Starbucks in Hart

No good staff like lazy, no good, one coffee, one hour, very, very bad, no go anyone there?

Anyone heard of, "sorry no cream". Unbelievable that a commonly used item cannot be found at a local store instead you let it run out. The lack of food on display meant that like the cream some had run out but the choice left compared to Brown Bage Cafe was woeful. Get a grip as next time I won't stay.

We have been coming to this cafe for a while. It is opposite Bramshot dog walking park and it is very pet friendly. I don’t know what has happened recently but the service and the coffee is rubbish. I popped in yesterday and today, both days terrible coffee - I fail to understand how the standard of Starbucks coffee can vary so much when it is made to a recipe? The cafe was a mess with used cups littering all tables whilst staff are just stood behind the counter. They automatically give take away cups when you’ve clearly stated you are sitting in, and all shelves are empty, yet there are baskets of sandwiches sat on the floor waiting to be restocked. Not a good look Starbucks.

AWFUL! i tried a coffee, a toastie (like you can get at costa) and a cake. all TERRIBLE, you should take the trip to costa coffee! much better and the staff aren’t clearly rude and lazy

No vegan bakery goods, regularly run out of ice. Got a Frappe with cream today, they asked me to park up. Brought out Frappe with no cream. Also, place is built on a sewage tank. The smell is horrendous. Friendly service though.

Stopped for a quick top up of electric at the instavolt charger. Ideal time for coffee and a very nice place to top myself up too

I ordered a coffee and cookie and only the cookie came. The driver that delivered said the workers in there had no clue what they were doing. Sadly wont get my refund.

Dreadful. Asked for a large coffee to takeaway. Was informed that they didn't have many large cups left. I explained I wanted to takeaway as I had a long journey...in the end accepted a medium. The large cups were clearly available for use...! Food was OK. Very expensive and poor service. There's a Waitrose nearby, I will head there next time.

Always a good team working friendly helpful nothing too much trouble. Dog friendly & mine loves her visits here as do my friends & I. Thanks to all the team xx

I have been using this place for ages the place is amazing but who is the staff there totally sucks and is not professional I ordered my ice cream latte but after more than half an hour of waiting no one indicated that my ice cream latte was ready. I will never use this place again

So, the speakers are fixed, but I think I've worked out what is wrong. The staff are all stressed and demoralised. I'd wager they are scared of their boss who is setting the tone for the cafe. It could be a really nice work/ social space, but ALWAYS needs a tidy up and love. The starbucks in fleet town is 200% better but closes earlier. TEAM BUILDING, STAFF TRAINING, smile, welcome, engage. CLEANING. If you are management reading this. You know Im right. Thanks for reading all. Franchises aye.

Good location for our weekly Sunday walks however always running out of ice in warmer weather!! Big shout out to Jack and Ellie who went to pick up some much needed ice yesterday so we got nice cool drinks in the end!!

The worst starbuck ever , the service isn’t good, The staff there are so rude they didn’t give respect , and didn’t know how to do coffe . I never. Go again.

Lovely team, good coffee, what you need on a long journey. They were busy with drive thru but still found time to get us a dog bowl and served us really quickly.

Starbucks with a drive thru. Could be a bit tidier for those eating in.

A hidden gem for a coffee break, hidden at the back of the estate. Plenty of parking which is limited to 2 hours and multiple EV charge points around.

Came for a coffee with my brother and all I can say is service was exceptional, a blonde lady Abi served us and well what an impact she makes on your day! Very happy, very smiley, she then made our drinks and again, wow.. best coffees in a long time! Will definitely be visiting again!

Worst Starbucks around, the Ice machine is constantly “being cleaned” or “not in service” Went Saturday asked for a Frappuccino was told machine was “being cleaned” went back over an hour later same thing. Went in Sunday and guess what the machine was being cleaned AGAIN. So tried again 2 hours later same story. Tried the next day and was a sign on entrance saying no ice. This place prefers not to make ice drinks it seems. I know several people who have had the same issue. Always stop at the Starbucks in town now whose ice machine is always working.

One of the best Starbucks I have been to, the staff are so happy and very good customer service. The place was clean although it was smelly outside. The servers, Abigail, Freddie and Emma were all kind and even offered me a free sample of a refresher before I tried it as they are very expensive to not enjoy. Nice atmosphere and friendly staff

paul was so good at making me my dragon fruit refresher, absoloute banger!!! He was ever so friendly, would go again!

Really poor service. Young snotty girl

amazing service from Sam - they were so friendly and helpful! and the drinks I got were soo good

Service great from Misha and the team

The service is awful. I used drive through , took so long and when I finally got my drink, it was not how I ordered. I asked them to make new one but they insisted that this is the right drink. They put the double amount of syrup in my drink so I could not drink. I won’t go there again. The attitude of the staff was so disgraceful.

Never has filter coffee probably because the staff cant be bothered to make it

Told on drive thru only card ? I think the young guy couldn’t be bothered to count out change today

Used drive thru. Drinks same as always, but service time is awful.

Far too.many times the staff here totally ignore the people.ordwring inside the store. 3rd time this week people have walked out. The lady with glasses needs to smile or at least say hello when they finally look at you.

A damaging represention of the brand. Before you even get in it stinks of sewage. Then the service is routinely slow, and often rude. Staff chat to each other whilst serving you, it’s poorly managed as they don’t have enough staff to run a drive through. Possibly the worst Starbucks I’ve been in. I’ve been on a few occasions in case I was just unfortunate but it’s similar each time I visited. Avoid!

Got both drinks completely wrong this has been a common theme with this starbucks. Drinks did not taste right as I have starbucks at least twice a week. Poor service. Would avoid this one! Not the staffs fault - they need the proper training.

The worst drinks i’ve ever had made, and they get it wrong every single time. It’s almost as if they’ve never had any training, the drink quality is appalling. I work at a starbucks myself and never in my life would I or anyone I work with make a drink that badly and give it out to a customer. Please stop making iced coffees the wrong way round!! It tastes absolutely vile. Get some training.

So this is, in my opinion the worst Starbucks in UK. Having travelled the length and breadth of the country I have never been to such a poor Starbucks. Drive through ok but they never have most things, dine in is pointless unless you have at least two hours spare to wait for and have your drink. Preordered is possibly the best option but it’s a bit hit and miss. I’m sure the staff are pleasant enough just lacking any form of urgency. Good contender for the worst Starbucks Europe award as the uk is in the bag.

The friendly staff make all the difference between great and fantastic

Disgusting service, the server Paul keep chatting with the female servers, when the drinks ready they left it at the counter and get cool, they never call the customer name. The gril server awful service. Place not clean and unhygienic, picture attached. The worst starbucks service in the world. Bad attitude.

Asked for two drink in white coffee's got two black coffee's, one in take away cup, the other in porcelain mug. Asked server, poured one into mug and gave me a cup with milk in...I had no way of carrying three mugs, then went to sit down to find tables for of rubbish and debris. And to finish me off , one coffee was cold.......back to Costas I go !!

Well making you stand there and wait over an hour at the till for someone to acknowledge you so you can order a coffee is disgusting and disrespectful. No apology no nothing. Your staff need training even though that’s the basics skills of a human or that’s what I thought!!

Got 0545 not open , when staff arrived 10mins late , they then locked the door and wouldn’t let me in while they set up left me outside in the rain, it’s now 0605 so I am off to Costa , there’s now 4 cars of customers waiting to get in . Where’s the customer service

Coffee is always hot and lovely staff for friendly and always up for a good chat. If they’re not rushed off their feet.

Very bad service, they forgot what you ordered

Ordered egg bites at the drive thru this morning at 8:30am - given to me icy cold rather than heated up. Can’t eat them and can’t return as drive thru. Disappointing as very expensive.

Terrible customer service Strongly recommend avoiding this one

As I know times are all about saving money on budgets within a business, you really do need to up your staffing levels at this time of the year, 20 mins to wait for a coffee!! And clearly the staff were stressed about the queues as well, no one looked happy in their jobs.

Can I ask why you don't give out cups without cup collars when you serve your hot drinks in drive thru? The cups are single walled and the drinks are sometimes way too hot but never ever get a collar unless I ask for it.

What can I say? On arrival the visible septic tank stinks the place out for a start. Then I waited to order for ten whole minutes while the staff prioritised the drive thru without even saying hello or apologising for the delay. I left as I didn’t want to spend my money! Tables and floor were filthy too. Plenty of lovely independent coffee shops in the area. Don’t bother!

Took my order at the drive through but by the time I got to the window they had sold one of the items to someone else. Not impressed!

Best Starbucks i've been too. Standard good quality drinks but the staff are what sets it apart from others. Staff came and gave our Dog ice cold water and asked if he wanted a free 'doggychino' which was really nice, always served with a smile.

Visited recently and they were busy, but the staff were friendly and efficient. Lovely seating inside and very clean. Will definitely visit again. Served by Olivia who was friendly and chatty. Great job all round from the team from what I experienced 👌

Nice place. Love the drive trough. Sometimes they are super slow. Place inside sometimes is dirty. Anyway the Saturday manager is cool 😎. Great guy

Very friendly manager, staff good too.

Worst Starbucks ever!! Takes so long for them to make drinks. When ordering in they prioritise the drive thru and vise versa. Even ordered on Uber eats and takes over 40mins!! Ridiculous

Standard chain coffee shop. Spacious indoors and has seating outdoors. Drive thru is handy!

Customer service is shocking here don’t put lids on properly

Great service. Lively cold drinks for summer

The place stinks of raw sewage, even worse when it's hot.

Standard Starbucks. Car park full all the time.

Nice place, nice staff but always so slow service

Peacefully location, great staff, I will visit again.

Always busy but quick service, good value for money, clean seating area

Septic system seems overloaded and building smells of sewage. Still puts coffee into a cup fine, though!

Worst run Starbucks I've ever been too. Manager Nigel was acting unprofessional with customers and was neglecting to help the employees who were clearly understaffed. Had to wait a while as the drive thru seemed to be prioritised.

Found It only because I'd seen it from road behind but no sign for actual place . Nice pleasant site and staff 👍

Didn't take cash :/ Friendly staff

Good location just off the M3 with Instavolt and BP Pulse charge points very nearby

The most terrible Starbucks slow and no idea what they are doing we waited half an hour and none of our drinks arrived and then all Was wrong it was a awful and difficult To watch as they all Had No idea and this has happened every time I have been here I won’t be coming here again

Waited + 30mins for a take away coffee. Really slow, poor service

Ordered drinks , been sat here for 40 minutes waiting for them and still haven’t received them. Asked every ten minutes for an update where they are . And nothing. Still sat here waiting. Run and operated by kids that have no idea what they are doing. My son has an allergy and his drink had to be sent back 4 times as they made it with milk when clearly asked for oat milk. Disgusting behaviour by the staff and my son could have been taken to hospital due to their negligence. Will not be coming back again

Tried to give this an opportunity to improve but hands down the worst Starbucks experience to date - very very slow and poor coffee. Every time i’ve been here it take over 25mins to get your beverage. If you go through the drive through it can also take up to 30mins. If you go inside you have to wait until they have served all the vehicles it would appear. Unfortunately not good baristas either - they either over brew the coffee or provide you with a near tasteless cup of hot water. Avoid this one and go to the M3 west bound one instead at Fleet Services. Probably the best Starbucks coffee around.

no fault of the workers they are very nice people, i wanted to pay cash and they said if they accepted cash payment they would be fired and forced me no other option but to pay by card. what an outrageous company to work for where you get threatened with the possibility of no job because a customer would like to pay cash. FIX UP STARBUCKS i go to many other starbucks but this one in particular is scared of cold hard cash

Gave it a second go despite poor last time. Very slow service they prioritise drive through. Dry capp was just milky latte . Couldn't wait for a remake. 2 stars last time now down to 1. Just don't bother.

Took a very long time for drinks to ne made circa 20mins

Smell of raw sewage at the drive through coupled with £3.65 for a small burnt black americano. No thanks.

Took ages in the drive through. Workers not very keen on working! Do not accept cash absolutely fuming never again!

For a company that sells coffee they sure take an age to make it

As always tasty, good and healthy food and I also found a nice ceramic mug

The slowest service in the world. Nice but super slow 🐌

Absolutely not recommend this place at all ,waiting time is ridiculous….

Went to get a drink on two different Sunday mornings and each time it’s been closed when the website says it opens at 6am I got there well after that to it all locked up!

Coffee standard starbucks - decent. Service slow but most servers are friendly. Crumbs and plates/cups left on tables for longer than they should be, mostly clean up myself after the last customers.

Regularly stop here for a coffee and always good coffee and Friendly staff despite the huge brand name.

Very nice was pleased to see dogs were allowed in so makes it easier to get a coffee while out for a walk

The only positive about this location is the drive thru. It always takes forever to get your order, I’m not sure if this because of the baristas or if they are understaffed or what but it’s crazy how long they take to fill an order. They often are out of things too like peppermint syrup or oat milk. Once I drove through the drive thru and saw the garbage gate open and you could see all the thrown away sandwiches just sitting spilled on the ground still in packaging. Such a waste.

Will be at tomorrows boot sale (5th Feb) with some classic Star Wars toys, Star Wars books, Doctor who collectibles, loads of great books and even some computer gear! Come say hello!

Service couldn’t be any slower - wasn’t even busy

Served by a lovely smiling young man by the name of Joseph. Not much to choose from food wise as shelves were practically empty. Guess they're waiting on a delivery.

Usual nice Starbucks menu. Not so usual stench coming from septic tank less than 20ft from drive through collection window.

Came here hoping for a lovey iced coffee, so disappointed twice in 2 days their iced machine is broken. Not acceptable

Yet another bad experience at this branch. Despite its lovely setting and easy access the service is routinely poor, the toilets are broken again, there’s dirty tables and rubbish isn’t cleared away. They never offer drink in cups and every time I request one I am given a unique reason as to why - the toilets are broken so legally we can’t offer drink in, the dishwasher is broken and of course covid. The customer service is terrible, the manager didn’t even look at me when I complained about the mess. I will not be returning. Will someone please open an independent in this area?!

Too slow and one of their machine has been broken for ages.

Took about 30 mins to get through the drive thru, they were out of oat milk, which has happened on two previous occasions, and our food took about 15 mins longer than the coffee (seemed to have lost our order). All very disappointing. Staff were friendly and apologetic though, clearly not managed well.

Today I ordered and paid for extra whipped cream in my coffee. The staff member did not put extra cream so I asked her to do it. She didn't like me asking for what I paid for and she was obviously annoyed and rude. Then she forgot the sprinkles so I asked for my sprinkles. Again, she obviously didn't like it. Starbucks needs to train their staff to read the orders before preparing them, how to be nice to customers and also to hire more staff. Waited 25 minutes for a coffee!

Wanted to grab a coffee before hitting the M3 and beyond for a long drive so rather than drive through I popped in to use the toilets and grab the coffee - I should have used the toilets and then got back in the car to drive through - service was incredibly slow to take my order but that was nothing compared to the time it took to actually get a coffee and when I did it wasn't quite what I ordered but I was in too much of a hurry by then to raise the issue - not skinny milk. Thankfully I have moved a couple hundred miles from the store so won't be there again

The server Niamh was so lovely and helpful, super easy to have a chat with. Best service I’ve received in a long time to be honest, and not to mention my iced coffee was great :)

Apart from Friendly Staff and restaurant area Clean. The Toilets were very Clean

Probably the worst Starbucks I've visited. Early Sunday morning, three customers waiting in the cafe including myself. The staff managed to get all three orders wrong! The person in front of me called for the manager and complained. The manager was disinterested and unapologetic. I won't be visiting here again! =================== UPDATE November 6th ================== See photos Arrived at Starbucks to find that they had run out of coffee! WHAT!!!! Plus toilets out of order! My goodness - I didn't think it could get any worse but it has!!!

They never have anything in Stock and are extremely slow

Poor selection of food. Never have anything in..even cream! Service slow

Horrific long waits in drive thru sat here 15 minutes and nothing moving. Staff training needed total nightmare not for the first time. Wasn't even made properly and tasted awful.

Speedy service, but someone needs to be fired for having no hot chocolate in stock! How can a drinks chain, not have this in stock 🤣😡🤣

This place is rather frustrating. Every time I come here the service is very slow and empty tables with dirty dishes uncleared while staff stand around chatting. Could do a lot better

Quick service. Fully open with inside seating.