Starbucks in Peterborough

Standard Starbuck facility. Good service when I went though.

Dont bother, place is awful. 20 mins wait for a latte and not even that busy. Cars show up in seconds get served immediately yet in person customers left to wait. Tables left dirty, no customer service or manners from staff rushed off their poor feet with headsets on. I dread to think the micro managing in their ears! No managers in sight. Won't bother to return!!!

They do NOT open at 6am on a Sunday 🤣 found that out the hard way this morning after leaving the location without a coffee this morning 😭

Great experience. Really Good staff

We went today for a quick coffee and a bite to eat, the service was such a let down. Not a hello, not a thank you or not even an ‘enjoy your coffee have a nice day’ from any of the staff. They ignored us when we took the coffee, sandwich and cake. Four people were in the service area, there was no excuse to have a coffee shop full of dirty tables full of cups and greasy chairs. The experience today was not enjoyable and would not go back or recommend!

Some of the best customer service I've had the pleasure of experiencing!

I have been using this Starbucks for years as a Hampton local and never had any issues however I've noticed a decline in service quality over the past few weeks. The staff appear less attentive and often lack situational awareness, with some interactions seeming rather rude. There’s a total disregard for customers. Despite ordering through the mobile app to avoid issues with the tills (they’re often down and can’t take payment) I frequently experience long wait times—sometimes up to 15 minutes—and find that my order is not acknowledged or placed in the designated area. This inconsistency and lack of acknowledgment from staff, especially during peak times, detracts from a positive customer experience and needs to be addressed.

I received the wrong food, which had chilli in it. You need to be more careful as I get IBS which can cause severe stomach cramps. The food was also very expensive for what I received, so it definitely didn't feel like good value for money.

Had recently gone into store with my partner for two drinks thoughout the closing hour of the day, inwhich me and mainly my partner were treated with absolutely horrendous customer service, the blonde individual who made the drinks didnt even communicate, engage eye contact and worst of all gave my partner her drink in a disgusted, angry manner. This made my partner extremely upset considering how excited shes been all week for her favourite drink. What makes matters worse is the exemplary customer service they provided their friend following suit. Very disgusted by the customer service, which is a shame since the past anount of times, service has been great. Unlikely to return Many thanks

Ordered cappuccino requested in notes for sugar and chocolate powder but did not get this and it was not hot had to microwave

Thank you, fast delivery and friendly delivery driver

Met a friend here, but considering I could see 4 members of staff, only one was actually making drinks, one was doing the drive thru and 2 were doing absolutely nothing, that despite there being a huge queue waiting for their drinks to be made. Service was horrifically slow... drank my lukewarm coffee in 2 mins, my friend was still waiting for gers after 10 mins.

forgot 2 iterms not great on a hot day

got wrong sandwiche no refund from just eat

very rude woman serving ,ordered cappuccino and received a cup of hot water and milk ,,very very poor quality and service i should have read the reviews

The staff are lovely but the drinks are over priced in my opinion. The atmosphere was a bit like a school dinner room, echoey and noisy.

A bit antiseptic, the food is overpriced for the quantity. The coffee is good but also anoys me that they don’t take money so if I have some change to spend I go to COSTA’s

The other day it was so so cold here you need to turn the air con down a bit was honestly freezing sat in and ate and wanted to hurry to get out of there.

Just had drinks but all good very chilled

Staff so helpful, cheerful and friendly. Usual good choice of drinks and food

The staff in this Starbucks are extremely rude, I’m not normally the one to speak negatively of hospitality staff however these people really need to take their attitude somewhere else. They give constant dirty looks and almost hate it when they have to make a drink and when you ask a question they roll their eyes and answer very rudely. They also sigh and make drinks with 0 effort. Starbucks really needs to look into their staff more and take these kind of reviews more seriously.

Starbucks is consistent with getting worse as time passes, costa is more consistent in a positive way.

driver was nice got lost but he found d his way driver deserves a promotion

Very busy, good for them. Struggle to get a table and very few plug points. Shame for a newish branch Also based on todays utterly miserable service I wont rush back. 'Good Morning ' is a nice greeting. But just saying 'yes?' is not. Guess which greeting I got.. Starbucks is better than this

Nice big place dog friendly and a nice place just to chill

Variable size on coffees from here, sometimes they're really full and sometimes they're not at all.

Drinks are hit and miss sometimes, depending on the person working that day. There’s a funny guy who keeps such a strong eye contact it’s actually ridiculous 😂 always makes me laugh 😂

Good coffee but disliked seating area

Lovely spacious place , clean and tidy . Our order was wrong , but it was corrected straight away . Plenty of parking .

Wow what awful service, food/drink was more a less chucked to me, rude staff and boosting about their social life... Wish I'd ordered to go....

Pre orderd coffee to collect at 630am to get there at 630am and the place is closed when online they say open at 6am and have accepted my order and taken money

I saw the every driver come down my road didn't bothered getting out the car and left - I didn't even get my order

Great customer service, fresh and delicious food. Great coffee highly recommended

Really happy delivery guy! Brightened my morning 😊

Coffee is always good at starbucks and the staff are friendly

Hit and miss as sometimes you get a lovely service and sometimes you don't. But today was exceptional .

Lovely place, friendly staff and coffee is perfect 🥰

The employee working and serving us the drinks was truly the rudest woman i have ever met. After rolling her eyes and making a fuss over HER OWN mistakes, she finally gave us the drinks. You guys really need to sort your employees out as this customer service is tragic.

Had to edit my previous review, service improved massively since my last visit!

Great Location still just a wee bit pricey for me great for a couple without kids but for families with little ones a bit too pricey for the amount you get. Not really much for the little ones on offer either. Other than a nice quaint location.

The manager here needs to get the sack, shockingly bad service. . It is without doubt consistently the slowest place possibly in Europe to get a coffee. It’s not rocket science running a coffee shop but for some reason here they think it’s fine to always keep customers waiting 20mins for a flat white in the drive thru. I shall never return.

A normal Starbucks - accept don't forget to register your car number plate

Be aware using driv thru in Hampton Peterborough as I use it every day and get a parking fine just driving in and out of driv thru, lucky I had proof on my ring bell as they said I was parked over night idiots

Over priced and practically zero service.

Nice enough, staff busy so not much interaction and lots of cobwebs around the place, as in it could be Halloween decorations.

The idiot delivery guy dropped off the drinks with the bag filled with ice tea that spilled into the bag, ridiculous

Poor service stood around for five minutes, ignored by staff,when finally got served they got it wrong. Will not return

Breakfast sandwich arrived cold and the bread went hard from how long it had been since cooked probably. Coffee was like warm, disappointed.

Clean, good seating and friendly staff

The overpriced coffee is one thing but dirty tables and floors is unforgivable when you pay a premium.

no straw for my frappe and didn’t get my cookie

Staff good but bins overflowing in car park, won't be long until they have a rat problem like they already have at the Walton premises

My service was a little slow, I felt like I was put to the back of the queue. I am surprised by the dust and webs above the serving and seating area's.

My coffee was spilt all in my bag, I only got half of it. I have taken photos

Always love a starbucks ..even though they had 4 members of staff on and all busy they could have done with someone just to clear the tables.

Honestly, look at this, for 6 quid. Must of cost them 20p to make. Rock hard bread too.

Left off 2 chicken wraps also no syrup in 2 drinks

One of the baristas there, Riley, is rude, and constantly belittles other staff members; in front of customers I might add! It’s disgusting behaviour and I’m not the only person to witness this. Riley is rude and is more concerned about rushing orders and thinking it’s okay to put others down, than treating fellow staff members and customers with respect and compassion.

Friendly delivery driver .. order correct

It is what you'd expect from a Starbucks

My recent visit to Starbucks was nothing short of disappointing. From the moment I stepped into the establishment, it became evident that the management and hygiene were severely lacking. Firstly, I was appalled by the extreme unprofessionalism displayed by the manager, Reily. Their lack of interest in addressing customer needs was evident, as they seemed disinterested and indifferent during my attempt to communicate my concerns. It's disheartening to encounter such a dismissive attitude in a place that should prioritize customer satisfaction. Moreover, the long wait I experienced was frustrating. The inefficiency of the staff and the seemingly chaotic organization contributed to the unnecessarily prolonged waiting time. I understand that busy periods can be challenging, but it appeared that the management was ill-equipped to handle the situation effectively. The poor hygiene standards further added to the negative impression. The establishment looked unkempt, with unclean tables and floors, which raised concerns about the overall cleanliness and maintenance of the premises. To my dismay, I noticed dead flies trapped in the window, which only served to reinforce my disappointment with the lack of attention to detail and cleanliness. Starbucks has always been synonymous with quality and exceptional service, but my recent encounter at this particular location was far from it. I hope that management takes these criticisms constructively and endeavors to improve their operations for the benefit of all customers. I regret that my experience fell far below my expectations, and I'm left with a lingering feeling of dissatisfaction. I hope that others will be spared from such a disheartening encounter in the future.

Great atmosphere here, and it does the best coffee.

Customer service is weird as cashier barely speaks english, my wife couldn't understand a single word, Barista is rushing as if the world is coming to an end, coffee tastes like water, there is clearly more ice in it than coffee or milk and my pregnant wife clearly stated "no cream", now shes crying, never seen her so disappointed. Quantity over quality in this coffee shop, very sad, very lame on Starbucks owners, paying such a price for what, a brand? Choosing Costa next time for sure

How do you make an iced coffee with cream in the name and not put any cream or even milk in it???

Quiet, not too crowded, have discount for anyone working in the Cygnet Park, make sure you put your registration number on the tablet otherwise will get fined, free parking 2h.

Nice enough place. Always enjoy the blond roast capuchin 👌

AVOID! I’ve been a Starbucks customer for years and I definitely won’t be going back! I just went to the one in Hampton the 2 women got my order wrong i asked for a vanilla latte I got a normal when I asked for the coffee to be corrected she added 3 pumps of vanilla. The blonde European woman does not understand and keeps getting the order wrong I should have gone to costa!

Ordered a coffee at 09.30 - 5 minutes away from restaurant. Asked to be delivered in 30 minutes as me and my colleagues have a break at that time. Delivery time was changed for additional 30 minutes by just eat. Spent whole break by waiting outside and driver appeared only after I called restaurant to cancel my order. Will never order again.

Alice was lovely. Congrats on ur first day.

Not a good service. Take too long to serve orders. Impolite staff

Great client service . Very attentive staff. AC helps a lot during a hot day

Driver Bilal (sorry if spelling is wrong) unfortunately dropped the coffees on arrival, but he went ALL the way back to get new ones (presume at his own cost) and return within half hour. Absolutely awesome service, thank you so much! GIVE THIS MAN A RAISE OR SOME AORT OF RECOGNITION!!

Blonde roast coffee, great staff. Def my go to coffee spot

Coffee weak… not to the usual Starbucks standard. Partners chai latte was also weak in flavour. Won’t be returning to this one unfortunately.

I get delivery from this place a lot and my iced lattes are always perfect and they write cute messages on the bag in pink pen!!!! 10/10

Yet another disappointing trip to Starbucks. Queueing for 15 minutes in the drive-thru to get to the end and have a incorrect order. Unfortunately this is a typical Starbucks. And more so at this one. Really does ruin my preferred choice for coffee

Not a fan personally think I could could do a better job myself

shockingly bad starbucks, been here before and drinks took like 30 mins. here today drink taste like gone off coffee with no flavour and when you pay 5.50£ for the extra syrups it’s a joke. worst starbucks around peterborough easily. barista was slagging us off as well saying “there coming around again” and “ i added the right stuff” like we couldn’t hear her. so rude and when we got to the drive through she shouted “ any allergens” without even a nice greeting. disgusting she should be sacked, no welcoming anything. defo won’t be coming here again id rather go to the many other starbucks around peterbrough with nice reviews, nice and welcoming service and decent drinks.

Scrumptious muffins and really sweet ice tea

Every time my expresso dies and it makes the drink taste horrible. Wish there was a better starbucks in this convenient location

Enjoyable food, arrived early, kept informed re delivery time, good considerate driver, good service. Thank you.

Service was random, no eye contact very robotic not interested at all in who they were serving

Double espresso wasn't good, no toilet facility available as it was broken, customer parking signs plastered everywhere, some chairs having unclean, dry and sticky coffee over them. It wasn't even busy. Is it too much to ask that they keep the place clean and tidy or just check the chairs and tables are wiped down for the next customer? Poor. Not what I would expect from this brand.

Staff were friendly and the cafe was clean. I had a breakfast meat free roll and it was lovely. The calories contained in an iced drink staggered me. Almost 300. So be mindful if that’s a concern.

Batista's clearly in need of training, shouldn't take half an hour to wait on one drink in a drive thru! Hygiene also poor, something black was floating in my milk drink! Definitely not repeating this experience!

Coffee and food average, service very slow, wait nearly 15 minutes for my coffee, and it was not very busy.

It's just coffee, I don't understand the hype. Fancy American names for simple coffee. Designed to extract maximum cash from your pocket.

Convenient spot with good parking and decent amount of seating, service always quick and friendly and correct everytime

Excellent customer service and friendly staff 😁

Very poor service and forgot to to complete our order, they had to be reminded. 😕

Is the the trainees dumping ground?! Can someone in this place actually make an order without messing it up? There has not been an occasion where I have had a trip to this particular Starbucks and they haven’t messed it up- avoid!

Hi I just received my Starbucks order both the latte and macchiato have no coffee in the drinks, I’ve rang Starbucks several times with no answer, I would like a refund on the 2 coffees please as I’ve payed for coffee and there no coffee in the cup, please can I have a update

Coffee and food excellent. Even got a puppacino for our puppy. Very impressed with staff and service.

Lovely place to visit with, awesome selection of cakes and coffee. But the best is staff and service that they offer!!! Five stars service

Driver never turned up but says delivered

Love coming here coffee always taste good and is friendly

The coffee isn't fantastic but that's to be expected. The food is better than the coffee, but still not fantastic. Great service though!!

I gave this a 5 star review before however sadly this is now a 1star been back 4 times and service is very bad now (not the staff fault but their management) arrived to be told yet again more than 15 min wait as Milne orders take precedence what about customers in the shop????? Sorry Starbucks but your standards have slipped very badly and this will be my last visit to this store which is a shame as staff are doing there best considering understaff and under appreciated. Management get your act together start looking after your customers more I gave this 5 stars 6 months ago as it was outstanding service…..

Another perfectly happy customer who have had their day spoiled by the company Starbucks have managing their car park. Make sure not to visit more than once, because "civil enforcement" parking management appear to consider the time you spent in their car park to be that between the first time you arrive and the final final time you leave, no matter how many times you leave inbetween! I had thought these companies were a thing of the past.

Polite, lovely coffee non Dairy coffee coconut latte yum 😋