Starbucks in Burnley

It was Starbucks. It was pretty empty but the staff were pleasant. I felt like there weren't that many food choices, especially given it was only midday. It's ok for a brew or a snack, but felt a bit sad really. Probably busier later in the day.

the coffee was tasty and hot, staff were friendly and quick to serve, i got served by Kirsty and she was lovely, place was relatively clean, quite expensive but I’m sure that’s due to the location. No complaints. :)

This was our third and final visit to this Starbucks. Firstly, I think the brand is so overpriced and really sours the taste of the drinks but as a treat, it always hits the spot. Secondly, the service here is diabolical. Each visit has made me bad tempered. The staff couldn’t care less - they don’t listen or even look up when taking your order and drinks take forever to arrive. I couldn’t even be bothered to say anything when my drinks were wrong and we’d been over charged by £1.40 as I witnessed a make staff member put his hands in the bin to press the rubbish down. He then repeated this at another bin, went on to rub his nose and then began making orders for food and drink. The place was so untidy that we sat outside but even there, the smell of rubbish from the overflowing bins was revolting. We took our mediocre, over priced drinks home & vowed never to visit again.

After a visit today I was disappointed! it was quiet with four staff on. There was 3 tables with cups on and one with paper and plastic cups all the time I was there having a snack and coffee, I felt like getting up and tidying up! Makes me uncomfortable. Staff had no interest when serving and should really clean as you go!!!

Come often with friends after a gym session, staff don't even acknowledge you're presence, seem to be bothered solely on the drive through, it would go a long way if staff would say hi, I won't be a minute, literally nothing, some training of customer service wouldn't go a miss, some so frosty I'm surprised the coffee comes out hot. Tables and floor always dirty, no wonder there's never anyone inside, big franchise should do better.

Coffee good - service not so. Visited inside for two drinks. Whole time woman serving talking to colleagues on head set. Really rude and totally unprofessional. Not sure I’d go back

This isn’t really my cup of tea (coffee preferably) to write about something as simple as a drink but I thought I’d make the effort. On my lunch break I decided to pop in to get myself a coffee and was greeted by a lovely, bright, young lady who’s name badge read as Freya. So Freya, I not only thank you for your wonderful customer service but for the fantastic coffee! Really pulled my day together. From walking in, to getting served (it really was a serve), right up to leaving she was a delight; almost as delightful as my coffee. What I’m trying to say is that her simple act of kindness really made my day and I would just like her efforts to go noticed!

Well.............we waited almost half an hour for our drinks then when we asked were told it wasn't their fault???? So rude. Obviously having a bad day but this is really unacceptable. Unbelievably rude assistant, who undermined her colleague. Worst trip to Starbucks ever and there has been a few!

Went for a coffee with a friend to Starbucks in Burnley. There is now where else you would go other than for a coffee. I had dinner with my friend too. Then got a £100 pound fine. It's just not right 😥😥😥 never ever going there again x

Called on 4 separate occasions, shocked by getting ‘ticket’ for stopping 17 minutes over allocated time on 1st visit, but this was quashed on appeal and a better system is now in place. A special mention for staff member Ashleigh who found herself on her own looking after ‘drive through & sit in customers’ on one of our visits. She remained calm and kept a smile on her face under extreme pressure. Usual Starbucks selection, excellent coffee. Only a small car park and be warned if you visit log your car registration at the counter...then relax and enjoy.