going into a panic about how to make it vegan, it was a simple question that required a simple answer considering; does it contain marshmallows, no the only flavouring comes from the syrup. Picked up two reusable flasks in the queue to have our drinks in, handed them to the man behind the counter and told him we had to pay for them, he instead took off the lids, bearing in mind the instructions were still in each flask, and handed them to the barista. I repeated, we need to pay for those just to be ignored. At this point I’m thinking right if he doesn’t listen one more time I simply won’t pay for these flasks; how incompetent. Finally on the third attempt I said we need to pay for those and he sighed and said oh! The flasks already had syrup in both of them at this point and had to be scanned carefully to avoid spilling them which could’ve been avoided if they had listened the first or second time! Total came to 47.00, he was unsure as to whether this was the correct total and again went into a bit of a panic which is unprofessional. We paid and left. Overall, staff need retraining or better yet have more staff on during busy holiday periods and weekends. Nothing worse than having your day ruined by shabby customer service after a lovely day of retail therapy.

Quite possibly the dirtiest Starbucks Coffee Shop in the UK. Service is always slow, tables always cluttered and dirty, never seems to be enough staff or anyone actually managing the shop.

Very slow service and this is the only Starbucks that I have been too that have stopped doing the mango passion fruit frappuccino. Some members of staff are friendly and then you can tell that others don't really want to be there.

Fancied a coffee break whilst shopping at Mcarthur Glen Bridgend. First came across Costa Coffee, no available tables plus a queue. Starbucks no queues, plenty of room. We had two coffees in Starbucks which were disappointingly weak. Costa’s greater foot fall an popularity tells the story.

This is a great coffee shop. The staff were friendly and helpful. The coffee was really nice and the price was reasonable.

Stopped for a coffee last Friday - what a shockingly scruffy place! The upholstery was FILTHY, the tables were dirty and covered in used cups and plates, the shelves sparsely supplied with cakes, the coffee was cold, no gluten free snacks, the manageress cared not a jot! Never will I return here, Starbucks needs to sort this place out at once.

A great place to stop for coffee and sit outside in the sunshine. A lovely, friendly welcome from the staff, speedy service and great tasting coffee. Tables were cleared and cleaned quickly. I will certainly stop here the next time I am shopping.

The store is appallingly dirty. Rarely have I seen a bus being done and it has been hard to find a space to sit in a relatively empty store because of all the empty mugs across the tables. As I sit here in McArthur Glen now, there are 8 tables with over two mugs on each. A barista has offered a customer a takeaway cup because there are no grande cups behind bar or in the dishwasher - I wonder where they all could be!? The baristas generally have poor customer service and knowledge of the products on sale (I have been told that they were out of pike place, when I know that they clearly have not made it today; I have also been told that Starbucks have discontinued iced hibiscus tea, which is simply untrue, or the board states otherwise, a barista also pronounced 'grande' as 'grand'). Not once has the barista asked for a customer's name, which is company policy. They have begun closing down the store (cleaning syrups etc.) at 15.45, when the store closes to the public at 8.30, which is surely unacceptable and a breach to health and safety. I know from experience that a close should take no more than an hour and a half. The floor looks like it has not been swept all day, the condiment bar is in disarray, and a barista has been talking to customers sat at a table for ten minutes when the store is in dire need for a bus. The drinks aren't even being handed to the customer at the hand-off point, but over the mugs instead - surely a health and safety issue. Shocking service from clearly incompetent staff. Go to Costa instead.

This will be my last visit, I will go to Costa in future. The place is dirty and tatty. We have just paid almost £11 for two coffees, a slice of dry cake and a stale muffin. My husband asked for one decaf coffee and as I’m sensitive to caffeine he double checked that the barista had made a decaf, she looked blank at him. She hadn’t!

Asked for a filter coffee and...yet again....informed they do not have any due to lack of required beans....why offer it on menu when it is NEVER available...bad customer service for sure. Staff are friendly but seem very over-stretched..tables are always littered and the whole place just seems a little unloved and not the cleanest.

We were totally shocked at the state on the coffee shop, staff chatting behind the counter ( possibly tired after a shift from hell?) yet it looked dirty and scruffy all tables need wiping and clearing and it just looked like it really needed a make over. We used this Starbucks often but never seen it like it was today, very disappointed.

Causing wasted journeys to customers advertising closes at 10.30pm arrive 9.30pm to be told closed ????

We popped in here for a quick coffee after shopping. My partner ordered then had to join a crowd of people waiting for their orders. He waited half and hour meanwhile the crowd was growing and people were getting irate.

I regularly use Starbucks. I was very disappointed with the service and cleanliness of this store. The staff weren't unfriendly and dressed in festive dress as it was so close to Christmas. I asked for a gingerbread latte and gave my name. I also had a porridge pot which I had to ask for honey with (usually offered). I was the only person queuing so service was quick. I was given a latte and the barista turned around and carried on a conversation with four other members of staff. I got her attention to say I actually ordered a gingerbread latte. She didn't apologise but jokingly told off her colleague. And put a few squirts of gingerbread syrup in the drink she had made. This festive drink usually comes with cream but she just put the lid back on, gave it to me and proceeded with the conversation. At this point I couldn't be bothered to ask for cream. I usually find Starbucks staff very friendly and helpful but this was very poor service. I will be adding reviews for the other Starbucks I use.

Poor service - ordered 3 cakes and they got it wrong 3 times. Busy but not for a Starbucks and over 15 minute wait for a coffee and a chocolate. Very young waitress lack of training perhaps. Mind you manageress there and seemed oblivious

Stopped at this drive-through on our way to Bath. The young woman taking our order kept trying to hurry us - NOBODY was queuing behind us. I said "we are trying to read the menu" to which she said "you should have stated that"!!! She continued to be rude and impatient when we reached the window, even tutting at my NHS Blue Light card. Very poor customer service. Re-training needed.

We visited today on (a very busy!) Black Friday weekend. The outlets were packed and queues everywhere. As Wagamama was queuing out the door we diverted into Starbucks. We queued a bit but things kept moving nicely, the young lady on the till was so friendly and clearly very hard working. We ordered toasties, filter coffee and a cookie and mince pie. All looked good. However, a small miscommunication at the collection point led to another customer making off with our toasties and there were no more left (due to how busy they’d been) in order to replace ours. At first, the team didn’t know how to resolve the issue, which was quite frustrating. But hats off to Jess, the manager, who stepped in wanting to understand the issue and then did her absolute best to resolve the situation. I am a big believer that you can only truly judge customer service when things go wrong and Jess’ personal and open approach really delivered. Not only did she want to try and make us happy but most importantly she wanted to learn from the experience and improve. Top marks Jess!

15 min wait for coffee after they took your money 4 people working 1 making coffee . 1 staff member took a box of food out of the fridge and told the other staff it was out of date on the 8th of November today’s date is the 14 th of November where are there checks . Won’t be going there again

Pretty standard Starbucks at Sarn Services but service a bit slow. Table clearing slow. No coffe grounds available to take for the garden. OK

Called in here with my partner to intentionally grab a “quick” coffee OMG you had to join a queue where your order was taken and your money then they grab the cup around the rim god knows if they wash their hands regular they scribble your order on the side of the cup and it’s put on the side along with lots of others they move you along where today there was about 20 people waiting for their drinks many were receiving 1 drink and not the rest of their order it was chaos 23 minutes we waited for 2 takeaway latte I’ve never seen such a stupid code of practise in a coffee shop everyone was moaning about it with food going cold while waiting for drinks this system definitely needs reviewing coffee was decent but after the wait didn’t really want it

Popped here on way to Minehead. So had my usual Cappuccino with a shot of caramel and my wife had a luxury hot chocolate. Both were delicious. The staff were fantastic

You need high chairs. I don't think that I've ever been here and not seen plenty of mother's and babies. But you've only got 4 high chairs. Pay attention to something other than the till and accommodate your clientele.

Very poor service ,a queue of people one person making all the drinks manager saw how busy it was but still went back on her break as we were informed. Waited so long for my drinks my toasted sandwich was cold. Will never go there again.

This cafe is up to the usual Starbucks standard and even when it's busy you don't have to wait too long to be served. The seating is comfortable and the cafe is light and pleasant. The staff are always helpful.

really impressed, great coffee, less than 30 seconds waiting in the drive through. and the price was average too😊

Waiting 15 minutes for your drink once placing your order is beyond. Staff far too young and no clue, will not visit this place again. Quick enough to take your money yet to deliver is a joke. Gone down hill very fast.

Popped in for coffee and a toastie at lunch time with my daughter at Starbucks, Waterton. Lovely staff, great coffee and lovely toastie. The place was nice and clean too.

On our way back from fishguard to the Midlands. Very new service station. Nice and clean. Pretty quick service.... Charging zones for phones and laptops...

The Starbucks at sarn services just opposite the shopping centre

I used to be a regular here. The staff before used to know my order. I used to have a friendly chat when I visited before.

What a dreadful place. Dirty half wiped tables, floor filthy, staff who clearly don't want to be there. 6 customers in the store at 10am and one man was waiting on a bacon roll which had been sitting next to a coffee machine. No-one bothered to tell him. When he complained the girl just said "I never put it there".

Went to Starbucks, Mcarthur Glen for a coffee with my wife. Very busy, huge queue and about 20 min wait to be served. Whilst waiting i observed the mess on tables, chair and floors. It was about 15 mins before a waitress came to clean up tables, she collected cups etc and gave the odd table a quick wipe with a cloth... Not thorough at all.

Visited for 3 drinks with family, waited for 15 mins for our drinks while the girls constantly chatted to themselves behind the counter. No wonder they forgot what our order was and added cream where it wasn't needed. The queue behind us just grew longer and longer. Very disappointing customer service and very embarrassing for us customers. Will not be returning.

Got down the M4 to discover they didn't put milk in the coffee, and I was asked whether I wanted milk too. RIPOFF at £2.90! Long queue too.

I do go Starbucks very often. They do provide good customer service. But I was really surprised this Starbucks isn't the same. It wasn't to busy but I had to about 30 hour from queue in to get the coffee. The guy who was serving on the till was very cold; no greetings or up selling. I have ordered 2 coffee & 1 tea. Unfortunately it took 20 minutes. Horrible.

Usual Starbucks service. Several types of Hot drinks available , Hot Chocolate , Tea , Several types of Coffee to your own taste . Takeaway cups are available for those wanting a drink on the run . Well done Starbucks 👍

At the end of the day (when the seating area and mall itself was quite quiet) there was still a substantial queue for service (which was friendly) but then an even bigger crowd were loitering around waiting for their drink. My partner had his tea well before my coffee, and others with cakes ate these before their drinks even arrived. Shame it is so slow and disorganised - the coffee maker needs a hand!

I am regular visitor and always appreciate the good service I receive here. The average rating is because the cup washing machine often breaks down and that means you can only have your coffee in a paper cup.

The only Starbucks worth visiting in our opinion. Never visited another that has staff with this level of professionalism towards their customers. Coffee always done right first time A joy to visit.

Sorry to have to write a poor review but after receiving such an awful cup of coffee felt the need to share. Visited on Sunday 13th November and ordered 2 black coffee's. That shouldn't have been too difficult to make. Just add coffee and hot water. Well they managed the hot water but must have forgot the coffee because it was so watery we didn't drink it and took it back. Assistant wasnt too bothered but what I presume was the manager did hand us vouchers for a free coffee next time.

Our wait was nearly half an hour for two drinks; the food came in 10 minutes but the plate had been cleared long before the drinks came. One was sent back as it must have been made long before the other. Badly organised, no communication to the customer and seemingly short of coffee machines. Buck up Starbucks, it's not the only coffee in town.

Always welcomed into Starbucks and love the atmosphere. It is expensive there but I think it's worth the price and I don't go a lot. Staff are always friendly and it's always clean. Plus sometimes you get good free apple games

Considering we had to wait about 10 mins, and it was very busy, we still had great service with a smile

I love Starbucks normally ordered a flavoured latte and was offered a special xmas one gor a little extra , sent the 1st one back because there was no taste , they made another which I have to say was equally as tasteless.

So it appears the days of the coffee shop have long been buried......

I found that this establishment is very similar to every other Starbucks I have visited. I found the seating very hard and the staff far from friendly.

Amazing coffee, good atmosphere, convenient location, friendly/helpful staff. Only thing that lets it down is the hygiene. Still enjoyable for a coffee-stop!

Starbucks Bridgend at McArthur Glen Designer Outlet Bridgend, Its a branded coffee shop with lots of choice and Friendly staff . Nice to have a hot drink on a windy and cold day whilst out shopping.

Starbucks Is The Best It Revives My stress And Pain With Its Berry Blast Drinks Butterscotch Drinks and Awesome Customer Service Even To Childeren! :D

We had breakfast at Starbucks on two occasions. The coffee was great and the food was value for money. The staff were friendly and obliging

As we all know Starbucks is expensive so I won't mention that... Service is always good and Aslong as you go on a quiet day you won't have to wait long

This coffee house is in the middle of an extremely busy shopping arcade and is, therefore, constantly busy. The service was quick, efficient and friendly. Will definitely visit again.

This Starbucks offers typical coffee and cakes etc. but can get very busy and sometimes it looks a bit tired.

Menu as you'd expect. Nice atmosphere and good service. Table are a bit cramped but not too much to spoil the experience.

Very busy so we had to wait for a free table. The counter service was quick though.

Went to the pines with my daughter as a treat. Called into Starbucks as she fancied a hot chocolate and cookie.

This is a typical Starbucks but it is often very busy. Best in the morning or towards the close of the day.

Very helpful staff here, I was meeting a friend here and could clearly see staff assisting a gentleman in a wheelchair and helped another customer carry her tray to the table. Lovely atmosphere, will definitely return

I love to going to the Starbucks in Bridgend, the staff are always quick and efficient. They make your drink to the way you like it. I also love that they give iTunes codes out as well for films/games/books etc

Had lunch which was only a little better than average as the food quality was poor but the staff were very good

Bit of a queue as usual on the couple of times we have visited. I like Starbucks but maybe next time we visit the shopping village will try one of the other coffee shops.

It's Starbucks - what's not to like? Rated as very good as plenty of space to sit and staff were friendly. Everything else was as every other Starbucks I've been in.

OK ... the coffee may be as good as any other Starbucks, but there is a pungent smell of sour milk around the prep area!! The tables were sticky and the floor was very dirty. The seat I was sitting in had jam over it which stuck to my coat (had to get it dry cleaned) ..... Such a pity but with a good thorough deep clean, I'm sure it could be as good as other Starbucks around.

Best hangover cure? Chocolate frappuchino! Mm!! Yes it may be expensive but it's so worth it! I love that you get a free iTunes gift also. Great service and great vibe

The Starbucks standard of service is as strong here as anywhere. A popular store with plenty of tables. The queue is dealt with effectively and you are no time moving through. The baristas are excellent and craft your drink just how you like it. If it less than perfect they will redo it with no issue.

love it here, relaxed atmosphere and fab caramel lattes! staff are always attentive and friendly . the frappucinos are equally as fab,

Always have liked Starbucks but I really think the new decor is a bit of a mistake. The one in The Pines always seems to have a problem with fast service and I'm also a bit bored of the food offerings, I think they could ring the changes a bit.