Starbucks in Chorley

I'm a charity supporter for charities of my own choice and at a time of my own choosing. It was therefore a surprise st Starbucks Charnock Richard on 22nd July when the till was seeking a different price to the advertised price of the coffees ordered. I queried the maths and was told 'It's a cup charge'. When I said they should charge what is indicated on the board the guy said 'It's for charity' . When one looks for the prices and sizes that's all you want to see so most customers won't be looking around the wider board for terms and conditions even if it is claimed it is shown somewhere there. As I proceeded down the line various waitresses adjoined the conversation and said 'We get this all day'. I replied that I am not at all surprised. YET ....... Starbucks continues with this practice. Coffee generally is becoming an alarming price in many places. Starbucks in Bergen was about 10.80 for 2 coffees. The population will have to draw a line soon and not be prepared to go further. I wonder how the Starbucks managers etc would feel re filling their car with petrol then finding there is a pump charge added...... be it for charity or not. If Starbucks wants to donate from their own profits they should do so but they should charge customers what it says next to the item on the board. And , incidentally, the queues were long and dealt with slowly and many of the table tops around had not even been wiped clean. We called at Charnock Richard on our return run on 26th. Needless to say we got our coffee elsewhere ( from a machine). It tasted just as good, it was cheaper and self-service was quick.The seating area was also queiter and cleaner Also no mandatory charity 'donation'When is the asking price not the till price cup charge!

Service was hideously slow. 30mins for 4 drinks with very few customers to serve. Drinks were half full of froth so had to return for a top up. Staff were chatting to one another, dropping things, not at all fussed about the customers or care for the drinks being made. Highly frustrating on what was a family treat. Northbound 1st June 12.30-1pm

A FLAT WHITE IS NOT A CUP OF FOOKING HOT MILK It’s coffee preferably hot and strong with milk foam on top. It is not a luke warm cup of milk

Queued up for a tall latte on Friday Nov 10th. This one drink was advertised at a whopping £3.75... As if that wasn't bad enough, the server actually asked me for £3.80 When I challenged this and pointed out the advertised price was less, I was told flatly that this was the price for drinking in. When I told the server I was taking the drink out, he told me the price was still £3.80 to cover their cup charge. The advertised price SHOULD be the price paid. Isn't it illegal in the UK to sell this way? And Starbucks are not saving the planet by charging extra for a paper cup and plastic lid. They are already robbing people with their prices. Starbucks should be boycotted!

lovely friendly staff and the service was excellent. I had fruity toast and it was amazing it was quite busy but the staff couldn't have been better.

awful miserable staff and there was plenty of them the service was shocking. It was busy but there was plenty of staff they just didn't want to be there

The staff must be on training, but basically he was very rude. He asked us name, so we said we are going to use Starbucks app it means our name automatically comes on the drinks. But the man said No, I NEED NAME FOR YOUR ORDER! it was shouting. His colleagues told how to do, and he shows his annoyance. I have never seen this kind of rudeness. The other staff are really polite and the drink is nice. But the man’s customer service may lose a lot of customers. Because I am one of those people who wish to go to another Starbucks, not this one!

On arrival we waited a few minutes as expected (sign to advise please bear with them). Three staff behind the counter chatting (well I assume the guy in a shirt was staff). Two then left and Ewan took our order, made the coffee and conversation and was lovely. Pretty sure there are meant to be two on the counter - he was a young lad and told me he’d only started 5weeks ago. He’s a credit to the store. Polite to all those waiting, managing the till, the bakery orders and making the coffees! I told him he deserved a promotion! Not sure where the others went - haven’t come back yet in the 10mins we have been sat. Oh bless him. And now having to sort out a till roll and apologise to the queue for their wait. He’s a credit to his family :).

Quick pit stop for a drink/bite to eat, restaurant was very busy (Easter) but staff seemed to have a system that worked well.

Three consecutive weeks now, on two occasions left waiting for several minutes, whilst they searched for soya milk, which they subsequently did not have. Aside of losing ten minutes of my life, it's embarrassing to be left waiting so long, and that's after i had queued to be served. As a lactose-intolerant person, I have no other option. Please don't state supply chain issue excuses in your response, there's no shortage of soya milk on the shelves. I think it is frankly down to poor management.

Counted at least 6 flies buzzing around . Some on the cakes but most on one particular machine behind the counter. Disgusting - at this time of year that is purely down to poor hygiene . Filthy - should be closed down, deep cleaned and staff properly trained . Picture below doesn’t show all the flies - just a few

Shocked to see that 2 out of 4 Starbucks staff were wearing their face masks under their chin so not covering their mouths or nose! So they could have been breathing covid- 19 germs all over peoples drinks! The service was slow, all 4 girls were chatting to each other behind the counter and not making drinks or serving customers for at least 3 minutes while a queue was building up. All 4 girls had long hair not tied back properly. Most infuriatingly, after paying a fortune for 2 drinks they got the order wrong and neither my partner or I could enjoy our drinks. I ordered a cappuccino and a matcha latte made with coconut milk and a shot of vanilla. They put the shot of vanilla syrup in the cappuccino instead of the matcha latte so the cappuccino was too sweet for my partner and the latte too bitter for me.

We stopped off for a toilet break and a coffee. The toilets were clean and adequate, but the service station area felt souless and Starbuck's decor of brown and sage just added to the atmosphere. You felt the whole place needed some colour and life. Having said that, the service was good and the staff helpful.

Decided to meet at Starbucks Charnock Richards as an alternative to using an NHS site (to enable social distancing and avoid any possible transmission of Covid-19). However we all failed to see any signs saying there was a 2-hour limit to parking so all got stung with a Parking Eye parking charge (£100 unless paid within 2 days from receipt of the letter). We won't be calling again - Avoid if possible!

Dark, gloomy, depressing. Drive past this one. Music depressing, decor is shabby and dated. Not a pleasant place to spend any time. Staff pleasant enough but even they couldn't make this place inviting. I stopped at the southbound one my advice is to keep driving.

Great tasting Starbucks and I was pleased to be able to use my Starbucks card but unless you specifically state that you are a “Gold” member you will be charged for additional shots of coffee and syrups. Even when asked why the price of the coffee was so high I was told it was my responsibility to tell them - this has not happened at other services. Just something for other travellers to bear in mind - or perhaps the staff could ask Starbucks card holders if they are Gold members?

We were on our way home from Chester and stopped for a quick cuppa. However, we did not realise we had left my wife's handbag in the cafe and did not realise this until we stopped at Carnforth to get some shopping (42 miles away). We headed back immediately and fortunately the bag had been found and handed in. The three girls on duty were very friendly and helpful and we were really grateful to them for sorting this out. They are a credit to Starbucks. The tea and the hot chocolate were excellent

Friday lunch time visit only one girl serving on her own large queue developed and people walking away she was attempting to work the tills make hot food and serve coffees She said always on her own I felt sorry for her

16/7/19 21:00. On way home from a girls holiday in benners for a hen do, popped into the services for the loo and food, thought we’d have a pop into Starbucks. I’ve always wanted a Keto pink drink that’s so popular in America, have never managed to have enough courage to ask for help in making one as other stores the baristas seemed so busy and impatient. Not this lassie! She was amazing, I showed her what it was online and she went through all the options with me to what could go in based on the recipe online. Was absolutely awesome. She was completely fantastic. Give this girl a damn raise. I really really appreciated her, especially at the end of a long weekend abroad, she was an angel!! And it tastes so good! ❤️ Cannot thank her enough!

Went in en route to Kendal. Stood for about 2 minutes at the counter. 2 staff obviously doing a stock take customer side of the counter but the 2 staff behind the counter didn't even acknowledge me. No queue, just me. Staff member in front of me too busy looking down at her mobile and the other staff member (a guy) obviously wasn't in the mood to serve anyone. Ended up in Smiths getting a diy Costa out the machine. £1.30 cheaper too!!!!

Great staff on the North bound coffee shop Sunday 30 June at about 1600. Really engaging, fast and professional. Big thanks to them. Coffee good and we had 50p off for bringing our own 2 cups.Proper reuse cups are available but we always bring our own when travelling and really appreciate the saving.

We visited Welcome Break services for a coffee on route and were surprised when we said we were eating in that they only use disposable cups. On getting my coffee I asked do you then re-cycle these? - NO was the direct answer!I did not know that up North there were no washing facilities in a service area, but even so a disgrace they are not re-cycled. So SHAME on Welcome Break for allowing this and SHAME on Starbucks for even thinking this is OK.Needless to say the last time we will visit either establishment and to make matters worse the area we sat in was shockingly filthy with food debris that looked like it had been there for some time. Even if Starbucks were sloppy where is the Welcome Break management checking on this ..... all should be fired it was so bad.Visit at your peril!!!

Stopped off on the motorway en route to Glasgow for a much-needed injection of caffeine. The staff here were excellent. Really attentive and efficient. The only thing that lets the place down is the coffee. Starbucks are all the same, serving grim bitter coffee.For a coffee injection, it was fine, for a coffee lover its grim.

My husband and I stopped off here on our way from Scotland to England.

It was a quiet Starbucks on a Tuesday early evening. All was fine - but not exceptional.

Stopped off at Charnock Richard Motorway Services last Friday evening during our homeward bound journey to Scotland.

We stopped here en route to Glasgow from Wales. The Service Station has a number of offerings (KFC, Waitrose, Krispy Creme etc) but we were happy to have a Starbucks. It’s the closest outlet to the door. There were 3 ladies serving and it was busy but not overly so, yet it seemed a bit disorganised and slower than it should have been.

We we surprised when we visited here as most customers go to the one near the services entrance.

Needed a break from driving, you always get what you expect at Starbucks. Good value for a motorway services.

Just bought All Day breakfast and cheese toastie to take out, now southbound M6 both cold not cooked properly very disappointed

Stopped for a loo and tea stop on the way home. My boyfriend ordered tea for me, coffee for himself and 2 pieces of cake. We got tea for 2 and no coffee. The cake came in paper bags, so obviously no plates. After a few choice words he got his coffee, and I had tepid tea. It was cool enough to drink in one if I felt so inclined. Plus is was seriously stewed but I had lemon juice with me to rectify that.

Great customer service and a well decorated branch. Me & my best friend visited one evening after work and were very impressed. Thank you.

Motorway services, usual story, travellers, needed rest, away from home, pay anything for a coffee, hence top prices here, good service and great latte always.

Terrible weather, horrible traffic. After a few hours on the road called in. Great coffee and snack in relaxing atmosphere coupled with good service. A real needed break to revive. Enjoyable.

Busy but that's not only expected but I believe a good sign when stopping to eat. Bonus points for having soya milk. Bit of a wait but still a good place for a break. Staff efficient and friendly. Ample seating.

Ordered our drinks to stay in, to be then told there's no clean cups so they'll be in paper cups. Took them nearly 10 minutes to make a simple Hot Chocolate. Staff were to busy talking, also people who had ordered after me got their drinks before me. My friends drink was done pretty quickly but had more or less gone cold by the time mine was ready. It wasn't even that busy. I would not recommend to people and will certainly not be going back!

Not much to say, really, as most Starbucks are the same as each other. Coffee was as expected and that's all I had.

Nice branch of Starbucks but watch out for extortionate parking charges at Charnock Richard Services if you stay too long.

Nos detuvimos en los servicios para el viaje de la autopista. Un café de Starbucks era justo lo que el doctor - su café de filtro es fiable. Nuestros hijos compartida tostadas, mantequilla y wolfed. Este Starbucks no tiene particularmente cálido y acogedor ambiente -...

Loved their frappuchinno. So many flavours to go with it. Latte is good too.The staff is very friendly and service very prompt. Waiting time is absolutely negligible. They do have a take away as well as war in facility.Prices are on a higher side- but it's alright once in a while.

We go to Starbucks in Wigan often usually for snacks and coffeeThe only problem is the calories in the cakes and biscuitsWhich i love can't go into Starbucks without having a cake But other than that i love it Staff always pleasant

Our daughter enjoys the coffee and and bacon butties are OK, it's a Starbucks and they are well, Starbucks

Great location, colourful layout, comfortable seating but the coffee was sad. No trays. Pastry was very stale, though they changed it. Not go there again.

Travelling home late from Blackpool Illuminations, we called in for a pit stop.Delighted to see Starbucks. Venti skinny wet decaf latte and hot chocolates were all as they should be.Service good too.

Only used Starbucks but service was very efficient even though there was a queue we served very quickly

Fast food, clean and tidy. Food prices high for what you get. Had Starbucks sandwiches and teas. Fast service but nothing fantastic. A useful place for a break.

We always stop at this starbucks on the way to and from the lakes , the staff are always pleasant and friendly , the drinks are lovely and not served lukewarm like in other starbucks we have visited , it does tend to get busy though there is another counter and more seats around the cornerb

Quick stop for refreshments. Friendly, helpful staff. Great ice latte and lovely salmon bagel. Great vegetable or fruit smoothies for healthy options too! Can recommend without reservation!

it is a big open starbucks with a really nice seating area. the service was great and the staff were really nice. great for a quick coffee stop along the motorway.

It's Starbucks, they tend to be the same wherever you go. Same food and drink and high prices relatively speaking. This location at Charnock Richard services on the M6 is busy, noisy but the usual comfortable low chairs enable you to enjoy your skinny latte or in my case Cappuccino in those pleasing shaped large white mugs with big convenient handles.

Stopped off for a coffee and a snack on way up the m6 ..coffee was good flavour and strong as I like it . Service was quick and friendly staff .only complaint is that tables weren't cleared very quickly and lots of dirty cups etc ..nice place for a quick stop off though ....

Stopped here on the way to Carlisle and was so disappointed in Starbucks service and quality. This seems to be the norm with motorway stops lately and Starbucks should start to improve as their coffee tasted vile and we left most of it. Also the seating areas were dirty and the tables not wiped.

The mint cake was small, no more than a mouthful, but was as dry as sand, try drink a bit of tea, but it was horrible, a few dry leaves collected in garden would be better than that...

We were driving for hours when we stopped for a coffee at Starbucks. The coffee was fantastic and the muffins and cookies hit the spot. The staff were friendly and I enjoyed it very much

I met with a colleague from work for a catchup and a coffee. We both had a latte which was the usual Starbucks quality. Service was good. Will call again

Travelling to Staffordshire we needed to stop and Charnock Richards was handy. We decided to go to Starbucks - where we were met by a very pleasant young man - Isaac. Prompt service with a smile and good quality reasonably priced drinks and cakes. I have a poor opinion of Motorway services but this one impressed me. The lounge area was spacious, clean and tidy - equally suited to casual visitors like my wife and myself and the busier business types who were sitting on their computers. I'll remember this for the future - very acceptable.

Another franchise living off the name the staff were bored obviously didn't want to do any work plus the place needs a good clean

This service station is the worst I have ever stopped at. It was dirty and the floors were strewn with litter. We drank in Starbucks and had to clear our own table and knock food off some seats. It was awful so we didn't even stay to finish our drinks. We then went to use the toilets which didn't have toilet paper and were equally dirty. Yuck.

I often call in here for a coffee if passing.Can't fault it really. Pitty the other outlets on this service station can't learn from this one.

Staff was so helpful wih my babies neeeing milk n hot water couldn't have been any mire helpful thank you

Starbucks Charnock Richard Services M6 North. It was clean and spacious with free WiFi - a nice Starbucks (franchise). Being Monday it was empty - and very clean. Also Waitrose, WH Smith there and shops etc. What more do you want.

What a nice atmosphere in there today great lad took my almond croissant and cut in half with such great smile staff polite and friendly Starbucks always performs and the services were very clean and tidy

When I was much younger we'd sometimes have a day out in Blackpool to see the Illuminations. Stopping off at Charnock Richard Services on the way was always part of the event so when we recently visited Blackpool, the first time I'd been for maybe fifteen years, I couldn't resist the chance to revisit. There are a number of places to eat/drink including a KFC and Burger King which are on the bridge that crosses the motorway. We however opted for Starbucks, which is on the ground floor (on the Northbound side at least) so doesn't offer the same view of speeding vehicles.We found a table with comfortable looking seating but a couple of dirty cups waiting to be collected. We therefore pushed the dirty cups to the edge of the table so they could be easily be spotted by any passing staff member. By the time we'd finished our coffee and muffins the dirty cups were still there, for all I know they're still there to this day. The coffee was ok, typical Starbucks, and the muffins were nice enough. The atmosphere is a bit strange as unlike most coffee shops which are full of people taking a breather in the middle of a spot of retail therapy this one was full of people with little to look forward other than another slog up the motorway to get to wherever they're going.

We called in before finishing our journey the staff were polite but not interested in their jobs, it was clean however the coffee could of been better

We called in to Starbucks for a quick bite and a drink towards the end of a long journey from north-east Scotland.As usual, the fare was overpriced - we paid £13.50 for a latte, a hot chocolate and a panini.The panini was terrible, the chocolate lukewarm and the latte was tasteless. The decor was drab, and the place felt faded and unloved.I have never been a fan of Starbucks but this experience persuaded me not to bother entering their premises ever again!