Starbucks in Stirling

one of these days it will actually be open in the evening , update the opening times, fed up turning up and it's closed says 9.30 closing and it's not even 8

Thos is the 3rd time tried it and never got any better, 5 staff members 4 customers and drive through shut as usual in the morning, always same excuse not enough staff but pass it a few hours later and drive through open, just lazy staff and not very helpful when you ask what's new. Not the best one at all

Rude staff, very sassy, no respect for customers at all. The male member of staff who took my order at the drive thru was very hostile and was very unhelpful when telling me to what they didn’t have in stock rather than suggesting something they do have. I also thought about letting him decide what to order for me because I couldn’t get a word in. The certain member of staff clearly isn’t made out for hospitality and interacting with people and lacks basic respect for others.

Very dirty inside, seating area needs a thorough clean. Outside areas littered with cups with cups and cigarette butts. Lioks neglected. Expensive to boot!

I had the most lovely, kind and willing to help girl help me through every stage of my order. Her name, Hannah. Hannah has made me the best Starbucks I have ever had. Definitely If you’re in, try and be served by Hannah. That girls knows her stuff !!!

Me and my friends visit here nearly daily and have come to know and love the workers hannah and josh!! What friendly faces and my friends and I look forward to our visits. They go above and beyond to accommodate our needs, their work ethic and positive attitude goes a long way these days!

I LOVE this Starbucks! The staff are so friendly and welcoming! The service is quick and spot on! Not dog friendly inside but plenty of seating outside and covered for those rainy days! There’s always a fresh bowl of water for the pups -and a puppachino on offer! I use the drive through and also go inside. The place is clean and stocked. Not far away from Stirling city centre and just off the M9 (J10) Special shout out to Josh, Nina, the girl who is always cold lol and the girl who loves our sausages and wants to get her bike licence (so sorry, I really should know your name by now!) you guys are SO lovely and chatty. You dont know how much this is appreciated especially after a stressful working day! Thank you thank you! I LOVE your positivity and vibes! X I must also point out that I’ve noticed you have taken on more staff lately and how great they are. They must have had great training as you would think they have been there for years! Keep it up! Appreciated! X

Would not come back here. Have had many Starbucks but this one is the worst. My usual coffee order was disgusting. Tasted nothing like what it was supposed to

Order came out wrong. Coffees tasted like chemicals. Nothing was clean - surfaces, hoppers, Milk jugs etc Watched staff member drop food in oven and serve anyway. No toilet paper and toilets not cleaned. Disgusting. No help from staff.

Went for a lunchtime drink with my friend. Went to the drive through and asked a simple question to be given a quite hostile response. Got to the the collection window to hear the member of staff who took our order quite clearly talking about me, basically slating me to his colleague. In future make sure they’re out of earshot before you bitch about your customers

3 coffees and a croissant -£21. Tables and floor areas were utterly filthy. One of the drinks was served in a takeaway cup as they had run out of clean mugs - indeed they had, the two mugs we received had lipstick stains from previous guests. Starbucks need to realise how their reputation is being trashed

Tables dirty. Coffee poor, tasted very bitter. I love Starbucks coffee but the barista obviously needs training. Toilets horrible, though I watched several people from a football bus use the toilets . None of these people bought anything but the staff allowed them to wander in and out of the toilets unchallenged. Very disappointing that dogs aren’t allowed inside but they allow drunken football fans to use the toilets without actually buying a thing. Only good thing was the nice girl who took out order, she was pleasant.

I’m at the college a 5 minute walk away so I come here often. Staff are always friendly and helpful no idea what the other reviews are on about. Sometimes there is a shortage of things in stock but overall it’s still good. Treat people nicely and they’ll treat you back nicely.

I’ve just been in this Starbucks and took my coffee back, my coffee didn’t taste right ! the 2 girls argued with me saying it was right. I just want a nice coffee and didn’t come looking for an argument and now I’m leaving upset, I look back and they are laughing about it! Are you kidding! Unbelievable !!!

I get the same Starbucks drink every time I go to a Starbucks and that is a lot! Why is it every time I come to this particular one it’s a hit or miss depending on who you get? Surely you all have the same training? When I go back to ask for a fix often the servers act like I’m asking them for their wages!!! I only want the amount of syrup I was meant to get in the first place, instead of half pumps !! Enrages me, not the error, the rudeness and lack of empathy or apology. 2 girls are quite good but unfortunately they can work every day! I’ll be sure to get names next time. 2 young girls one light mousy wavy hair and one dark hair tied in low tucked pony - thank you for saving this branch, if it want for you 2 this branch would go out of business ! x

Visited when it opened. Sat in the drive thru for 45 minutes for 2 overpriced bad drinks. Decided to give it a go again as been open months now. Sat in. 2 medium drinks over £10. Don't mind if good but hot Choclate was barely warm and waited over 10 minutes. Only 2 customers in and 1 in drive thru lane yet service very slow. No apology for this, no smiles, no welcoming staff.... Young and inexperienced. Listened to them get the orders after mine wrong and didn't seem to know what was on their menu. Won't be back.

Rarely have everything on the menu and not the usual high standard for the price you are paying. Also never has marshmallows for babychinos or hot chocolate and very slow service. That was the last try until I hear it’s improved if it ever does!

Servers are very rude! To busy on their phones/ chatting to one another to serve! I’ve been a handful of times and get the same drink, normally no problem with the actual beverage however staff on duty clearly need retrained as I’ve never had such a bad drink! First issue was they claimed to have no oat, coconut or almond milk however had all an hour previously when my friend visited… strange. I ordered and payed for a venti (large) but received a grande (medium) not a massive deal so never said anything, the barista then proceeded to short change me, again was only by 40p so never said anything. After about 5 minutes I eventually revived my drink even tho there was only 1 car in front and behind me and sit in area appeared to be dead! I got my iced matcha like always and drove away, I’ve had this drink for years and know exactly how it’s made, this particular barista obviously was to lazy to blend the drink so decided to just dumb the matcha in and stir it and there were so many large clumps that it was in drinkable, I also asked for vanilla in the drink and there was definitely low/none in there. At this point I was over it so didn’t go back and complain as the employee blatantly didn’t care what so ever. This was very annoying especially after being charged well over.

I have been to this store many times and regret it each time. Not once have I had a correct order, I no longer use the drive in, I go in to order so I can check my drink is correct. Today I was faced with Victoria! Victoria didn’t put coffee in my coffee so I ended up with hot milk … again. When I nicely pointed it out to her she went in such a strop, why an attitude on this one! no apology, just binned my drink, made another one and put it on the counter, she even bit the head off the poor lad that was working with her. I was like ‘oh man!’ And she snipped at me ‘what was that?’ I hope she is not like this all day every day otherwise it’s time to get a job in a basement Victoria …. Away from people! I think I’ll stick with the extra drive to the Starbucks on the A9, they get it right ever time and you get great banter from them, very welcoming and very friendly x

I went Stirling Starbucks on Friday morning. I went into the building. They were really busy and the staff were run off there feet and even although there were only 2 people working i did not have to wait long for my coffee . My caramel macchiato was brilliant. I will definitely be back

Went to enter the building and was told that they were closing. Then they said that their drive-through would still be open in an hour. We went about town and then went back through the drive-through to get iced drinks but they ran out of ice. We didn’t want hot drinks we wanted iced drinks. Come on Starbucks be better than that. The best part about it is they’re right next-door to a spar why couldn’t they go over there and get a bag of ice? Anyway lost sell for them more money to Costa.

This expeirnece sealed it for me - Costa is better! My mocha tasted more like hot chocolate than coffee and my slice of cake was dry.

Have been through the drive through 5 times now, and sat inside 1 time. Although the coffee is great, and the staff do seem to be doing their best. They are not helped with how poorly this store is organised. To make an order and...

Very convenient Coffe shop to stop off at…. Until you ask to sit in twice at point of ordering and get takeaway service,,, paper cups and toasties still in the bags ,,,, uncut !!! When I asked to have the toasties cut I was given...

I have been twice to this drive-thru and twice I have had to repeat my order at the window as they had 'lost' it! It took 20 minutes from getting in the drive thru queue to us actually getting out order. In addition, on both...