Based on 4 opinions finded in 1 websites

Based on 4 opinions finded in 1 websites
Nº 637 in 700 in Aberdeenshire
Nº 166 of 167 British in Aberdeenshire
Opinions
The coffee was good just like the rest. This use to be my favourite Starbucks in the city. It use to be spotless, not any more , tables left in a mess although plenty of staff and really not that busy. Then the staff where do I start.miserable!!!!!! I really mean that . No polite conversation nothing. I’m not sure why a group of young people could be this unhappy. Maybe a bad place to work but something ain’t good
vegas12330 . 2023-11-04
MORE AT TripAdvisor
Don't get me wrong, the product is as good as ever. What let's this place down is the lack of clean table and where you would collect sugers , napkins etc We counted 6 members of staff, and we had to clear a previously used table so we could sit down for a bite of lunch. 5 tables left with dirty dishes, etc, and have been like that since we came in, and where you collect sugar and napkins from is stacked high with dirty mugs and plates Yes, the staff are all young but surely as a franchise even this is basic stuff that should be attended to and not just the drive-through. Please clear the tables and give them a wipe don't leave it to your customers
Allan. M . 2023-08-13
MORE AT TripAdvisor
Entered the coffee shop really looking forward to some food and drink in a modern fresh environment. Every table was unclean and cups and plates uncollected. Met by an assistant who really didn’t add to the customer experience. A smile goes a long long way. My food and drink was made and when I went to collect, the woman turned the sink on full blast and splashed soapy water droplets into my coffee. The place was cold in comparison to the previous hot weather we’ve been experiencing … but it was so chilly that all the customers were wearing jackets. I really didn’t enjoy it, enough for me to write a review. Normally, I write great reviews for great customer service…. Not today, sorry! The food and drinks were nice to finish on a positive.
Kwr4b . 2023-06-27
MORE AT TripAdvisor
Grat visit fantastic coffee finest coffee We had in ages . Grat service nice staff spottless restaurant
520albertf . 2023-01-30
MORE AT TripAdvisor
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89 Opinions
Avoid like a Covid Out Break, First impressions of the out side was what the Hell have we booked , its tired and outdated exterior greated us, As we walked in to the main entrance we were greeted with a closed reception desk with a closed blind and a smell I have never encountered before, and I've done a few jobs in my life. We made the decision to ask at the pub next door about our booking and to be fair the bar made was nice I can't falt her, she gave us the room key and told us where to go but they weren't serving food this night, thank God the local Indian restaurant got our custom. On inspection of the building it was as tired on the inside as it was on the outside. The floor was moving in places under the carpet. Fire door not closing on the landing and the fire escape door on our floor would need to be kicked open in the event of something happening. The room was clean but am glad am close to my partner as the toilet door in our room slid close and we had to put the TV up loud when It was in use. We never went for breakfast, so we could make a quick escape in the Morning. It's well over priced for what you get.
883 Opinions
Booked the spa package for my birthday, the house itself was beautiful and our room was clean. The food however was to a very poor standard For what we expected the service very slow and zero table checks, waited a while for drinks. the music is so low we felt we had to talk almost at a whisper as everyone could hear each other. The spa facilities were awful, hottub wasn't working, the indoor pool was murky and very, decided we definitely were not going to use it. Upon asking if we could use the outside hottub we were told no as this needs booking. Other guests stated the same issues. It wasn't a great stay. However the manager was very understanding and helped us resolve the poor experience, still disappointed as it put a dampner on my birthday celebrations.
400 Opinions
Very nice staff! Great breakfast, it was delicious and freshly cooked! Cleanliness was not enough… spider webs in the room and other things that were dirty. Room size was good. Unfortunately there is no elevator...